# Reputation vs Synup

| Attribute | Reputation | Synup |
|---|---|---|
| **vioscaleAI score** | 49.4 (54% (medium)) | 60.9 (33% (low)) |
| content.faq | `[{"answer":"A platform that consolidates customer reviews, business listings, and feedback from multiple channels to help businesses improve local visibility, respond to customer feedback, and manage their reputation at scale. It is indexed under Reputation Management.","source":"https://reputation.com","question":"What is Reputation?","confidence":0.6},{"answer":"Reputation is a paid product; published pricing starts at $80 per location per month. It is sold across 4 plans (Rep Core, Rep Core + Pulse, Rep Core + Surveys and Enterprise). There is no free tier. Pricing changes often, so verify at source before relying on it.","source":"https://reputation.com/pricing","question":"How much does Reputation cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Reputation. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://reputation.com","question":"What platforms does Reputation support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Reputation, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://reputation.com/pricing","question":"Can Reputation be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for Reputation, including Yelp, TripAdvisor, Vitals, Apartment Ratings, CRM systems, EHR systems, Apple Business Connect and Google Maps. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://reputation.com","question":"What does Reputation integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Reputation. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Reputation not holding them. Always confirm compliance directly before you rely on it.","source":"https://reputation.com/legal-information/security-posture","question":"What security certifications does Reputation have?","confidence":0.7},{"answer":"Reputation is available worldwide. Its primary market is the United States.","source":"https://reputation.com","question":"Where is Reputation available?","confidence":0.5}]` | `[{"answer":"A software platform with an AI agent that helps businesses manage local listings, monitor and respond to reviews, publish social content, track local search rankings, and monitor visibility in AI search engines across 100+ publishers and directories in 50+ countries. It is indexed under Reputation Management.","source":"https://www.synup.com/es/products/presence/pricing","question":"What is Synup?","confidence":0.6},{"answer":"Synup is a paid product; published pricing starts at $35 per location per month. It is sold across 2 plans (Synup OS Base and Listings Pro). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.synup.com/es/products/presence/pricing","question":"How much does Synup cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Synup. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.synup.com/es/products/presence/pricing","question":"What platforms does Synup support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Synup, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.synup.com/es/products/presence/pricing","question":"Can Synup be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for Synup, including Google Business Profile, Apple Maps, Bing, Facebook, Google Maps, Waze, DuckDuckGo and Instagram, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.synup.com/es/products/presence/pricing","question":"What does Synup integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Synup. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Synup not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.synup.com/fr/privacy-policy","question":"What security certifications does Synup have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A software platform that collects reviews, survey responses, and business listing information from multiple channels, analyzes customer sentiment and trends through AI, and routes insights to teams for faster issue response and operational improvement. | A software platform with an AI agent that helps businesses manage local listings, monitor and respond to reviews, publish social content, track local search rankings, and monitor visibility in AI search engines across 100+ publishers and directories in 50+ countries. |
| features.capabilities | `{"pricing_model":"per_geographic_location","google_business_profile_api_sync":true,"centralized_review_response_inbox":true,"competitor_local_ranking_analysis":true,"local_directory_listing_address_sync_api":true}` | `{"pricing_model":"per_geographic_location","google_business_profile_api_sync":true,"centralized_review_response_inbox":true,"yelp_apple_maps_facebook_local_sync":true,"local_directory_listing_address_sync_api":true}` |
| integrations.count | 6 | 100 |
