# PolyAI vs Synthflow AI

**Leader by vioscaleAI score:** Synthflow AI

| Attribute | PolyAI | Synthflow AI |
|---|---|---|
| **vioscaleAI score** | 62.3 (62% (medium)) | 67.3 (74% (medium)) |
| content.faq | `[{"answer":"A cloud-based platform that enables organizations to build, deploy, and manage conversational voice AI agents for customer interactions. Provides both visual no-code builder and developer SDK options, with built-in compliance, security, and integration capabilities. It is indexed under Voice AI Agents.","source":"https://poly.ai/pricing","question":"What is PolyAI?","confidence":0.6},{"answer":"PolyAI does not publish its prices. Pricing is quoted on request, across 1 plan (Usage-based), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://poly.ai/pricing","question":"How much does PolyAI cost?","confidence":0.6},{"answer":"PolyAI supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://poly.ai/pricing","question":"What platforms does PolyAI support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for PolyAI, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://poly.ai/pricing","question":"Can PolyAI be self-hosted?","confidence":0.6},{"answer":"We have confirmed 5 integrations for PolyAI, including ModMed, Epic, OpenTable, Stripe and GitHub. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://poly.ai/pricing","question":"What does PolyAI integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for PolyAI. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as PolyAI not holding them. Always confirm compliance directly before you rely on it.","source":"https://poly.ai/blog/glba-compliance-ai","question":"What security certifications does PolyAI have?","confidence":0.7}]` | `[{"answer":"A no-code SaaS platform that deploys AI voice agents to automate inbound and outbound phone calls. Offers industry-specific templates for real estate, healthcare, recruitment, automotive, and solar sectors, with customizable voice personas and appointment booking capabilities. It is indexed under Voice AI Agents.","source":"https://synthflow.ai/blog/air-ai-pricing","question":"What is Synthflow AI?","confidence":0.6},{"answer":"Synthflow AI is a paid product; published pricing starts at $29 per month. It is sold across 4 plans (Starter, Pro, Growth and Agency). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://synthflow.ai/blog/air-ai-pricing","question":"How much does Synthflow AI cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Synthflow AI. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://synthflow.ai/blog/air-ai-pricing","question":"What platforms does Synthflow AI support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Synthflow AI, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://synthflow.ai/blog/air-ai-pricing","question":"Can Synthflow AI be self-hosted?","confidence":0.6},{"answer":"We have confirmed 50 integrations for Synthflow AI, including Zapier, Make, GoHighLevel, 8x8, HubSpot, RingCentral, Salesforce and Freshworks, plus 42 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://synthflow.ai/blog/air-ai-pricing","question":"What does Synthflow AI integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Synthflow AI. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Synthflow AI not holding them. Always confirm compliance directly before you rely on it.","source":"https://synthflow.ai/blog/enterprise-voice-ai-compliance-checklist","question":"What security certifications does Synthflow AI have?","confidence":0.7},{"answer":"Synthflow AI is available worldwide. Its primary markets are the United States, the United Kingdom and the EU.","source":"https://synthflow.ai/blog/air-ai-pricing","question":"Where is Synthflow AI available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An enterprise platform for designing, building, and running AI voice agents that handle customer conversations across multiple channels including voice, SMS, and chat, with pre-built integrations and low-latency dialog models. | A no-code platform for building and deploying AI voice agents that handle customer calls, scheduling, and support at enterprise scale. Includes compliance certifications and integrations with existing business systems. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"hipaa_compliance_for_medical_appointment_setting":true,"sub_second_latency_and_interruption_barget_in_handling":true}` | `{"iso_27001":false,"soc2_type_ii":true,"pricing_model":"flat_monthly","deployment_model":"no_code_saas_platform","specialized_industry_verticals":"agnostic","hipaa_compliance_for_medical_booking":true,"post_call_transcription_and_crm_sync":true,"emotion_prosody_and_custom_voice_cloning":true,"outbound_dialing_and_campaign_management":true,"live_human_handoff_and_call_transfer_logic":true,"multi_lingual_auto_detection_and_answering":true,"sms_text_message_follow_up_on_voice_intent":true,"live_human_receptionist_transfer_and_routing":true,"inbound_reception_and_ivr_routing_replacement":true,"after_hours_missed_call_and_overflow_answering":true,"voicemail_detection_and_answering_machine_drops":true,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"native_appointment_calendar_booking_and_modification":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 130 | 200 |
