# Smile.io vs Yotpo Loyalty

| Attribute | Smile.io | Yotpo Loyalty |
|---|---|---|
| **vioscaleAI score** | 66.8 (73% (medium)) | 69 (54% (medium)) |
| content.faq | `[{"answer":"A loyalty platform that enables Shopify stores to create and manage customer reward programs with point-based incentives, referral tracking, and VIP tiers. Includes point redemption, bonus events, analytics, and integrations with marketing and POS tools. It is indexed under Loyalty Programs.","source":"https://smile.io/pricing","question":"What is Smile.io?","confidence":0.6},{"answer":"Smile.io offers a free tier, so you can start without paying. Paid plans start at $15 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://smile.io/pricing","question":"Is Smile.io free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Smile.io. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://smile.io/pricing","question":"What platforms does Smile.io support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Smile.io, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://smile.io/pricing","question":"Can Smile.io be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for Smile.io, including Klaviyo, Judge.me, Digioh, CM Commerce, Dotdigital, Rep AI and Shopify POS. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://smile.io/pricing","question":"What does Smile.io integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 for Smile.io. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Smile.io not holding them. Always confirm compliance directly before you rely on it.","source":"https://smile.io/pricing","question":"What security certifications does Smile.io have?","confidence":0.6},{"answer":"Smile.io is available worldwide. Its primary market is the United States.","source":"https://smile.io/pricing","question":"Where is Smile.io available?","confidence":0.5}]` | `[{"answer":"Software that allows online and retail businesses to create customer reward programs using points, membership levels, and exclusive experiences, with integration to their existing store systems and marketing platforms. It is indexed under Loyalty Programs.","source":"https://www.yotpo.com","question":"What is Yotpo Loyalty?","confidence":0.6},{"answer":"We have confirmed browser-based access to Yotpo Loyalty. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.yotpo.com","question":"What platforms does Yotpo Loyalty support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Yotpo Loyalty, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.yotpo.com","question":"Can Yotpo Loyalty be self-hosted?","confidence":0.6},{"answer":"Yotpo Loyalty is available worldwide. Its primary market is the United States.","source":"https://www.yotpo.com","question":"Where is Yotpo Loyalty available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A loyalty platform that enables Shopify stores to create and manage customer reward programs with point-based incentives, referral tracking, and VIP tiers. Includes point redemption, bonus events, analytics, and integrations with marketing and POS tools. | Yotpo Loyalty is a SaaS platform for creating and managing customer loyalty programs with tiered rewards, points-based incentives, and VIP status levels. It integrates with ecommerce platforms, marketing tools, and in-store POS systems to sync loyalty data and enable customers to earn and redeem rewards across online and offline channels. |
| features.capabilities | `{"pricing_model":"per_monthly_order_volume","in_store_point_of_sale_sync":true,"point_based_reward_balances":true,"vip_spend_tier_progressions":true,"klaviyo_mailchimp_marketing_sync":true,"in_cart_automatic_point_redemption":true,"shopify_woocommerce_ecommerce_sync":true,"gamification_and_birthday_bonus_points":true}` | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"per_monthly_order_volume","in_store_point_of_sale_sync":true,"point_based_reward_balances":true,"vip_spend_tier_progressions":true,"loyalty_point_system_embedded":true,"klaviyo_mailchimp_marketing_sync":true,"experiential_non_monetary_rewards":true,"in_cart_automatic_point_redemption":true,"shopify_woocommerce_ecommerce_sync":true,"gamification_and_birthday_bonus_points":true,"dynamic_coupon_discount_code_generation":true}` |
| integrations.count | 35 | 180 |
| integrations.list | `[{"name":"Klaviyo"},{"name":"Judge.me"},{"name":"Digioh"},{"name":"CM Commerce"},{"name":"Dotdigital"},{"name":"Rep AI"},{"name":"Shopify POS"},{"name":"Shopify","native":true,"category":"ecommerce"},{"name":"Mailchimp","category":"email"},{"name":"HubSpot","category":"crm"},{"name":"Omnisend","category":"email"},{"name":"Yotpo","category":"reviews"},{"name":"Gorgias","category":"support"},{"name":"Re:amaze","category":"support"},{"name":"Tapcart","category":"mobile"},{"name":"Makappi","category":"mobile"},{"name":"Recharge","category":"subscriptions"},{"name":"Loop","category":"returns"},{"name":"Glew","category":"analytics"},{"name":"Lifetimely","category":"analytics"},{"name":"ConvertCart","category":"email"},{"name":"Hive","category":"email"},{"name":"Privy","category":"email"},{"name":"PushOwl","category":"email"},{"name":"Redo","category":"marketing"},{"name":"Remarkety","category":"email"},{"name":"ReSci","category":"email"},{"name":"Sendlane","category":"email"},{"name":"Fera","category":"reviews"},{"name":"Loox","category":"reviews"},{"name":"Okendo","category":"reviews"},{"name":"REVIEWS.io","category":"reviews"},{"name":"Stamped.io","category":"reviews"},{"name":"TargetBay","category":"reviews"},{"name":"Verified