# PolyAI vs Vapi

**Leader by vioscaleAI score:** Vapi

| Attribute | PolyAI | Vapi |
|---|---|---|
| **vioscaleAI score** | 62.3 (62% (medium)) | 72.7 (74% (medium)) |
| content.faq | `[{"answer":"A cloud-based platform that enables organizations to build, deploy, and manage conversational voice AI agents for customer interactions. Provides both visual no-code builder and developer SDK options, with built-in compliance, security, and integration capabilities. It is indexed under Voice AI Agents.","source":"https://poly.ai/pricing","question":"What is PolyAI?","confidence":0.6},{"answer":"PolyAI does not publish its prices. Pricing is quoted on request, across 1 plan (Usage-based), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://poly.ai/pricing","question":"How much does PolyAI cost?","confidence":0.6},{"answer":"PolyAI supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://poly.ai/pricing","question":"What platforms does PolyAI support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for PolyAI, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://poly.ai/pricing","question":"Can PolyAI be self-hosted?","confidence":0.6},{"answer":"We have confirmed 5 integrations for PolyAI, including ModMed, Epic, OpenTable, Stripe and GitHub. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://poly.ai/pricing","question":"What does PolyAI integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for PolyAI. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as PolyAI not holding them. Always confirm compliance directly before you rely on it.","source":"https://poly.ai/blog/glba-compliance-ai","question":"What security certifications does PolyAI have?","confidence":0.7}]` | `[{"answer":"A developer-focused platform for building, deploying, and managing AI-powered voice agents that handle customer interactions including support, callbacks, and notifications. Supports both API-first and UI-based workflows with enterprise-grade reliability and compliance. It is indexed under Voice AI Agents.","source":"https://vapi.ai","question":"What is Vapi?","confidence":0.6},{"answer":"Vapi is a paid product; published pricing starts at $0.01. It is sold across 2 plans (Build and Scale). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://vapi.ai/pricing","question":"How much does Vapi cost?","confidence":0.6},{"answer":"Vapi supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://vapi.ai","question":"What platforms does Vapi support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Vapi, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://vapi.ai","question":"Can Vapi be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Vapi, including Twilio, Google Business Messages / RCS, OpenAI, Anthropic, Groq, Eleven Labs, Google Cloud and Azure, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://vapi.ai","question":"What does Vapi integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and HIPAA for Vapi. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Vapi not holding them. Always confirm compliance directly before you rely on it.","source":"https://vapi.ai/custom-agents/healthcare-compliance-doc-agent","question":"What security certifications does Vapi have?","confidence":0.7},{"answer":"Vapi is available worldwide. Its primary market is the United States.","source":"https://vapi.ai/pricing","question":"Where is Vapi available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An enterprise platform for designing, building, and running AI voice agents that handle customer conversations across multiple channels including voice, SMS, and chat, with pre-built integrations and low-latency dialog models. | Managed platform enabling developers to build, deploy, and monitor voice agents without managing infrastructure. Provides conversation design tools, real-time integration with external data and APIs, and production monitoring. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"hipaa_compliance_for_medical_appointment_setting":true,"sub_second_latency_and_interruption_barget_in_handling":true}` | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"developer_api_endpoint","dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"voicemail_detection_and_answering_machine_drops":true,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 130 | 8 |
| integrations.list | `[{"name":"ModMed"},{"name":"Epic","native":true,"category":"healthcare","direction":"bidirectional"},{"name":"OpenTable","native":true,"category":"booking","direction":"bidirectional"},{"name":"Stripe","native":true,"category":"payments","direction":"outbound"},{"name":"GitHub","native":true,"category":"development","direction":"inbound"},{"name":"Amazon Web Services","native":true},{"name":"Five9","native":true,"category":"telephony","direction":"bidirectional"},{"name":"NICE","native":true,"category":"telephony","direction":"bidirectional"},{"name":"Salesforce","native":true,"category":"crm","direction":"bidirectional"},{"name":"Twilio","native":true,"category":"telephony","direction":"bidirectional"},{"name":"Verizon Business","native":true,"category":"telephony","direction":"bidirectional"},{"name":"Zendesk","native":true,"category":"crm","direction":"bidirectional"},{"name":"GoTo","native":true,"category":"telephony","direction":"bidirectional"}]` | `[{"name":"Twilio"},{"name":"Google Business Messages / RCS"},{"name":"OpenAI"},{"name":"Anthropic"},{"name":"Groq"},{"name":"Eleven Labs"},{"name":"Google Cloud"},{"name":"Azure"},{"name":"Custom LLM providers"},{"name":"Custom TTS