# Open Loyalty vs Smile.io

**Leader by vioscaleAI score:** Smile.io

| Attribute | Open Loyalty | Smile.io |
|---|---|---|
| **vioscaleAI score** | 34.2 (58% (medium)) | 66.8 (73% (medium)) |
| content.faq | `[{"answer":"An API-driven engine for building and managing loyalty programs with flexible reward mechanics including points, cashback, tiers, and gamification. It integrates with eCommerce platforms, POS systems, CRM, and marketing tools to deliver rewards across all customer touchpoints. It is indexed under Loyalty Programs.","source":"https://openloyalty.io","question":"What is Open Loyalty?","confidence":0.6},{"answer":"Open Loyalty does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.openloyalty.io/pricing","question":"How much does Open Loyalty cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Open Loyalty. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://openloyalty.io","question":"What platforms does Open Loyalty support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Open Loyalty, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://openloyalty.io","question":"Can Open Loyalty be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001 and GDPR for Open Loyalty. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Open Loyalty not holding them. Always confirm compliance directly before you rely on it.","source":"https://openloyalty.io","question":"What security certifications does Open Loyalty have?","confidence":0.6},{"answer":"Open Loyalty is available in Australia, the United Arab Emirates, Brazil, Switzerland, Germany, the United Kingdom, Hong Kong SAR China and South Korea. Its primary markets are the United States, the United Kingdom and Germany. The vendor is headquartered in Poland.","source":"https://www.openloyalty.io/pricing","question":"Where is Open Loyalty available?","confidence":0.75}]` | `[{"answer":"A loyalty platform that enables Shopify stores to create and manage customer reward programs with point-based incentives, referral tracking, and VIP tiers. Includes point redemption, bonus events, analytics, and integrations with marketing and POS tools. It is indexed under Loyalty Programs.","source":"https://smile.io/pricing","question":"What is Smile.io?","confidence":0.6},{"answer":"Smile.io offers a free tier, so you can start without paying. Paid plans start at $15 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://smile.io/pricing","question":"Is Smile.io free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Smile.io. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://smile.io/pricing","question":"What platforms does Smile.io support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Smile.io, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://smile.io/pricing","question":"Can Smile.io be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for Smile.io, including Klaviyo, Judge.me, Digioh, CM Commerce, Dotdigital, Rep AI and Shopify POS. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://smile.io/pricing","question":"What does Smile.io integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 for Smile.io. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Smile.io not holding them. Always confirm compliance directly before you rely on it.","source":"https://smile.io/pricing","question":"What security certifications does Smile.io have?","confidence":0.6},{"answer":"Smile.io is available worldwide. Its primary market is the United States.","source":"https://smile.io/pricing","question":"Where is Smile.io available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An API-driven engine for building and managing loyalty programs with flexible reward mechanics including points, cashback, tiers, and gamification. It integrates with eCommerce platforms, POS systems, CRM, and marketing tools to deliver rewards across all customer touchpoints. | A loyalty platform that enables Shopify stores to create and manage customer reward programs with point-based incentives, referral tracking, and VIP tiers. Includes point redemption, bonus events, analytics, and integrations with marketing and POS tools. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":false,"pricing_model":"active_members_tier","square_lightspeed_pos_sync":false,"in_store_point_of_sale_sync":true,"point_based_reward_balances":true,"vip_spend_tier_progressions":true,"klaviyo_mailchimp_marketing_sync":false,"experiential_non_monetary_rewards":true,"in_cart_automatic_point_redemption":false,"shopify_woocommerce_ecommerce_sync":false,"gamification_and_birthday_bonus_points":true}` | `{"pricing_model":"per_monthly_order_volume","in_store_point_of_sale_sync":true,"point_based_reward_balances":true,"vip_spend_tier_progressions":true,"klaviyo_mailchimp_marketing_sync":true,"in_cart_automatic_point_redemption":true,"shopify_woocommerce_ecommerce_sync":true,"gamification_and_birthday_bonus_points":true}` |
| integrations.count | 1 | 35 |
