# MURAL vs RingCentral

**Leader by vioscaleAI score:** RingCentral

| Attribute | MURAL | RingCentral |
|---|---|---|
| **vioscaleAI score** | 62 (73% (medium)) | 75.8 (72% (medium)) |
| content.faq | `[{"answer":"A cloud-based platform where teams collaborate visually in real-time on strategy and projects, with AI-assisted templates, built-in project integrations, and enterprise security controls. It is indexed under Collaboration Software.","source":"https://www.mural.co","question":"What is MURAL?","confidence":0.6},{"answer":"MURAL offers a free tier, so you can start without paying. Paid plans start at $9.99 per member per month. Pricing changes often, so verify at source before relying on it.","source":"https://www.mural.co/pricing","question":"Is MURAL free?","confidence":0.6},{"answer":"MURAL supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.mural.co","question":"What platforms does MURAL support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for MURAL, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.mural.co","question":"Can MURAL be self-hosted?","confidence":0.6},{"answer":"We have confirmed 17 integrations for MURAL, including Microsoft Teams, Webex, Zoom, Jira Cloud, Google Workspace, Slack, Adobe Creative Cloud and Butter, plus 9 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.mural.co","question":"What does MURAL integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for MURAL. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as MURAL not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.mural.co/trust-and-security","question":"What security certifications does MURAL have?","confidence":0.7},{"answer":"MURAL is available worldwide. Its primary market is the United States.","source":"https://www.mural.co/pricing","question":"Where is MURAL available?","confidence":0.75}]` | `[{"answer":"A cloud-based solution combining phone, messaging, video meetings, and intelligent contact center tools to automate and manage customer interactions and internal team communications. It is indexed under Collaboration Software.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What is RingCentral?","confidence":0.6},{"answer":"RingCentral offers a free tier, so you can start without paying. Paid plans start at $20 per user per month. Pricing changes often, so verify at source before relying on it.","source":"https://www.ringcentral.com","question":"Is RingCentral free?","confidence":0.6},{"answer":"RingCentral supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What platforms does RingCentral support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for RingCentral, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"Can RingCentral be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for RingCentral, including Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, Bullhorn, Netsuite and ServiceNow, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What does RingCentral integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for RingCentral. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as RingCentral not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.ringcentral.com/ie/en/legal/trust-center/security/agreements.html","question":"What security certifications does RingCentral have?","confidence":0.7},{"answer":"RingCentral is available worldwide. Its primary markets are the United States, Canada, Australia, the United Kingdom, Germany and France.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"Where is RingCentral available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based platform for visual team collaboration using shared digital canvases with sticky notes, shapes, and frameworks. Teams work together in real time with AI assistance and expert-designed templates to facilitate workshops, align stakeholders, and move ideas from strategy through delivery. | A communication platform enabling businesses to automate and analyze customer interactions through AI-powered voice, messaging, and video capabilities. It helps organizations manage communications, improve customer satisfaction, and gain insights from customer interactions at scale. |
| features.capabilities | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"iso_27001":true,"messaging":true,"api_access":true,"whiteboard":true,"soc2_type_ii":true,"pricing_model":"per_user_seat_monthly","architecture_model":"managed_cloud_saas","compliance_controls":true,"guest_external_access":true,"two_way_jira_asana_linear_card_sync":true,"real_time_multiplayer_crdt_cursor_sync":true,"custom_template_library_for_kanban_and_retros":true,"embeddable_sdk_or_iframe_for_third_party_apps":true,"agile_ceremony_facilitation_timers_voting_cards":true}` | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":true,"max_participants":"up to 300 participants","compliance_controls":true,"guest_external_access":true,"recording_transcription":"recording_ai_notes"}` |
| integrations.count | 23 | 500 |
