# Phonely vs Rosie

**Leader by vioscaleAI score:** Phonely

| Attribute | Phonely | Rosie |
|---|---|---|
| **vioscaleAI score** | 70.9 (51% (medium)) | 40.5 (41% (low)) |
| content.faq | `[{"answer":"An AI voice service that automates business phone calls for customer support, appointment scheduling, lead qualification, and other communication needs, with customizable conversation flows and human escalation capabilities. It is indexed under AI Receptionists.","source":"https://phonely.ai","question":"What is Phonely?","confidence":0.6},{"answer":"Phonely offers a free tier, so you can start without paying. Paid plans start at $33 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.phonely.ai/pricing","question":"Is Phonely free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Phonely. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.phonely.ai/pricing","question":"What platforms does Phonely support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Phonely, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.phonely.ai/pricing","question":"Can Phonely be self-hosted?","confidence":0.6},{"answer":"We have confirmed 9 integrations for Phonely, including Google Calendar, Zapier, Slack, Salesforce, ClickUp, Asana, ClickSend SMS and Able CDP, plus 1 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.phonely.ai/pricing","question":"What does Phonely integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Phonely. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Phonely not holding them. Always confirm compliance directly before you rely on it.","source":"https://phonely.ai","question":"What security certifications does Phonely have?","confidence":0.6},{"answer":"Phonely is available worldwide. Its primary market is the United States. The vendor is headquartered in the United States.","source":"https://www.phonely.ai/pricing","question":"Where is Phonely available?","confidence":0.75}]` | `[{"answer":"An automated phone answering service that handles customer inquiries and order processing around the clock, integrated with Shopify to access real-time store data and customer information. It is indexed under AI Receptionists.","source":"https://heyrosie.com","question":"What is Rosie?","confidence":0.6},{"answer":"Rosie is a paid product; published pricing starts at $49 per month. It is sold across 4 plans (Professional, Scale, Growth and Custom). There is no free tier. Pricing changes often, so verify at source before relying on it.","source":"https://heyrosie.com/blog/virtual-receptionist-pricing","question":"How much does Rosie cost?","confidence":0.6},{"answer":"Rosie supports iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://heyrosie.com","question":"What platforms does Rosie support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Rosie, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://heyrosie.com","question":"Can Rosie be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001 and GDPR for Rosie. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Rosie not holding them. Always confirm compliance directly before you rely on it.","source":"https://heyrosie.com/blog/virtual-receptionist-pricing","question":"What security certifications does Rosie have?","confidence":0.6},{"answer":"Rosie is available worldwide. Its primary market is the United States.","source":"https://heyrosie.com/blog/virtual-receptionist-pricing","question":"Where is Rosie available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An AI voice service that automates business phone calls for customer support, appointment scheduling, lead qualification, and other communication needs, with customizable conversation flows and human escalation capabilities. | An automated phone answering service that handles customer inquiries and order processing around the clock, integrated with Shopify to access real-time store data and customer information. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"flat_monthly_tiered_by_call_volume","deployment_model":"smb_turnkey_saas","specialized_industry_verticals":"agnostic","hipaa_compliance_for_medical_booking":true,"sub_second_latency_and_barge_in_handling":true,"multi_lingual_auto_detection_and_answering":true,"sms_text_message_follow_up_on_voice_intent":true,"rag_knowledge_base_for_custom_business_faqs":true,"live_human_receptionist_transfer_and_routing":true,"after_hours_missed_call_and_overflow_answering":false,"native_appointment_calendar_booking_and_modification":true}` | `{"iso_27001":true,"pricing_model":"flat_monthly_tiered_by_call_volume","deployment_model":"smb_turnkey_saas","specialized_industry_verticals":"home_services","multi_lingual_auto_detection_and_answering":true,"sms_text_message_follow_up_on_voice_intent":true,"rag_knowledge_base_for_custom_business_faqs":true,"live_human_receptionist_transfer_and_routing":true,"after_hours_missed_call_and_overflow_answering":true,"native_appointment_calendar_booking_and_modification":true}` |
| integrations.count | 9 | 3 |
