# Smith.ai vs Voiceflow

**Leader by vioscaleAI score:** Voiceflow

| Attribute | Smith.ai | Voiceflow |
|---|---|---|
| **vioscaleAI score** | 56.8 (17% (low)) | 80.6 (72% (medium)) |
| content.faq | `[{"answer":"An end-to-end intake platform that automatically answers calls, qualifies leads, schedules consultations, and captures client information directly into practice management systems for law firms. It is indexed under Voice AI Agents.","source":"https://smith.ai","question":"What is Smith.ai?","confidence":0.6},{"answer":"Smith.ai is a paid product; published pricing starts at $10 per contact per month. It is sold across 2 plans (Warm engagement and Cold prospecting). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://smith.ai/pricing/outreach-campaigns","question":"How much does Smith.ai cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Smith.ai. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://smith.ai","question":"What platforms does Smith.ai support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Smith.ai, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://smith.ai","question":"Can Smith.ai be self-hosted?","confidence":0.6},{"answer":"We have confirmed 46 integrations for Smith.ai, including Clio, Filevine, Lawmatics, MyCase, PracticePanther, HubSpot, Salesforce and ServiceTitan, plus 38 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://smith.ai","question":"What does Smith.ai integrate with?","confidence":0.6},{"answer":"Smith.ai is available worldwide. Its primary markets are the United States and Canada.","source":"https://smith.ai/pricing/outreach-campaigns","question":"Where is Smith.ai available?","confidence":0.5}]` | `[{"answer":"A cloud-based platform for building and managing AI conversational agents. Teams use Voiceflow to visually design agent workflows, integrate with multiple LLM providers and third-party services, and deploy agents for customer support automation and business process orchestration. It is indexed under No Code Agent Builders.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What is Voiceflow?","confidence":0.6},{"answer":"We have confirmed browser-based access to Voiceflow. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What platforms does Voiceflow support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Voiceflow, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.voiceflow.com/pricing","question":"Can Voiceflow be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Voiceflow, including OpenAI, Anthropic, Zapier, Shopify, ChatGPT, Telegram, Alexa and NetSuite, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What does Voiceflow integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Voiceflow. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Voiceflow not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.voiceflow.com/legal/security","question":"What security certifications does Voiceflow have?","confidence":0.7},{"answer":"Voiceflow is available worldwide. Its primary market is the United States.","source":"https://www.voiceflow.com/pricing","question":"Where is Voiceflow available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A service providing around-the-clock call answering and lead qualification, with AI handling initial intake and human agents available for escalation, plus automatic integration with CRM and scheduling tools. | Voiceflow provides teams with visual tools to design and deploy AI agents that handle customer support conversations, integrate with existing business systems, and provide analytics on agent performance. Agents are built using workflows, language models, and custom integrations. |
| features.capabilities | `{"soc2_type_ii":false,"pricing_model":"per_minute_usage_based","deployment_model":"no_code_saas_platform","embedded_website_intake_forms":true,"post_call_transcription_and_crm_sync":true,"smart_conflict_of_interest_screening":true,"marketing_roi_and_lead_source_tracking":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":false,"outbound_dialing_and_campaign_management":true,"two_way_sms_text_messaging_drip_campaigns":true,"live_human_handoff_and_call_transfer_logic":true,"automated_consultation_appointment_scheduling":true,"inbound_reception_and_ivr_routing_replacement":true,"24_7_call_center_answering_service_integration":true,"one_click_push_to_practice_management_software":true,"voicemail_detection_and_answering_machine_drops":false,"hipaa_compliance_for_medical_appointment_setting":false,"twilio_vonage_bring_your_own_carrier_byoc_support":false,"sub_second_latency_and_interruption_barget_in_handling":true}` | `{"soc2_type_ii":true,"deployment_model":"standalone_agnostic_ai_layer","architecture_model":"managed_cloud_saas","mit_or_apache_permissive_oss_license":false,"dynamic_mid_call_api_function_execution":true,"embeddable_iframe_or_chat_widget_export":true,"omnichannel_deployment_web_whatsapp_sms":true,"visual_drag_and_drop_node_canvas_builder":true,"multi_model_selection_openai_anthropic_local":true,"custom_api_tool_calling_and_webhook_execution":true,"rag_knowledge_base_document_upload_and_chunking":true,"team_sharing_and_role_based_access_control_rbac":true,"agent_memory_and_persistent_conversation_threads":true,"api_action_execution_for_refunds_and_order_updates":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 7,000 | 8 |
