# Plivo vs Telnyx

**Leader by vioscaleAI score:** Plivo

| Attribute | Plivo | Telnyx |
|---|---|---|
| **vioscaleAI score** | 78.6 (72% (medium)) | 61.8 (72% (medium)) |
| content.faq | `[{"answer":"A cloud telephony and contact center platform that enables businesses to deploy AI agents and handle customer interactions across voice calls, SMS, WhatsApp, email, and chat through programmable APIs and a unified agent interface. It is indexed under Communication APIs.","source":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","question":"What is Plivo?","confidence":0.6},{"answer":"Plivo offers a free tier, so you can start without paying. Paid plans start at $228 per year. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","question":"Is Plivo free?","confidence":0.6},{"answer":"Plivo supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","question":"What platforms does Plivo support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Plivo, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","question":"Can Plivo be self-hosted?","confidence":0.6},{"answer":"We have confirmed 18 integrations for Plivo, including LiveKit, Pipecat, OpenAI, Google Gemini, Deepgram, Cartesia, ElevenLabs and Vapi, plus 10 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","question":"What does Plivo integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Plivo. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Plivo not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.plivo.com/blog/phone-number-compliance-in-console/","question":"What security certifications does Plivo have?","confidence":0.7},{"answer":"Plivo is available worldwide. Its primary market is the United States.","source":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","question":"Where is Plivo available?","confidence":0.75}]` | `[{"answer":"A communications carrier and API platform that provides integrated voice, messaging, video, and AI services with owned infrastructure including edge compute, GPUs, and private networks for building conversational agents. It is indexed under Communication APIs.","source":"https://telnyx.com/pricing/branded-calling","question":"What is Telnyx?","confidence":0.6},{"answer":"Telnyx offers a free tier, so you can start without paying. Paid plans start at $0.02. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://telnyx.com/pricing/branded-calling","question":"Is Telnyx free?","confidence":0.6},{"answer":"Telnyx supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://telnyx.com/pricing/branded-calling","question":"What platforms does Telnyx support?","confidence":0.6},{"answer":"Yes. Telnyx can be deployed cloud / SaaS, hybrid and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://telnyx.com/pricing/branded-calling","question":"Can Telnyx be self-hosted?","confidence":0.6},{"answer":"We have confirmed 36 integrations for Telnyx, including Microsoft Teams, Zoom, Google Meet, Webex, Deepgram, Speechmatics, NVIDIA Parakeet and Telnyx STT, plus 28 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://telnyx.com/pricing/branded-calling","question":"What does Telnyx integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Telnyx. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Telnyx not holding them. Always confirm compliance directly before you rely on it.","source":"https://telnyx.com","question":"What security certifications does Telnyx have?","confidence":0.48},{"answer":"Telnyx is available in Australia and the United States. Its primary market is the United States.","source":"https://telnyx.com/pricing/branded-calling","question":"Where is Telnyx available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud telephony and contact center platform that enables businesses to deploy AI agents and handle customer interactions across voice calls, SMS, WhatsApp, email, and chat through programmable APIs and a unified agent interface. | Telnyx is a licensed telecommunications carrier offering infrastructure and APIs for real-time AI agents, voice communications, messaging, email, and identity verification. All capabilities run on Telnyx's proprietary private network and edge computing infrastructure with transparent, usage-based pricing. |
| features.capabilities | `{"rcs":true,"sms":true,"chat":true,"email":true,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","usage_pricing_transparent":true}` | `{"rcs":true,"sms":true,"email":true,"video":true,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` |
| integrations.count | 12 | 30 |
| integrations.list | `[{"name":"LiveKit"},{"name":"Pipecat"},{"name":"OpenAI"},{"name":"Google Gemini"},{"name":"Deepgram"},{"name":"Cartesia"},{"name":"ElevenLabs"},{"name":"Vapi"},{"name":"OpenAI Realtime"},{"name":"Zapier","native":true,"category":"automation"},{"name":"Slack","category":"chat"},{"name":"Gmail","category":"email"},{"name":"Google Sheets"},{"name":"Tray","native":true,"category":"automation"},{"name":"EngageBay","category":"crm"},{"name":"Auth0"},{"name":"Salesforce","native":true,"category":"crm"},{"name":"HubSpot","native":true,"category":"crm"},{"name":"Zendesk","native":true,"category":"crm"}]` | `[{"name":"Microsoft Teams"},{"name":"Zoom"},{"name":"Google Meet"},{"name":"Webex"},{"name":"Deepgram"},{"name":"Speechmatics"},{"name":"NVIDIA Parakeet"},{"name":"Telnyx STT"},{"name":"Telnyx Ultra TTS"},{"name":"Qwen3TTS"},{"name":"Inworld"},{"name":"Rime"},{"name":"Resemble"},{"name":"Murf"},{"name":"Fish Audio"},{"name":"Azure Neural HD"},{"name":"Anthropic"},{"name":"OpenAI"},{"name":"Kimi"},{"name":"GLM-5.2"},{"name":"GPT-5.6 Luna"},{"name":"GPT-5.6 Sol"},{"name":"Salesforce","native":true,"category":"crm","direction":"bidirectional"},{"name":"Zoom