# Stonly vs Userlane

**Leader by vioscaleAI score:** Stonly

| Attribute | Stonly | Userlane |
|---|---|---|
| **vioscaleAI score** | 51.8 (46% (low)) | 29.4 (58% (medium)) |
| content.faq | `[{"answer":"Stonly is a knowledge management system for customer service teams that combines interactive in-app guides, AI-powered agent assistance, and content personalization to reduce support tickets and improve customer resolution rates. It is indexed under Digital Adoption Platforms.","source":"https://stonly.com/pricing","question":"What is Stonly?","confidence":0.6},{"answer":"Stonly does not publish its prices. Pricing is quoted on request, across 3 plans (Basic, Small Business and Enterprise), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://stonly.com/pricing","question":"How much does Stonly cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Stonly. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://stonly.com/pricing","question":"What platforms does Stonly support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Stonly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://stonly.com/pricing","question":"Can Stonly be self-hosted?","confidence":0.6},{"answer":"We have confirmed 41 integrations for Stonly, including Zendesk, Salesforce, Freshworks, ServiceNow, Airtable, Amazon Connect, Amplitude and Crisp Chat, plus 33 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://stonly.com/pricing","question":"What does Stonly integrate with?","confidence":0.6},{"answer":"Stonly is available worldwide. Its primary market is the United States.","source":"https://stonly.com/pricing","question":"Where is Stonly available?","confidence":0.5}]` | `[{"answer":"Combines analytics to identify where enterprise software creates user friction with built-in guidance tools to improve adoption outcomes and reduce support costs. It is indexed under Digital Adoption Platforms.","source":"https://www.userlane.com/pricing/","question":"What is Userlane?","confidence":0.6},{"answer":"Userlane does not publish its prices. Pricing is quoted on request, across 3 plans (Application, Department and Organization), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.userlane.com/pricing/","question":"How much does Userlane cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Userlane. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.userlane.com/pricing/","question":"What platforms does Userlane support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Userlane, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.userlane.com/pricing/","question":"Can Userlane be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001 and GDPR for Userlane. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Userlane not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.userlane.com/trust-center/","question":"What security certifications does Userlane have?","confidence":0.7},{"answer":"Userlane is available worldwide. Its primary markets are Germany, the United Kingdom and the United States. The vendor is headquartered in Germany.","source":"https://www.userlane.com/pricing/","question":"Where is Userlane available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A no-code platform that embeds interactive guides, tutorials, and customer support directly into web and mobile applications, with targeting and segmentation to deliver personalized help to users. | A platform that uses application intelligence to measure how people use software and provides in-app guidance and automation to improve adoption and reduce support costs. Designed specifically for regulated industries. |
| features.capabilities | `{"knowledge_base_help_widget_embed":true,"nps_and_in_app_survey_collection":true,"in_app_user_onboarding_checklists":true,"user_drop_off_and_completion_analytics":true,"interactive_dom_element_targeting_walkthroughs":true}` | `{"iso_27001":true,"soc2_type_ii":false,"pricing_model":"flat_subscription","salesforce_hubspot_crm_sync":false,"zendesk_intercom_helpdesk_sync":false,"knowledge_base_help_widget_embed":true,"nps_and_in_app_survey_collection":true,"amplitude_mixpanel_analytics_sync":false,"in_app_user_onboarding_checklists":false,"user_drop_off_and_completion_analytics":true,"no_code_visual_builder_chrome_extension":true,"interactive_dom_element_targeting_walkthroughs":true}` |
| integrations.count | 42 | 1 |
| integrations.list | `[{"name":"Zendesk"},{"name":"Salesforce"},{"name":"Freshworks"},{"name":"ServiceNow"},{"name":"Airtable"},{"name":"Amazon Connect"},{"name":"Amplitude"},{"name":"Crisp Chat"},{"name":"Databricks"},{"name":"Front"},{"name":"Genesys"},{"name":"Google Analytics"},{"name":"Google Drive"},{"name":"Gorgias"},{"name":"Heap"},{"name":"Help Scout"},{"name":"Helpshift"},{"name":"HubSpot"},{"name":"Intercom"},{"name":"Jira"},{"name":"Livechat"},{"name":"Looker"},{"name":"Magento"},{"name":"Microsoft Dynamics"},{"name":"PagerDuty"},{"name":"Pipedrive"},{"name":"Shopify"},{"name":"Slack"},{"name":"Smartsheet"},{"name":"Sprinklr"},{"name":"Stripe"},{"name":"Talkdesk"},{"name":"WhatsApp"},{"name":"WooCommerce"},{"name":"WordPress"},{"name":"Zapier"},{"name":"Zoho"},{"name":"Segment"},{"name":"Freshpaint"},{"name":"Rudderstack"},{"name":"Freshdesk"}]` | `[{"name":"Microsoft Copilot"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"DE","primaryMarkets":["DE","GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","features":["400 guide views per month","5 published guides","1 team member","Single language guides"],"description":"Free tier retained after trial expires","contactSales":false,"includedLimits":{"guide_views":"400/mo","team_members":"1","published_guides":"5"}},{"free":false,"name":"Small Business","features":["Unlimited guides and tours","5 team members"],"minSeats":5,"description":"Self-serve support for companies under 100 employees","contactSales":true},{"free":false,"name":"Enterprise","features":["Help desk integrations","AI Agents","Automations","SSO","Private knowledge bases","Unlimited guide views and team members","Unlimited guides and Knowledge Bases","Unlimited triggers","Full-path analytics","Versioning","Custom branding","Targeting using user data","Auto-translate guides","Advanced team rights management","White label options","Priority support","Dedicated customer success","Security review"],"description":"Custom plans for managing critical knowledge at scale","contactSales":true}],"summary":"Free Basic plan with 400 guide views/mo. Small Business and Enterprise plans available; pricing not displayed.","currency":"USD","freeTier":true,"sourceUrl":"https://stonly.com/pricing","retrievedAt":"2026-08-20T14:05:01.788Z","freeTrialDays":14}` | `{"type":"quote","plans":[{"free":false,"name":"Application","description":"Single app","contactSales":true},{"free":false,"name":"Department","description":"3 or more apps","contactSales":true},{"free":false,"name":"Organization","description":"Unlimited apps","contactSales":true}],"summary":"Quote-based pricing scaled by application scope: Application, Department (3+ apps), Organization (unlimited)","sourceUrl":"https://www.userlane.com","retrievedAt":"2026-09-23T13:27:05.904Z"}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | quote |
| pricing.price_level | low | unknown |
| pricing.transparent | no | no |
| reliability.sla_pct | - | 99.5 |
| security.certifications | - | `[{"name":"ISO 27001","status":"active"}]` |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |

## Capabilities (Digital Adoption Platforms)

| Capability | Stonly | Userlane |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Interactive dom element targeting walkthroughs | ✓ | ✓ |
| No code visual builder chrome extension | - | ✓ |
| In app user onboarding checklists | ✓ | ✗ |
| Nps and in app survey collection | ✓ | ✓ |
| User drop off and completion analytics | ✓ | ✓ |
| Knowledge base help widget embed | ✓ | ✓ |
| Amplitude mixpanel analytics sync | - | ✗ |
| Salesforce hubspot CRM sync | - | ✗ |
| Zendesk intercom helpdesk sync | - | ✗ |
| SOC2 type ii | - | ✗ |
| ISO 27001 | - | ✓ |
| Pricing model | - | Flat subscription |

*Source: vioscaleAI. Generated 2026-10-16T18:32:08.990Z. "-" = undocumented, not absent.*