| integrations.list | `[{"name":"Clio"},{"name":"Filevine"},{"name":"Lawmatics"},{"name":"MyCase"},{"name":"PracticePanther"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"ServiceTitan"},{"name":"Zapier"},{"name":"Google Calendar"},{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Dropbox"},{"name":"Gmail"},{"name":"OneDrive"},{"name":"Typeform"},{"name":"Constant Contact"},{"name":"Xero"},{"name":"Square"},{"name":"PayPal"},{"name":"LawPay"},{"name":"TrialPay"},{"name":"CPACharge"},{"name":"Help Scout"},{"name":"Todoist"},{"name":"RingCentral"},{"name":"Calendly"},{"name":"Acuity Scheduling"},{"name":"ActiveCampaign"},{"name":"CallRail"},{"name":"Housecall Pro"},{"name":"3CX"},{"name":"8x8"},{"name":"1-VoIP"},{"name":"800.com"},{"name":"AccuLynx"},{"name":"Act!"},{"name":"Actionstep"},{"name":"Agile CRM"},{"name":"Airtable"},{"name":"Angi Leads"},{"name":"AppointmentCore"},{"name":"Appointy"},{"name":"Apptoto"},{"name":"Assembly Neos"},{"name":"AXvoice"},{"name":"Lawcus CRM","native":true,"category":"crm"},{"name":"Make","native":true,"category":"automation","direction":"bidirectional"},{"name":"Grasshopper","native":true,"category":"phone","direction":"inbound"}]` | `[{"name":"OpenAI"},{"name":"Anthropic"},{"name":"Zapier"},{"name":"Shopify"},{"name":"ChatGPT"},{"name":"Telegram"},{"name":"Alexa"},{"name":"NetSuite"},{"name":"Salesforce"},{"name":"n8n","native":true,"category":"workflow_automation","direction":"bidirectional"},{"name":"Pinecone","native":true,"category":"knowledge_base","direction":"bidirectional"},{"name":"Google Calendar","native":true,"category":"calendar","direction":"outbound"},{"name":"Zendesk","native":true,"category":"crm","direction":"bidirectional"},{"name":"OpenSearch","native":true,"category":"search","direction":"bidirectional"},{"name":"Google","native":true,"direction":"inbound"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Airtable","native":true,"category":"data","direction":"bidirectional"},{"name":"Google Sheets","native":true,"category":"data","direction":"bidirectional"},{"name":"Gmail","native":true,"category":"email","direction":"outbound"},{"name":"Twilio","native":true,"category":"sms","direction":"outbound"}]` |
| market.availability | `{"primaryMarkets":["US","CA"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Warm engagement","summary":"$12/contact/month (50 contact minimum) plus $750 setup fee","features":["24/7 North America-based agents","Bilingual support available","Campaign tracking dashboard","5 calls per contact with multi-channel engagement","Dedicated account manager","AI-driven outbound workflows","Custom engagement cadence"],"minSeats":50,"commitment":"monthly","components":[{"kind":"per_unit","unit":"contact","amount":12,"period":"month","currency":"USD"},{"kind":"one_time","amount":750,"currency":"USD"}],"description":"Improve inbound speed-to-lead, upsell current clients, or reactivate past customers","contactSales":false},{"free":false,"name":"Cold prospecting","summary":"$10/contact/month (1,000 contact minimum)","features":["24/7 North America-based agents","Bilingual support available","Campaign tracking dashboard","5 calls per contact with multi-channel engagement","Dedicated account manager","AI-driven outbound workflows","Custom engagement cadence"],"minSeats":1000,"commitment":"monthly","components":[{"kind":"per_unit","unit":"contact","amount":10,"period":"month","currency":"USD"}],"description":"Reach and build relationships with new contacts to create sales opportunities","contactSales":false}],"addOns":[{"name":"Dedicated Spanish line","components":[{"kind":"per_unit","unit":"contact","amount":2,"period":"month","currency":"USD"}]},{"name":"Extended intake","components":[{"kind":"per_unit","unit":"contact","amount":3,"period":"month","currency":"USD"}]},{"name":"Call recording & transcription","components":[{"kind":"per_unit","unit":"contact","amount":0.5,"period":"month","currency":"USD"}]},{"name":"Microsoft Teams notifications","components":[{"kind":"per_unit","unit":"contact","amount":1,"period":"month","currency":"USD"}]},{"name":"Local caller ID matching","components":[{"kind":"per_unit","unit":"number","amount":5,"period":"month","currency":"USD"}]},{"name":"Transfer destinations","components":[{"kind":"per_unit","unit":"destination","amount":7.5,"period":"month","currency":"USD"}]}],"summary":"From $600/month (warm engagement, 50 contacts minimum) or $10,000/month (cold prospecting, 1,000 contacts minimum). Includes complimentary appointment booking, text/email follow-up, and first CRM integration.","currency":"USD","freeTier":false,"sourceUrl":"https://smith.ai/pricing/outreach-campaigns","retrievedAt":"2026-08-25T21:44:46.621Z","startingPrice":{"unit":"contact","amount":10,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"hybrid","summary":"Free trial for agencies with transparent usage-based billing; custom enterprise pricing available.","freeTier":true,"sourceUrl":"https://www.voiceflow.com/pricing","retrievedAt":"2026-10-15T15:33:38.601Z"}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | low |
| pricing.starting_price | `{"amount":10,"currency":"USD"}` | - |
| pricing.transparent | no | yes |
| reliability.sla_pct | - | 99.95 |
| reliability.status_page | - | yes |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO/IEC 27001:2022","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |
| security.trust_center | - | https://www.voiceflow.com/legal/security |

## Capabilities (Voice AI Agents)

| Capability | Smith.ai | Voiceflow |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | No code saas platform | standalone_agnostic_ai_layer |
| Sub second latency and interruption barget in handling | ✓ | ✓ |
| Dynamic mid call API function execution | ✓ | ✓ |
| Live human handoff and call transfer logic | ✓ | - |
| Emotion prosody and custom voice cloning | ✗ | - |
| Inbound reception and ivr routing replacement | ✓ | - |
| Outbound dialing and campaign management | ✓ | - |
| Post call transcription and CRM sync | ✓ | - |
| Voicemail detection and answering machine drops | ✗ | - |
| Twilio vonage bring your own carrier byoc support | ✗ | - |
| SOC2 type ii | ✗ | ✓ |
| HIPAA compliance for medical appointment setting | ✗ | - |
| Pricing model | Per minute usage based | - |

*Source: vioscaleAI. Generated 2026-10-17T05:44:07.571Z. "-" = undocumented, not absent.*