providers"},{"name":"Custom STT providers"},{"name":"Webhook integrations"},{"name":"REST API"},{"name":"MCP (Model Context Protocol)"},{"name":"Google Business Messages","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Vonage","native":true,"category":"telephony","direction":"outbound"},{"name":"Telnyx","native":true,"category":"telephony","direction":"outbound"},{"name":"ElevenLabs","native":true,"category":"voice","direction":"outbound"},{"name":"Deepgram","native":true,"category":"transcription","direction":"outbound"},{"name":"Slack","native":true,"category":"chat","direction":"outbound"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"cli":true,"ios":true,"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"Usage-based","features":["24/7 support with web ticket portal and emergency phone line","99.9% SLA uptime guarantee","24/7 data infrastructure with load balancing","Regular audits and third-party penetration testing","Latest system features and upgrades","SOC 2, ISO 27001, HIPAA, GDPR, PCI DSS compliance standard"],"description":"Per-minute pricing model for voice agent usage","contactSales":true}],"summary":"Usage-based pricing per minute of voice agent usage","currency":"USD","freeTier":false,"sourceUrl":"https://poly.ai/pricing","retrievedAt":"2026-09-10T09:07:01.831Z"}` | `{"type":"hybrid","plans":[{"free":true,"name":"Free","summary":"Free with per-minute usage charges","features":["$5 free credits","2 organizations","1 included Vapi phone number","4 concurrent calls","14 days data retention","Full model catalog","Full platform access","Discord peer support","Email support without SLA"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.008,"currency":"USD","description":"Twilio inbound calls"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.014,"currency":"USD","description":"Twilio outbound calls"}],"description":"Usage-based pricing with free credits","contactSales":false,"includedLimits":{"free_credits":"$5","organizations":"2","data_retention":"14 days","concurrent_calls":"4","vapi_phone_numbers":"1"}},{"free":false,"name":"Core","summary":"$29/month","features":["5 Vapi phone numbers","10 concurrent calls","30 days data retention","ZDR included","Email support","2 business day response SLA"],"commitment":"monthly","components":[{"kind":"fixed","amount":29,"period":"month","currency":"USD"}],"description":"For builders and early teams","contactSales":false,"includedLimits":{"data_retention":"30 days","concurrent_calls":"10","vapi_phone_numbers":"5"}},{"free":false,"name":"Pro","summary":"$999/month minimum","features":["10 organizations","10 Vapi phone numbers","30 concurrent calls","180 days data retention","RBAC and ZDR","Email and Slack support","1 business day response SLA","99% uptime SLA"],"commitment":"monthly","components":[{"kind":"fixed","amount":999,"period":"month","currency":"USD"}],"description":"For scaling teams in production","contactSales":false,"includedLimits":{"organizations":"10","data_retention":"180 days","concurrent_calls":"30","vapi_phone_numbers":"10"}},{"free":false,"name":"Premier","summary":"Custom pricing","features":["Custom phone numbers, concurrency, and data retention","Priority support with named team","Agent Strategist and FDE advisor","1 hour P0 response SLA","99.9% uptime SLA","Custom RBAC, ZDR, and SSO","Dedicated SIP support"],"description":"For sophisticated organizations scaling at enterprise scale","contactSales":true}],"addOns":[{"name":"HIPAA Compliance","components":[{"kind":"one_time","amount":2000,"currency":"USD"}]},{"name":"Additional Concurrent Calls","components":[{"kind":"per_unit","unit":"line","amount":10,"period":"month","currency":"USD"}]},{"name":"Additional Organizations","components":[{"kind":"per_unit","unit":"organization","amount":20,"period":"month","currency":"USD"}]}],"summary":"Free tier ($5 credits) plus per-minute call costs. Paid tiers from $29/month (Core) to custom (Premier).","currency":"USD","freeTier":true,"sourceUrl":"https://vapi.ai/pricing","retrievedAt":"2026-10-12T21:44:19.953Z","startingPrice":{"amount":29,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | mid |
| pricing.starting_price | - | `{"amount":29,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.9 | 99.9 |
| reliability.status_page | - | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"PCI DSS","status":"active"}]` | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"HIPAA","status":"active"},{"name":"PCI DSS","status":"active"}]` |
| security.gdpr | yes | - |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://poly.ai/security | https://vapi.ai/blog/category/security |

## Capabilities (Voice AI Agents)

| Capability | PolyAI | Vapi |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | No code saas platform | Developer API endpoint |
| Sub second latency and interruption barget in handling | ✓ | ✓ |
| Dynamic mid call API function execution | ✓ | ✓ |
| Live human handoff and call transfer logic | ✓ | ✓ |
| Emotion prosody and custom voice cloning | ✓ | ✓ |
| Inbound reception and ivr routing replacement | ✓ | ✓ |
| Outbound dialing and campaign management | - | - |
| Post call transcription and CRM sync | ✓ | - |
| Voicemail detection and answering machine drops | - | ✓ |
| Twilio vonage bring your own carrier byoc support | - | ✓ |
| SOC2 type ii | ✓ | ✓ |
| HIPAA compliance for medical appointment setting | ✓ | ✓ |
| Pricing model | Per minute usage based | Per minute usage based |

*Source: vioscaleAI. Generated 2026-10-16T19:14:24.967Z. "-" = undocumented, not absent.*