# Spike.sh vs Zenduty

| Attribute | Spike.sh | Zenduty |
|---|---|---|
| **vioscaleAI score** | 56.4 (50% (medium)) | 55.2 (40% (low)) |
| content.faq | `[{"answer":"A SaaS platform that centralizes incident alerts from multiple sources (phone, SMS, email, chat), manages on-call team rotations and escalations, and coordinates incident response through team collaboration tools and automated workflows. It is indexed under Incident Management.","source":"https://spike.sh/pricing","question":"What is Spike.sh?","confidence":0.6},{"answer":"Spike.sh offers a free tier, so you can start without paying. Paid plans start at $7 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://spike.sh/pricing","question":"Is Spike.sh free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Spike.sh. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://spike.sh/pricing","question":"What platforms does Spike.sh support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Spike.sh, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://spike.sh/pricing","question":"Can Spike.sh be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for Spike.sh, including Slack, Microsoft Teams, Discord, WhatsApp, Telegram, JIRA, ClickUp and Linear, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://spike.sh/pricing","question":"What does Spike.sh integrate with?","confidence":0.6},{"answer":"Spike.sh is available worldwide. Its primary market is the United States.","source":"https://spike.sh/pricing","question":"Where is Spike.sh available?","confidence":0.5}]` | `[{"answer":"An AI-driven incident management system that consolidates alerts from multiple monitoring sources into actionable insights. It enables teams to manage incidents collaboratively through familiar communication tools and reduce time-to-resolution. It is indexed under Incident Management.","source":"https://zenduty.com","question":"What is Zenduty?","confidence":0.6},{"answer":"Zenduty is a paid product; published pricing starts at $6 per user per month. It is sold across 3 plans (Starter, Growth and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://zenduty.com/pricing/","question":"How much does Zenduty cost?","confidence":0.6},{"answer":"Zenduty supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://zenduty.com","question":"What platforms does Zenduty support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Zenduty, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://zenduty.com","question":"Can Zenduty be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for Zenduty, including Jira, Slack, Microsoft Teams, Google Chat, AWS CloudWatch, Sentry, Zoom and Webex. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://zenduty.com","question":"What does Zenduty integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 for Zenduty. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Zenduty not holding them. Always confirm compliance directly before you rely on it.","source":"https://zenduty.com","question":"What security certifications does Zenduty have?","confidence":0.48},{"answer":"Zenduty is available in the United States, Canada, India and the United Kingdom. Its primary markets are the United States and the United Kingdom. The vendor is headquartered in the United States.","source":"https://zenduty.com/pricing/","question":"Where is Zenduty available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An incident management and on-call platform that automatically notifies your team when issues arise through phone, SMS, Slack, and other channels. It helps teams triage, coordinate, and resolve incidents faster with AI assistance and integrations to monitoring and ticketing tools. | An AI-driven incident management system that consolidates alerts from multiple monitoring sources into actionable insights. It enables teams to manage incidents collaboratively through familiar communication tools and reduce time-to-resolution. |
| features.capabilities | `{"pricing_model":"per_responder_seat","deployment_model":"saas","slack_integration":true,"microsoft_teams_integration":true}` | `{"deployment_model":"saas","slack_integration":true,"automated_runbooks":true,"microsoft_teams_integration":true}` |
| integrations.count | 111 | 100 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Discord"},{"name":"WhatsApp"},{"name":"Telegram"},{"name":"JIRA"},{"name":"ClickUp"},{"name":"Linear"},{"name":"Google Meet"},{"name":"Webhooks"},{"name":"Email"},{"name":"Datadog","native":true,"category":"monitoring","direction":"inbound"},{"name":"Sentry","native":true,"category":"monitoring","direction":"inbound"},{"name":"Splunk","native":true,"category":"monitoring","direction":"inbound"},{"name":"Elastic Cloud","native":true,"category":"monitoring","direction":"inbound"},{"name":"AWS","native":true,"category":"cloud","direction":"inbound"},{"name":"Google Cloud","native":true,"category":"cloud","direction":"inbound"},{"name":"Microsoft Azure","native":true,"category":"cloud","direction":"inbound"},{"name":"Oracle Cloud","native":true,"category":"cloud","direction":"inbound"},{"name":"MongoDB Atlas","native":true,"category":"database","direction":"inbound"},{"name":"GitHub Workflow","native":true,"category":"ci_cd","direction":"inbound"},{"name":"Jenkins","native":true,"category":"ci_cd","direction":"inbound"},{"name":"Zendesk","native":true,"category":"support","direction":"inbound"},{"name":"Zapier","native":true,"category":"automation","direction":"bidirectional"},{"name":"Webhook","native":true,"category":"integration","direction":"bidirectional"}]` | `[{"name":"Jira"},{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Google Chat"},{"name":"AWS CloudWatch"},{"name":"Sentry"},{"name":"Zoom"},{"name":"Webex"}]` |
