# Recombee vs Salesforce Personalization

**Leader by vioscaleAI score:** Salesforce Personalization

| Attribute | Recombee | Salesforce Personalization |
|---|---|---|
| **vioscaleAI score** | 47.5 (42% (low)) | 55.2 (55% (medium)) |
| content.faq | `[{"answer":"A cloud-based platform for adding personalized recommendations and search capabilities to applications. It uses machine learning to deliver real-time, relevant content suggestions based on user behavior and can process billions of requests daily. It is indexed under Personalization Engines.","source":"https://www.recombee.com/pricing","question":"What is Recombee?","confidence":0.6},{"answer":"Recombee offers a free tier, so you can start without paying. Paid plans start at $0.20. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.recombee.com/pricing","question":"Is Recombee free?","confidence":0.6},{"answer":"Recombee supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.recombee.com/pricing","question":"What platforms does Recombee support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Recombee, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.recombee.com/pricing","question":"Can Recombee be self-hosted?","confidence":0.6},{"answer":"We have confirmed 5 integrations for Recombee, including DAZN, Apify, Segundamano, Google AdSense and Segment. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.recombee.com/pricing","question":"What does Recombee integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Recombee. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Recombee not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.recombee.com/blog/the-building-blocks-of-privacy-friendly-personalization","question":"What security certifications does Recombee have?","confidence":0.7},{"answer":"Recombee is available worldwide. The vendor is headquartered in the Czechia.","source":"https://www.recombee.com/pricing","question":"Where is Recombee available?","confidence":0.75}]` | `[{"answer":"Salesforce Service Cloud is a customer relationship management solution that enables businesses to manage support cases, unify interactions across phone, web, email, and digital channels, and resolve customer issues with AI assistance. The platform includes data privacy and security tools for protecting sensitive information and maintaining regulatory compliance. It is indexed under Personalization Engines.","source":"https://www.salesforce.com/service/pricing/","question":"What is Salesforce Personalization?","confidence":0.6},{"answer":"Salesforce Personalization is a paid product; published pricing starts at $25 per month. It is sold across 5 plans (Starter Suite, Pro Suite, Service Cloud - Enterprise and Service Cloud - Unlimited). There is no free tier. Pricing changes often, so verify at source before relying on it.","source":"https://www.salesforce.com/service/pricing/","question":"How much does Salesforce Personalization cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Salesforce Personalization. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.salesforce.com/service/pricing/","question":"What platforms does Salesforce Personalization support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Salesforce Personalization, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.salesforce.com/service/pricing/","question":"Can Salesforce Personalization be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for Salesforce Personalization, including Data 360, Marketing Cloud, Salesforce Customer 360, Slack, Gmail, Outlook, WhatsApp and SMS, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.salesforce.com/service/pricing/","question":"What does Salesforce Personalization integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for Salesforce Personalization. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Salesforce Personalization not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.salesforce.com/platform/data-privacy-compliance/","question":"What security certifications does Salesforce Personalization have?","confidence":0.7},{"answer":"Salesforce Personalization is available worldwide. Its primary market is the United States.","source":"https://www.salesforce.com/service/pricing/","question":"Where is Salesforce Personalization available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A machine learning-based platform that delivers personalized product and content recommendations in real-time, adapting instantly to user interactions while allowing businesses to define custom ranking logic and business rules aligned with their strategy. | Uses machine learning to analyze visitor behavior and intent in real time, automatically adapting content and product recommendations for each person across web, mobile, email, and agent touchpoints. Delivers individualized experiences based on actual customer actions rather than serving identical content to audience segments. |
| features.capabilities | `{"ab_variant_split_testing_engine":true,"omnichannel_web_mobile_email_sync":true,"segment_mparticle_cdp_audience_sync":true,"rule_based_audience_segmentation_targeting":true,"machine_learning_product_recommendation_engine":true}` | `{"iso_27001":true,"soc2_type_ii":true,"omnichannel_web_mobile_email_sync":true,"real_time_open_time_email_personalization":true,"machine_learning_product_recommendation_engine":true}` |
| integrations.count | 1 | 7 |
| integrations.list | `[{"name":"DAZN"},{"name":"Apify"},{"name":"Segundamano"},{"name":"Google AdSense"},{"name":"Segment","native":true,"category":"cdp","direction":"outbound"}]` | `[{"name":"Data 360"},{"name":"Marketing Cloud"},{"name":"Salesforce Customer 360"},{"name":"Slack","native":true,"category":"chat","direction":"bidirectional"},{"name":"Gmail","native":true,"category":"email","direction":"inbound"},{"name":"Outlook","native":true,"category":"email","direction":"inbound"},{"name":"WhatsApp","native":true,"category":"messaging","direction":"bidirectional"},{"name":"SMS","native":true,"category":"messaging","direction":"bidirectional"},{"name":"MuleSoft","native":false,"category":"integration"},{"name":"Stripe","native":false,"category":"payments"},{"name":"Salesforce Agentforce","native":true},{"name":"Salesforce Data 360","native":true},{"name":"Salesforce Marketing Cloud","native":true}]` |