| integrations.list | `[{"name":"Yelp"},{"name":"TripAdvisor"},{"name":"Vitals"},{"name":"Apartment Ratings"},{"name":"CRM systems"},{"name":"EHR systems"},{"name":"Apple Business Connect","native":true,"category":"maps","direction":"bidirectional"},{"name":"Google Maps","native":true,"category":"maps","direction":"bidirectional"}]` | `[{"name":"Google Business Profile","native":true,"category":"local_search","direction":"bidirectional"},{"name":"Apple Maps","native":true,"category":"local_search","direction":"bidirectional"},{"name":"Bing","native":true,"category":"search","direction":"bidirectional"},{"name":"Facebook","native":true,"category":"social","direction":"bidirectional"},{"name":"Google Maps","native":true,"category":"local_search","direction":"bidirectional"},{"name":"Waze","native":true,"category":"navigation","direction":"bidirectional"},{"name":"DuckDuckGo","native":true,"category":"search","direction":"bidirectional"},{"name":"Instagram","native":true,"category":"social","direction":"bidirectional"},{"name":"Google Posts","native":true,"category":"social","direction":"bidirectional"},{"name":"MapQuest","native":true,"category":"local_search","direction":"bidirectional"},{"name":"ChatGPT","category":"ai_search","direction":"outbound"},{"name":"Perplexity","category":"ai_search","direction":"outbound"},{"name":"Google AI Overviews","category":"ai_search","direction":"outbound"},{"name":"Apple Business Connect","native":true,"category":"local_listing","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Rep Core","summary":"$80/location/month","features":["Reviews Management (collection, requesting, AI responding)","Business Listings & SEO"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":80,"period":"month","currency":"USD"}],"description":"Foundation for managing online reputation and local growth","contactSales":false},{"free":false,"name":"Rep Core + Pulse","summary":"$115/location/month (most popular)","features":["Reputation Insights (Rep Score & Journey Insights)","AI Reputation Manager","Pulse Analytics","Basic Customer Surveys (1 template with star rating & text)"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":115,"period":"month","currency":"USD"}],"description":"Adds proactive listening and advanced analytics to understand customer sentiment","contactSales":false},{"free":false,"name":"Rep Core + Surveys","summary":"$150/location/month","features":["All Core and Pulse features","Deep Experience Insights"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":150,"period":"month","currency":"USD"}],"description":"Full suite for capturing private feedback at scale","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing for 125+ locations","features":["Dedicated Infrastructure","Customer Success Manager","Custom configuration"],"minSeats":125,"description":"Custom plans for large organizations","contactSales":true}],"addOns":[{"name":"Competitive Insights"},{"name":"Actions & Ticketing"},{"name":"Social Suite"},{"name":"Industry-specific feedback integration"},{"name":"Enterprise Connectivity / Premium Integrations"},{"name":"Managed Services"},{"name":"Expert & Professional Services"}],"summary":"From $80/location/month; most popular plan at $115/location/month","currency":"USD","freeTier":false,"sourceUrl":"https://reputation.com/pricing","retrievedAt":"2026-08-19T21:07:44.709Z","startingPrice":{"unit":"location","amount":80,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Synup OS Base","summary":"$79/month billed annually (20% savings), $99/month billed monthly","features":["Listing management across 75+ directories","Bulk connection and editing of listings","Automatic listing indexation","Share of voice tracking and competitive analysis","Duplicate listing suppression","Monthly search ranking tracking for 10 keywords","Review management with AI responses","Social media management","Activities and project management","Sales pipeline management","AI-powered client data summaries"],"components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"Core platform for managing client listings and local presence across directories","contactSales":false},{"free":false,"name":"Listings Pro","summary":"$35 per location per month","features":["Listing across 75+ directories","Bulk listing connection and editing","Automatic listing indexation","Share of voice visibility and competitor comparison","Duplicate suppression","Monthly ranking tracking for 10 keywords"],"components":[{"kind":"per_unit","unit":"location","amount":35,"period":"month","currency":"USD"}],"description":"Add-on module for managing business listings across discovery channels (requires Synup OS plan)","contactSales":false}],"summary":"From $79/month for base platform (annual billing); Listings Pro add-on $35/location/month","currency":"USD","freeTier":false,"sourceUrl":"https://www.synup.com/es/products/presence/pricing","retrievedAt":"2026-08-20T14:04:15.404Z","startingPrice":{"amount":79,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | unknown |
| pricing.starting_price | `{"amount":80,"currency":"USD"}` | `{"amount":79,"currency":"USD"}` |
| pricing.transparent | no | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |
| security.trust_center | - | https://www.synup.com/fr/privacy-policy |

## Capabilities (Reputation Management)

| Capability | Reputation | Synup |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Local directory listing address sync API | ✓ | ✓ |
| Centralized review response inbox | ✓ | ✓ |
| Automated SMS review solicitation | - | - |
| AI suggested review replies | - | - |
| Review gating feedback routing | - | - |
| Competitor local ranking analysis | ✓ | - |
| Google business profile API sync | ✓ | ✓ |
| Yelp apple maps facebook local sync | - | ✓ |
| Industry specific CRM point of sale sync | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | Per geographic location | Per geographic location |

*Source: vioscaleAI. Generated 2026-10-20T03:18:34.109Z. "-" = undocumented, not absent.*