# Salesforce Field Service vs ServiceM8

| Attribute | Salesforce Field Service | ServiceM8 |
|---|---|---|
| **vioscaleAI score** | 52.3 (57% (medium)) | 53.4 (48% (low)) |
| content.faq | `[{"answer":"A cloud-based CRM platform for sales teams that combines lead, account, and opportunity tracking with AI-assisted automation, customization, and integrated productivity tools. It is indexed under Field Workforce Scheduling.","source":"https://www.salesforce.com/sales/pricing/","question":"What is Salesforce Field Service?","confidence":0.6},{"answer":"Salesforce Field Service is a paid product; published pricing starts at $25 per month. It is sold across 4 plans (Starter Suite, Pro Suite, Core and Advanced). There is no free tier. Pricing changes often, so verify at source before relying on it.","source":"https://www.salesforce.com/sales/pricing/","question":"How much does Salesforce Field Service cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Salesforce Field Service. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.salesforce.com/sales/pricing/","question":"What platforms does Salesforce Field Service support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Salesforce Field Service, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.salesforce.com/sales/pricing/","question":"Can Salesforce Field Service be self-hosted?","confidence":0.6},{"answer":"We have confirmed 5 integrations for Salesforce Field Service, including MuleSoft, Slack, Tableau, Data 360 and AgentExchange. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.salesforce.com/sales/pricing/","question":"What does Salesforce Field Service integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for Salesforce Field Service. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Salesforce Field Service not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.salesforce.com/artificial-intelligence/trusted-ai/","question":"What security certifications does Salesforce Field Service have?","confidence":0.7},{"answer":"Salesforce Field Service is available worldwide. Its primary market is the United States.","source":"https://www.salesforce.com/sales/pricing/","question":"Where is Salesforce Field Service available?","confidence":0.5}]` | `[{"answer":"A digital platform that enables trade and service businesses to schedule jobs, create quotes, manage invoicing, and automate workflows through a mobile app and online dashboard. It is indexed under Field Service Management Software.","source":"https://servicem8.com","question":"What is ServiceM8?","confidence":0.6},{"answer":"ServiceM8 offers a free tier, so you can start without paying. Paid plans are also available: Free and Growing. Pricing changes often, so verify at source before relying on it.","source":"https://www.servicem8.com/za/pricing","question":"Is ServiceM8 free?","confidence":0.6},{"answer":"We have confirmed browser-based access to ServiceM8. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://servicem8.com","question":"What platforms does ServiceM8 support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for ServiceM8, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.servicem8.com/za/pricing","question":"Can ServiceM8 be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for ServiceM8, including Office 365, Xero, MYOB, QuickBooks Online, Reece maX, Outlook, Stripe and Apple Pay, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://servicem8.com","question":"What does ServiceM8 integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for ServiceM8. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as ServiceM8 not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.servicem8.com/messenger-privacy-terms","question":"What security certifications does ServiceM8 have?","confidence":0.7},{"answer":"ServiceM8 is available worldwide. Its primary markets are the United Kingdom and the United States. The vendor is headquartered in Australia.","source":"https://www.servicem8.com/za/pricing","question":"Where is ServiceM8 available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Salesforce is a cloud platform that unifies sales, service, marketing, and commerce functions. It enables organizations to manage customer data, automate business processes, and leverage AI-driven insights to improve decision-making and customer interactions across the enterprise. | A mobile and web application that enables service contractors and tradespeople to manage their operations, including job scheduling, client communication, quoting, invoicing, and on-site payment acceptance. |
