# ReturnGO vs Sorted Returns

| Attribute | ReturnGO | Sorted Returns |
|---|---|---|
| **vioscaleAI score** | 47.1 (77% (high)) | 45.8 (47% (low)) |
| content.faq | - | `[{"answer":"A cloud-based shipping and post-purchase delivery platform that automates carrier selection to reduce costs and provides branded real-time tracking updates to customers. Integrates with multiple carriers through a single connection point and offers rules-based allocation, dashboard reporting, and customer communication tools. It is indexed under Returns Management.","source":"https://sorted.com/pricing","question":"What is Sorted Returns?","confidence":0.6},{"answer":"Sorted Returns does not publish its prices. Pricing is quoted on request, across 1 plan (Contact sales), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://sorted.com/pricing","question":"How much does Sorted Returns cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Sorted Returns. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://sorted.com/pricing","question":"What platforms does Sorted Returns support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Sorted Returns, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://sorted.com/pricing","question":"Can Sorted Returns be self-hosted?","confidence":0.6},{"answer":"We have confirmed 3 integrations for Sorted Returns, including Microsoft Azure, Amazon Web Services and Extensive carrier network (specific partners not enumerated in text). This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://sorted.com/pricing","question":"What does Sorted Returns integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001 and GDPR for Sorted Returns. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Sorted Returns not holding them. Always confirm compliance directly before you rely on it.","source":"https://sorted.com/legal/security-statement","question":"What security certifications does Sorted Returns have?","confidence":0.7},{"answer":"Sorted Returns is available worldwide. Its primary markets are the United Kingdom and the United States. The vendor is headquartered in the United Kingdom.","source":"https://sorted.com/pricing","question":"Where is Sorted Returns available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | ReturnGO helps businesses automate returns and exchange processes through a self-service portal, with features for shipping label generation, refund alternatives, and integration with existing eCommerce systems. The platform emphasizes sustainability and cost reduction while offering branded customization options. | A cloud-based shipping and post-purchase delivery platform that automates carrier selection to reduce costs and provides branded real-time tracking updates to customers. Integrates with multiple carriers through a single connection point and offers rules-based allocation, dashboard reporting, and customer communication tools. |
| features.capabilities | `{"pricing_model":"flat_monthly_saas","deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"qr_code_printerless_drop_off_network_sync":true,"automated_carrier_shipping_label_generation":true,"dynamic_policy_rules_final_sale_time_windows":true,"instant_exchange_and_bonus_store_credit_upsell":true}` | `{"iso_27001":true,"pricing_model":"per_return_volume_tier","deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"automated_carrier_shipping_label_generation":true,"sustainability_keep_the_item_logic_for_low_value":true}` |
| integrations.count | 5 | 3 |
| integrations.list | `[{"name":"Yotpo","native":true,"category":"email|sms","direction":"bidirectional"},{"name":"Shopify","native":true,"category":"ecommerce","direction":"bidirectional"},{"name":"Easyship","native":true,"category":"shipping","direction":"bidirectional"},{"name":"Sendcloud","native":true,"category":"shipping","direction":"bidirectional"},{"name":"Rebound","native":true,"category":"shipping","direction":"bidirectional"}]` | `[{"name":"Microsoft Azure"},{"name":"Amazon Web Services"},{"name":"Extensive carrier network (specific partners not enumerated in text)"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"GB","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Premium","summary":"$147/month","features":["Embedded self-service return portal","Branding & customization","Variant and product exchange","Refunds, gift cards, and store credit","Request approval automations","Return shipping labels","Shipping integrations","Unlimited return policies & workflows","Automated return requests","Multiple items per RMA"],"commitment":"monthly","components":[{"kind":"fixed","amount":147,"period":"month","currency":"USD"}],"description":"Self-service returns and exchanges with basic automation and integrations","contactSales":false},{"free":false,"name":"Pro","summary":"$297/month","features":["All Premium features","Advanced automation","Item validation","Packing slips","Unlimited languages","ERP integrations","Mark as done automation","API and webhooks","Advanced analytics","Return shipping tracking"],"commitment":"monthly","components":[{"kind":"fixed","amount":297,"period":"month","currency":"USD"}],"description":"Advanced automation, integrations, and analytics for growing businesses","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["All Pro features","Order tracking portal & notifications","Advanced automations","ERP & notification integrations","Multi-store plans","Omni-channel","Dedicated account manager"],"description":"Full operational integration with multi-store support and dedicated account management for large-scale operations","contactSales":true,"includedLimits":{"annual_returns":"up to 5,000"}}],"addOns":[{"name":"Product Exchange"},{"name":"White-Label Return Portal"},{"name":"Video Upload"},{"name":"Item Validation"}],"summary":"From $147/month. 14-day free trial (Shopify only).","currency":"USD","freeTier":false,"sourceUrl":"https://returngo.ai/pricing/","retrievedAt":"2026-10-06T22:04:29.163Z","freeTrialDays":14,"startingPrice":{"amount":147,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":false,"name":"Contact sales","summary":"Pay per usage based on system activity (ATUs)","description":"Usage-based pricing via Action Transaction Unit (ATU) model measuring API calls, webhooks, tracking notifications, and orchestration tasks","contactSales":true}],"summary":"Usage-based pricing on Action Transaction Units; contact for specific rates","freeTier":false,"sourceUrl":"https://sorted.com/pricing","retrievedAt":"2026-08-24T21:05:54.696Z"}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | quote |
| pricing.price_level | high | unknown |
| pricing.starting_price | `{"amount":147,"currency":"USD"}` | - |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.8 |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | yes | - |

## Capabilities (Returns Management)

| Capability | ReturnGO | Sorted Returns |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud saas plugin | Cloud saas plugin |
| Branded self serve rma portal | ✓ | ✓ |
| Dynamic policy rules final sale time windows | ✓ | - |
| Instant exchange and bonus store credit upsell | ✓ | - |
| Qr code printerless drop off network sync | ✓ | - |
| Automated carrier shipping label generation | ✓ | ✓ |
| Fraud prevention wardrobing blocklists | - | - |
| Sustainability keep the item logic for low value | - | ✓ |
| 3pl wms advance shipping notice asn sync | - | - |
| Liquidation and refurbishment channel routing | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | ✓ |
| Pricing model | Flat monthly saas | Per return volume tier |

*Source: vioscaleAI. Generated 2026-10-16T19:15:45.082Z. "-" = undocumented, not absent.*