# Novu vs Telnyx

**Leader by vioscaleAI score:** Novu

| Attribute | Novu | Telnyx |
|---|---|---|
| **vioscaleAI score** | 84.9 (73% (medium)) | 61.8 (72% (medium)) |
| content.faq | `[{"answer":"Infrastructure that allows developers to dispatch notifications through email, SMS, push, in-app, and chat, while also enabling AI agents to have two-way conversations with users on channels like Slack, WhatsApp, and Teams. It is indexed under Communication APIs.","source":"https://novu.co/pricing/","question":"What is Novu?","confidence":0.6},{"answer":"Novu offers a free tier, so you can start without paying. Paid plans start at $30 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://novu.co/pricing/","question":"Is Novu free?","confidence":0.6},{"answer":"Novu supports the web, Linux and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://novu.co/pricing/","question":"What platforms does Novu support?","confidence":0.6},{"answer":"Yes. Novu can be deployed cloud / SaaS, hybrid, on-premise and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://novu.co/pricing/","question":"Can Novu be self-hosted?","confidence":0.6},{"answer":"We have confirmed 43 integrations for Novu, including SendGrid, Amazon SES, Postmark, Resend, Brevo, Mailgun, Mailjet and Braze, plus 35 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://novu.co/pricing/","question":"What does Novu integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Novu. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Novu not holding them. Always confirm compliance directly before you rely on it.","source":"https://novu.co/security/","question":"What security certifications does Novu have?","confidence":0.7},{"answer":"Novu is available in the United States, Germany, Singapore, the United Kingdom, Australia, Japan and South Korea. Its primary markets are the United States and the EU. The vendor is headquartered in Israel.","source":"https://novu.co/pricing/","question":"Where is Novu available?","confidence":0.75}]` | `[{"answer":"A communications carrier and API platform that provides integrated voice, messaging, video, and AI services with owned infrastructure including edge compute, GPUs, and private networks for building conversational agents. It is indexed under Communication APIs.","source":"https://telnyx.com/pricing/branded-calling","question":"What is Telnyx?","confidence":0.6},{"answer":"Telnyx offers a free tier, so you can start without paying. Paid plans start at $0.02. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://telnyx.com/pricing/branded-calling","question":"Is Telnyx free?","confidence":0.6},{"answer":"Telnyx supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://telnyx.com/pricing/branded-calling","question":"What platforms does Telnyx support?","confidence":0.6},{"answer":"Yes. Telnyx can be deployed cloud / SaaS, hybrid and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://telnyx.com/pricing/branded-calling","question":"Can Telnyx be self-hosted?","confidence":0.6},{"answer":"We have confirmed 36 integrations for Telnyx, including Microsoft Teams, Zoom, Google Meet, Webex, Deepgram, Speechmatics, NVIDIA Parakeet and Telnyx STT, plus 28 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://telnyx.com/pricing/branded-calling","question":"What does Telnyx integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Telnyx. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Telnyx not holding them. Always confirm compliance directly before you rely on it.","source":"https://telnyx.com","question":"What security certifications does Telnyx have?","confidence":0.48},{"answer":"Telnyx is available in Australia and the United States. Its primary market is the United States.","source":"https://telnyx.com/pricing/branded-calling","question":"Where is Telnyx available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true,"hybrid":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | Infrastructure that allows developers to dispatch notifications through email, SMS, push, in-app, and chat, while also enabling AI agents to have two-way conversations with users on channels like Slack, WhatsApp, and Teams. | Telnyx is a licensed telecommunications carrier offering infrastructure and APIs for real-time AI agents, voice communications, messaging, email, and identity verification. All capabilities run on Telnyx's proprietary private network and edge computing infrastructure with transparent, usage-based pricing. |
