# Opsgenie vs SolarWinds

**Leader by vioscaleAI score:** Opsgenie

| Attribute | Opsgenie | SolarWinds |
|---|---|---|
| **vioscaleAI score** | 77.1 (71% (medium)) | 58 (51% (medium)) |
| content.faq | `[{"answer":"A cloud-based work management platform that helps teams plan projects, track tasks, visualize dependencies, and automate workflows. Includes built-in AI features and integrates with thousands of third-party tools. It is indexed under IT Management Software.","source":"https://www.atlassian.com/software/jira/pricing","question":"What is Opsgenie?","confidence":0.6},{"answer":"Opsgenie offers a free tier, so you can start without paying. Paid plans are also available: Free, Standard, Premium and Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://www.atlassian.com/software/jira/pricing","question":"Is Opsgenie free?","confidence":0.6},{"answer":"Opsgenie supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.atlassian.com/software/jira/pricing","question":"What platforms does Opsgenie support?","confidence":0.6},{"answer":"Yes. Opsgenie can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.atlassian.com/software/jira/pricing","question":"Can Opsgenie be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Opsgenie, including Slack, Confluence, Bitbucket and Jira Service Management. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.atlassian.com/software/jira/pricing","question":"What does Opsgenie integrate with?","confidence":0.6}]` | `[{"answer":"A self-hosted help desk solution that manages IT tickets and automatically discovers, tracks, and organizes IT assets within your own infrastructure, with unlimited end users included. It is indexed under IT Management Software.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"What is SolarWinds?","confidence":0.6},{"answer":"SolarWinds is a paid product; published pricing starts at $320 per technician per year. It is sold across 11 plans (1-5 Technicians, 6-10 Technicians, 11-20 Technicians and 21-30 Technicians). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"How much does SolarWinds cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to SolarWinds. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"What platforms does SolarWinds support?","confidence":0.6},{"answer":"Yes. SolarWinds can be deployed on-premise and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"Can SolarWinds be self-hosted?","confidence":0.6},{"answer":"We have confirmed 51 integrations for SolarWinds, including Zoho Desk, Slack, Microsoft Teams, Google Chat, Mattermost, Zulip, Email and Twilio, plus 43 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.solarwinds.com","question":"What does SolarWinds integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for SolarWinds. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as SolarWinds not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.solarwinds.com/security-event-manager/use-cases","question":"What security certifications does SolarWinds have?","confidence":0.7},{"answer":"SolarWinds is available worldwide. Its primary market is the United States.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"Where is SolarWinds available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true,"hybrid":true,"on_prem":true,"self_hosted":true}` |
| description.long | A cloud-hosted code repository that integrates with Jira and Jira Service Management to link planning, code changes, and deployments, and includes built-in CI/CD capabilities (Bitbucket Pipelines) for automating development and incident response workflows. | SolarWinds provides integrated monitoring and IT service management solutions for tracking system performance, managing assets, and coordinating incident response across cloud and on-premises environments. The platform includes AI-powered automation to streamline operational workflows and supports flexible self-hosted and SaaS deployment models. |
| features.capabilities | `{"hosting":"both","free_tier":true,"api_access":true,"alert_routing":true,"aiops_automation":true,"change_management":true,"on_call_scheduling":true,"incident_management":true,"self_service_portal":true}` | `{"hosting":"self","free_tier":false,"api_access":true,"cmdb_asset":true,"alert_routing":true,"aiops_automation":true,"on_call_scheduling":true,"incident_management":true}` |
| integrations.count | 3 | 199 |
| integrations.list | `[{"name":"Slack","category":"chat","direction":"bidirectional"},{"name":"Confluence","direction":"bidirectional"},{"name":"Bitbucket","direction":"bidirectional"},{"name":"Jira Service Management","direction":"bidirectional"},{"name":"Jira","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Rovo","native":true}]` | `[{"name":"Zoho Desk"},{"name":"Slack","native":true,"category":"chat"},{"name":"Microsoft Teams","native":true,"category":"chat"},{"name":"Google Chat","native":true,"category":"chat"},{"name":"Mattermost","native":true,"category":"chat"},{"name":"Zulip","native":true,"category":"chat"},{"name":"Email","native":true,"category":"communication","direction":"outbound"},{"name":"Twilio","native":true,"category":"communication"},{"name":"Public API","native":true,"direction":"bidirectional"},{"name":"Webhooks","native":true,"direction":"outbound"},{"name":"Terraform","native":true,"category":"infrastructure_automation"},{"name":"ServiceNow","native":true,"category":"itsm"},{"name":"Jira Cloud","native":true,"category":"itsm"},{"name":"Jira Server","native":true,"category":"itsm"},{"name":"Freshservice","native":true,"category":"itsm"},{"name":"Salesforce Cloud","native":true,"category":"crm"},{"name":"AWS CloudTrail via Cloudwatch","native":true,"category":"cloud"},{"name":"AWS Lambda","native":true,"category":"cloud"},{"name":"AWS SSO","native":true,"category":"sso"},{"name":"Azure Monitor","native":true,"category":"cloud"},{"name":"Azure Active Directory SSO","native":true,"category":"sso"},{"name":"Google Cloud Operations","native":true,"category":"cloud"},{"name":"Google SSO","native":true,"category":"sso"},{"name":"Oracle