# Salesforce Field Service vs Synchroteam

| Attribute | Salesforce Field Service | Synchroteam |
|---|---|---|
| **vioscaleAI score** | 52.3 (57% (medium)) | 64.9 (24% (low)) |
| content.faq | `[{"answer":"A cloud-based CRM platform for sales teams that combines lead, account, and opportunity tracking with AI-assisted automation, customization, and integrated productivity tools. It is indexed under Field Workforce Scheduling.","source":"https://www.salesforce.com/sales/pricing/","question":"What is Salesforce Field Service?","confidence":0.6},{"answer":"Salesforce Field Service is a paid product; published pricing starts at $25 per month. It is sold across 4 plans (Starter Suite, Pro Suite, Core and Advanced). There is no free tier. Pricing changes often, so verify at source before relying on it.","source":"https://www.salesforce.com/sales/pricing/","question":"How much does Salesforce Field Service cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Salesforce Field Service. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.salesforce.com/sales/pricing/","question":"What platforms does Salesforce Field Service support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Salesforce Field Service, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.salesforce.com/sales/pricing/","question":"Can Salesforce Field Service be self-hosted?","confidence":0.6},{"answer":"We have confirmed 5 integrations for Salesforce Field Service, including MuleSoft, Slack, Tableau, Data 360 and AgentExchange. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.salesforce.com/sales/pricing/","question":"What does Salesforce Field Service integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for Salesforce Field Service. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Salesforce Field Service not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.salesforce.com/artificial-intelligence/trusted-ai/","question":"What security certifications does Salesforce Field Service have?","confidence":0.7},{"answer":"Salesforce Field Service is available worldwide. Its primary market is the United States.","source":"https://www.salesforce.com/sales/pricing/","question":"Where is Salesforce Field Service available?","confidence":0.5}]` | `[{"answer":"A cloud platform for managing field service operations, with tools for scheduling, dispatching, GPS tracking, job management, and inventory. Supports customer self-service booking, mobile apps for field workers, and integration with accounting systems and thousands of third-party applications. It is indexed under Field Service Management Software.","source":"https://www.synchroteam.com","question":"What is Synchroteam?","confidence":0.6},{"answer":"Synchroteam is a paid product; published pricing starts at $39 per user per month. It is sold across 2 plans (Standard and Premium). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.synchroteam.com/pricing.php","question":"How much does Synchroteam cost?","confidence":0.6},{"answer":"Synchroteam supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.synchroteam.com","question":"What platforms does Synchroteam support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Synchroteam, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.synchroteam.com","question":"Can Synchroteam be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Synchroteam. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Synchroteam not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.synchroteam.com/privacy.php","question":"What security certifications does Synchroteam have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Salesforce is a cloud platform that unifies sales, service, marketing, and commerce functions. It enables organizations to manage customer data, automate business processes, and leverage AI-driven insights to improve decision-making and customer interactions across the enterprise. | A cloud platform for managing field service operations, with tools for scheduling, dispatching, GPS tracking, job management, and inventory. Supports customer self-service booking, mobile apps for field workers, and integration with accounting systems and thousands of third-party applications. |
| features.capabilities | `{"quoting":true,"work_orders":true,"dispatch_board":true,"deployment_archive":"standalone_enterprise_cloud","invoicing_payments":true,"accounting_integration":true}` | `{"inventory":true,"trade_focus":"general","work_orders":true,"gps_tracking":true,"dispatch_board":true,"self_scheduling":true,"accounting_integration":true}` |
| integrations.count | 6 | 2,000 |
| integrations.list | `[{"name":"MuleSoft"},{"name":"Slack"},{"name":"Tableau"},{"name":"Data 360"},{"name":"AgentExchange","native":true},{"name":"Okta","native":false,"direction":"inbound"},{"name":"CrowdStrike","native":false,"direction":"inbound"},{"name":"DigitSec","native":false,"direction":"inbound"}]` | `[{"name":"QuickBooks Online"},{"name":"Zapier"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter Suite","summary":"$25 USD per user per month","features":["Lead, Account, Contact, and Opportunity Management","Automated Lead Routing","AI-powered Email and Event Synchronization","Email Marketing with Analytics","Integrated Slack Communication"],"commitment":"monthly","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"Comprehensive CRM solution combining sales, service, marketing, and commerce tools for small businesses, bundled with Slack collaboration at no additional cost","contactSales":false}],"summary":"Starting at $25 USD per user per month; includes 30-day free trial","currency":"USD","freeTier":false,"sourceUrl":"https://www.salesforce.com/sales/pricing/","retrievedAt":"2026-10-07T15:30:02.276Z","freeTrialDays":30,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Standard","summary":"$39/user/month when billed annually, $49/user/month when billed monthly","features":["Job management and search","Scheduling and dispatch","Mobile apps (iOS/Android)","Customer portal","GPS tracking and maps","Invoicing and quotations","Inventory management","Contract management","Web services API","No setup or hosting fees"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":39,"period":"month","currency":"USD"}],"description":"Includes all features except Route Optimization","contactSales":false},{"free":false,"name":"Premium","summary":"$64/user/month when billed annually, $79/user/month when billed monthly","features":["All Standard features","Route optimization"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":64,"period":"month","currency":"USD"}],"description":"Includes all features including Route Optimization","contactSales":false}],"summary":"From $39/user/month billed annually. Free 14-day trial, no credit card required.","currency":"USD","freeTier":false,"sourceUrl":"https://www.synchroteam.com/pricing.php","retrievedAt":"2026-08-24T21:03:35.656Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":39,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | mid | unknown |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | `{"amount":39,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.trust_center | https://www.salesforce.com/platform/security-center/ | - |

## Capabilities (Field Service Management Software)

| Capability | Salesforce Field Service | Synchroteam |
|---|:--:|:--:|
| **Core** |  |  |
| Trade focus | - | General / multi-trade |
| **Platform** |  |  |
| Mobile app with offline mode | - | - |
| Dispatch / scheduling board | ✓ | ✓ |
| Work-order management | ✓ | ✓ |
| **Quote-to-cash** |  |  |
| Quoting / estimates | ✓ | - |
| Invoicing + in-field payments | ✓ | - |
| **Operations** |  |  |
| GPS / fleet tracking | - | ✓ |
| Inventory / parts management | - | ✓ |
| **Engagement** |  |  |
| Customer self-scheduling (online booking) | - | ✓ |
| **Integrations** |  |  |
| Accounting integration (QuickBooks / Xero) | ✓ | ✓ |
| **Compliance** |  |  |
| PCI DSS compliant (payments) | - | - |
| SOC 2 Type II | - | - |
| **Pricing** |  |  |
| Pricing model | - | - |
| **Market** |  |  |
| Target segment | - | - |

*Source: vioscaleAI. Generated 2026-10-17T01:33:02.377Z. "-" = undocumented, not absent.*