# Middleware vs Zabbix

**Leader by vioscaleAI score:** Middleware

| Attribute | Middleware | Zabbix |
|---|---|---|
| **vioscaleAI score** | 71.2 (74% (medium)) | 53.6 (21% (low)) |
| content.faq | `[{"answer":"Provides comprehensive monitoring and automatic issue detection for cloud infrastructure, with AI-powered root cause analysis and automated code fixes. It is indexed under Observability Tools.","source":"https://middleware.io/pricing/","question":"What is Middleware?","confidence":0.6},{"answer":"Middleware offers a free tier, so you can start without paying. Paid plans start at $0.30. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://middleware.io/pricing/","question":"Is Middleware free?","confidence":0.6},{"answer":"Middleware supports the web, Windows, macOS, Linux, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://middleware.io/pricing/","question":"What platforms does Middleware support?","confidence":0.6},{"answer":"Yes. Middleware can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://middleware.io/pricing/","question":"Can Middleware be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Middleware, including Slack, AWS, Google Cloud, Stripe, Prometheus, OpenTelemetry, Amazon S3 and Azure Blob Storage, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://middleware.io/pricing/","question":"What does Middleware integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Middleware. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Middleware not holding them. Always confirm compliance directly before you rely on it.","source":"https://middleware.io/security/","question":"What security certifications does Middleware have?","confidence":0.7},{"answer":"Middleware is available worldwide. Its primary market is the United States.","source":"https://middleware.io/pricing/","question":"Where is Middleware available?","confidence":0.5}]` | `[{"answer":"Zabbix is a distributed monitoring solution that collects metrics and logs from IT infrastructure, applications, and network devices. It provides dashboards for visualization and delivers alerts through multiple channels when issues are detected. It is indexed under Observability Tools.","source":"https://www.zabbix.com","question":"What is Zabbix?","confidence":0.6},{"answer":"Zabbix is open source, so it can be self-hosted and used at no licence cost. A commercial or hosted edition starts at $325 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.zabbix.com","question":"Is Zabbix free to use?","confidence":0.6},{"answer":"Zabbix supports the web, Windows, Linux and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.zabbix.com","question":"What platforms does Zabbix support?","confidence":0.6},{"answer":"Yes. Zabbix can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.zabbix.com","question":"Can Zabbix be self-hosted?","confidence":0.6},{"answer":"We have confirmed 41 integrations for Zabbix, including SNMP, Java, IPMI, SSH, Telnet, NETCONF, SFTP and ODBC, plus 33 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.zabbix.com","question":"What does Zabbix integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Zabbix. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Zabbix not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.zabbix.com","question":"What security certifications does Zabbix have?","confidence":0.6},{"answer":"Zabbix is available worldwide. The vendor is headquartered in Latvia.","source":"https://www.zabbix.com","question":"Where is Zabbix available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true,"on_prem":true,"self_hosted":true}` |
| description.long | A platform that helps teams monitor cloud systems and applications in real-time, automatically detect problems, analyze their root causes, and resolve them efficiently. | A distributed monitoring solution that provides visibility across cloud infrastructure, networks, applications, services, and IoT devices, available for deployment either on-premises or as a managed cloud service. |
| features.capabilities | `{"apm":true,"rum":true,"logs":true,"hosting":"cloud","metrics":true,"tracing":true,"alerting":true,"dashboards":true,"otel_native":true}` | `{"logs":true,"hosting":"both","metrics":true,"alerting":true,"dashboards":true}` |
| integrations.count | 450 | 45 |