| integrations.list | `[{"name":"ModMed"},{"name":"Epic","native":true,"category":"healthcare","direction":"bidirectional"},{"name":"OpenTable","native":true,"category":"booking","direction":"bidirectional"},{"name":"Stripe","native":true,"category":"payments","direction":"outbound"},{"name":"GitHub","native":true,"category":"development","direction":"inbound"},{"name":"Amazon Web Services","native":true},{"name":"Five9","native":true,"category":"telephony","direction":"bidirectional"},{"name":"NICE","native":true,"category":"telephony","direction":"bidirectional"},{"name":"Salesforce","native":true,"category":"crm","direction":"bidirectional"},{"name":"Twilio","native":true,"category":"telephony","direction":"bidirectional"},{"name":"Verizon Business","native":true,"category":"telephony","direction":"bidirectional"},{"name":"Zendesk","native":true,"category":"crm","direction":"bidirectional"},{"name":"GoTo","native":true,"category":"telephony","direction":"bidirectional"}]` | `[{"name":"Zapier"},{"name":"Make"},{"name":"GoHighLevel"},{"name":"8x8"},{"name":"HubSpot"},{"name":"RingCentral"},{"name":"Salesforce"},{"name":"Freshworks"},{"name":"Cal.com"},{"name":"Google Calendar"},{"name":"Microsoft Calendar"},{"name":"Five9"},{"name":"Genesys"},{"name":"OpenPhone"},{"name":"Dialpad"},{"name":"3CX"},{"name":"JustCall"},{"name":"Cloudtalk"},{"name":"Cisco"},{"name":"Avaya"},{"name":"Intermedia"},{"name":"Zoho"},{"name":"ActiveCampaign"},{"name":"Monday.com"},{"name":"Pipedrive"},{"name":"Jobber"},{"name":"Follow Up Boss"},{"name":"Housecall Pro"},{"name":"Dentrix"},{"name":"Velocify"},{"name":"Practice Better"},{"name":"Bravity"},{"name":"ServiceTitan"},{"name":"Bitrix24"},{"name":"AthenaOne"},{"name":"Clay"},{"name":"Apollo.io"},{"name":"Gong"},{"name":"Outreach"},{"name":"Twilio"},{"name":"Telnyx"},{"name":"Vonage"},{"name":"Asterisk"},{"name":"GoTo"},{"name":"Plivo"},{"name":"Ooma"},{"name":"Bubble"},{"name":"N8N"},{"name":"Claude AI"},{"name":"OpenAI"},{"name":"Google Sheets","native":true,"category":"productivity","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","GB","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"Usage-based","features":["24/7 support with web ticket portal and emergency phone line","99.9% SLA uptime guarantee","24/7 data infrastructure with load balancing","Regular audits and third-party penetration testing","Latest system features and upgrades","SOC 2, ISO 27001, HIPAA, GDPR, PCI DSS compliance standard"],"description":"Per-minute pricing model for voice agent usage","contactSales":true}],"summary":"Usage-based pricing per minute of voice agent usage","currency":"USD","freeTier":false,"sourceUrl":"https://poly.ai/pricing","retrievedAt":"2026-09-10T09:07:01.831Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$29/mo","commitment":"monthly","components":[{"kind":"fixed","amount":29,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Pro","summary":"$450/mo","commitment":"monthly","components":[{"kind":"fixed","amount":450,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Growth","summary":"$900/mo","commitment":"monthly","components":[{"kind":"fixed","amount":900,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Agency","summary":"$1400/mo","commitment":"monthly","components":[{"kind":"fixed","amount":1400,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Custom","summary":"Custom pricing available","description":"For usage above 6,000 minutes per month","contactSales":true,"includedLimits":{"minutes":"6000+/month"}}],"summary":"From $29/mo. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://synthflow.ai/blog/air-ai-pricing","retrievedAt":"2026-10-12T21:49:49.233Z","freeTrialDays":14,"startingPrice":{"amount":29,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | mid |
| pricing.starting_price | - | `{"amount":29,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.9 | 99.99 |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"PCI DSS","status":"active"}]` | `[{"name":"SOC 2","status":"active"},{"name":"HIPAA","status":"active"},{"name":"PCI DSS","status":"active"},{"name":"GDPR","status":"active"}]` |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://poly.ai/security | https://synthflow.ai/blog/enterprise-voice-ai-compliance-checklist |

## Capabilities (Voice AI Agents)

| Capability | PolyAI | Synthflow AI |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | No code saas platform | No code saas platform |
| Sub second latency and interruption barget in handling | ✓ | ✓ |
| Dynamic mid call API function execution | ✓ | - |
| Live human handoff and call transfer logic | ✓ | ✓ |
| Emotion prosody and custom voice cloning | ✓ | ✓ |
| Inbound reception and ivr routing replacement | ✓ | ✓ |
| Outbound dialing and campaign management | - | ✓ |
| Post call transcription and CRM sync | ✓ | ✓ |
| Voicemail detection and answering machine drops | - | ✓ |
| Twilio vonage bring your own carrier byoc support | - | ✓ |
| SOC2 type ii | ✓ | ✓ |
| HIPAA compliance for medical appointment setting | ✓ | ✓ |
| Pricing model | Per minute usage based | Flat monthly |

*Source: vioscaleAI. Generated 2026-10-17T05:46:47.461Z. "-" = undocumented, not absent.*