# Nicereply vs Survicate

| Attribute | Nicereply | Survicate |
|---|---|---|
| **vioscaleAI score** | 59.1 (15% (low)) | 62.6 (75% (high)) |
| content.faq | `[{"answer":"A survey tool that integrates with support and CRM systems to collect real-time customer feedback and satisfaction metrics. It is indexed under NPS Tools.","source":"https://www.nicereply.com/pricing","question":"What is Nicereply?","confidence":0.6},{"answer":"Nicereply offers a free tier, so you can start without paying. Paid plans start at $59 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.nicereply.com/pricing","question":"Is Nicereply free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Nicereply. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.nicereply.com/pricing","question":"What platforms does Nicereply support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Nicereply, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.nicereply.com/pricing","question":"Can Nicereply be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for Nicereply, including Zendesk, Front, Helpscout, Pipedrive, Freshdesk, LiveAgent, Salesforce Service Cloud and CloudTalk, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.nicereply.com/pricing","question":"What does Nicereply integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Nicereply. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Nicereply not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.nicereply.com/privacy-statement-for-customers","question":"What security certifications does Nicereply have?","confidence":0.7}]` | `[{"answer":"Survicate is a feedback and survey platform that helps product, marketing, and customer experience teams collect customer insights through surveys delivered via email, web, mobile, and other channels. It provides survey creation, distribution, analysis, and integration with business systems. It is indexed under NPS Tools.","source":"https://survicate.com/pricing/","question":"What is Survicate?","confidence":0.6},{"answer":"Survicate offers a free tier, so you can start without paying. Paid plans start at $114 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://survicate.com/pricing/","question":"Is Survicate free?","confidence":0.6},{"answer":"Survicate supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://survicate.com/pricing/","question":"What platforms does Survicate support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Survicate, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://survicate.com/pricing/","question":"Can Survicate be self-hosted?","confidence":0.6},{"answer":"We have confirmed 18 integrations for Survicate, including ActiveCampaign, Google Analytics, Google Tag Manager, HubSpot, Salesforce, Slack, Zapier and Microsoft Teams, plus 10 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://survicate.com/pricing/","question":"What does Survicate integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001, HIPAA and GDPR for Survicate. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Survicate not holding them. Always confirm compliance directly before you rely on it.","source":"https://survicate.com/legal-compliance/","question":"What security certifications does Survicate have?","confidence":0.7},{"answer":"Survicate is available worldwide. The vendor is headquartered in Poland.","source":"https://survicate.com/pricing/","question":"Where is Survicate available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A customer feedback platform that lets businesses gather satisfaction ratings from customers via visual surveys and automatically analyze results in a centralized dashboard. | A feedback and survey management platform that collects customer input through multiple channels and provides AI-powered analysis to extract trends, identify themes, and surface actionable insights from the collected responses. |
| features.capabilities | - | `{"pricing_model":"flat_subscription","slack_ms_teams_alert_sync":true,"salesforce_hubspot_crm_sync":true,"zendesk_intercom_helpdesk_sync":true,"sms_text_message_survey_delivery":false,"in_app_javascript_survey_triggering":true,"automated_recurring_cadence_throttling":true,"email_signature_and_direct_send_embeds":true}` |
| integrations.count | 10 | 44 |
| integrations.list | `[{"name":"Zendesk"},{"name":"Front"},{"name":"Helpscout"},{"name":"Pipedrive"},{"name":"Freshdesk"},{"name":"LiveAgent"},{"name":"Salesforce Service Cloud"},{"name":"CloudTalk"},{"name":"Zapier"},{"name":"Custom integration via API"},{"name":"Slack"}]` | `[{"name":"ActiveCampaign"},{"name":"Google Analytics"},{"name":"Google Tag Manager"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"Slack"},{"name":"Zapier"},{"name":"Microsoft Teams","native":true,"category":"chat","direction":"bidirectional"},{"name":"Salesforce CRM","native":true,"category":"crm","direction":"bidirectional"},{"name":"Intercom","native":true,"category":"helpdesk","direction":"bidirectional"},{"name":"Zendesk","native":true,"category":"helpdesk","direction":"bidirectional"},{"name":"Salesforce Marketing Cloud (Pardot)","native":true,"category":"marketing","direction":"bidirectional"},{"name":"Customer.io","native":true,"category":"marketing","direction":"outbound"},{"name":"Braze","native":true,"category":"marketing"},{"name":"Google Sheets","native":true,"direction":"outbound"},{"name":"Segment","native":false,"category":"data","direction":"outbound"},{"name":"Webhooks","native":true,"direction":"bidirectional"},{"name":"React Native","native":true},{"name":"Flutter","native":true},{"name":"Unity","native":true}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"PL","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$59/month