| integrations.list | `[{"name":"Slack"},{"name":"AWS"},{"name":"Google Cloud"},{"name":"Stripe"},{"name":"Prometheus"},{"name":"OpenTelemetry"},{"name":"Amazon S3"},{"name":"Azure Blob Storage"},{"name":"Microsoft Teams","native":true,"category":"alerting","direction":"outbound"},{"name":"Kubernetes","native":true,"direction":"inbound"},{"name":"Docker","native":true,"direction":"inbound"},{"name":"Python","native":true,"direction":"inbound"},{"name":"Node.js","native":true,"direction":"inbound"},{"name":"Go","native":true,"direction":"inbound"},{"name":"iOS","native":true,"direction":"inbound"}]` | `[{"name":"SNMP"},{"name":"Java"},{"name":"IPMI"},{"name":"SSH"},{"name":"Telnet"},{"name":"NETCONF"},{"name":"SFTP"},{"name":"ODBC"},{"name":"ICMP"},{"name":"TCP"},{"name":"Prometheus"},{"name":"Modbus"},{"name":"MQTT"},{"name":"HTTP"},{"name":"HTTPS"},{"name":"VMware"},{"name":"vCenter"},{"name":"Veeam Backup and Replication"},{"name":"Veeam Backup Enterprise Manager"},{"name":"RabbitMQ"},{"name":"GCP"},{"name":"MSSQL"},{"name":"Slack","native":true,"category":"chat","direction":"outbound"},{"name":"MS Teams","native":true,"category":"chat","direction":"outbound"},{"name":"Pushover","native":true,"category":"alerting","direction":"outbound"},{"name":"ilert","native":true,"category":"alerting","direction":"outbound"},{"name":"ManageEngine ServiceDesk","native":true,"category":"itsm","direction":"outbound"},{"name":"Kubernetes","native":true,"category":"infrastructure","direction":"inbound"},{"name":"PagerDuty","category":"on_call","direction":"outbound"},{"name":"Hipchat","category":"chat","direction":"outbound"},{"name":"alerta","category":"monitoring","direction":"outbound"},{"name":"AWS CloudWatch","category":"cloud","direction":"bidirectional"},{"name":"Azure","category":"cloud","direction":"inbound"},{"name":"Docker","category":"infrastructure","direction":"inbound"},{"name":"Elasticsearch","category":"logging","direction":"bidirectional"},{"name":"InfluxDB","category":"metrics","direction":"outbound"},{"name":"Graylog","category":"logging","direction":"inbound"},{"name":"Jenkins","category":"ci_cd","direction":"inbound"},{"name":"Oracle DB","category":"database","direction":"inbound"},{"name":"CloudStack","category":"cloud","direction":"inbound"},{"name":"Nextcloud","category":"storage","direction":"inbound"},{"name":"HAProxy","category":"infrastructure","direction":"inbound"},{"name":"Service Now","category":"itsm"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"LV","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"linux":true,"android":true,"windows":true}` | `{"web":true,"linux":true,"windows":true}` |
| pricing | `{"type":"usage","plans":[{"free":true,"name":"Free","summary":"Free with 100GB/month data limit","features":["Unlimited Users","Community Based Support","14 day retention"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"data_gb":"100","opsai_tokens":"2M","rum_sessions":"1000","retention_days":"14","synthetic_checks":"20000","browser_test_runs":"10"}},{"free":false,"name":"Pay As You Go","summary":"$0.3/GB logs, metrics, traces; $1 per 1K RUM sessions","features":["Error solving with OpsAI","Ingestion Control & Data Pipeline","30 day retention","SSO and Security Features","Dedicated Slack/MS Teams Channel"],"components":[{"per":{"qty":1,"unit":"gb"},"kind":"metered","amount":0.3,"currency":"USD"},{"per":{"qty":1000,"unit":"rum_sessions"},"kind":"metered","amount":1,"currency":"USD"},{"per":{"qty":5000,"unit":"synthetic_checks"},"kind":"metered","amount":1,"currency":"USD"},{"per":{"qty":1000,"unit":"browser_test_runs"},"kind":"metered","amount":10,"currency":"USD"}],"contactSales":false},{"free":false,"name":"BYOC","summary":"Custom pricing with volume discounts","features":["Dedicated Account Team","Multi-year Contract Discounts","Custom Data Retention","Bring Your Own Cloud","24x7 Support","Faster Issue Solving","Automatic Issue Detection","Automatic PR Generation"],"commitment":"annual","description":"Bring Your Own Cloud with dedicated support and custom pricing","contactSales":true}],"summary":"Free tier with 100GB/month. Pay-as-you-go from $0.3/GB. Custom pricing with BYOC option.","currency":"USD","freeTier":true,"sourceUrl":"https://middleware.io/pricing/","retrievedAt":"2026-09-03T23:01:20.828Z","freeTrialDays":14,"startingPrice":{"unit":"gb","amount":0.3,"currency":"USD"},"billingPeriods":["month"]}` | `{"type":"open_source","plans":[{"free":false,"name":"Silver","summary":"$325/month, billed