# Salesforce Commerce Cloud vs VTEX

| Attribute | Salesforce Commerce Cloud | VTEX |
|---|---|---|
| **vioscaleAI score** | 38.1 (75% (high)) | 36.3 (24% (low)) |
| content.faq | `[{"answer":"A customer service suite providing case management, omni-channel routing, contact center features, and AI-powered automation to help teams resolve customer issues efficiently and deliver support across multiple communication channels. It is indexed under Omnichannel Commerce.","source":"https://www.salesforce.com/service/pricing/","question":"What is Salesforce Commerce Cloud?","confidence":0.6},{"answer":"Salesforce Commerce Cloud is a paid product; published pricing starts at $25 per user per month. It is sold across 3 plans (Starter Suite, Pro Suite and Agentforce 1 Service). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.salesforce.com/service/pricing/","question":"How much does Salesforce Commerce Cloud cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Salesforce Commerce Cloud. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.salesforce.com/service/pricing/","question":"What platforms does Salesforce Commerce Cloud support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Salesforce Commerce Cloud, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.salesforce.com/service/pricing/","question":"Can Salesforce Commerce Cloud be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Salesforce Commerce Cloud, including MuleSoft, Salesforce Data 360, Salesforce integrations (built-in), Slack, AgentExchange and Stripe. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.salesforce.com/service/pricing/","question":"What does Salesforce Commerce Cloud integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for Salesforce Commerce Cloud. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Salesforce Commerce Cloud not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.salesforce.com/artificial-intelligence/trusted-ai/","question":"What security certifications does Salesforce Commerce Cloud have?","confidence":0.7},{"answer":"Salesforce Commerce Cloud is available worldwide. Its primary markets are the United States, the EU, Australia, Japan, Sweden and the United Kingdom.","source":"https://www.salesforce.com/service/pricing/","question":"Where is Salesforce Commerce Cloud available?","confidence":0.5}]` | `[{"answer":"A comprehensive commerce suite designed for enterprise retailers and B2B sellers to manage storefronts, marketplaces, and customer interactions across multiple channels. It combines AI-driven personalization, conversational commerce, real-time inventory management, and marketplace capabilities to streamline operations and drive revenue. It is indexed under Omnichannel Commerce.","source":"https://www.vtex.com/en-us/pricing","question":"What is VTEX?","confidence":0.6},{"answer":"VTEX does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.vtex.com/en-us/pricing","question":"How much does VTEX cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to VTEX. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.vtex.com/en-us/pricing","question":"What platforms does VTEX support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for VTEX, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.vtex.com/en-us/pricing","question":"Can VTEX be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for VTEX, including WhatsApp, Mercado Livre, Shopee, Apple Pay, Google Shopping, Magalu and ERP. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.vtex.com/en-us/pricing","question":"What does VTEX integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for VTEX. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as VTEX not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.vtex.com/en-us/trust/data-subject-request","question":"What security certifications does VTEX have?","confidence":0.7},{"answer":"VTEX is available worldwide. Its primary markets are Romania, Spain, Portugal and the United States.","source":"https://www.vtex.com/en-us/pricing","question":"Where is VTEX available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Commerce Cloud integrates ecommerce storefronts, point-of-sale systems, and order management on a single platform. It enables omnichannel shopping where customers can transact seamlessly across web, mobile, and in-store channels, with real-time inventory visibility and AI-driven operational automation. | A comprehensive commerce suite designed for enterprise retailers and B2B sellers to manage storefronts, marketplaces, and customer interactions across multiple channels. It combines AI-driven personalization, conversational commerce, real-time inventory management, and marketplace capabilities to streamline operations and drive revenue. |
| features.capabilities | `{"deployment_model":"native_all_in_one_suite","bopis_buy_online_pickup_in_store":true,"store_associate_mobile_clienteling_app":true,"ship_from_store_sfs_fulfillment_routing":true,"single_view_of_customer_unified_loyalty_crm":true,"real_time_multi_location_inventory_visibility":true}` | `{"deployment_model":"headless_middleware_api","bopis_buy_online_pickup_in_store":true,"store_associate_mobile_clienteling_app":true,"ship_from_store_sfs_fulfillment_routing":true,"headless_composable_architecture_support":true,"mobile_wallet_and_contactless_rfid_checkout":false,"real_time_multi_location_inventory_visibility":true}` |
| integrations.count | 4 | 2 |
| integrations.list | `[{"name":"MuleSoft"},{"name":"Salesforce Data 360"},{"name":"Salesforce integrations (built-in)"},{"name":"Slack","native":true,"category":"communication","direction":"bidirectional"},{"name":"AgentExchange","native":true},{"name":"Stripe","native":false,"category":"payments","direction":"outbound"},{"name":"Tableau","native":true,"category":"analytics","direction":"inbound"},{"name":"Agentforce","native":true,"category":"ai","direction":"bidirectional"}]` | `[{"name":"WhatsApp"},{"name":"Mercado Livre"},{"name":"Shopee"},{"name":"Apple Pay"},{"name":"Google Shopping"},{"name":"Magalu"},{"name":"ERP","native":false,"direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":["US","EU","AU","JP","SE","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["BR","ES","PT","RO"],"availabilityScope":"global","availableCountries":["BR","RO","ES","PT"],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter Suite","summary":"$25 USD/user/month","features":["Lead and opportunity management","Built-in sales automation","Dynamic email marketing","Commerce capabilities","Slack collaboration"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"All-in-one CRM for small businesses with sales, service, marketing, commerce, and Slack included","contactSales":false}],"addOns":[{"name":"Slack Business+","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}]},{"name":"Premier Support"}],"summary":"From $25 USD/user/month for Starter Suite including commerce. Free 30-day trial. Monthly or annual billing.","currency":"USD","freeTier":false,"sourceUrl":"https://www.salesforce.com/sales/pricing/","retrievedAt":"2026-10-05T12:33:41.652Z","freeTrialDays":30,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"quote","summary":"Custom pricing based on company size and requirements; requires consultation with sales team","freeTier":false,"sourceUrl":"https://www.vtex.com/en-us/pricing","retrievedAt":"2026-09-07T17:35:24.899Z"}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | quote |
| pricing.price_level | mid | unknown |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | - |
| pricing.transparent | no | no |
| reliability.sla_pct | 99.99 | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.trust_center | https://www.salesforce.com/platform/security-center/ | https://www.vtex.com/en-us/trust/data-subject-request |

## Capabilities (Omnichannel Commerce)

| Capability | Salesforce Commerce Cloud | VTEX |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Native all in one suite | Headless middleware API |
| Bopis buy online pickup in store | ✓ | ✓ |
| Boris buy online return in store | - | - |
| Endless aisle in store digital ordering | - | - |
| Store associate mobile clienteling app | ✓ | ✓ |
| Ship from store sfs fulfillment routing | ✓ | ✓ |
| Single view of customer unified loyalty CRM | ✓ | - |
| Headless composable architecture support | - | ✓ |
| Real time multi location inventory visibility | ✓ | ✓ |
| Mobile wallet and contactless rfid checkout | - | ✗ |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: vioscaleAI. Generated 2026-10-16T19:17:13.139Z. "-" = undocumented, not absent.*