# Phreesia vs Updox

**Leader by vioscaleAI score:** Phreesia

| Attribute | Phreesia | Updox |
|---|---|---|
| **vioscaleAI score** | 63.6 (54% (medium)) | 55.4 (31% (low)) |
| content.faq | `[{"answer":"A cloud-based system that automates patient registration, eligibility verification, payment collection, and multi-channel communications for healthcare practices, specialty groups, and health systems. It is indexed under Healthcare Software.","source":"https://www.phreesia.com/pricing/","question":"What is Phreesia?","confidence":0.6},{"answer":"Phreesia does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.phreesia.com/pricing/","question":"How much does Phreesia cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Phreesia. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.phreesia.com/pricing/","question":"What platforms does Phreesia support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Phreesia, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.phreesia.com/pricing/","question":"Can Phreesia be self-hosted?","confidence":0.6},{"answer":"We have confirmed 3 integrations for Phreesia, including Zoom, Allscripts and eClinicalWorks. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.phreesia.com/pricing/","question":"What does Phreesia integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and HIPAA for Phreesia. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Phreesia not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.phreesia.com/news/phreesia-achieves-hitrust-csf-certification-enhanced-security-compliance/","question":"What security certifications does Phreesia have?","confidence":0.7},{"answer":"Phreesia is available in the United States.","source":"https://www.phreesia.com/pricing/","question":"Where is Phreesia available?","confidence":0.75}]` | `[{"answer":"Integrated solution that streamlines healthcare practice operations by providing tools for patient engagement, document management, secure messaging, and billing automation. It is indexed under Patient Engagement.","source":"https://www.updox.com","question":"What is Updox?","confidence":0.6},{"answer":"Updox does not publish its prices. Pricing is quoted on request, across 2 plans (Standard and Enterprise), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.updox.com/pricing/","question":"How much does Updox cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Updox. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.updox.com/pricing/","question":"What platforms does Updox support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Updox, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.updox.com/pricing/","question":"Can Updox be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and HIPAA for Updox. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Updox not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.updox.com/security-statement/","question":"What security certifications does Updox have?","confidence":0.6}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A digital platform for managing patient registration, scheduling, payments, and communications in healthcare practices and health systems. It uses AI-enabled workflows to automate administrative tasks and improve collections. | Updox provides healthcare practices with telehealth capabilities, secure communications (messaging and electronic fax), document management tools, and integrated payment processing to improve patient engagement and operational efficiency while maintaining HIPAA compliance. |
| features.capabilities | `{"hipaa":true,"hitrust":true,"deployment":"cloud","care_setting":"cross","product_type":"practice_mgmt","soc2_type_ii":true,"pricing_model":"quote","revenue_cycle":true,"patient_portal":true,"target_segment":"clinic","deployment_model":"cloud_web_app","telehealth_builtin":true,"hl7_fhir_bi_directional_ehr_sync":true,"secure_two_way_sms_text_messaging":true,"hipaa_baas_business_associate_agreement":true,"automated_sms_email_appointment_reminders":true,"digital_pre_visit_intake_forms_and_consents":true,"targeted_patient_health_campaign_broadcasts":true,"automated_post_visit_satisfaction_surveys_nps":true,"patient_statement_generation_and_portal_payments":true}` | `{"soc2_type_ii":true,"pricing_model":"enterprise_quote","deployment_model":"cloud_web_app","secure_two_way_sms_text_messaging":true,"digital_pre_visit_intake_forms_and_consents":true,"targeted_patient_health_campaign_broadcasts":true}` |
| integrations.count | 2 | 90 |
| integrations.list | `[{"name":"Zoom"},{"name":"Allscripts"},{"name":"Allscripts Practice Management"},{"name":"Allscripts TouchWorks"},{"name":"Allscripts Professional EHR"},{"name":"eClinicalWorks"},{"name":"MEDITECH","native":true,"category":"ehr","direction":"bidirectional"},{"name":"Oracle Health","native":true,"category":"ehr","direction":"bidirectional"}]` | - |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"regional","availableCountries":["US"],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","summary":"Free full access through December 31, 2026. Custom subscription quotes based on organization size and workflows begin January 1, 2027.","freeTier":true,"sourceUrl":"https://www.phreesia.com/pricing/","retrievedAt":"2026-09-08T17:28:41.755Z"}` | `{"type":"usage","plans":[{"free":false,"name":"Standard","features":["Fax","Telehealth","Patient reminders","Text messaging","Broadcast messaging"],"description":"For small to mid-sized practices","contactSales":true,"includedLimits":{"fax_pages":"1,000/month","text_messages":"500/month","broadcast_messages":"500/month","telehealth_sessions":"75/month","appointment_reminders":"500/month"}},{"free":false,"name":"Enterprise","features":["Fax","Telehealth","Patient reminders","Text messaging","Broadcast messaging"],"description":"For large practices, hospitals, and health systems","contactSales":true,"includedLimits":{"fax_pages":"10,000/month","text_messages":"5,000/month","broadcast_messages":"5,000/month","telehealth_sessions":"500/month","appointment_reminders":"2,500/month"}}],"freeTier":false,"sourceUrl":"https://www.updox.com/pricing/","retrievedAt":"2026-08-21T16:47:14.992Z"}` |
| pricing.free_tier | yes | no |
| pricing.model | quote | quote |
| pricing.price_level | low | unknown |
| pricing.transparent | yes | yes |
| security.certifications | `[{"name":"HITRUST CSF Certification","level":"CSF","status":"active","auditor":"Health Information Trust (HITRUST) Alliance"}]` | - |
| security.hipaa | yes | yes |
| security.pci | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.phreesia.com/blog-why-paper-workflows-cost-time-and-compliance/ | - |

## Capabilities (Patient Engagement)

| Capability | Phreesia | Updox |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud web app | Cloud web app |
| Digital pre visit intake forms and consents | ✓ | ✓ |
| Secure two way SMS text messaging | ✓ | ✓ |
| HL7 FHIR BI directional EHR sync | ✓ | - |
| Automated post visit satisfaction surveys nps | ✓ | - |
| Targeted patient health campaign broadcasts | ✓ | ✓ |
| Automated SMS email appointment reminders | ✓ | - |
| Secure PDF medical document sharing | - | - |
| Patient statement generation and portal payments | ✓ | - |
| HIPAA baas business associate agreement | ✓ | - |
| SOC2 type ii | ✓ | ✓ |
| ISO 27001 | - | - |
| Pricing model | quote | Enterprise quote |

*Source: vioscaleAI. Generated 2026-10-17T01:30:53.546Z. "-" = undocumented, not absent.*