Cloud Infrastructure","native":true,"category":"cloud"},{"name":"Datadog","native":true,"category":"monitoring"},{"name":"New Relic","native":true,"category":"monitoring"},{"name":"Dynatrace","native":true,"category":"monitoring"},{"name":"AppDynamics","native":true,"category":"monitoring"},{"name":"Prometheus","native":true,"category":"monitoring"},{"name":"Grafana","native":true,"category":"monitoring"},{"name":"Nagios","native":true,"category":"monitoring"},{"name":"PRTG Network Monitor","native":true,"category":"monitoring"},{"name":"LogicMonitor","native":true,"category":"monitoring"},{"name":"Site24x7","native":true,"category":"monitoring"},{"name":"Elastic","native":true,"category":"log_management"},{"name":"Logstash","native":true,"category":"log_management"},{"name":"Loggly","native":true,"category":"log_management"},{"name":"Logz.io","native":true,"category":"log_management"},{"name":"Mezmo","native":true,"category":"log_management"},{"name":"Papertrail","native":true,"category":"log_management"},{"name":"InsightOps","native":true,"category":"log_management"},{"name":"MongoDB","native":true,"category":"database"},{"name":"MongoAtlas","native":true,"category":"database"},{"name":"Jenkins","native":true,"category":"ci_cd"},{"name":"Bitbucket","native":true,"category":"ci_cd"},{"name":"Okta","native":true,"category":"sso"},{"name":"Crowdstrike Falcon","native":true,"category":"security"},{"name":"Rapid7 InsightIDR","native":true,"category":"security"},{"name":"Redgate SQL Monitor","native":true,"category":"database_monitoring"},{"name":"Airbrake","native":true,"category":"error_tracking"},{"name":"Scout APM","native":true,"category":"apm"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free tier","components":[{"kind":"fixed","amount":0,"currency":"USD"}],"contactSales":false,"includedLimits":{"emails_per_day":"100","automation_steps":"150 per subscription per month"}},{"free":false,"name":"Standard","contactSales":false,"includedLimits":{"automation_steps":"400 per user per month"}},{"free":false,"name":"Premium","contactSales":false,"includedLimits":{"automation_steps":"750 per user per month"}},{"free":false,"name":"Enterprise","contactSales":true,"includedLimits":{"automation_steps":"1000 per user per month"}}],"summary":"Free tier available. Per-user pricing on Standard, Premium, and Enterprise plans with annual or monthly billing options.","currency":"USD","freeTier":true,"sourceUrl":"https://www.atlassian.com/software/jira/pricing","retrievedAt":"2026-09-04T13:27:49.416Z","freeTrialDays":7,"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"1-5 Technicians","summary":"$533/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":533,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"6-10 Technicians","summary":"$524/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":6,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":524,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"11-20 Technicians","summary":"$517/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":11,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":517,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"21-30 Technicians","summary":"$507/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":21,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":507,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"31-40 Technicians","summary":"$492/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":31,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":492,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"41-50 Technicians","summary":"$473/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":41,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":473,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"51-75 Technicians","summary":"$444/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":51,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":444,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"76-100 Technicians","summary":"$417/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":76,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":417,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"101-250 Technicians","summary":"$389/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":101,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":389,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"251-500 Technicians","summary":"$357/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":251,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":357,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"501+ Technicians","summary":"$320/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":501,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":320,"period":"year","currency":"USD"}],"contactSales":false}],"summary":"From $320/technician/year with automatic volume discounts. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://www.solarwinds.com/web-help-desk/pricing","retrievedAt":"2026-08-14T10:20:43.990Z","freeTrialDays":14,"startingPrice":{"amount":320,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | high |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.95 | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |
| security.trust_center | - | https://www.solarwinds.com/security-event-manager/use-cases |

## Capabilities (IT Management Software)

| Capability | Opsgenie | SolarWinds |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | ✓ |
| Change / release management | ✓ | - |
| Problem management | - | - |
| CMDB / IT asset management | - | ✓ |
| Self-service portal | ✓ | - |
| **On-call** |  |  |
| On-call scheduling / escalation | ✓ | ✓ |
| Alert routing | ✓ | ✓ |
| **RMM** |  |  |
| Remote monitoring & control | - | - |
| Patch management | - | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Self-hosted only |
| **Platform** |  |  |
| Public API | ✓ | ✓ |
| Free tier | ✓ | ✗ |

*Source: vioscaleAI. Generated 2026-10-19T04:50:11.472Z. "-" = undocumented, not absent.*