# Stonly vs UserGuiding

**Leader by vioscaleAI score:** UserGuiding

| Attribute | Stonly | UserGuiding |
|---|---|---|
| **vioscaleAI score** | 51.8 (46% (low)) | 65.7 (74% (medium)) |
| content.faq | `[{"answer":"Stonly is a knowledge management system for customer service teams that combines interactive in-app guides, AI-powered agent assistance, and content personalization to reduce support tickets and improve customer resolution rates. It is indexed under Digital Adoption Platforms.","source":"https://stonly.com/pricing","question":"What is Stonly?","confidence":0.6},{"answer":"Stonly does not publish its prices. Pricing is quoted on request, across 3 plans (Basic, Small Business and Enterprise), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://stonly.com/pricing","question":"How much does Stonly cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Stonly. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://stonly.com/pricing","question":"What platforms does Stonly support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Stonly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://stonly.com/pricing","question":"Can Stonly be self-hosted?","confidence":0.6},{"answer":"We have confirmed 41 integrations for Stonly, including Zendesk, Salesforce, Freshworks, ServiceNow, Airtable, Amazon Connect, Amplitude and Crisp Chat, plus 33 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://stonly.com/pricing","question":"What does Stonly integrate with?","confidence":0.6},{"answer":"Stonly is available worldwide. Its primary market is the United States.","source":"https://stonly.com/pricing","question":"Where is Stonly available?","confidence":0.5}]` | `[{"answer":"UserGuiding helps companies onboard and engage users by embedding interactive guides, tutorials, surveys, and help content directly within their applications. It includes features for user segmentation, analytics tracking, and knowledge base management to improve feature adoption and customer support. It is indexed under Digital Adoption Platforms.","source":"https://userguiding.com","question":"What is UserGuiding?","confidence":0.6},{"answer":"UserGuiding offers a free tier, so you can start without paying. Paid plans start at $174 per month. Pricing changes often, so verify at source before relying on it.","source":"https://userguiding.com/pricing","question":"Is UserGuiding free?","confidence":0.6},{"answer":"UserGuiding supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://userguiding.com","question":"What platforms does UserGuiding support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for UserGuiding, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://userguiding.com","question":"Can UserGuiding be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for UserGuiding, including Amplitude, Google Analytics, Google Tag Manager, HubSpot, Intercom, Mixpanel, Salesforce and Segment, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://userguiding.com","question":"What does UserGuiding integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for UserGuiding. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as UserGuiding not holding them. Always confirm compliance directly before you rely on it.","source":"https://userguiding.com/pricing","question":"What security certifications does UserGuiding have?","confidence":0.6}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A no-code platform that embeds interactive guides, tutorials, and customer support directly into web and mobile applications, with targeting and segmentation to deliver personalized help to users. | A no-code platform for building in-app user onboarding experiences, surveys, and knowledge bases. Teams use it to deliver contextual guidance to users within their web applications without requiring development work. |
| features.capabilities | `{"knowledge_base_help_widget_embed":true,"nps_and_in_app_survey_collection":true,"in_app_user_onboarding_checklists":true,"user_drop_off_and_completion_analytics":true,"interactive_dom_element_targeting_walkthroughs":true}` | `{"soc2_type_ii":true,"pricing_model":"monthly_active_users_mau","salesforce_hubspot_crm_sync":true,"zendesk_intercom_helpdesk_sync":true,"knowledge_base_help_widget_embed":true,"nps_and_in_app_survey_collection":true,"amplitude_mixpanel_analytics_sync":true,"in_app_user_onboarding_checklists":true,"user_drop_off_and_completion_analytics":true,"no_code_visual_builder_chrome_extension":true,"interactive_dom_element_targeting_walkthroughs":true}` |
| integrations.count | 42 | 12 |
