# Mattermost vs RingCentral

**Leader by vioscaleAI score:** RingCentral

| Attribute | Mattermost | RingCentral |
|---|---|---|
| **vioscaleAI score** | 67 (65% (medium)) | 75.8 (72% (medium)) |
| activity.commits_last_30d | 100 | - |
| adoption.dependent_repos | 371 | - |
| adoption.github_stars | 39,264 | - |
| content.faq | `[{"answer":"Mattermost is a self-hosted or cloud-based collaboration platform offering secure messaging, voice calling, screen sharing, workflow automation, and AI-assisted tools for teams and enterprises. It is indexed under Collaboration Software.","source":"https://mattermost.com","question":"What is Mattermost?","confidence":0.6},{"answer":"Mattermost offers a free tier, so you can start without paying. Paid plans are also available: Open Source, Enterprise E10 and Enterprise E20. Pricing changes often, so verify at source before relying on it.","source":"https://mattermost.com","question":"Is Mattermost free?","confidence":0.6},{"answer":"Mattermost supports the web, Windows, macOS, Linux, iOS, Android and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://mattermost.com","question":"What platforms does Mattermost support?","confidence":0.6},{"answer":"Yes. Mattermost can be deployed cloud / SaaS, hybrid, on-premise and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://mattermost.com","question":"Can Mattermost be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Mattermost, including Slack, Git, Jenkins, Twitter, Bugzilla, RSS, Gerrit and Redmine, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://mattermost.com","question":"What does Mattermost integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Mattermost. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Mattermost not holding them. Always confirm compliance directly before you rely on it.","source":"https://mattermost.com/security","question":"What security certifications does Mattermost have?","confidence":0.7},{"answer":"Mattermost is available worldwide. Its primary markets are the United States, Canada, the United Kingdom, the EU and Japan. The vendor is headquartered in the United States.","source":"https://mattermost.com","question":"Where is Mattermost available?","confidence":0.75}]` | `[{"answer":"A cloud-based solution combining phone, messaging, video meetings, and intelligent contact center tools to automate and manage customer interactions and internal team communications. It is indexed under Collaboration Software.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What is RingCentral?","confidence":0.6},{"answer":"RingCentral offers a free tier, so you can start without paying. Paid plans start at $20 per user per month. Pricing changes often, so verify at source before relying on it.","source":"https://www.ringcentral.com","question":"Is RingCentral free?","confidence":0.6},{"answer":"RingCentral supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What platforms does RingCentral support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for RingCentral, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"Can RingCentral be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for RingCentral, including Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, Bullhorn, Netsuite and ServiceNow, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What does RingCentral integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for RingCentral. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as RingCentral not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.ringcentral.com/ie/en/legal/trust-center/security/agreements.html","question":"What security certifications does RingCentral have?","confidence":0.7},{"answer":"RingCentral is available worldwide. Its primary markets are the United States, Canada, Australia, the United Kingdom, Germany and France.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"Where is RingCentral available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true,"on_prem":true,"air_gapped":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | Mattermost is a self-hosted or cloud-based collaboration platform offering secure messaging, voice calling, screen sharing, workflow automation, and AI-assisted tools for teams and enterprises. | A communication platform enabling businesses to automate and analyze customer interactions through AI-powered voice, messaging, and video capabilities. It helps organizations manage communications, improve customer satisfaction, and gain insights from customer interactions at scale. |
