# Opsgenie vs PagerDuty

**Leader by vioscaleAI score:** Opsgenie

| Attribute | Opsgenie | PagerDuty |
|---|---|---|
| **vioscaleAI score** | 77.1 (71% (medium)) | 59.6 (73% (medium)) |
| content.faq | `[{"answer":"A cloud-based work management platform that helps teams plan projects, track tasks, visualize dependencies, and automate workflows. Includes built-in AI features and integrates with thousands of third-party tools. It is indexed under IT Management Software.","source":"https://www.atlassian.com/software/jira/pricing","question":"What is Opsgenie?","confidence":0.6},{"answer":"Opsgenie offers a free tier, so you can start without paying. Paid plans are also available: Free, Standard, Premium and Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://www.atlassian.com/software/jira/pricing","question":"Is Opsgenie free?","confidence":0.6},{"answer":"Opsgenie supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.atlassian.com/software/jira/pricing","question":"What platforms does Opsgenie support?","confidence":0.6},{"answer":"Yes. Opsgenie can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.atlassian.com/software/jira/pricing","question":"Can Opsgenie be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Opsgenie, including Slack, Confluence, Bitbucket and Jira Service Management. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.atlassian.com/software/jira/pricing","question":"What does Opsgenie integrate with?","confidence":0.6}]` | `[{"answer":"A cloud-based platform that aggregates alerts from monitoring systems, automates incident detection and response workflows, manages on-call scheduling and escalation, and provides analytics to help teams resolve incidents faster and improve operational resilience. It is indexed under IT Management Software.","source":"https://www.pagerduty.com","question":"What is PagerDuty?","confidence":0.6},{"answer":"PagerDuty offers a free tier, so you can start without paying. Paid plans are also available: Professional, Business and Digital Operations. Pricing changes often, so verify at source before relying on it.","source":"https://www.pagerduty.com","question":"Is PagerDuty free?","confidence":0.6},{"answer":"We have confirmed browser-based access to PagerDuty. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.pagerduty.com","question":"What platforms does PagerDuty support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for PagerDuty, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.pagerduty.com","question":"Can PagerDuty be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for PagerDuty, including New Relic, AWS, Slack, Datadog, Salesforce, ServiceNow, Microsoft System Center Operations Manager and Pivotal Cloud Foundry, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.pagerduty.com","question":"What does PagerDuty integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for PagerDuty. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as PagerDuty not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.pagerduty.com/security","question":"What security certifications does PagerDuty have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | A cloud-hosted code repository that integrates with Jira and Jira Service Management to link planning, code changes, and deployments, and includes built-in CI/CD capabilities (Bitbucket Pipelines) for automating development and incident response workflows. | A cloud-based incident management and operational resilience platform that automates incident detection, alert routing, and team coordination. It captures incident data across multiple systems and tools, provides real-time analytics for incident response, and includes AI-assisted features for post-incident analysis and documentation. |
| features.capabilities | `{"hosting":"both","free_tier":true,"api_access":true,"alert_routing":true,"aiops_automation":true,"change_management":true,"on_call_scheduling":true,"incident_management":true,"self_service_portal":true}` | `{"hosting":"cloud","free_tier":true,"api_access":true,"alert_routing":true,"aiops_automation":true,"on_call_scheduling":true,"problem_management":true,"incident_management":true}` |
| integrations.count | 3 | 3 |
| integrations.list | `[{"name":"Slack","category":"chat","direction":"bidirectional"},{"name":"Confluence","direction":"bidirectional"},{"name":"Bitbucket","direction":"bidirectional"},{"name":"Jira Service Management","direction":"bidirectional"},{"name":"Jira","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Rovo","native":true}]` | `[{"name":"New Relic"},{"name":"AWS"},{"name":"Slack"},{"name":"Datadog"},{"name":"Salesforce"},{"name":"ServiceNow"},{"name":"Microsoft System Center Operations Manager"},{"name":"Pivotal Cloud Foundry"},{"name":"Cherwell"},{"name":"Google Meet"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["EU"],"availabilityScope":"regional","availableCountries":["EU"],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free tier","components":[{"kind":"fixed","amount":0,"currency":"USD"}],"contactSales":false,"includedLimits":{"emails_per_day":"100","automation_steps":"150 per subscription per month"}},{"free":false,"name":"Standard","contactSales":false,"includedLimits":{"automation_steps":"400 per user per month"}},{"free":false,"name":"Premium","contactSales":false,"includedLimits":{"automation_steps":"750 per user per month"}},{"free":false,"name":"Enterprise","contactSales":true,"includedLimits":{"automation_steps":"1000 per user per month"}}],"summary":"Free tier available. Per-user pricing on Standard, Premium, and Enterprise plans with annual or monthly billing options.","currency":"USD","freeTier":true,"sourceUrl":"https://www.atlassian.com/software/jira/pricing","retrievedAt":"2026-09-04T13:27:49.416Z","freeTrialDays":7,"billingPeriods":["month","year"]}` | `{"type":"hybrid","plans":[{"free":false,"name":"Professional","contactSales":false},{"free":false,"name":"Business","contactSales":false},{"free":false,"name":"Digital Operations","contactSales":false}],"summary":"Free tier available. Paid plans include Professional, Business, and Digital Operations.","freeTier":true,"sourceUrl":"https://www.pagerduty.com","retrievedAt":"2026-09-23T14:36:01.014Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | yes | no |
| reliability.sla_pct | 99.95 | - |
| reliability.status_page | yes | yes |
| security.certifications | - | `[{"name":"SOC 2","status":"active"}]` |
| security.disclosure_policy | yes | yes |
| security.fedramp | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | yes |
| security.pci | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | - | https://www.pagerduty.com/blog/ai/security-post-mortems-ai/ |

## Capabilities (IT Management Software)

| Capability | Opsgenie | PagerDuty |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | ✓ |
| Change / release management | ✓ | - |
| Problem management | - | ✓ |
| CMDB / IT asset management | - | - |
| Self-service portal | ✓ | - |
| **On-call** |  |  |
| On-call scheduling / escalation | ✓ | ✓ |
| Alert routing | ✓ | ✓ |
| **RMM** |  |  |
| Remote monitoring & control | - | - |
| Patch management | - | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Cloud only |
| **Platform** |  |  |
| Public API | ✓ | ✓ |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T19:19:26.499Z. "-" = undocumented, not absent.*