| features.capabilities | `{"quoting":true,"work_orders":true,"dispatch_board":true,"deployment_archive":"standalone_enterprise_cloud","invoicing_payments":true,"accounting_integration":true}` | `{"pci":true,"quoting":true,"inventory":true,"trade_focus":"general","work_orders":true,"gps_tracking":true,"dispatch_board":true,"target_segment":"smb","self_scheduling":true,"invoicing_payments":true,"accounting_integration":true,"pci_dss_payment_gateway_compliance":true,"quickbooks_two_way_accounting_sync":true,"gps_geofenced_timeclock_check_in_out":true,"automated_sms_email_arrival_reminders":true,"photo_based_quality_assurance_checklists":true,"recurring_route_optimization_and_scheduling":true,"integrated_voip_call_tracking_and_screen_pop":true,"good_better_best_multi_option_pricebook_quoting":true,"gps_truck_tracking_and_technician_dispatch_board":true,"mobile_app_invoicing_and_field_credit_card_capture":true,"online_customer_booking_and_price_calculator_widget":true,"recurring_service_maintenance_agreement_auto_billing":true,"uber_style_customer_technician_en_route_tracking_link":true}` |
| integrations.count | 6 | 3 |
| integrations.list | `[{"name":"MuleSoft"},{"name":"Slack"},{"name":"Tableau"},{"name":"Data 360"},{"name":"AgentExchange","native":true},{"name":"Okta","native":false,"direction":"inbound"},{"name":"CrowdStrike","native":false,"direction":"inbound"},{"name":"DigitSec","native":false,"direction":"inbound"}]` | `[{"name":"Office 365"},{"name":"Xero"},{"name":"MYOB"},{"name":"QuickBooks Online"},{"name":"Reece maX"},{"name":"Outlook"},{"name":"Stripe"},{"name":"Apple Pay"},{"name":"Zapier","category":"automation"},{"name":"Vend","category":"pos"},{"name":"VEND POS","native":false,"category":"pos"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter Suite","summary":"$25 USD per user per month","features":["Lead, Account, Contact, and Opportunity Management","Automated Lead Routing","AI-powered Email and Event Synchronization","Email Marketing with Analytics","Integrated Slack Communication"],"commitment":"monthly","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"Comprehensive CRM solution combining sales, service, marketing, and commerce tools for small businesses, bundled with Slack collaboration at no additional cost","contactSales":false}],"summary":"Starting at $25 USD per user per month; includes 30-day free trial","currency":"USD","freeTier":false,"sourceUrl":"https://www.salesforce.com/sales/pricing/","retrievedAt":"2026-10-07T15:30:02.276Z","freeTrialDays":30,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free for solo operators, up to 30 jobs/month","features":["Job cards","Scheduling","Quotes","Invoices","Email & SMS","Mobile payments","Accounting integrations"],"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"GBP"}],"description":"For solo operators","contactSales":false,"includedLimits":{"jobs_per_month":"30"}},{"free":false,"name":"Growing","summary":"150 new jobs per month","commitment":"monthly","contactSales":false,"includedLimits":{"jobs_per_month":"150"}}],"addOns":[{"name":"Forms"},{"name":"Auto Routing"},{"name":"ServiceM8 Phone"}],"summary":"Free tier available. Paid plans start from Growing tier at 150 jobs/month. No lock-ins; upgrade/downgrade anytime.","currency":"GBP","freeTier":true,"sourceUrl":"https://www.servicem8.com/za/pricing","retrievedAt":"2026-08-24T22:32:30.120Z","freeTrialDays":14,"billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.trust_center | https://www.salesforce.com/platform/security-center/ | - |

## Capabilities (Field Service Management Software)

| Capability | Salesforce Field Service | ServiceM8 |
|---|:--:|:--:|
| **Core** |  |  |
| Trade focus | - | General / multi-trade |
| **Platform** |  |  |
| Mobile app with offline mode | - | - |
| Dispatch / scheduling board | ✓ | ✓ |
| Work-order management | ✓ | ✓ |
| **Quote-to-cash** |  |  |
| Quoting / estimates | ✓ | ✓ |
| Invoicing + in-field payments | ✓ | ✓ |
| **Operations** |  |  |
| GPS / fleet tracking | - | ✓ |
| Inventory / parts management | - | ✓ |
| **Engagement** |  |  |
| Customer self-scheduling (online booking) | - | ✓ |
| **Integrations** |  |  |
| Accounting integration (QuickBooks / Xero) | ✓ | ✓ |
| **Compliance** |  |  |
| PCI DSS compliant (payments) | - | ✓ |
| SOC 2 Type II | - | - |
| **Pricing** |  |  |
| Pricing model | - | - |
| **Market** |  |  |
| Target segment | - | SMB / growing contractor |

*Source: vioscaleAI. Generated 2026-10-17T20:48:29.530Z. "-" = undocumented, not absent.*