| integrations.list | `[{"name":"AWS"}]` | `[{"name":"Klaviyo"},{"name":"Judge.me"},{"name":"Digioh"},{"name":"CM Commerce"},{"name":"Dotdigital"},{"name":"Rep AI"},{"name":"Shopify POS"},{"name":"Shopify","native":true,"category":"ecommerce"},{"name":"Mailchimp","category":"email"},{"name":"HubSpot","category":"crm"},{"name":"Omnisend","category":"email"},{"name":"Yotpo","category":"reviews"},{"name":"Gorgias","category":"support"},{"name":"Re:amaze","category":"support"},{"name":"Tapcart","category":"mobile"},{"name":"Makappi","category":"mobile"},{"name":"Recharge","category":"subscriptions"},{"name":"Loop","category":"returns"},{"name":"Glew","category":"analytics"},{"name":"Lifetimely","category":"analytics"},{"name":"ConvertCart","category":"email"},{"name":"Hive","category":"email"},{"name":"Privy","category":"email"},{"name":"PushOwl","category":"email"},{"name":"Redo","category":"marketing"},{"name":"Remarkety","category":"email"},{"name":"ReSci","category":"email"},{"name":"Sendlane","category":"email"},{"name":"Fera","category":"reviews"},{"name":"Loox","category":"reviews"},{"name":"Okendo","category":"reviews"},{"name":"REVIEWS.io","category":"reviews"},{"name":"Stamped.io","category":"reviews"},{"name":"TargetBay","category":"reviews"},{"name":"Verified Reviews","category":"reviews"},{"name":"Subtotal","category":"retail"}]` |
| market.availability | `{"hqCountry":"PL","primaryMarkets":["US","GB","DE"],"availabilityScope":"global","availableCountries":["AU","AE","BR","CH","DE","GB","HK","KR","PL","SA","US"],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","summary":"Contact for quote; pricing based on monthly active members","freeTier":false,"sourceUrl":"https://www.openloyalty.io/pricing","retrievedAt":"2026-08-25T12:16:08.686Z"}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","features":["Points & referrals","Discounts & free shipping rewards","Full branding customization","Multi-language support","10 specialized reports"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"For new stores ready to start rewarding customers","contactSales":false,"includedLimits":{"monthly_orders":"200"}},{"free":false,"name":"Essential","features":["1 integration","500 monthly orders","15 specialized reports","Free product rewards","Dedicated loyalty page","Nudges (on-site reminders)","Shopify Flow triggers"],"components":[{"kind":"fixed","amount":15,"period":"month","currency":"USD"}],"description":"For stores gaining traction and growing loyalty","contactSales":false,"includedLimits":{"integrations":"1","monthly_orders":"500"}},{"free":false,"name":"Standard","features":["2 integrations","1,000 monthly orders","20 specialized reports","Promote on order thank you page","Subscription & gift card rewards","Embed on product pages","2x points weekends"],"components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"For established stores investing in loyalty","contactSales":false,"includedLimits":{"integrations":"2","monthly_orders":"1000"}},{"free":false,"name":"Growth","features":["Unlimited integrations","2,500 monthly orders","25 specialized reports","VIP program","Loyalty Hub","Fully embedded loyalty","Performance benchmarks"],"components":[{"kind":"fixed","amount":199,"period":"month","currency":"USD"}],"description":"For growing brands expanding customer loyalty","contactSales":false,"includedLimits":{"integrations":"unlimited","monthly_orders":"2500"}},{"free":false,"name":"Plus","features":["7,500 monthly orders","30+ specialized reports","Migration and launch plan","Quarterly program monitoring","Priority support","API access"],"commitment":"annual","components":[{"kind":"fixed","amount":999,"period":"month","currency":"USD"}],"description":"For large brands needing greater insights and control","contactSales":false,"includedLimits":{"monthly_orders":"7500"}},{"free":false,"name":"Enterprise","features":["Unlimited monthly orders","Custom reports","Advanced security","99.9% historical uptime","Custom API rate limits","Data warehouse sync"],"commitment":"annual","description":"For enterprise retailers with over $40M in annual revenue","contactSales":true,"includedLimits":{"monthly_orders":"unlimited"}}],"summary":"From free to $999/month","currency":"USD","freeTier":true,"sourceUrl":"https://smile.io/pricing","retrievedAt":"2026-08-25T12:11:58.939Z","startingPrice":{"amount":15,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | quote | freemium |
| pricing.price_level | unknown | low |
| pricing.starting_price | - | `{"amount":15,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.99 | 99.9 |
| security.certifications | `[{"name":"ISO 27001","status":"active"},{"name":"ISO 9001","status":"active"}]` | - |
| security.gdpr | yes | - |
| security.iso27001 | yes | - |
| security.soc2 | - | yes |

## Capabilities (Loyalty Programs)

| Capability | Open Loyalty | Smile.io |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Point based reward balances | ✓ | ✓ |
| Vip spend tier progressions | ✓ | ✓ |
| In cart automatic point redemption | ✗ | ✓ |
| Experiential non monetary rewards | ✓ | - |
| In store point of sale sync | ✓ | ✓ |
| Gamification and birthday bonus points | ✓ | ✓ |
| Shopify woocommerce ecommerce sync | ✗ | ✓ |
| Square lightspeed POS sync | ✗ | - |
| Klaviyo mailchimp marketing sync | ✗ | ✓ |
| SOC2 type ii | ✗ | - |
| ISO 27001 | ✓ | - |
| Pricing model | Active members tier | Per monthly order volume |

*Source: vioscaleAI. Generated 2026-10-16T19:19:34.687Z. "-" = undocumented, not absent.*