| market.availability | `{"hqCountry":"CZ","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"web":true,"android":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever, with usage limits","features":["Limited access","No SLA guarantees"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"databases":"2","active_users_per_month":"20k","interactions_per_month":"100k"}},{"free":false,"name":"Standard","summary":"$99/mo + $0.70 per extra traffic unit overage","features":["User Recommendations Models","Personalized Search Models","Real-Time Analytics","Ready to use filters and boosters","No-Code Widget","Standard L1 Support"],"commitment":"monthly","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"},{"per":{"qty":1,"unit":"extra_traffic_unit"},"kind":"metered","amount":0.7,"currency":"USD"}],"contactSales":false,"includedLimits":{"active_users_per_month":"1M","interactions_per_month":"5M"}},{"free":false,"name":"Pro","summary":"$1,699/mo + $0.25 per extra traffic unit overage","features":["User Recommendations Models","Personalized Search Models","Real-Time Analytics","Ready to use filters and boosters","No-Code Widget","Search Widget","SSO","Semantic Search","Advanced L1 Support","Account Manager","Video Calls"],"commitment":"monthly","components":[{"kind":"fixed","amount":1699,"period":"month","currency":"USD"},{"per":{"qty":1,"unit":"extra_traffic_unit"},"kind":"metered","amount":0.25,"currency":"USD"}],"contactSales":false,"includedLimits":{"active_users_per_month":"4M","interactions_per_month":"20M"}},{"free":false,"name":"Premium","summary":"$4,499/mo + $0.20 per extra traffic unit overage","features":["User Recommendations Models","Personalized Search Models","Real-Time Analytics","Ready to use filters and boosters","No-Code Widget","Search Widget","SSO","Semantic Search","Semantic Segmentations add-on","Premium L1 Support","Account Manager","Video Calls","Slack Channel","Advanced Integration Support","Data Science Support"],"commitment":"monthly","components":[{"kind":"fixed","amount":4499,"period":"month","currency":"USD"},{"per":{"qty":1,"unit":"extra_traffic_unit"},"kind":"metered","amount":0.2,"currency":"USD"}],"contactSales":false,"includedLimits":{"interactions_per_month":"Custom"}},{"free":false,"name":"Platinum","summary":"Custom pricing for enterprise needs","features":["R&D-driven innovations","Advanced custom use cases and complex scenarios","High-volume scaling","Optimized performance during traffic spikes","Comprehensive support and expert guidance","Collaborative filtering","Popularity-based models","Image processing models"],"description":"Fully customized platform for enterprise-scale deployments with dedicated support and advanced features","contactSales":true,"includedLimits":{"requests_per_second":"30k+","interactions_per_month":"Billions"}}],"addOns":[{"name":"Semantic Segmentations"}],"summary":"From $99/mo. Free plan available. 30-day free trial.","currency":"USD","freeTier":true,"sourceUrl":"https://www.recombee.com/pricing","retrievedAt":"2026-08-20T12:53:37.318Z","freeTrialDays":30,"startingPrice":{"amount":99,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter Suite","summary":"$25/user/month. Transaction fees apply.","features":["Lead and Account Management","Dynamic Email Marketing and Analytics","Built-in Sales Flows and Lead Routing","Connected Slack Conversations"],"commitment":"monthly","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"Lead, account, contact, and opportunity management with dynamic email marketing and basic sales flows","contactSales":false},{"free":false,"name":"Pro Suite","summary":"Contact sales. Annual contract required. Transaction fees apply.","features":["Everything in Starter","Enhanced Real-Time Chat","Greater Customization and Automation","Sales Quoting and Forecasting"],"commitment":"annual","description":"Enhanced marketing, sales, service, and commerce tools with real-time chat and greater customization","contactSales":false},{"free":false,"name":"Service Cloud - Enterprise","summary":"Contact sales. Billed annually.","features":["Case Management","Slack Business+ with Slackbot","Web and Email Case Capture","Case Escalation Rules and Queues","Customizable Reports and Dashboards"],"commitment":"annual","description":"Full service management with case handling, Slack integration, and advanced customization","contactSales":true},{"free":false,"name":"Service Cloud - Unlimited","summary":"Contact sales. Billed annually.","features":["Premier Success Plan","Full Sandbox and Backup & Recover","Data protection and detection features"],"commitment":"annual","description":"AI-powered service with advanced channels, data protection, and customer insights","contactSales":true},{"free":false,"name":"Agentforce 1 Service","summary":"Contact sales. Billed annually.","features":["Full AI Suite","Contact Center","Workforce Engagement Management","Quality Management","IT Service Management","Knowledge Management"],"commitment":"annual","description":"Complete AI-powered service platform with contact center, workforce management, and unmetered agent access","contactSales":true}],"addOns":[{"name":"Incident Management","components":[{"kind":"fixed","amount":75,"period":"month","currency":"USD"}]},{"name":"Additional Web Services features","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}]}],"summary":"From $25/user/month. 30-day free trial. Annual contracts for most editions. Transaction fees apply.","currency":"USD","freeTier":false,"sourceUrl":"https://www.salesforce.com/service/pricing/","retrievedAt":"2026-09-05T21:15:32.792Z","freeTrialDays":30,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | high | mid |
| pricing.starting_price | `{"amount":99,"currency":"USD"}` | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | yes | no |
| reliability.sla_pct | 99.5 | - |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |
| security.trust_center | - | https://www.salesforce.com/platform/security-center/ |

## Capabilities (Personalization Engines)

| Capability | Recombee | Salesforce Personalization |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Rule based audience segmentation targeting | ✓ | - |
| Machine learning product recommendation engine | ✓ | ✓ |
| Weather and geolocation based triggers | - | - |
| Omnichannel web mobile email sync | ✓ | ✓ |
| Real time open time email personalization | - | ✓ |
| Ab variant split testing engine | ✓ | - |
| Segment mparticle cdp audience sync | ✓ | - |
| Salesforce commerce magento sync | - | - |
| Klaviyo iterable email sync | - | - |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | ✓ |

*Source: vioscaleAI. Generated 2026-10-17T01:31:03.258Z. "-" = undocumented, not absent.*