Phone","native":true,"category":"communication","direction":"bidirectional"},{"name":"3CX","native":true,"direction":"bidirectional"},{"name":"FreePBX","native":true,"direction":"bidirectional"},{"name":"Asterisk","native":true,"direction":"bidirectional"},{"name":"Twilio","native":true,"category":"communications","direction":"bidirectional"},{"name":"Plivo","native":true,"category":"communications","direction":"bidirectional"},{"name":"Vonage","native":true,"category":"communications","direction":"bidirectional"},{"name":"Talkdesk","native":true,"category":"contact_center","direction":"bidirectional"},{"name":"UJET","native":true,"category":"contact_center","direction":"bidirectional"},{"name":"Genesys","native":true,"category":"contact_center","direction":"bidirectional"},{"name":"Dialogflow","native":true,"direction":"bidirectional"},{"name":"Vercel AI SDK","native":true,"direction":"bidirectional"},{"name":"LangChain","native":true,"direction":"bidirectional"},{"name":"Pipecat","native":true,"direction":"bidirectional"},{"name":"Calendly","native":true,"category":"scheduling","direction":"bidirectional"},{"name":"LiveKit","native":true,"category":"video_realtime","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","GB","AU","CA","IN"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":false,"name":"Plivo CX Starter","summary":"$228/year","commitment":"annual","components":[{"kind":"fixed","amount":228,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"Plivo CX Standard","summary":"$348/user/year","minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":348,"period":"year","currency":"USD"}],"description":"2000 monthly agent minutes, 100 bot sessions per agent, 2000 chat sessions per agent","contactSales":false,"includedLimits":{"bot_sessions":"100/agent","agent_minutes":"2000/month","chat_sessions":"2000/agent"}},{"free":false,"name":"Plivo CX Professional","summary":"$828/user/year","minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":828,"period":"year","currency":"USD"}],"description":"3000 monthly agent minutes, 500 bot sessions per agent, 3000 chat sessions per agent","contactSales":false,"includedLimits":{"bot_sessions":"500/agent","agent_minutes":"3000/month","chat_sessions":"3000/agent"}},{"free":true,"name":"Voice AI Agents","summary":"From $0.0028/minute","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0028,"currency":"USD"}],"description":"Usage-based pricing for voice AI agents","contactSales":false}],"summary":"From $228/year for contact center or $0.0028/minute for voice AI agents. Free tier with $10 credits.","currency":"USD","freeTier":true,"sourceUrl":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","retrievedAt":"2026-09-04T13:28:33.133Z","startingPrice":{"amount":228,"period":"year","currency":"USD"},"billingPeriods":["year"]}` | `{"type":"usage","plans":[{"free":false,"name":"Pay as you go","summary":"$0 minimum; all services available","features":["All products at published rates"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.05,"currency":"USD","description":"Voice AI Agent"},{"per":{"qty":1,"unit":"character"},"kind":"metered","amount":0.000003,"currency":"USD","description":"Text to Speech"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0015,"currency":"USD","description":"Speech to Text"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.002,"currency":"USD","description":"Voice API"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.004,"currency":"USD","description":"SMS/MMS"}],"description":"Access all products and services at published usage rates with no minimum spend.","contactSales":false},{"free":false,"name":"Committed","summary":"From $500/month with volume discounts","features":["Discounted usage rates","Higher usage limits"],"commitment":"monthly","components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD","description":"Minimum monthly commitment"}],"description":"Volume discount pricing with higher usage limits in exchange for monthly commitment.","contactSales":false},{"free":false,"name":"Enterprise","summary":"From $5,000/month; custom terms and support","features":["Custom rates","Dedicated support"],"components":[{"kind":"fixed","amount":5000,"period":"month","currency":"USD","description":"Minimum monthly commitment (starting)"}],"description":"Custom contracts with volume-based rates, dedicated support, and tailored terms.","contactSales":true}],"summary":"Usage-based from $0; committed plans from $500/month; Enterprise custom pricing.","currency":"USD","freeTier":false,"sourceUrl":"https://telnyx.com/pricing","retrievedAt":"2026-09-18T12:35:09.814Z","startingPrice":{"amount":500,"period":"month","currency":"USD"}}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | high | high |
| pricing.starting_price | `{"amount":228,"currency":"USD"}` | `{"amount":500,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.99 | - |
| reliability.status_page | yes | yes |
| security.certifications | - | `[{"name":"HIPAA","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.pci | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.plivo.com/blog/phone-number-compliance-in-console/ | https://telnyx.com/security |

## Capabilities (Communication APIs)

| Capability | Plivo | Telnyx |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | ✓ | ✓ |
| Voice | ✓ | ✓ |
| WhatsApp | ✓ | ✓ |
| RCS | ✓ | ✓ |
| Transactional email | ✓ | ✓ |
| Video / real-time | - | ✓ |
| In-app chat | ✓ | - |
| Verify / OTP / 2FA | ✓ | ✓ |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | - | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T21:00:14.631Z. "-" = undocumented, not absent.*