# Praxedo vs Salesforce Field Service

**Leader by vioscaleAI score:** Salesforce Field Service

| Attribute | Praxedo | Salesforce Field Service |
|---|---|---|
| **vioscaleAI score** | 47.3 (44% (low)) | 52.3 (57% (medium)) |
| content.faq | `[{"answer":"A cloud-based platform that helps organizations coordinate and dispatch field technicians in real time, optimizing schedules and routes while providing mobile-first tools for technicians to access work offline. It is indexed under Field Service Management Software.","source":"https://www.praxedo.com","question":"What is Praxedo?","confidence":0.6},{"answer":"Praxedo does not publish its prices. Pricing is quoted on request, across 5 plans (Basic, Advanced, Optimized and Automated), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.praxedo.com","question":"How much does Praxedo cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Praxedo. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.praxedo.com","question":"What platforms does Praxedo support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Praxedo, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.praxedo.com","question":"Can Praxedo be self-hosted?","confidence":0.6},{"answer":"We have confirmed 3 integrations for Praxedo, including Salesforce, QuickBooks and MSBC. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.praxedo.com","question":"What does Praxedo integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001 and GDPR for Praxedo. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Praxedo not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.praxedo.com/security","question":"What security certifications does Praxedo have?","confidence":0.7},{"answer":"Praxedo is available in the United States and Canada. Its primary markets are the United States and Canada.","source":"https://www.praxedo.com","question":"Where is Praxedo available?","confidence":0.75}]` | `[{"answer":"A cloud-based CRM platform for sales teams that combines lead, account, and opportunity tracking with AI-assisted automation, customization, and integrated productivity tools. It is indexed under Field Workforce Scheduling.","source":"https://www.salesforce.com/sales/pricing/","question":"What is Salesforce Field Service?","confidence":0.6},{"answer":"Salesforce Field Service is a paid product; published pricing starts at $25 per month. It is sold across 4 plans (Starter Suite, Pro Suite, Core and Advanced). There is no free tier. Pricing changes often, so verify at source before relying on it.","source":"https://www.salesforce.com/sales/pricing/","question":"How much does Salesforce Field Service cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Salesforce Field Service. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.salesforce.com/sales/pricing/","question":"What platforms does Salesforce Field Service support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Salesforce Field Service, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.salesforce.com/sales/pricing/","question":"Can Salesforce Field Service be self-hosted?","confidence":0.6},{"answer":"We have confirmed 5 integrations for Salesforce Field Service, including MuleSoft, Slack, Tableau, Data 360 and AgentExchange. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.salesforce.com/sales/pricing/","question":"What does Salesforce Field Service integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for Salesforce Field Service. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Salesforce Field Service not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.salesforce.com/artificial-intelligence/trusted-ai/","question":"What security certifications does Salesforce Field Service have?","confidence":0.7},{"answer":"Salesforce Field Service is available worldwide. Its primary market is the United States.","source":"https://www.salesforce.com/sales/pricing/","question":"Where is Salesforce Field Service available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based platform that helps organizations coordinate and dispatch field technicians in real time, optimizing schedules and routes while providing mobile-first tools for technicians to access work offline. | Salesforce is a cloud platform that unifies sales, service, marketing, and commerce functions. It enables organizations to manage customer data, automate business processes, and leverage AI-driven insights to improve decision-making and customer interactions across the enterprise. |
| features.capabilities | `{"trade_focus":"general","work_orders":true,"gps_tracking":true,"pricing_model":"quote","dispatch_board":true,"mobile_offline":true,"target_segment":"smb","self_scheduling":true,"deployment_archive":"standalone_enterprise_cloud","algorithmic_dynamic_route_optimization":true}` | `{"quoting":true,"work_orders":true,"dispatch_board":true,"deployment_archive":"standalone_enterprise_cloud","invoicing_payments":true,"accounting_integration":true}` |
| integrations.count | 3 | 6 |
