# Returnista vs Sorted Returns

**Leader by vioscaleAI score:** Returnista

| Attribute | Returnista | Sorted Returns |
|---|---|---|
| **vioscaleAI score** | 51.3 (50% (medium)) | 45.8 (47% (low)) |
| content.faq | `[{"answer":"A cloud-based returns management system that automates refunds and exchanges, offers store credit options, provides return insights, integrates with e-commerce platforms and logistics carriers, and supports custom return policies and warranty handling. It is indexed under Returns Management.","source":"https://www.returnista.nl/en/pricing","question":"What is Returnista?","confidence":0.6},{"answer":"Returnista is a paid product; published pricing starts at €149 per month. It is sold across 5 plans (Essential Pack, Essential Pack, Professional Pack and Professional Pack). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.returnista.nl/en/pricing","question":"How much does Returnista cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Returnista. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.returnista.nl/en/pricing","question":"What platforms does Returnista support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Returnista, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.returnista.nl/en/pricing","question":"Can Returnista be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Returnista, including Shopify, ACA, DPD, PostNord, DHL and Bpost. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.returnista.nl/en/pricing","question":"What does Returnista integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Returnista. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Returnista not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.returnista.nl/privacy","question":"What security certifications does Returnista have?","confidence":0.7},{"answer":"Returnista is available in the Netherlands and the EU. Its primary markets are the Netherlands and the EU. The vendor is headquartered in the Netherlands.","source":"https://www.returnista.nl/en/pricing","question":"Where is Returnista available?","confidence":0.75}]` | `[{"answer":"A cloud-based shipping and post-purchase delivery platform that automates carrier selection to reduce costs and provides branded real-time tracking updates to customers. Integrates with multiple carriers through a single connection point and offers rules-based allocation, dashboard reporting, and customer communication tools. It is indexed under Returns Management.","source":"https://sorted.com/pricing","question":"What is Sorted Returns?","confidence":0.6},{"answer":"Sorted Returns does not publish its prices. Pricing is quoted on request, across 1 plan (Contact sales), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://sorted.com/pricing","question":"How much does Sorted Returns cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Sorted Returns. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://sorted.com/pricing","question":"What platforms does Sorted Returns support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Sorted Returns, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://sorted.com/pricing","question":"Can Sorted Returns be self-hosted?","confidence":0.6},{"answer":"We have confirmed 3 integrations for Sorted Returns, including Microsoft Azure, Amazon Web Services and Extensive carrier network (specific partners not enumerated in text). This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://sorted.com/pricing","question":"What does Sorted Returns integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001 and GDPR for Sorted Returns. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Sorted Returns not holding them. Always confirm compliance directly before you rely on it.","source":"https://sorted.com/legal/security-statement","question":"What security certifications does Sorted Returns have?","confidence":0.7},{"answer":"Sorted Returns is available worldwide. Its primary markets are the United Kingdom and the United States. The vendor is headquartered in the United Kingdom.","source":"https://sorted.com/pricing","question":"Where is Sorted Returns available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A returns management platform that automates the return process by integrating with warehouse management systems, shipping carriers, fulfillment centers, and ecommerce platforms to synchronize return data and enable real-time customer tracking. | A cloud-based shipping and post-purchase delivery platform that automates carrier selection to reduce costs and provides branded real-time tracking updates to customers. Integrates with multiple carriers through a single connection point and offers rules-based allocation, dashboard reporting, and customer communication tools. |
| features.capabilities | `{"pricing_model":"flat_monthly_saas","deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"3pl_wms_advance_shipping_notice_asn_sync":true,"automated_carrier_shipping_label_generation":true,"dynamic_policy_rules_final_sale_time_windows":true,"instant_exchange_and_bonus_store_credit_upsell":true,"sustainability_keep_the_item_logic_for_low_value":true}` | `{"iso_27001":true,"pricing_model":"per_return_volume_tier","deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"automated_carrier_shipping_label_generation":true,"sustainability_keep_the_item_logic_for_low_value":true}` |
| integrations.count | 18 | 3 |
