# Quinyx vs Zendesk

**Leader by vioscaleAI score:** Zendesk

| Attribute | Quinyx | Zendesk |
|---|---|---|
| **vioscaleAI score** | 39.7 (74% (medium)) | 68.2 (69% (medium)) |
| content.faq | `[{"answer":"A cloud-based workforce management system that integrates scheduling, forecasting, time tracking, and team communication to help organizations streamline labor management, ensure compliance, and improve employee engagement. It is indexed under Workforce Management.","source":"https://www.quinyx.com/nl/pricing","question":"What is Quinyx?","confidence":0.6},{"answer":"Quinyx does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.quinyx.com/nl/pricing","question":"How much does Quinyx cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Quinyx. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.quinyx.com/nl/pricing","question":"What platforms does Quinyx support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Quinyx, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.quinyx.com/nl/pricing","question":"Can Quinyx be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Quinyx. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Quinyx not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.quinyx.com/de/loesungen/compliance","question":"What security certifications does Quinyx have?","confidence":0.7},{"answer":"Quinyx is available in the United States, the United Kingdom, Australia, Sweden, Finland, Germany, Norway and Denmark. Its primary markets are the United States, the United Kingdom and Sweden. The vendor is headquartered in Sweden.","source":"https://www.quinyx.com/pricing","question":"Where is Quinyx available?","confidence":0.75}]` | `[{"answer":"A cloud platform that deploys AI agents to handle customer and employee service requests. Agents improve with each interaction, manage high volumes autonomously, and operate across voice and digital channels without requiring technical configuration. It is indexed under Customer Support.","source":"https://www.zendesk.com","question":"What is Zendesk?","confidence":0.6},{"answer":"Zendesk offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.zendesk.com","question":"Is Zendesk free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Zendesk. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.zendesk.com","question":"What platforms does Zendesk support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Zendesk, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.zendesk.com","question":"Can Zendesk be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and HIPAA for Zendesk. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Zendesk not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.zendesk.com/security","question":"What security certifications does Zendesk have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based workforce management system that integrates scheduling, forecasting, time tracking, and team communication to help organizations streamline labor management, ensure compliance, and improve employee engagement. | A cloud platform that deploys AI agents to handle customer and employee service requests. Agents improve with each interaction, manage high volumes autonomously, and operate across voice and digital channels without requiring technical configuration. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"quote","deployment_model":"cloud_managed_saas","skills_based_routing_scheduling":true,"union_fatigue_law_compliance_engine":true,"employee_self_service_shift_swapping":true}` | `{"hosting":"cloud","ai_agent":true,"free_tier":true,"live_chat":true,"ticketing":true,"omnichannel":true,"knowledge_base":true,"voice_telephony":true,"deployment_model":"cloud_managed_saas","automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 1 | 1,800 |
| integrations.list | `[{"name":"ADP"}]` | - |
| market.availability | `{"primaryMarkets":["US","GB","SE","DE"],"availabilityScope":"global","availableCountries":["US","GB","AU","SE","FI","DE","NO","DK","NL"],"notAvailableCountries":[]}` | - |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"quote","summary":"Custom pricing — contact sales to discuss options for your environment","freeTier":false,"sourceUrl":"https://www.quinyx.com/pricing","retrievedAt":"2026-09-23T14:34:18.736Z"}` | `{"freeTier":true,"sourceUrl":"https://www.zendesk.com","retrievedAt":"2026-08-13T16:47:54.531Z"}` |
| pricing.free_tier | no | yes |
| pricing.model | quote | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | no |
| reliability.sla_pct | 99.98 | - |
| reliability.status_page | - | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"}]` | - |
| security.disclosure_policy | - | yes |
| security.fedramp | - | yes |
| security.gdpr | yes | - |
| security.hipaa | - | yes |
| security.iso27001 | yes | yes |
| security.pci | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.quinyx.com/de/loesungen/compliance | - |

## Capabilities (Workforce Management)

| Capability | Quinyx | Zendesk |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud managed saas | Cloud managed saas |
| Skills based routing scheduling | ✓ | - |
| Call center volume forecasting | - | - |
| Intraday schedule adherence monitoring | - | - |
| Union fatigue law compliance engine | ✓ | - |
| Native biometric timeclock hardware | - | - |
| Employee self service shift swapping | ✓ | - |
| Genesys five9 ccaas integration | - | - |
| Workday sap HRIS integration | - | - |
| Mobile app geofenced clock in | - | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✓ | - |
| Pricing model | Quote | - |

*Source: vioscaleAI. Generated 2026-10-16T19:55:55.853Z. "-" = undocumented, not absent.*