| integrations.list | `[{"name":"Salesforce"},{"name":"QuickBooks"},{"name":"MSBC"}]` | `[{"name":"MuleSoft"},{"name":"Slack"},{"name":"Tableau"},{"name":"Data 360"},{"name":"AgentExchange","native":true},{"name":"Okta","native":false,"direction":"inbound"},{"name":"CrowdStrike","native":false,"direction":"inbound"},{"name":"DigitSec","native":false,"direction":"inbound"}]` |
| market.availability | `{"primaryMarkets":["US","CA"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Basic","summary":"$39/user/month","features":["Centralized resource and client data repository","Work order data centralization and qualification","Manual scheduling via drag & drop on maps and calendars","Mobile app with offline mode and real-time syncing","Technician geo-location via mobile devices","PDF reports and billing line items"],"minSeats":5,"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":39,"period":"month","currency":"USD"}],"description":"For small businesses","contactSales":false},{"free":false,"name":"Advanced","summary":"$69/user/month","features":["Ability to group work orders by routes and projects","Criteria-based appointment booking module","Pre-set configuration and route planning","Automated alerts on work orders at risk of delay"],"minSeats":5,"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":69,"period":"month","currency":"USD"}],"description":"For SMBs","contactSales":false},{"free":false,"name":"Optimized","summary":"$99/user/month","features":["Project Management Module","Assisted, algorithm-based scheduling (SmartScheduler)","Self-scheduling of work orders","Real-time customer notifications via email/SMS","Simplified data search and export using configurable filters"],"minSeats":5,"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":99,"period":"month","currency":"USD"}],"description":"For SMBs","contactSales":false},{"free":false,"name":"Automated","summary":"$149/user/month","features":["Real-time automated scheduling powered by AI (Automatic SmartScheduler)","Vehicle stock tracking","Automated quality control with AI-verified photos for work orders","Real-time operational dashboard","Integration with mobile payment terminals","Time sheet control and validation","KPI monitoring with customizable dashboards"],"minSeats":5,"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":149,"period":"month","currency":"USD"}],"description":"For mid-sized businesses","contactSales":false},{"free":false,"name":"Large Enterprises","summary":"Customized pricing","description":"Customized plans","contactSales":true}],"addOns":[{"name":"Appointment Portal"},{"name":"Video-Assistance (ViiBE)"}],"summary":"From $39/user/month (minimum 5 users). Customized plans available for large enterprises.","currency":"USD","freeTier":false,"sourceUrl":"https://www.praxedo.com","retrievedAt":"2026-08-03T11:56:48.339Z","startingPrice":{"amount":39,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter Suite","summary":"$25 USD per user per month","features":["Lead, Account, Contact, and Opportunity Management","Automated Lead Routing","AI-powered Email and Event Synchronization","Email Marketing with Analytics","Integrated Slack Communication"],"commitment":"monthly","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"Comprehensive CRM solution combining sales, service, marketing, and commerce tools for small businesses, bundled with Slack collaboration at no additional cost","contactSales":false}],"summary":"Starting at $25 USD per user per month; includes 30-day free trial","currency":"USD","freeTier":false,"sourceUrl":"https://www.salesforce.com/sales/pricing/","retrievedAt":"2026-10-07T15:30:02.276Z","freeTrialDays":30,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | mid |
| pricing.starting_price | - | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | - |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | - |
| security.trust_center | - | https://www.salesforce.com/platform/security-center/ |

## Capabilities (Field Service Management Software)

| Capability | Praxedo | Salesforce Field Service |
|---|:--:|:--:|
| **Core** |  |  |
| Trade focus | General / multi-trade | - |
| **Platform** |  |  |
| Mobile app with offline mode | ✓ | - |
| Dispatch / scheduling board | ✓ | ✓ |
| Work-order management | ✓ | ✓ |
| **Quote-to-cash** |  |  |
| Quoting / estimates | - | ✓ |
| Invoicing + in-field payments | - | ✓ |
| **Operations** |  |  |
| GPS / fleet tracking | ✓ | - |
| Inventory / parts management | - | - |
| **Engagement** |  |  |
| Customer self-scheduling (online booking) | ✓ | - |
| **Integrations** |  |  |
| Accounting integration (QuickBooks / Xero) | - | ✓ |
| **Compliance** |  |  |
| PCI DSS compliant (payments) | - | - |
| SOC 2 Type II | - | - |
| **Pricing** |  |  |
| Pricing model | Quote / contact sales | - |
| **Market** |  |  |
| Target segment | SMB / growing contractor | - |

*Source: vioscaleAI. Generated 2026-10-16T21:26:00.049Z. "-" = undocumented, not absent.*