| market.availability | `{"hqCountry":"IN","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":["US","CA","IN","GB"],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$7/user/month","features":["100 total alerts on Phone and SMS","WhatsApp and Telegram alerts","ChatOps with Slack and Discord","On-Call Scheduling","Live Call Routing (limited)","Status Page","Unlimited Slack, Teams, Discord alerts","Email support"],"components":[{"kind":"per_unit","unit":"user","amount":7,"period":"month","currency":"USD"}],"description":"For small teams setting up their first on-call rotation","contactSales":false,"includedLimits":{"incoming_calls":"5/month","phone_sms_alerts":"100/month","on_call_schedules":"1"}},{"free":false,"name":"Business","summary":"$14/user/month","features":["Unlimited alerts on Phone and SMS","Everything in Starter plan","Multiple Teams (workspace)","Live Call Routing (Unlimited)","Trigger external scripts","Incident Context","Jira, ClickUp, Linear integration","War rooms (video conferencing)","Private status pages","Email and live chat support"],"components":[{"kind":"per_unit","unit":"user","amount":14,"period":"month","currency":"USD"}],"description":"For scaling teams running multiple services and rotations","contactSales":false,"includedLimits":{"phone_sms_alerts":"Unlimited"}},{"free":false,"name":"Enterprise","summary":"Contact Sales","features":["Everything in Business plan","SSO (Single Sign-On)","Dedicated support channel","Live call routing managed by provider","Tailored incident insights"],"description":"For organisations needing managed partnership support","contactSales":true}],"summary":"From $7/user/month. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://spike.sh/pricing","retrievedAt":"2026-09-21T11:29:40.770Z","freeTrialDays":14,"startingPrice":{"unit":"user","amount":7,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$6/user/month, up to 5 seats, community support","features":["Alert Correlation","Advanced Alert Rules","Advanced Analytics","Incident Response via Slack, Teams, GChat","Incident Responders","Two-way Ticketing Integration","APIs and Extensibility","Stakeholder Communications","Incident Tagging","Custom Incident Priorities","Service Maintenance Windows","Robust Scheduling & Escalation Policies","Advanced Alert Suppression","Incident SLAs","Postmortem Templates","Stakeholder Templates","Single Sign On","Community Support"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":6,"period":"month","currency":"USD"}],"description":"Incident response for smaller teams","contactSales":false,"includedLimits":{"max_seats":"5","max_teams":"50","integrations_per_team":"unlimited","sms_calls_per_user_per_month_rest_of_world":"25","sms_calls_per_user_per_month_usa_canada_india":"100"}},{"free":false,"name":"Growth","summary":"$16/user/month with business hours support","features":["All Starter features","Business hours support (9x5)","Shared customer success manager","Status Pages","AI Features","Postmortems","Playbooks","Service Dependency Mapping","Workflows Automation"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":16,"period":"month","currency":"USD"}],"description":"Incident management for fast growing teams","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing with enterprise-grade support","features":["All Growth features","24×7 priority support and escalation","Dedicated customer success manager"],"description":"Advanced incident management for the enterprise","contactSales":true}],"summary":"From $6/user/month. Free 14-day trial on all plans. 16% discount for annual billing.","currency":"USD","freeTier":false,"sourceUrl":"https://zenduty.com/pricing/","retrievedAt":"2026-08-19T13:14:19.023Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":6,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | low | low |
| pricing.starting_price | `{"amount":7,"currency":"USD"}` | `{"amount":6,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | - |
| security.gdpr | yes | - |
| security.soc2 | - | yes |
| security.trust_center | https://spike.sh/security | - |

## Capabilities (Incident Management)

| Capability | Spike.sh | Zenduty |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Saas | Saas |
| Slack integration | ✓ | ✓ |
| Microsoft teams integration | ✓ | ✓ |
| Auto channel creation | - | - |
| Zoom meet bridge automation | - | - |
| Automated runbooks | - | ✓ |
| Post mortem generation | - | - |
| Jira linear two way sync | - | - |
| Pagerduty opsgenie sync | - | - |
| Mttr analytics dashboard | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | Per responder seat | - |

*Source: vioscaleAI. Generated 2026-10-16T19:22:36.615Z. "-" = undocumented, not absent.*