# SurveySparrow vs Zoho Survey

**Leader by vioscaleAI score:** SurveySparrow

| Attribute | SurveySparrow | Zoho Survey |
|---|---|---|
| **vioscaleAI score** | 73.4 (54% (medium)) | 62.8 (51% (medium)) |
| content.faq | `[{"answer":"A survey and feedback collection platform that uses AI to transform customer responses into actionable insights through automated analysis, sentiment detection, and integration with business tools. It is indexed under Survey Tools.","source":"https://surveysparrow.com/pricing-page/","question":"What is SurveySparrow?","confidence":0.6},{"answer":"SurveySparrow offers a free tier, so you can start without paying. Paid plans are also available: Free, Basic, Starter and Business. Pricing changes often, so verify at source before relying on it.","source":"https://surveysparrow.com/pricing/","question":"Is SurveySparrow free?","confidence":0.6},{"answer":"We have confirmed browser-based access to SurveySparrow. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://surveysparrow.com/pricing-page/","question":"What platforms does SurveySparrow support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for SurveySparrow, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://surveysparrow.com/pricing-page/","question":"Can SurveySparrow be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for SurveySparrow, including Slack, HubSpot, Zendesk, PowerBI, Google Sheets, Mailchimp, Microsoft 365 and WhatsApp, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://surveysparrow.com/pricing-page/","question":"What does SurveySparrow integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for SurveySparrow. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as SurveySparrow not holding them. Always confirm compliance directly before you rely on it.","source":"https://surveysparrow.com/wcag-compliance/","question":"What security certifications does SurveySparrow have?","confidence":0.7}]` | `[{"answer":"A survey and feedback collection platform that helps organizations gather insights from customers and employees through customizable surveys and polls. It provides real-time analytics and sentiment analysis to support better decision-making. It is indexed under Survey Tools.","source":"https://www.zoho.com/survey/","question":"What is Zoho Survey?","confidence":0.6},{"answer":"Zoho Survey offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.zoho.com/survey/","question":"Is Zoho Survey free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Zoho Survey. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.zoho.com/survey/","question":"What platforms does Zoho Survey support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Zoho Survey, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.zoho.com/survey/","question":"Can Zoho Survey be self-hosted?","confidence":0.6},{"answer":"We have confirmed 3 integrations for Zoho Survey, including Zoho CRM, Zoho Desk and Zoho Analytics. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.zoho.com/survey/","question":"What does Zoho Survey integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Zoho Survey. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Zoho Survey not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.zoho.com/jp/compliance.html","question":"What security certifications does Zoho Survey have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A subscription-based survey tool that enables users to design customizable surveys, collect responses across multiple channels, and analyze feedback with integrations to business systems. Supports customizable questions, skip logic, team collaboration, and reporting dashboards. | A survey and feedback collection platform that helps organizations gather insights from customers and employees through customizable surveys and polls. It provides real-time analytics and sentiment analysis to support better decision-making. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"freemium","salesforce_hubspot_crm_sync":true,"advanced_skip_logic_branching":true,"tableau_powerbi_analytics_sync":true,"ai_sentiment_analysis_of_open_text":true,"matrix_likert_scale_question_types":true,"offline_kiosk_data_collection_apps":true,"mailchimp_activecampaign_distribution_sync":true}` | `{"iso_27001":true,"soc2_type_ii":true}` |
| integrations.count | 8 | 3 |
