# Mend vs Updox

| Attribute | Mend | Updox |
|---|---|---|
| **vioscaleAI score** | 59.3 (70% (medium)) | 55.4 (31% (low)) |
| content.faq | `[{"answer":"A comprehensive application security solution that scans open source dependencies and proprietary code for vulnerabilities, automates remediation through pull requests, and provides governance and compliance tracking across the software supply chain. It is indexed under DevSecOps Tools.","source":"https://www.mend.io","question":"What is Mend?","confidence":0.6},{"answer":"Mend offers a free tier, so you can start without paying. Paid plans are also available: Teams, Enterprise and Renovate Cloud OSS. Pricing changes often, so verify at source before relying on it.","source":"https://www.mend.io","question":"Is Mend free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Mend. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.mend.io","question":"What platforms does Mend support?","confidence":0.6},{"answer":"Yes. Mend can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.mend.io","question":"Can Mend be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for Mend, including GitHub, Azure DevOps, Bitbucket Cloud, Jenkins, Atlassian Bamboo, CI/CD and Repository integration. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.mend.io","question":"What does Mend integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Mend. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Mend not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.mend.io/trust","question":"What security certifications does Mend have?","confidence":0.7},{"answer":"Mend is available worldwide. Its primary market is the United States.","source":"https://www.mend.io","question":"Where is Mend available?","confidence":0.75}]` | `[{"answer":"Integrated solution that streamlines healthcare practice operations by providing tools for patient engagement, document management, secure messaging, and billing automation. It is indexed under Patient Engagement.","source":"https://www.updox.com","question":"What is Updox?","confidence":0.6},{"answer":"Updox does not publish its prices. Pricing is quoted on request, across 2 plans (Standard and Enterprise), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.updox.com/pricing/","question":"How much does Updox cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Updox. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.updox.com/pricing/","question":"What platforms does Updox support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Updox, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.updox.com/pricing/","question":"Can Updox be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and HIPAA for Updox. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Updox not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.updox.com/security-statement/","question":"What security certifications does Updox have?","confidence":0.6}]` |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | An automated security platform that helps identify and manage security risks in application code and external dependencies throughout the development lifecycle. | Updox provides healthcare practices with telehealth capabilities, secure communications (messaging and electronic fax), document management tools, and integrated payment processing to improve patient engagement and operational efficiency while maintaining HIPAA compliance. |
| features.capabilities | `{"sca":true,"dast":true,"sast":true,"sbom":true,"hosting":"both","ci_native":true,"ide_plugin":false,"auto_fix_pr":true,"open_source":true,"iac_scanning":false,"reachability":true,"pricing_model":"enterprise_quote","secret_scanning":false,"deployment_model":"cloud_web_app","container_scanning":false,"license_compliance":true}` | `{"soc2_type_ii":true,"pricing_model":"enterprise_quote","deployment_model":"cloud_web_app","secure_two_way_sms_text_messaging":true,"digital_pre_visit_intake_forms_and_consents":true,"targeted_patient_health_campaign_broadcasts":true}` |
| integrations.count | 2 | 90 |
| integrations.list | `[{"name":"GitHub"},{"name":"Azure DevOps"},{"name":"GitHub Marketplace"},{"name":"Bitbucket Cloud"},{"name":"Jenkins"},{"name":"Atlassian Bamboo"},{"name":"CI/CD","native":true},{"name":"Repository integration","native":true}]` | - |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"enterprise_quote","plans":[{"free":false,"name":"Teams","contactSales":false},{"free":false,"name":"Enterprise","contactSales":true},{"free":true,"name":"Renovate Cloud OSS","description":"Free tier for open source projects and maintainers","contactSales":false}],"summary":"Teams and Enterprise editions; free tier for open source. Contact sales for pricing.","currency":"USD","freeTier":true,"sourceUrl":"https://www.mend.io","retrievedAt":"2026-08-24T22:41:27.445Z"}` | `{"type":"usage","plans":[{"free":false,"name":"Standard","features":["Fax","Telehealth","Patient reminders","Text messaging","Broadcast messaging"],"description":"For small to mid-sized practices","contactSales":true,"includedLimits":{"fax_pages":"1,000/month","text_messages":"500/month","broadcast_messages":"500/month","telehealth_sessions":"75/month","appointment_reminders":"500/month"}},{"free":false,"name":"Enterprise","features":["Fax","Telehealth","Patient reminders","Text messaging","Broadcast messaging"],"description":"For large practices, hospitals, and health systems","contactSales":true,"includedLimits":{"fax_pages":"10,000/month","text_messages":"5,000/month","broadcast_messages":"5,000/month","telehealth_sessions":"500/month","appointment_reminders":"2,500/month"}}],"freeTier":false,"sourceUrl":"https://www.updox.com/pricing/","retrievedAt":"2026-08-21T16:47:14.992Z"}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | quote |
| pricing.price_level | low | unknown |
| pricing.transparent | no | yes |
| reliability.status_page | yes | - |
| security.gdpr | yes | - |
| security.hipaa | - | yes |
| security.iso27001 | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.mend.io/blog/security-automation/ | - |

## Capabilities (Patient Engagement)

| Capability | Mend | Updox |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud web app | Cloud web app |
| Digital pre visit intake forms and consents | - | ✓ |
| Secure two way SMS text messaging | - | ✓ |
| HL7 FHIR BI directional EHR sync | - | - |
| Automated post visit satisfaction surveys nps | - | - |
| Targeted patient health campaign broadcasts | - | ✓ |
| Automated SMS email appointment reminders | - | - |
| Secure PDF medical document sharing | - | - |
| Patient statement generation and portal payments | - | - |
| HIPAA baas business associate agreement | - | - |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | - |
| Pricing model | Enterprise quote | Enterprise quote |

*Source: vioscaleAI. Generated 2026-10-17T01:31:00.355Z. "-" = undocumented, not absent.*