| features.capabilities | `{"hosting":"both","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"whiteboard":false,"pricing_model":"per_seat_subscription","screen_sharing":true,"video_meetings":false,"app_marketplace":true,"deployment_model":"self_hosted_on_premise","compliance_controls":true,"guest_external_access":true,"recording_transcription":"recording_ai_notes","cross_company_guest_channels":true,"threaded_reply_conversations":true,"automated_workflow_bot_builders":true,"channel_based_topic_organization":true,"jira_github_engineering_webhook_sync":true,"robust_message_search_and_history_indexing":true}` | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":true,"max_participants":"up to 300 participants","compliance_controls":true,"guest_external_access":true,"recording_transcription":"recording_ai_notes"}` |
| integrations.count | 700 | 500 |
| integrations.list | `[{"name":"Slack"},{"name":"Git"},{"name":"Jenkins"},{"name":"GitLab"},{"name":"GitHub"},{"name":"Twitter"},{"name":"Bugzilla"},{"name":"RSS"},{"name":"Gerrit"},{"name":"Redmine"},{"name":"Mercurial"},{"name":"SVN"},{"name":"Threema"},{"name":"Pexip"},{"name":"Prometheus","category":"monitoring","direction":"inbound"},{"name":"Grafana","category":"monitoring","direction":"inbound"},{"name":"Microsoft Teams","native":true,"category":"chat","direction":"bidirectional"},{"name":"Matrix","native":false,"category":"chat","direction":"bidirectional"},{"name":"XMPP","native":false,"category":"chat","direction":"bidirectional"},{"name":"Trello","native":true,"category":"project_management","direction":"outbound"},{"name":"ServiceNow","native":true,"category":"itsm","direction":"bidirectional"},{"name":"PagerDuty","native":true,"category":"incident_response","direction":"bidirectional"},{"name":"Splunk","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"Nagios","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"Ansible","native":true,"category":"automation","direction":"outbound"},{"name":"Matterbridge","native":false,"category":"chat","direction":"bidirectional"}]` | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"Bullhorn"},{"name":"Netsuite"},{"name":"ServiceNow"},{"name":"Sugar CRM"},{"name":"Dynamics"},{"name":"Microsoft 365","native":true,"category":"productivity"},{"name":"ChatGPT"},{"name":"Claude"}]` |
| language.primary | TypeScript | - |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","CA","AU","GB","DE","FR","IT","ES","PT","SG"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"linux":true,"android":true,"windows":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":false,"name":"Enterprise Edition E10","contactSales":false},{"free":false,"name":"Enterprise Edition E20","contactSales":false}],"freeTier":true,"sourceUrl":"https://mattermost.com","retrievedAt":"2026-10-05T11:08:02.475Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Core","summary":"$20/user/month (billed annually)","features":["Unlimited domestic calling","On-demand call recording","100 toll-free minutes","25 SMS per user per month","HD meetings (200 participants)","AI Receptionist add-on","AI Virtual Assistant","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"Unify calls, meetings, and chat in an all-in-one, professional app","contactSales":false,"includedLimits":{"sms_per_user":"25/month","toll_free_minutes":"100","meeting_participants":"200"}},{"free":false,"name":"Advanced","summary":"$25/user/month (billed annually)","features":["Everything in Core","CRM integrations","Connect multiple sites","Core reporting and insights","1000 toll-free minutes","100 SMS per user per month","AI Receptionist add-on","AI Virtual Assistant","AI Writer","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Connect teams across locations and improve customer engagement","contactSales":false,"includedLimits":{"sms_per_user":"100/month","toll_free_minutes":"1000"}},{"free":false,"name":"Ultra","summary":"$35/user/month (billed annually)","features":["Everything in Advanced","10000 toll-free minutes","200 SMS per user per month","RingCentral Webinar","Historical and real-time insights","Unlimited storage","Device analytics & alerts","All AI Virtual Assistant features"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":35,"period":"month","currency":"USD"}],"description":"Engage audiences at scale, backed by deep business insights","contactSales":false,"includedLimits":{"sms_per_user":"200/month","toll_free_minutes":"10000"}},{"free":false,"name":"Customer Engagement Bundle","summary":"Custom pricing","features":["Everything in Ultra","Business SMS Booster","Call Queues Booster"],"description":"Orchestrate faster, consistent service with connected voice & SMS","contactSales":true}],"addOns":[{"name":"AI Receptionist (AIR)"}],"summary":"From $20/user/month (billed annually). Free trial available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.ringcentral.com","retrievedAt":"2026-08-03T14:28:56.383Z","startingPrice":{"amount":20,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | no | no |