| integrations.list | `[{"name":"Google Calendar"},{"name":"Zapier"},{"name":"Slack"},{"name":"Salesforce"},{"name":"ClickUp"},{"name":"Asana"},{"name":"ClickSend SMS"},{"name":"Able CDP"},{"name":"Autoklose"}]` | `[{"name":"Shopify"},{"name":"Google Business Profile"},{"name":"Google"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"android":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Free","summary":"Free - 100 minutes/month","features":["100 free minutes per month","Free phone number","Multiple languages","Basic notifications","Standard voices"],"description":"Entry-level option to try the platform with no commitment","contactSales":false,"includedLimits":{"minutes":"100/month"}},{"free":false,"name":"Starter","summary":"$33/month (billed annually) or $50/month (billed monthly)","features":["Premium AI voices","Enhanced AI builder","Prebuilt integrations","Call transcripts with AI summaries"],"components":[{"kind":"fixed","amount":33,"period":"month","currency":"USD"},{"kind":"fixed","amount":50,"period":"month","currency":"USD"}],"description":"For small businesses needing foundational AI call answering capabilities","contactSales":false},{"free":false,"name":"Pro","summary":"$100/month (billed annually) or $150/month (billed monthly)","features":["Advanced integrations","Outbound calling","Priority support","Web chat widget","Reduced per-minute rates","A/B testing"],"components":[{"kind":"fixed","amount":100,"period":"month","currency":"USD"},{"kind":"fixed","amount":150,"period":"month","currency":"USD"}],"description":"For small to mid-sized businesses with higher call volume and advanced workflow needs","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing - contact sales","features":["Custom integrations","Dedicated onboarding team","HIPAA-compliant deployment","Custom telephony configuration","Enterprise security options"],"description":"For large organizations needing custom deployment, security, and compliance configurations","contactSales":true}],"summary":"Free tier offers 100 minutes/month. Starter from $33-50/month; Pro from $100-150/month; Enterprise custom pricing.","currency":"USD","freeTier":true,"sourceUrl":"https://www.phonely.ai/pricing","retrievedAt":"2026-08-25T21:40:50.968Z","startingPrice":{"amount":33,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Professional","summary":"$49/month for 250 minutes","features":["Answers every call 24/7","250 minutes per month","Trained on products and policies","Answers product questions and FAQs","Provides order and delivery status","Initiates returns and cancellations","Custom greeting with 10+ voices","Spanish language support","Native iOS and Android apps"],"commitment":"monthly","components":[{"kind":"fixed","amount":49,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"call_minutes":"250/month"}},{"free":false,"name":"Scale","summary":"$149/month for 1,000 minutes","features":["1,000 minutes per month","Text delivery tracking links","Text product links for purchases","Live transfer to team or call center"],"commitment":"monthly","components":[{"kind":"fixed","amount":149,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"call_minutes":"1000/month"}},{"free":false,"name":"Growth","summary":"$299/month for 2,000 minutes","features":["2,000 minutes per month","Text checkout links for new purchases","Waterfall transfer until someone answers","Custom agent training and priority support"],"commitment":"monthly","components":[{"kind":"fixed","amount":299,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"call_minutes":"2000/month"}},{"free":false,"name":"Custom","summary":"Custom pricing available","description":"Tailored pricing and features for specific business needs","contactSales":true}],"addOns":[{"name":"SMS Features"}],"summary":"From $49/month. 7-day free trial with all features.","currency":"USD","freeTier":false,"sourceUrl":"https://heyrosie.com/blog/virtual-receptionist-pricing","retrievedAt":"2026-08-21T11:04:14.433Z","freeTrialDays":7,"startingPrice":{"amount":49,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | unknown |
| pricing.starting_price | `{"amount":33,"currency":"USD"}` | `{"amount":49,"currency":"USD"}` |
| pricing.transparent | yes | no |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | yes |
| security.soc2 | yes | - |

## Capabilities (AI Receptionists)

| Capability | Phonely | Rosie |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Smb turnkey saas | Smb turnkey saas |
| Specialized industry verticals | Agnostic | Home services |
| Native appointment calendar booking and modification | ✓ | ✓ |
| Sub second latency and barge in handling | ✓ | - |
| After hours missed call and overflow answering | ✗ | ✓ |
| SMS text message follow up on voice intent | ✓ | ✓ |
| Live human receptionist transfer and routing | ✓ | ✓ |
| Multi lingual auto detection and answering | ✓ | ✓ |
| Rag knowledge base for custom business faqs | ✓ | ✓ |
| HIPAA compliance for medical booking | ✓ | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✓ | ✓ |
| Pricing model | Flat monthly tiered by call volume | Flat monthly tiered by call volume |

*Source: vioscaleAI. Generated 2026-10-16T21:00:07.807Z. "-" = undocumented, not absent.*