Reviews","category":"reviews"},{"name":"Subtotal","category":"retail"}]` | `[{"name":"Klaviyo"},{"name":"Shopify"},{"name":"Brevo","native":true,"category":"email","direction":"bidirectional"},{"name":"Teamwork Commerce","native":true,"category":"pos","direction":"bidirectional"},{"name":"Postscript","native":true,"category":"sms","direction":"outbound"},{"name":"Fuego","native":true,"category":"mobile","direction":"outbound"},{"name":"Dixa","native":true,"category":"support","direction":"outbound"},{"name":"Rep AI","native":true,"category":"conversational","direction":"outbound"},{"name":"Dondy","native":true,"category":"messaging","direction":"outbound"},{"name":"Novel","native":true,"category":"pos","direction":"bidirectional"},{"name":"LoudCrowd","native":true,"category":"marketing","direction":"outbound"},{"name":"MESA","native":true,"category":"automation","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","features":["Points & referrals","Discounts & free shipping rewards","Full branding customization","Multi-language support","10 specialized reports"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"For new stores ready to start rewarding customers","contactSales":false,"includedLimits":{"monthly_orders":"200"}},{"free":false,"name":"Essential","features":["1 integration","500 monthly orders","15 specialized reports","Free product rewards","Dedicated loyalty page","Nudges (on-site reminders)","Shopify Flow triggers"],"components":[{"kind":"fixed","amount":15,"period":"month","currency":"USD"}],"description":"For stores gaining traction and growing loyalty","contactSales":false,"includedLimits":{"integrations":"1","monthly_orders":"500"}},{"free":false,"name":"Standard","features":["2 integrations","1,000 monthly orders","20 specialized reports","Promote on order thank you page","Subscription & gift card rewards","Embed on product pages","2x points weekends"],"components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"For established stores investing in loyalty","contactSales":false,"includedLimits":{"integrations":"2","monthly_orders":"1000"}},{"free":false,"name":"Growth","features":["Unlimited integrations","2,500 monthly orders","25 specialized reports","VIP program","Loyalty Hub","Fully embedded loyalty","Performance benchmarks"],"components":[{"kind":"fixed","amount":199,"period":"month","currency":"USD"}],"description":"For growing brands expanding customer loyalty","contactSales":false,"includedLimits":{"integrations":"unlimited","monthly_orders":"2500"}},{"free":false,"name":"Plus","features":["7,500 monthly orders","30+ specialized reports","Migration and launch plan","Quarterly program monitoring","Priority support","API access"],"commitment":"annual","components":[{"kind":"fixed","amount":999,"period":"month","currency":"USD"}],"description":"For large brands needing greater insights and control","contactSales":false,"includedLimits":{"monthly_orders":"7500"}},{"free":false,"name":"Enterprise","features":["Unlimited monthly orders","Custom reports","Advanced security","99.9% historical uptime","Custom API rate limits","Data warehouse sync"],"commitment":"annual","description":"For enterprise retailers with over $40M in annual revenue","contactSales":true,"includedLimits":{"monthly_orders":"unlimited"}}],"summary":"From free to $999/month","currency":"USD","freeTier":true,"sourceUrl":"https://smile.io/pricing","retrievedAt":"2026-08-25T12:11:58.939Z","startingPrice":{"amount":15,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","contactSales":false},{"free":false,"name":"Starter","summary":"$89/month for 500 orders/month","components":[{"kind":"fixed","amount":89,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"orders":"500/mo"}},{"free":false,"name":"Pro","summary":"$169/month","components":[{"kind":"fixed","amount":169,"period":"month","currency":"USD"}],"description":"Includes AI chatbot and email support","contactSales":false},{"free":false,"name":"Enterprise","description":"Custom pricing tailored to catalog and business goals","contactSales":true}],"summary":"Free plan available; paid plans start at $89/month","currency":"USD","freeTier":true,"sourceUrl":"https://www.yotpo.com/pricing/","retrievedAt":"2026-10-13T11:14:21.062Z","startingPrice":{"amount":89,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | high |
| pricing.starting_price | `{"amount":15,"currency":"USD"}` | `{"amount":89,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.9 | - |
| security.certifications | - | `[{"name":"SOC 2 Type II","status":"active"},{"name":"ISO/IEC 27001","status":"active"},{"name":"ISO/IEC 27017","status":"active"},{"name":"ISO/IEC 27018","status":"active"},{"name":"ISO/IEC 27701","status":"active"}]` |
| security.iso27001 | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | - | https://www.yotpo.com/security/ |

## Capabilities (Loyalty Programs)

| Capability | Smile.io | Yotpo Loyalty |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Point based reward balances | ✓ | ✓ |
| Vip spend tier progressions | ✓ | ✓ |
| In cart automatic point redemption | ✓ | ✓ |
| Experiential non monetary rewards | - | ✓ |
| In store point of sale sync | ✓ | ✓ |
| Gamification and birthday bonus points | ✓ | ✓ |
| Shopify woocommerce ecommerce sync | ✓ | ✓ |
| Square lightspeed POS sync | - | - |
| Klaviyo mailchimp marketing sync | ✓ | ✓ |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | ✓ |
| Pricing model | Per monthly order volume | Per monthly order volume |

*Source: vioscaleAI. Generated 2026-10-16T20:15:33.059Z. "-" = undocumented, not absent.*