annually","features":["Online support","1 support contact","8x5 support availability","1 day initial response time","Unlimited monitored devices and metrics"],"commitment":"annual","components":[{"kind":"fixed","amount":325,"period":"month","currency":"USD"}],"description":"Online support with business-hours availability and one primary support contact","contactSales":false},{"free":false,"name":"Gold","summary":"From $825/month, billed annually","features":["Phone and online support","2 support contacts","8x5 support availability","4 hour initial response time","Distributed monitoring","Online education","5 Zabbix Online Training Vouchers (Tier 1)","1 Zabbix Summit full ticket","Unlimited monitored devices and metrics"],"commitment":"annual","components":[{"kind":"fixed","amount":825,"period":"month","currency":"USD"}],"description":"Phone and online support during business hours with two support contacts, includes distributed monitoring and training","contactSales":false},{"free":false,"name":"Platinum","summary":"Custom pricing","features":["Phone and online support","3 support contacts","24x7 support availability","2 hour initial response time","Distributed monitoring","Remote troubleshooting","Performance tuning","Environment review","Upgrades by Zabbix team","40 hours remote consultancy","30 Zabbix Online Training Vouchers (Tier 1)","10 Tier 2 training vouchers","3 Zabbix Summit full tickets"],"commitment":"annual","description":"24/7 support with three contacts, includes performance tuning, environment review, and 40 hours of remote consultancy","contactSales":true},{"free":false,"name":"Enterprise","summary":"Custom pricing, enterprise-grade support","features":["Phone and online support","7 support contacts","24x7 support availability","1.5 hour initial response time","1 hour emergency response time","Assigned Customer Success Manager","Remote troubleshooting","Performance tuning","Environment review","Upgrades by Zabbix team","80 hours remote consultancy","100 Zabbix Online Training Vouchers (Tier 1)","30 Tier 2 training vouchers","High availability","Unlimited deployments","Multiple legal entities","Hands-on assistance"],"commitment":"annual","description":"24/7 premium support with seven contacts, assigned customer success manager, hands-on assistance, and 80 hours of consultancy","contactSales":true},{"free":false,"name":"Global","summary":"Custom pricing, premium global support","features":["Phone and online support","20 support contacts","24x7 support availability","1 hour initial response time","1 hour emergency response time","Assigned Customer Success Manager","Remote troubleshooting","Performance tuning","Environment review","Upgrades by Zabbix team","High availability","Unlimited deployments","Multiple legal entities","Hands-on assistance","Annual Q&A session with product owners"],"commitment":"annual","description":"Premium global support with twenty contacts and strategic assistance across unlimited deployments and multiple entities","contactSales":true}],"summary":"Free open-source software with optional subscriptions from $325/month (Silver). All subscriptions include support SLAs and 5 years of security fixes.","currency":"USD","freeTier":true,"sourceUrl":"https://www.zabbix.com","retrievedAt":"2026-08-16T21:34:30.194Z","freeTrialDays":5,"startingPrice":{"amount":325,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.starting_price | `{"amount":0.3,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| reliability.status_page | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |

## Capabilities (Observability Tools)

| Capability | Middleware | Zabbix |
|---|:--:|:--:|
| **Signals** |  |  |
| Metrics | ✓ | ✓ |
| Log management | ✓ | ✓ |
| Distributed tracing | ✓ | - |
| Application performance monitoring | ✓ | - |
| Real-user monitoring | ✓ | - |
| **Response** |  |  |
| Alerting | ✓ | ✓ |
| On-call / incident management | - | - |
| **Insight** |  |  |
| Dashboards | ✓ | ✓ |
| **Standards** |  |  |
| OpenTelemetry-native | ✓ | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud + self-hosted |

*Source: vioscaleAI. Generated 2026-10-16T18:31:29.388Z. "-" = undocumented, not absent.*