# NinjaOne vs Opsgenie

**Leader by vioscaleAI score:** Opsgenie

| Attribute | NinjaOne | Opsgenie |
|---|---|---|
| **vioscaleAI score** | 57.6 (68% (medium)) | 77.1 (71% (medium)) |
| content.faq | `[{"answer":"NinjaOne is a unified IT operations platform that enables IT teams and managed service providers to manage all endpoints, apply security patches automatically, protect data through backup, and provide remote device support from a single console. It is indexed under IT Management Software.","source":"https://www.ninjaone.com/blog/endpoint-backup-pricing-for-small-businesses/","question":"What is NinjaOne?","confidence":0.6},{"answer":"NinjaOne offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.ninjaone.com/blog/backup-pricing-guide/","question":"Is NinjaOne free?","confidence":0.6},{"answer":"NinjaOne supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.ninjaone.com/blog/endpoint-backup-pricing-for-small-businesses/","question":"What platforms does NinjaOne support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for NinjaOne, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.ninjaone.com/blog/endpoint-backup-pricing-for-small-businesses/","question":"Can NinjaOne be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for NinjaOne. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as NinjaOne not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.ninjaone.com","question":"What security certifications does NinjaOne have?","confidence":0.48}]` | `[{"answer":"A cloud-based work management platform that helps teams plan projects, track tasks, visualize dependencies, and automate workflows. Includes built-in AI features and integrates with thousands of third-party tools. It is indexed under IT Management Software.","source":"https://www.atlassian.com/software/jira/pricing","question":"What is Opsgenie?","confidence":0.6},{"answer":"Opsgenie offers a free tier, so you can start without paying. Paid plans are also available: Free, Standard, Premium and Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://www.atlassian.com/software/jira/pricing","question":"Is Opsgenie free?","confidence":0.6},{"answer":"Opsgenie supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.atlassian.com/software/jira/pricing","question":"What platforms does Opsgenie support?","confidence":0.6},{"answer":"Yes. Opsgenie can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.atlassian.com/software/jira/pricing","question":"Can Opsgenie be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Opsgenie, including Slack, Confluence, Bitbucket and Jira Service Management. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.atlassian.com/software/jira/pricing","question":"What does Opsgenie integrate with?","confidence":0.6}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | An IT management system that centralizes device administration, automatic security patch deployment, data protection, and remote assistance in a single unified dashboard. | A cloud-hosted code repository that integrates with Jira and Jira Service Management to link planning, code changes, and deployments, and includes built-in CI/CD capabilities (Bitbucket Pipelines) for automating development and incident response workflows. |
| features.capabilities | `{"hosting":"cloud","api_access":true,"cmdb_asset":true,"aiops_automation":true,"patch_management":true,"rmm_remote_control":true}` | `{"hosting":"both","free_tier":true,"api_access":true,"alert_routing":true,"aiops_automation":true,"change_management":true,"on_call_scheduling":true,"incident_management":true,"self_service_portal":true}` |
| integrations.count | 2 | 3 |
| integrations.list | `[{"name":"Microsoft 365"},{"name":"Google Workspace"}]` | `[{"name":"Slack","category":"chat","direction":"bidirectional"},{"name":"Confluence","direction":"bidirectional"},{"name":"Bitbucket","direction":"bidirectional"},{"name":"Jira Service Management","direction":"bidirectional"},{"name":"Jira","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Rovo","native":true}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","summary":"Free trial available; per-device, per-user, and storage-based pricing models","currency":"USD","freeTier":true,"sourceUrl":"https://www.ninjaone.com/blog/backup-pricing-guide/","retrievedAt":"2026-08-13T09:38:43.685Z","billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free tier","components":[{"kind":"fixed","amount":0,"currency":"USD"}],"contactSales":false,"includedLimits":{"emails_per_day":"100","automation_steps":"150 per subscription per month"}},{"free":false,"name":"Standard","contactSales":false,"includedLimits":{"automation_steps":"400 per user per month"}},{"free":false,"name":"Premium","contactSales":false,"includedLimits":{"automation_steps":"750 per user per month"}},{"free":false,"name":"Enterprise","contactSales":true,"includedLimits":{"automation_steps":"1000 per user per month"}}],"summary":"Free tier available. Per-user pricing on Standard, Premium, and Enterprise plans with annual or monthly billing options.","currency":"USD","freeTier":true,"sourceUrl":"https://www.atlassian.com/software/jira/pricing","retrievedAt":"2026-09-04T13:27:49.416Z","freeTrialDays":7,"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | no | yes |
| reliability.sla_pct | - | 99.95 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | yes |
| security.pci | yes | - |
| security.soc2 | yes | yes |
| security.trust_center | https://www.ninjaone.com/blog/it-compliance/ | - |

## Capabilities (IT Management Software)

| Capability | NinjaOne | Opsgenie |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | - | ✓ |
| Change / release management | - | ✓ |
| Problem management | - | - |
| CMDB / IT asset management | ✓ | - |
| Self-service portal | - | ✓ |
| **On-call** |  |  |
| On-call scheduling / escalation | - | ✓ |
| Alert routing | - | ✓ |
| **RMM** |  |  |
| Remote monitoring & control | ✓ | - |
| Patch management | ✓ | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud + self-hosted |
| **Platform** |  |  |
| Public API | ✓ | ✓ |
| Free tier | - | ✓ |

*Source: vioscaleAI. Generated 2026-10-15T23:53:42.783Z. "-" = undocumented, not absent.*