| integrations.list | `[{"name":"Zendesk"},{"name":"Salesforce"},{"name":"Freshworks"},{"name":"ServiceNow"},{"name":"Airtable"},{"name":"Amazon Connect"},{"name":"Amplitude"},{"name":"Crisp Chat"},{"name":"Databricks"},{"name":"Front"},{"name":"Genesys"},{"name":"Google Analytics"},{"name":"Google Drive"},{"name":"Gorgias"},{"name":"Heap"},{"name":"Help Scout"},{"name":"Helpshift"},{"name":"HubSpot"},{"name":"Intercom"},{"name":"Jira"},{"name":"Livechat"},{"name":"Looker"},{"name":"Magento"},{"name":"Microsoft Dynamics"},{"name":"PagerDuty"},{"name":"Pipedrive"},{"name":"Shopify"},{"name":"Slack"},{"name":"Smartsheet"},{"name":"Sprinklr"},{"name":"Stripe"},{"name":"Talkdesk"},{"name":"WhatsApp"},{"name":"WooCommerce"},{"name":"WordPress"},{"name":"Zapier"},{"name":"Zoho"},{"name":"Segment"},{"name":"Freshpaint"},{"name":"Rudderstack"},{"name":"Freshdesk"}]` | `[{"name":"Amplitude"},{"name":"Google Analytics"},{"name":"Google Tag Manager"},{"name":"HubSpot"},{"name":"Intercom"},{"name":"Mixpanel"},{"name":"Salesforce"},{"name":"Segment"},{"name":"Slack"},{"name":"Webhook"},{"name":"Woopra"},{"name":"UserGuiding MCP"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","features":["400 guide views per month","5 published guides","1 team member","Single language guides"],"description":"Free tier retained after trial expires","contactSales":false,"includedLimits":{"guide_views":"400/mo","team_members":"1","published_guides":"5"}},{"free":false,"name":"Small Business","features":["Unlimited guides and tours","5 team members"],"minSeats":5,"description":"Self-serve support for companies under 100 employees","contactSales":true},{"free":false,"name":"Enterprise","features":["Help desk integrations","AI Agents","Automations","SSO","Private knowledge bases","Unlimited guide views and team members","Unlimited guides and Knowledge Bases","Unlimited triggers","Full-path analytics","Versioning","Custom branding","Targeting using user data","Auto-translate guides","Advanced team rights management","White label options","Priority support","Dedicated customer success","Security review"],"description":"Custom plans for managing critical knowledge at scale","contactSales":true}],"summary":"Free Basic plan with 400 guide views/mo. Small Business and Enterprise plans available; pricing not displayed.","currency":"USD","freeTier":true,"sourceUrl":"https://stonly.com/pricing","retrievedAt":"2026-08-20T14:05:01.788Z","freeTrialDays":14}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$900/month billed annually, up to 2,000 MAU","features":["Customizable In App Surveys","All In-App Onboarding Experiences + AI Assistant","Surveys & NPS with AI Insights","Analytics Reporting & Segmentation","Knowledge Base & Product Updates"],"commitment":"annual","components":[{"kind":"fixed","amount":900,"period":"month","currency":"USD"}],"description":"Essential features for up to 2,000 monthly active users","contactSales":false,"includedLimits":{"mau":"2000"}},{"free":false,"name":"Growth","summary":"$1,800/month billed annually","features":["No-Code Event Tracking","Advanced Analytics Reporting","Private Knowledge Base & Product Updates","Localization & Auto-Translate","Team Member Role Management","Premium Integrations"],"commitment":"annual","components":[{"kind":"fixed","amount":1800,"period":"month","currency":"USD"}],"description":"Advanced analytics, team management, and localization features","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["Unlimited Onboarding Experiences","Migration Support","Security Audit & Compliance","Custom Contract & SLA","SAML SSO & Team Member Activity Logs","SOC2, GDPR, HIPAA Compliance","Personalized Coaching & Support"],"commitment":"annual","description":"Unlimited features with migration support and compliance certifications","contactSales":true}],"addOns":[{"name":"Extra material quotas"},{"name":"Extra team member seats"},{"name":"Extra containers"},{"name":"White-label branding"},{"name":"EU server hosting"}],"summary":"From $900/month billed annually. 14-day free trial, no credit card required.","currency":"USD","freeTier":false,"sourceUrl":"https://userguiding.com/pricing","retrievedAt":"2026-09-24T12:34:59.102Z","freeTrialDays":14,"startingPrice":{"amount":900,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | high |
| pricing.starting_price | - | `{"amount":900,"currency":"USD"}` |
| pricing.transparent | no | yes |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |

## Capabilities (Digital Adoption Platforms)

| Capability | Stonly | UserGuiding |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Interactive dom element targeting walkthroughs | ✓ | ✓ |
| No code visual builder chrome extension | - | ✓ |
| In app user onboarding checklists | ✓ | ✓ |
| Nps and in app survey collection | ✓ | ✓ |
| User drop off and completion analytics | ✓ | ✓ |
| Knowledge base help widget embed | ✓ | ✓ |
| Amplitude mixpanel analytics sync | - | ✓ |
| Salesforce hubspot CRM sync | - | ✓ |
| Zendesk intercom helpdesk sync | - | ✓ |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | - |
| Pricing model | - | Monthly active users mau |

*Source: vioscaleAI. Generated 2026-10-16T19:03:46.791Z. "-" = undocumented, not absent.*