| release.cadence_days | 1 | - |
| release.history | `[{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.10.3-rc1","date":"2026-10-02T11:23:57Z","type":"prerelease","version":"v11.10.3-rc1"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v12.0.0-rc2","date":"2026-09-25T08:37:30Z","type":"prerelease","version":"v12.0.0-rc2"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.11.1","date":"2026-09-24T06:27:30Z","type":"stable","version":"v11.11.1"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v12.0.0-rc1","date":"2026-09-18T10:58:45Z","type":"prerelease","version":"v12.0.0-rc1"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v10.11.24","date":"2026-09-16T09:55:00Z","type":"stable","version":"v10.11.24"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.10.2","date":"2026-09-15T07:48:24Z","type":"stable","version":"v11.10.2"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.7.11","date":"2026-09-15T05:06:55Z","type":"stable","version":"v11.7.11"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.7.11-rc1","date":"2026-09-11T12:06:09Z","type":"prerelease","version":"v11.7.11-rc1"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.9.2","date":"2026-09-15T06:26:10Z","type":"stable","version":"v11.9.2"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.11.0","date":"2026-09-07T11:26:50Z","type":"stable","version":"v11.11.0"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.11.0-rc3","date":"2026-09-07T10:37:02Z","type":"prerelease","version":"v11.11.0-rc3"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.7.10","date":"2026-08-26T11:53:54Z","type":"stable","version":"v11.7.10"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.11.0-rc2","date":"2026-08-25T09:15:51Z","type":"prerelease","version":"v11.11.0-rc2"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.10.1","date":"2026-08-24T07:07:00Z","type":"stable","version":"v11.10.1"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.11.0-rc1","date":"2026-08-18T06:47:33Z","type":"prerelease","version":"v11.11.0-rc1"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.7.9","date":"2026-08-13T06:29:32Z","type":"stable","version":"v11.7.9"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.9.1","date":"2026-08-13T06:07:31Z","type":"stable","version":"v11.9.1"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.9.1-rc1","date":"2026-08-07T09:17:30Z","type":"prerelease","version":"v11.9.1-rc1"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.8.5","date":"2026-08-13T05:45:21Z","type":"stable","version":"v11.8.5"},{"url":"https://github.com/mattermost/mattermost/releases/tag/v11.8.5-rc1","date":"2026-08-07T08:38:34Z","type":"prerelease","version":"v11.8.5-rc1"}]` | - |
| reliability.sla_pct | - | 99.999 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"Section 508 Compliance","status":"active","evidenceUrl":"https://mattermost.com"}]` | - |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.scorecard | 7.3 | - |
| security.soc2 | - | yes |
| security.trust_center | https://mattermost.com/blog/trusted-device-authentication-101/ | - |
| security.vulnerabilities | `{"count":0,"source":"https://advisories.ecosyste.ms/api/v1/advisories?ecosystem=npm&package_name=mattermost-redux&per_page=100","last_12m":0,"max_severity":null}` | - |

## Capabilities (Collaboration Software)

| Capability | Mattermost | RingCentral |
|---|:--:|:--:|
| **Modality** |  |  |
| Messaging | ✓ | ✓ |
| Video meetings | ✗ | ✓ |
| Whiteboard | ✗ | - |
| **Meetings** |  |  |
| Screen sharing | ✓ | ✓ |
| Recording / transcription | Recording + AI notes | Recording + AI notes |
| **Security** |  |  |
| End-to-end encryption | - | - |
| SSO / SCIM | ✓ | ✓ |
| **Access** |  |  |
| Guest / external access | ✓ | ✓ |
| **Compliance** |  |  |
| Compliance controls | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Cloud only |
| **Scale** |  |  |
| Max participants | - | up to 300 participants |
| **Ecosystem** |  |  |
| App marketplace | ✓ | ✓ |
| Public API / bot framework | ✓ | ✓ |
| **Commercial** |  |  |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T20:58:09.286Z. "-" = undocumented, not absent.*