# Sorted Returns vs ZigZag Global

**Leader by vioscaleAI score:** ZigZag Global

| Attribute | Sorted Returns | ZigZag Global |
|---|---|---|
| **vioscaleAI score** | 45.8 (47% (low)) | 55.3 (63% (medium)) |
| content.faq | `[{"answer":"A cloud-based shipping and post-purchase delivery platform that automates carrier selection to reduce costs and provides branded real-time tracking updates to customers. Integrates with multiple carriers through a single connection point and offers rules-based allocation, dashboard reporting, and customer communication tools. It is indexed under Returns Management.","source":"https://sorted.com/pricing","question":"What is Sorted Returns?","confidence":0.6},{"answer":"Sorted Returns does not publish its prices. Pricing is quoted on request, across 1 plan (Contact sales), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://sorted.com/pricing","question":"How much does Sorted Returns cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Sorted Returns. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://sorted.com/pricing","question":"What platforms does Sorted Returns support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Sorted Returns, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://sorted.com/pricing","question":"Can Sorted Returns be self-hosted?","confidence":0.6},{"answer":"We have confirmed 3 integrations for Sorted Returns, including Microsoft Azure, Amazon Web Services and Extensive carrier network (specific partners not enumerated in text). This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://sorted.com/pricing","question":"What does Sorted Returns integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001 and GDPR for Sorted Returns. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Sorted Returns not holding them. Always confirm compliance directly before you rely on it.","source":"https://sorted.com/legal/security-statement","question":"What security certifications does Sorted Returns have?","confidence":0.7},{"answer":"Sorted Returns is available worldwide. Its primary markets are the United Kingdom and the United States. The vendor is headquartered in the United Kingdom.","source":"https://sorted.com/pricing","question":"Where is Sorted Returns available?","confidence":0.75}]` | `[{"answer":"ZigZag provides a returns and exchanges solution for e-commerce retailers, offering automated label generation, integration with 1500+ carrier services across 170+ countries, and tools for streamlining refunds, exchanges, and revenue recovery. It is indexed under Returns Management.","source":"https://www.zigzag.global/pl/shopify-pricing","question":"What is ZigZag Global?","confidence":0.6},{"answer":"ZigZag Global offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.zigzag.global/pl/shopify-pricing","question":"Is ZigZag Global free?","confidence":0.6},{"answer":"We have confirmed browser-based access to ZigZag Global. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.zigzag.global/pl/shopify-pricing","question":"What platforms does ZigZag Global support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for ZigZag Global, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.zigzag.global/pl/shopify-pricing","question":"Can ZigZag Global be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for ZigZag Global, including Shopify, Magento, WooCommerce, PrestaShop, Adobe Commerce, Salesforce Commerce Cloud, WhatsApp and Yotpo, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.zigzag.global/pl/shopify-pricing","question":"What does ZigZag Global integrate with?","confidence":0.6}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based shipping and post-purchase delivery platform that automates carrier selection to reduce costs and provides branded real-time tracking updates to customers. Integrates with multiple carriers through a single connection point and offers rules-based allocation, dashboard reporting, and customer communication tools. | ZigZag provides a returns and exchanges solution for e-commerce retailers, offering automated label generation, integration with 1500+ carrier services across 170+ countries, and tools for streamlining refunds, exchanges, and revenue recovery. |
| features.capabilities | `{"iso_27001":true,"pricing_model":"per_return_volume_tier","deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"automated_carrier_shipping_label_generation":true,"sustainability_keep_the_item_logic_for_low_value":true}` | `{"pricing_model":"per_return_volume_tier","deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"3pl_wms_advance_shipping_notice_asn_sync":true,"qr_code_printerless_drop_off_network_sync":true,"automated_carrier_shipping_label_generation":true,"dynamic_policy_rules_final_sale_time_windows":true,"liquidation_and_refurbishment_channel_routing":true,"instant_exchange_and_bonus_store_credit_upsell":true,"sustainability_keep_the_item_logic_for_low_value":true}` |
| integrations.count | 3 | 13 |
| integrations.list | `[{"name":"Microsoft Azure"},{"name":"Amazon Web Services"},{"name":"Extensive carrier network (specific partners not enumerated in text)"}]` | `[{"name":"Shopify"},{"name":"Magento"},{"name":"WooCommerce"},{"name":"PrestaShop"},{"name":"Adobe Commerce"},{"name":"Salesforce Commerce Cloud"},{"name":"WhatsApp"},{"name":"Yotpo"},{"name":"Mailchimp"},{"name":"Gorgias"},{"name":"Descartes Peoplevox"},{"name":"Linnworks"},{"name":"Brightpearl"}]` |
| market.availability | `{"hqCountry":"GB","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"Contact sales","summary":"Pay per usage based on system activity (ATUs)","description":"Usage-based pricing via Action Transaction Unit (ATU) model measuring API calls, webhooks, tracking notifications, and orchestration tasks","contactSales":true}],"summary":"Usage-based pricing on Action Transaction Units; contact for specific rates","freeTier":false,"sourceUrl":"https://sorted.com/pricing","retrievedAt":"2026-08-24T21:05:54.696Z"}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"$0/month","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"Free tier available; volume-based tiering from $20/month","currency":"USD","freeTier":true,"sourceUrl":"https://www.zigzag.global/pl/shopify-pricing","retrievedAt":"2026-08-24T13:16:20.913Z","billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | quote | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | yes | no |
| reliability.sla_pct | 99.8 | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | - |
| security.iso27001 | yes | - |

## Capabilities (Returns Management)

| Capability | Sorted Returns | ZigZag Global |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud saas plugin | Cloud saas plugin |
| Branded self serve rma portal | ✓ | ✓ |
| Dynamic policy rules final sale time windows | - | ✓ |
| Instant exchange and bonus store credit upsell | - | ✓ |
| Qr code printerless drop off network sync | - | ✓ |
| Automated carrier shipping label generation | ✓ | ✓ |
| Fraud prevention wardrobing blocklists | - | - |
| Sustainability keep the item logic for low value | ✓ | ✓ |
| 3pl wms advance shipping notice asn sync | - | ✓ |
| Liquidation and refurbishment channel routing | - | ✓ |
| SOC2 type ii | - | - |
| ISO 27001 | ✓ | - |
| Pricing model | Per return volume tier | Per return volume tier |

*Source: vioscaleAI. Generated 2026-10-16T19:00:27.250Z. "-" = undocumented, not absent.*