| features.capabilities | `{"rcs":false,"sms":true,"chat":true,"email":true,"video":false,"voice":false,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` | `{"rcs":true,"sms":true,"email":true,"video":true,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` |
| integrations.count | 88 | 30 |
| integrations.list | `[{"name":"SendGrid"},{"name":"Amazon SES"},{"name":"Postmark"},{"name":"Resend"},{"name":"Brevo"},{"name":"Mailgun"},{"name":"Mailjet"},{"name":"Braze"},{"name":"Infobip"},{"name":"Twilio"},{"name":"Plivo"},{"name":"AWS SNS"},{"name":"Vonage"},{"name":"SMS77"},{"name":"Telnyx"},{"name":"Termii"},{"name":"Gupshup"},{"name":"SMS Central"},{"name":"Firebase Cloud Messaging"},{"name":"Apple Push Notification"},{"name":"Expo Push"},{"name":"OneSignal"},{"name":"Pushpad"},{"name":"Pusher Beams"},{"name":"App.io"},{"name":"Slack"},{"name":"Discord"},{"name":"Microsoft Teams"},{"name":"Mattermost"},{"name":"WhatsApp Business"},{"name":"Zulip"},{"name":"Webex Messaging"},{"name":"Ryver"},{"name":"Grafana"},{"name":"Opsgenie"},{"name":"PagerDuty"},{"name":"Telegram"},{"name":"iMessage"},{"name":"Novu Inbox"},{"name":"Chat Webhook","native":false,"category":"chat","direction":"bidirectional"},{"name":"Email Webhook","native":false,"category":"email","direction":"outbound"},{"name":"Push Webhook","native":false,"category":"push","direction":"outbound"},{"name":"Tool Webhook","native":false,"direction":"outbound"},{"name":"LangChain","native":true},{"name":"LangGraph","native":true},{"name":"Claude Managed Agents","native":true}]` | `[{"name":"Microsoft Teams"},{"name":"Zoom"},{"name":"Google Meet"},{"name":"Webex"},{"name":"Deepgram"},{"name":"Speechmatics"},{"name":"NVIDIA Parakeet"},{"name":"Telnyx STT"},{"name":"Telnyx Ultra TTS"},{"name":"Qwen3TTS"},{"name":"Inworld"},{"name":"Rime"},{"name":"Resemble"},{"name":"Murf"},{"name":"Fish Audio"},{"name":"Azure Neural HD"},{"name":"Anthropic"},{"name":"OpenAI"},{"name":"Kimi"},{"name":"GLM-5.2"},{"name":"GPT-5.6 Luna"},{"name":"GPT-5.6 Sol"},{"name":"Salesforce","native":true,"category":"crm","direction":"bidirectional"},{"name":"Zoom Phone","native":true,"category":"communication","direction":"bidirectional"},{"name":"3CX","native":true,"direction":"bidirectional"},{"name":"FreePBX","native":true,"direction":"bidirectional"},{"name":"Asterisk","native":true,"direction":"bidirectional"},{"name":"Twilio","native":true,"category":"communications","direction":"bidirectional"},{"name":"Plivo","native":true,"category":"communications","direction":"bidirectional"},{"name":"Vonage","native":true,"category":"communications","direction":"bidirectional"},{"name":"Talkdesk","native":true,"category":"contact_center","direction":"bidirectional"},{"name":"UJET","native":true,"category":"contact_center","direction":"bidirectional"},{"name":"Genesys","native":true,"category":"contact_center","direction":"bidirectional"},{"name":"Dialogflow","native":true,"direction":"bidirectional"},{"name":"Vercel AI SDK","native":true,"direction":"bidirectional"},{"name":"LangChain","native":true,"direction":"bidirectional"},{"name":"Pipecat","native":true,"direction":"bidirectional"},{"name":"Calendly","native":true,"category":"scheduling","direction":"bidirectional"},{"name":"LiveKit","native":true,"category":"video_realtime","direction":"bidirectional"}]` |
| market.availability | `{"hqCountry":"IL","primaryMarkets":[],"availabilityScope":"global","availableCountries":["US","DE","SG","GB","AU","JP"],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","GB","AU","CA","IN"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Free","features":["All channels: Email, In-app, SMS, Chat, Push","US + EU data residency","Up to 20 workflows","2 environments (Dev + Prod)","24-hour activity feed retention"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Complete starter toolkit for exploring Novu and sending first notifications","contactSales":false,"includedLimits":{"workflows":"20","environments":"2","workflow_runs":"10,000/mo","activity_feed_retention":"24 hours"}},{"free":false,"name":"Pro","summary":"From $30/month, plus $1.20 per 1K additional workflow runs","features":["Everything in Free, plus:","30,000+ workflow runs / month","7-day activity feed retention","Remove Novu branding","Advanced email editor (blocks, layouts)","Higher rate limits & faster processing"],"commitment":"monthly","components":[{"kind":"fixed","amount":30,"period":"month","currency":"USD"},{"per":{"qty":1000,"unit":"workflow_runs"},"kind":"metered","amount":1.2,"currency":"USD"}],"description":"More scale and flexibility for teams moving beyond