| integrations.list | `[{"name":"Microsoft Teams"},{"name":"Webex"},{"name":"Zoom"},{"name":"Jira Cloud"},{"name":"Google Workspace"},{"name":"Slack"},{"name":"Adobe Creative Cloud"},{"name":"Butter"},{"name":"Asana","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Microsoft Planner","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Salesforce","native":true,"category":"crm","direction":"bidirectional"},{"name":"Rally","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Adobe Creative Cloud Library","native":true,"category":"design","direction":"unidirectional"},{"name":"Noun Project","native":true,"category":"design","direction":"unidirectional"},{"name":"GIPHY","native":true,"category":"content","direction":"unidirectional"},{"name":"Unsplash","native":true,"category":"content","direction":"unidirectional"},{"name":"LinkedIn","native":true,"category":"social","direction":"unidirectional"},{"name":"Jira","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Azure DevOps","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Figma","native":true,"category":"design","direction":"outbound"},{"name":"GitHub","native":true,"category":"development","direction":"bidirectional"},{"name":"Linear","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Microsoft Outlook","native":true,"category":"email","direction":"outbound"},{"name":"Splunk","native":true,"category":"analytics","direction":"outbound"},{"name":"Trello","native":true,"category":"project_management","direction":"outbound"},{"name":"Zapier","native":true,"category":"automation","direction":"bidirectional"},{"name":"Google Docs","native":true,"category":"productivity","direction":"bidirectional"},{"name":"Google Sheets","native":true,"category":"productivity","direction":"bidirectional"},{"name":"Excel","native":true,"category":"productivity","direction":"bidirectional"},{"name":"Google Calendar","native":true,"category":"calendar","direction":"outbound"},{"name":"Notion","native":true,"category":"productivity","direction":"outbound"},{"name":"Microsoft Copilot","native":true,"category":"ai","direction":"bidirectional"},{"name":"Mural API","native":true,"category":"development","direction":"bidirectional"}]` | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"Bullhorn"},{"name":"Netsuite"},{"name":"ServiceNow"},{"name":"Sugar CRM"},{"name":"Dynamics"},{"name":"Microsoft 365","native":true,"category":"productivity"},{"name":"ChatGPT"},{"name":"Claude"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","CA","AU","GB","DE","FR","IT","ES","PT","SG"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"freemium","plans":[{"free":true,"name":"Free"},{"free":false,"name":"Team+"},{"free":false,"name":"Business"},{"free":false,"name":"Enterprise"}],"summary":"Free tier available; paid plans from Team+ through Enterprise","freeTier":true,"sourceUrl":"https://www.mural.co","retrievedAt":"2026-10-05T11:07:32.757Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Core","summary":"$20/user/month (billed annually)","features":["Unlimited domestic calling","On-demand call recording","100 toll-free minutes","25 SMS per user per month","HD meetings (200 participants)","AI Receptionist add-on","AI Virtual Assistant","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"Unify calls, meetings, and chat in an all-in-one, professional app","contactSales":false,"includedLimits":{"sms_per_user":"25/month","toll_free_minutes":"100","meeting_participants":"200"}},{"free":false,"name":"Advanced","summary":"$25/user/month (billed annually)","features":["Everything in Core","CRM integrations","Connect multiple sites","Core reporting and insights","1000 toll-free minutes","100 SMS per user per month","AI Receptionist add-on","AI Virtual Assistant","AI Writer","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Connect teams across locations and improve customer engagement","contactSales":false,"includedLimits":{"sms_per_user":"100/month","toll_free_minutes":"1000"}},{"free":false,"name":"Ultra","summary":"$35/user/month (billed annually)","features":["Everything in Advanced","10000 toll-free minutes","200 SMS per user per month","RingCentral Webinar","Historical and real-time insights","Unlimited storage","Device analytics & alerts","All AI Virtual Assistant features"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":35,"period":"month","currency":"USD"}],"description":"Engage audiences at scale, backed by deep business insights","contactSales":false,"includedLimits":{"sms_per_user":"200/month","toll_free_minutes":"10000"}},{"free":false,"name":"Customer Engagement Bundle","summary":"Custom pricing","features":["Everything in Ultra","Business SMS Booster","Call Queues Booster"],"description":"Orchestrate faster, consistent service with connected voice & SMS","contactSales":true}],"addOns":[{"name":"AI Receptionist (AIR)"}],"summary":"From $20/user/month (billed annually). Free trial available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.ringcentral.com","retrievedAt":"2026-08-03T14:28:56.383Z","startingPrice":{"amount":20,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.starting_price | `{"amount":9.99,"currency":"USD"}` | - |
| pricing.transparent | no | no |
| reliability.sla_pct | - | 99.999 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"ISO 42001","status":"active"},{"name":"Microsoft SSPA","status":"active"}]` | - |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.iso27001 | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.mural.co/trust-and-security | - |

## Capabilities (Collaboration Software)

| Capability | MURAL | RingCentral |
|---|:--:|:--:|
| **Modality** |  |  |
| Messaging | ✓ | ✓ |
| Video meetings | - | ✓ |
| Whiteboard | ✓ | - |
| **Meetings** |  |  |
| Screen sharing | - | ✓ |
| Recording / transcription | - | Recording + AI notes |
| **Security** |  |  |
| End-to-end encryption | - | - |
| SSO / SCIM | ✓ | ✓ |
| **Access** |  |  |
| Guest / external access | ✓ | ✓ |
| **Compliance** |  |  |
| Compliance controls | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Scale** |  |  |
| Max participants | - | up to 300 participants |
| **Ecosystem** |  |  |
| App marketplace | - | ✓ |
| Public API / bot framework | ✓ | ✓ |
| **Commercial** |  |  |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T08:39:23.261Z. "-" = undocumented, not absent.*