billed annually (save $240/year)","features":["CSAT, CES & NPS surveys","All integrations","Unlimited active surveys","Post-resolution surveys","In-signature email surveys","Link surveys","Website pop-up surveys","Feedback Analytics","Custom survey design"],"commitment":"annual","components":[{"kind":"fixed","amount":59,"period":"month","currency":"USD"}],"description":"Up to 100 responses per month","contactSales":false,"includedLimits":{"responses":"100/month"}},{"free":false,"name":"Starter","summary":"$79/month","features":["CSAT, CES & NPS surveys","All integrations","Unlimited active surveys","Post-resolution surveys","In-signature email surveys","Link surveys","Website pop-up surveys","Feedback Analytics","Custom survey design"],"commitment":"monthly","components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"Up to 100 responses per month","contactSales":false,"includedLimits":{"responses":"100/month"}},{"free":false,"name":"Essential","summary":"$119/month billed annually (save $360/year)","commitment":"annual","components":[{"kind":"fixed","amount":119,"period":"month","currency":"USD"}],"description":"Up to 250 responses per month","contactSales":false,"includedLimits":{"responses":"250/month"}},{"free":false,"name":"Essential","summary":"$149/month (most popular)","commitment":"monthly","components":[{"kind":"fixed","amount":149,"period":"month","currency":"USD"}],"description":"Up to 250 responses per month","contactSales":false,"includedLimits":{"responses":"250/month"}},{"free":false,"name":"Growth","summary":"$239/month billed annually (save $720/year)","commitment":"annual","components":[{"kind":"fixed","amount":239,"period":"month","currency":"USD"}],"description":"Up to 1,000 responses per month","contactSales":false,"includedLimits":{"responses":"1000/month"}},{"free":false,"name":"Growth","summary":"$299/month","commitment":"monthly","components":[{"kind":"fixed","amount":299,"period":"month","currency":"USD"}],"description":"Up to 1,000 responses per month","contactSales":false,"includedLimits":{"responses":"1000/month"}},{"free":false,"name":"Business","summary":"$359/month billed annually (save $1,080/year)","commitment":"annual","components":[{"kind":"fixed","amount":359,"period":"month","currency":"USD"}],"description":"Up to 2,500 responses per month","contactSales":false,"includedLimits":{"responses":"2500/month"}},{"free":false,"name":"Business","summary":"$449/month","commitment":"monthly","components":[{"kind":"fixed","amount":449,"period":"month","currency":"USD"}],"description":"Up to 2,500 responses per month","contactSales":false,"includedLimits":{"responses":"2500/month"}}],"summary":"From $59/month (annual) or $79/month (monthly). 14-day free trial, no credit card required. 30-day money-back guarantee.","currency":"USD","freeTier":true,"sourceUrl":"https://www.nicereply.com/pricing","retrievedAt":"2026-08-20T12:50:03.324Z","freeTrialDays":14,"startingPrice":{"amount":59,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Growth","summary":"$114/mo billed annually","features":["Unlimited multichannel surveys","Built-in email sending","Research Hub","AI Agent and MCP","25+ integrations","Data In/Out","Multilingual surveys","Custom branding","10 user seats, 2 teams","Standard survey logic","1 dashboard","Target surveys by attributes & events","Webhooks and Export API","Dedicated CSM and outcomes plan","1:1 human training","Custom ToS, DPA, and NDA","SAML SSO, access logs","On-demand security Q&A"],"commitment":"annual","components":[{"kind":"fixed","amount":114,"period":"month","currency":"USD"}],"description":"Entry-level plan with curated features","contactSales":false,"includedLimits":{"data_points_per_month":"1000","survey_responses_per_month":"250"}},{"free":false,"name":"Pro","summary":"$349/mo, billed monthly or annually","features":["Custom response limit","Pro integrations","Custom branding with CSS","Custom user seats & teams","Advanced survey logic","10 dashboards","Target surveys by attributes & events"],"components":[{"kind":"fixed","amount":349,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$569+/year (custom)","features":["Custom yearly response pool","Custom number of dashboards","40+ native integrations","Advanced enterprise features"],"components":[{"kind":"fixed","amount":569,"period":"year","currency":"USD"}],"contactSales":true}],"summary":"From $114/mo billed annually. 10-day free trial with 25 responses.","currency":"USD","freeTier":true,"sourceUrl":"https://survicate.com/pricing/","retrievedAt":"2026-09-28T13:44:40.349Z","freeTrialDays":10,"startingPrice":{"amount":114,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | high |
| pricing.starting_price | `{"amount":59,"currency":"USD"}` | `{"amount":114,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.status_page | - | yes |
| security.certifications | - | `[{"name":"ISO/IEC 27001","status":"active"}]` |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.trust_center | - | https://survicate.com/security/ |

## Capabilities (NPS Tools)

| Capability | Nicereply | Survicate |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | - | - |
| Csat and ces customer effort score support | - | - |
| In app javascript survey triggering | - | ✓ |
| Email signature and direct send embeds | - | ✓ |
| SMS text message survey delivery | - | ✗ |
| Automated recurring cadence throttling | - | ✓ |
| Detractor alert routing workflows | - | - |
| Salesforce hubspot CRM sync | - | ✓ |
| Zendesk intercom helpdesk sync | - | ✓ |
| Slack ms teams alert sync | - | ✓ |
| SOC2 type ii | - | - |
| Pricing model | - | Flat subscription |

*Source: vioscaleAI. Generated 2026-10-16T17:47:19.452Z. "-" = undocumented, not absent.*