# NinjaOne vs PagerDuty

| Attribute | NinjaOne | PagerDuty |
|---|---|---|
| **vioscaleAI score** | 57.6 (68% (medium)) | 59.6 (73% (medium)) |
| content.faq | `[{"answer":"NinjaOne is a unified IT operations platform that enables IT teams and managed service providers to manage all endpoints, apply security patches automatically, protect data through backup, and provide remote device support from a single console. It is indexed under IT Management Software.","source":"https://www.ninjaone.com/blog/endpoint-backup-pricing-for-small-businesses/","question":"What is NinjaOne?","confidence":0.6},{"answer":"NinjaOne offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.ninjaone.com/blog/backup-pricing-guide/","question":"Is NinjaOne free?","confidence":0.6},{"answer":"NinjaOne supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.ninjaone.com/blog/endpoint-backup-pricing-for-small-businesses/","question":"What platforms does NinjaOne support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for NinjaOne, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.ninjaone.com/blog/endpoint-backup-pricing-for-small-businesses/","question":"Can NinjaOne be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for NinjaOne. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as NinjaOne not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.ninjaone.com","question":"What security certifications does NinjaOne have?","confidence":0.48}]` | `[{"answer":"A cloud-based platform that aggregates alerts from monitoring systems, automates incident detection and response workflows, manages on-call scheduling and escalation, and provides analytics to help teams resolve incidents faster and improve operational resilience. It is indexed under IT Management Software.","source":"https://www.pagerduty.com","question":"What is PagerDuty?","confidence":0.6},{"answer":"PagerDuty offers a free tier, so you can start without paying. Paid plans are also available: Professional, Business and Digital Operations. Pricing changes often, so verify at source before relying on it.","source":"https://www.pagerduty.com","question":"Is PagerDuty free?","confidence":0.6},{"answer":"We have confirmed browser-based access to PagerDuty. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.pagerduty.com","question":"What platforms does PagerDuty support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for PagerDuty, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.pagerduty.com","question":"Can PagerDuty be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for PagerDuty, including New Relic, AWS, Slack, Datadog, Salesforce, ServiceNow, Microsoft System Center Operations Manager and Pivotal Cloud Foundry, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.pagerduty.com","question":"What does PagerDuty integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for PagerDuty. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as PagerDuty not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.pagerduty.com/security","question":"What security certifications does PagerDuty have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An IT management system that centralizes device administration, automatic security patch deployment, data protection, and remote assistance in a single unified dashboard. | A cloud-based incident management and operational resilience platform that automates incident detection, alert routing, and team coordination. It captures incident data across multiple systems and tools, provides real-time analytics for incident response, and includes AI-assisted features for post-incident analysis and documentation. |
| features.capabilities | `{"hosting":"cloud","api_access":true,"cmdb_asset":true,"aiops_automation":true,"patch_management":true,"rmm_remote_control":true}` | `{"hosting":"cloud","free_tier":true,"api_access":true,"alert_routing":true,"aiops_automation":true,"on_call_scheduling":true,"problem_management":true,"incident_management":true}` |
| integrations.count | 2 | 3 |
| integrations.list | `[{"name":"Microsoft 365"},{"name":"Google Workspace"}]` | `[{"name":"New Relic"},{"name":"AWS"},{"name":"Slack"},{"name":"Datadog"},{"name":"Salesforce"},{"name":"ServiceNow"},{"name":"Microsoft System Center Operations Manager"},{"name":"Pivotal Cloud Foundry"},{"name":"Cherwell"},{"name":"Google Meet"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["EU"],"availabilityScope":"regional","availableCountries":["EU"],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","summary":"Free trial available; per-device, per-user, and storage-based pricing models","currency":"USD","freeTier":true,"sourceUrl":"https://www.ninjaone.com/blog/backup-pricing-guide/","retrievedAt":"2026-08-13T09:38:43.685Z","billingPeriods":["month","year"]}` | `{"type":"hybrid","plans":[{"free":false,"name":"Professional","contactSales":false},{"free":false,"name":"Business","contactSales":false},{"free":false,"name":"Digital Operations","contactSales":false}],"summary":"Free tier available. Paid plans include Professional, Business, and Digital Operations.","freeTier":true,"sourceUrl":"https://www.pagerduty.com","retrievedAt":"2026-09-23T14:36:01.014Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | no | no |
| reliability.status_page | yes | yes |
| security.certifications | - | `[{"name":"SOC 2","status":"active"}]` |
| security.disclosure_policy | yes | yes |
| security.fedramp | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | yes |
| security.pci | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.ninjaone.com/blog/it-compliance/ | https://www.pagerduty.com/blog/ai/security-post-mortems-ai/ |

## Capabilities (IT Management Software)

| Capability | NinjaOne | PagerDuty |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | - | ✓ |
| Change / release management | - | - |
| Problem management | - | ✓ |
| CMDB / IT asset management | ✓ | - |
| Self-service portal | - | - |
| **On-call** |  |  |
| On-call scheduling / escalation | - | ✓ |
| Alert routing | - | ✓ |
| **RMM** |  |  |
| Remote monitoring & control | ✓ | - |
| Patch management | ✓ | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Platform** |  |  |
| Public API | ✓ | ✓ |
| Free tier | - | ✓ |

*Source: vioscaleAI. Generated 2026-10-17T03:01:35.575Z. "-" = undocumented, not absent.*