| integrations.list | `[{"name":"Slack"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"PowerBI"},{"name":"Google Sheets"},{"name":"Mailchimp"},{"name":"Microsoft 365"},{"name":"WhatsApp"},{"name":"Instagram"},{"name":"Facebook"},{"name":"SMS"},{"name":"Zapier"},{"name":"Power BI","native":true,"category":"analytics","direction":"outbound"},{"name":"Microsoft Teams","native":true,"category":"chat"}]` | `[{"name":"Zoho CRM"},{"name":"Zoho Desk"},{"name":"Zoho Analytics"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"3 surveys, 10 questions each, 50 responses/month","features":["Basic survey creation","Limited question types"],"description":"Forever free after trial period","contactSales":false,"includedLimits":{"surveys":"3","responses_per_month":"50","questions_per_survey":"10"}},{"free":false,"name":"Basic","features":["2,500 responses","Display and Skip Logic","Notify Respondents via Email","Slack, 5+ integrations","24x5 Email Support"],"description":"For students, freelancers, and personal projects","contactSales":false,"includedLimits":{"responses":"2,500"}},{"free":false,"name":"Starter","features":["Everything in Basic","15,000 responses","Embed Survey in Email","Survey Translation","Redirect post Survey Completion","HubSpot, 10+ integrations"],"description":"For solo creators, blogs, and early-stage founders","contactSales":false,"includedLimits":{"responses":"15,000"}},{"free":false,"name":"Business","features":["Everything in Starter","36,000 responses","Custom Branding","Advanced Question Types","Workflows and Webhooks","Track Respondents Location","Zendesk, 12+ integrations","24x5 Chat Support"],"description":"Most Popular — For teams that need collaboration, custom branding, and automation","contactSales":false,"includedLimits":{"responses":"36,000"}},{"free":false,"name":"Enterprise","features":["Everything in Business","Customize Surveys with CSS","Auto Translate to 130+ Languages","Custom Dashboard Widgets","Key Driver Analysis (CogniVue)","HIPAA Compliance Available","PowerBI, 25+ integrations","Dedicated CSM"],"description":"For large enterprises with complex needs and advanced insights","contactSales":true}],"addOns":[{"name":"Additional Users","components":[{"kind":"per_unit","unit":"user","amount":49,"period":"month","currency":"USD"}]},{"name":"Additional Responses"},{"name":"Additional API Calls"}],"summary":"Free plan available. Paid plans start at Basic tier with yearly billing discount up to 40%. Exact pricing not displayed on page. Add-ons available for users, responses, and API calls.","currency":"USD","freeTier":true,"sourceUrl":"https://surveysparrow.com/pricing/","retrievedAt":"2026-08-19T21:57:38.979Z","freeTrialDays":14,"billingPeriods":["month","quarter","year"]}` | `{"type":"hybrid","summary":"Free tier available; flexible paid plans for all business sizes; 7-day free enterprise trial","currency":"USD","freeTier":true,"sourceUrl":"https://www.zoho.com/survey/","retrievedAt":"2026-08-19T21:59:36.388Z","freeTrialDays":7}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | yes | yes |
| security.certifications | `[{"name":"Stripe PCI Service Provider Level 1","level":"Level 1","status":"active","auditor":"Stripe"}]` | `[{"name":"ISO/IEC 27001","status":"active","validUntil":"2028-08-21"},{"name":"ISO/IEC 27701","status":"active","validUntil":"2028-08-21"},{"name":"ISO/IEC 27017","status":"active","validUntil":"2028-08-21"},{"name":"ISO/IEC 27018","status":"active","validUntil":"2028-08-21"},{"name":"ISO 9001","status":"active","validUntil":"2029-02-02"},{"name":"ISO/IEC 20000-1","status":"active","validUntil":"2027-07-29"},{"name":"ISO 22301","status":"active","validUntil":"2026-11-20"},{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | yes |
| security.pci | yes | - |
| security.soc2 | yes | yes |
| security.trust_center | https://surveysparrow.com/templates/business/compliance-risk-assessment-questionnaire/ | https://www.zoho.com/compliance.html |

## Capabilities (Survey Tools)

| Capability | SurveySparrow | Zoho Survey |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Advanced skip logic branching | ✓ | - |
| Matrix likert scale question types | ✓ | - |
| Anonymous response data masking | - | - |
| Cross tabulation statistical reporting | - | - |
| Offline kiosk data collection apps | ✓ | - |
| AI sentiment analysis of open text | ✓ | - |
| Salesforce hubspot CRM sync | ✓ | - |
| Tableau powerbi analytics sync | ✓ | - |
| Mailchimp activecampaign distribution sync | ✓ | - |
| SOC2 type ii | ✓ | ✓ |
| ISO 27001 | ✓ | ✓ |
| Pricing model | Freemium | - |

*Source: vioscaleAI. Generated 2026-10-16T19:29:59.644Z. "-" = undocumented, not absent.*