| integrations.list | `[{"name":"Shopify"},{"name":"ACA"},{"name":"DPD"},{"name":"PostNord"},{"name":"DHL"},{"name":"Bpost"},{"name":"Active Ants","category":"fulfillment","direction":"bidirectional"},{"name":"BRT","category":"shipping","direction":"bidirectional"},{"name":"Channeldock","category":"ecommerce","direction":"bidirectional"},{"name":"Engaige","category":"customer_support","direction":"bidirectional"},{"name":"Gorgias","category":"customer_support","direction":"bidirectional"},{"name":"Guzco","category":"fraud","direction":"bidirectional"},{"name":"Itsperfect","category":"fulfillment","direction":"bidirectional"},{"name":"Mondial Relay","category":"shipping","direction":"bidirectional"},{"name":"Montapacking","category":"fulfillment","direction":"bidirectional"},{"name":"Nieuwhoff","category":"fulfillment","direction":"bidirectional"},{"name":"Picqer","category":"warehouse","direction":"bidirectional"},{"name":"QLS","category":"shipping","direction":"bidirectional"},{"name":"Shipmondo PostNL","category":"shipping","direction":"bidirectional"}]` | `[{"name":"Microsoft Azure"},{"name":"Amazon Web Services"},{"name":"Extensive carrier network (specific partners not enumerated in text)"}]` |
| market.availability | `{"hqCountry":"NL","primaryMarkets":["NL","EU"],"availabilityScope":"regional","availableCountries":["NL","EU"],"notAvailableCountries":[]}` | `{"hqCountry":"GB","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Essential Pack","summary":"€179/month","features":["Integration with eCom platform","Offer exchanges and store credit","Return data insights"],"commitment":"monthly","components":[{"kind":"fixed","amount":179,"period":"month","currency":"EUR"}],"description":"Basic return automation with platform integrations, customer exchanges, and return data insights","contactSales":false},{"free":false,"name":"Essential Pack","summary":"€149/month when billed annually (€1,788/year)","features":["Integration with eCom platform","Offer exchanges and store credit","Return data insights"],"commitment":"annual","components":[{"kind":"fixed","amount":149,"period":"month","currency":"EUR"}],"description":"Basic return automation with platform integrations, customer exchanges, and return data insights","contactSales":false},{"free":false,"name":"Professional Pack","summary":"€279/month","features":["Everything in Essential Pack","Use own logistics carrier contracts","Dedicated customer success support"],"commitment":"monthly","components":[{"kind":"fixed","amount":279,"period":"month","currency":"EUR"}],"description":"Advanced returns handling with custom carrier logistics and dedicated support","contactSales":false},{"free":false,"name":"Professional Pack","summary":"€233/month when billed annually (€2,796/year)","features":["Everything in Essential Pack","Use own logistics carrier contracts","Dedicated customer success support"],"commitment":"annual","components":[{"kind":"fixed","amount":233,"period":"month","currency":"EUR"}],"description":"Advanced returns handling with custom carrier logistics and dedicated support","contactSales":false},{"free":false,"name":"Enterprise","features":["Everything in Professional Pack","Connect custom eCom platforms","BI tool data integration"],"description":"Fully customized setup for complex integrations and tailored workflows","contactSales":true}],"addOns":[{"name":"Warranty flow","components":[{"kind":"fixed","amount":39,"period":"month","currency":"EUR"}]}],"summary":"From €149/month (annual billing) to €279/month (monthly billing). 2-month discount when billed annually.","currency":"EUR","freeTier":false,"sourceUrl":"https://www.returnista.nl/en/pricing","retrievedAt":"2026-08-24T21:13:11.975Z","startingPrice":{"amount":149,"period":"month","currency":"EUR"},"billingPeriods":["month","year"]}` | `{"type":"usage","plans":[{"free":false,"name":"Contact sales","summary":"Pay per usage based on system activity (ATUs)","description":"Usage-based pricing via Action Transaction Unit (ATU) model measuring API calls, webhooks, tracking notifications, and orchestration tasks","contactSales":true}],"summary":"Usage-based pricing on Action Transaction Units; contact for specific rates","freeTier":false,"sourceUrl":"https://sorted.com/pricing","retrievedAt":"2026-08-24T21:05:54.696Z"}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | quote |
| pricing.price_level | high | unknown |
| pricing.starting_price | `{"amount":149,"currency":"EUR"}` | - |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.8 |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |

## Capabilities (Returns Management)

| Capability | Returnista | Sorted Returns |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud saas plugin | Cloud saas plugin |
| Branded self serve rma portal | ✓ | ✓ |
| Dynamic policy rules final sale time windows | ✓ | - |
| Instant exchange and bonus store credit upsell | ✓ | - |
| Qr code printerless drop off network sync | - | - |
| Automated carrier shipping label generation | ✓ | ✓ |
| Fraud prevention wardrobing blocklists | - | - |
| Sustainability keep the item logic for low value | ✓ | ✓ |
| 3pl wms advance shipping notice asn sync | ✓ | - |
| Liquidation and refurbishment channel routing | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | ✓ |
| Pricing model | Flat monthly saas | Per return volume tier |

*Source: vioscaleAI. Generated 2026-10-16T19:00:21.730Z. "-" = undocumented, not absent.*