experimentation","contactSales":false,"includedLimits":{"workflow_runs":"30,000+/mo","activity_feed_retention":"7 days"}},{"free":false,"name":"Team","summary":"$250/month","features":["Everything in Pro, plus:","250,000+ workflow runs / month","Up to 10 environments (Staging, QA, Pre-prod…)","90-day activity feed retention","Unlimited team members","More workflows","Role-Based Access Control (RBAC)","Expanded rate limits (600 RPS triggers)"],"commitment":"monthly","components":[{"kind":"fixed","amount":250,"period":"month","currency":"USD"}],"description":"Built for growing engineering teams sending meaningful volume into production","contactSales":false,"includedLimits":{"rate_limits":"600 RPS triggers","environments":"10","workflow_runs":"250,000+/mo","activity_feed_retention":"90 days"}},{"free":false,"name":"Enterprise","features":["Everything in Team, plus:","10M+ workflow runs / month (custom volume tiers)","Unlimited environments","Custom retention policies (feed, audit, logs)","Custom delay & digest windows","HIPAA BAA","Dedicated SSO (SAML / OIDC)","Directory Sync (SCIM)","Private Slack/Teams support channel","Advanced data residency (SG, UK, AU, JP, KR, custom regions)","Self-hosted deployment options"],"description":"Enterprise-grade scale, compliance, support, and hosting options","contactSales":true,"includedLimits":{"environments":"Unlimited","workflow_runs":"10M+/mo (custom volume tiers)","activity_feed_retention":"Custom retention policies"}}],"summary":"From $30/month (Pro). Free tier available. Team plan at $250/month. Enterprise custom pricing.","currency":"USD","freeTier":true,"sourceUrl":"https://novu.co/pricing/","retrievedAt":"2026-09-18T15:56:50.137Z","startingPrice":{"amount":30,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":false,"name":"Pay as you go","summary":"$0 minimum; all services available","features":["All products at published rates"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.05,"currency":"USD","description":"Voice AI Agent"},{"per":{"qty":1,"unit":"character"},"kind":"metered","amount":0.000003,"currency":"USD","description":"Text to Speech"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0015,"currency":"USD","description":"Speech to Text"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.002,"currency":"USD","description":"Voice API"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.004,"currency":"USD","description":"SMS/MMS"}],"description":"Access all products and services at published usage rates with no minimum spend.","contactSales":false},{"free":false,"name":"Committed","summary":"From $500/month with volume discounts","features":["Discounted usage rates","Higher usage limits"],"commitment":"monthly","components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD","description":"Minimum monthly commitment"}],"description":"Volume discount pricing with higher usage limits in exchange for monthly commitment.","contactSales":false},{"free":false,"name":"Enterprise","summary":"From $5,000/month; custom terms and support","features":["Custom rates","Dedicated support"],"components":[{"kind":"fixed","amount":5000,"period":"month","currency":"USD","description":"Minimum monthly commitment (starting)"}],"description":"Custom contracts with volume-based rates, dedicated support, and tailored terms.","contactSales":true}],"summary":"Usage-based from $0; committed plans from $500/month; Enterprise custom pricing.","currency":"USD","freeTier":false,"sourceUrl":"https://telnyx.com/pricing","retrievedAt":"2026-09-18T12:35:09.814Z","startingPrice":{"amount":500,"period":"month","currency":"USD"}}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | high |
| pricing.starting_price | `{"amount":30,"currency":"USD"}` | `{"amount":500,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","status":"active"},{"name":"HIPAA","status":"active"},{"name":"ISO 27001:2013","status":"active"},{"name":"GDPR","status":"active"}]` | `[{"name":"HIPAA","status":"active"}]` |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://novu.co/security/ | https://telnyx.com/security |

## Capabilities (Communication APIs)

| Capability | Novu | Telnyx |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | ✓ | ✓ |
| Voice | ✗ | ✓ |
| WhatsApp | ✓ | ✓ |
| RCS | ✗ | ✓ |
| Transactional email | ✓ | ✓ |
| Video / real-time | ✗ | ✓ |
| In-app chat | ✓ | - |
| Verify / OTP / 2FA | ✓ | ✓ |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | ✓ | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T21:00:09.243Z. "-" = undocumented, not absent.*