# Mattermost Playbooks vs Spike.sh

**Leader by vioscaleAI score:** Spike.sh

| Attribute | Mattermost Playbooks | Spike.sh |
|---|---|---|
| **vioscaleAI score** | 38.6 (40% (low)) | 56.4 (50% (medium)) |
| content.faq | `[{"answer":"A feature within Mattermost that enables teams to implement consistent, structured processes using guided checklists, automated actions, and post-incident retrospectives to improve reliability and reduce variability. It is indexed under Incident Management.","source":"https://mattermost.com/incident-management/","question":"What is Mattermost Playbooks?","confidence":0.6},{"answer":"Mattermost Playbooks does not publish its prices. Pricing is quoted on request, across 3 plans (Open Source, Enterprise E10 and Enterprise E20), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://mattermost.com/incident-management/","question":"How much does Mattermost Playbooks cost?","confidence":0.6},{"answer":"Mattermost Playbooks supports the web, Windows, macOS, Linux, iOS, Android and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://mattermost.com/incident-management/","question":"What platforms does Mattermost Playbooks support?","confidence":0.6},{"answer":"Yes. Mattermost Playbooks can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://mattermost.com/incident-management/","question":"Can Mattermost Playbooks be self-hosted?","confidence":0.6},{"answer":"We have confirmed 19 integrations for Mattermost Playbooks, including AWS, GitLab, CodeShip, PagerDuty, Splunk, Jira, Nagios and DigitalOcean, plus 11 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://mattermost.com/incident-management/","question":"What does Mattermost Playbooks integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA for Mattermost Playbooks. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Mattermost Playbooks not holding them. Always confirm compliance directly before you rely on it.","source":"https://mattermost.com/blog/mattermost-4-6-508-compliance/","question":"What security certifications does Mattermost Playbooks have?","confidence":0.7}]` | `[{"answer":"A SaaS platform that centralizes incident alerts from multiple sources (phone, SMS, email, chat), manages on-call team rotations and escalations, and coordinates incident response through team collaboration tools and automated workflows. It is indexed under Incident Management.","source":"https://spike.sh/pricing","question":"What is Spike.sh?","confidence":0.6},{"answer":"Spike.sh offers a free tier, so you can start without paying. Paid plans start at $7 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://spike.sh/pricing","question":"Is Spike.sh free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Spike.sh. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://spike.sh/pricing","question":"What platforms does Spike.sh support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Spike.sh, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://spike.sh/pricing","question":"Can Spike.sh be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for Spike.sh, including Slack, Microsoft Teams, Discord, WhatsApp, Telegram, JIRA, ClickUp and Linear, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://spike.sh/pricing","question":"What does Spike.sh integrate with?","confidence":0.6},{"answer":"Spike.sh is available worldwide. Its primary market is the United States.","source":"https://spike.sh/pricing","question":"Where is Spike.sh available?","confidence":0.5}]` |
| deployment.options | `{"self_hosted":true}` | `{"cloud":true}` |
| description.long | Mattermost Playbooks enables teams to run consistent, error-resistant operational processes through templated checklists, triggered automation, and integrated communications, improving reliability and speed for incident response and routine workflows. | An incident management and on-call platform that automatically notifies your team when issues arise through phone, SMS, Slack, and other channels. It helps teams triage, coordinate, and resolve incidents faster with AI assistance and integrations to monitoring and ticketing tools. |
| features.capabilities | `{"pricing_model":"quote","deployment_model":"self_host","automated_runbooks":true,"post_mortem_generation":true,"microsoft_teams_integration":true}` | `{"pricing_model":"per_responder_seat","deployment_model":"saas","slack_integration":true,"microsoft_teams_integration":true}` |
| integrations.count | 11 | 111 |
| integrations.list | `[{"name":"AWS"},{"name":"GitLab"},{"name":"CodeShip"},{"name":"PagerDuty"},{"name":"Splunk"},{"name":"Jira"},{"name":"Nagios"},{"name":"DigitalOcean"},{"name":"Netlify"},{"name":"Kubernetes","native":true,"category":"infrastructure","direction":"bidirectional"},{"name":"Jenkins","native":true,"category":"ci_cd","direction":"bidirectional"},{"name":"Redmine","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Git","native":true,"category":"vcs","direction":"bidirectional"},{"name":"Mercurial","native":true,"category":"vcs","direction":"bidirectional"},{"name":"SVN","native":true,"category":"vcs","direction":"bidirectional"},{"name":"Threema","native":true,"category":"messaging","direction":"inbound"},{"name":"Twitter","native":true,"category":"social","direction":"inbound"},{"name":"RSS","native":true,"category":"syndication","direction":"inbound"},{"name":"Bugzilla","native":true,"category":"issue_tracking","direction":"bidirectional"},{"name":"Gerrit","native":true,"category":"code_review","direction":"bidirectional"},{"name":"GitHub"},{"name":"ServiceNow","category":"itsm"},{"name":"Microsoft Teams"},{"name":"Trello"},{"name":"Ansible"},{"name":"Atlassian"}]` | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Discord"},{"name":"WhatsApp"},{"name":"Telegram"},{"name":"JIRA"},{"name":"ClickUp"},{"name":"Linear"},{"name":"Google Meet"},{"name":"Webhooks"},{"name":"Email"},{"name":"Datadog","native":true,"category":"monitoring","direction":"inbound"},{"name":"Sentry","native":true,"category":"monitoring","direction":"inbound"},{"name":"Splunk","native":true,"category":"monitoring","direction":"inbound"},{"name":"Elastic Cloud","native":true,"category":"monitoring","direction":"inbound"},{"name":"AWS","native":true,"category":"cloud","direction":"inbound"},{"name":"Google Cloud","native":true,"category":"cloud","direction":"inbound"},{"name":"Microsoft Azure","native":true,"category":"cloud","direction":"inbound"},{"name":"Oracle Cloud","native":true,"category":"cloud","direction":"inbound"},{"name":"MongoDB Atlas","native":true,"category":"database","direction":"inbound"},{"name":"GitHub Workflow","native":true,"category":"ci_cd","direction":"inbound"},{"name":"Jenkins","native":true,"category":"ci_cd","direction":"inbound"},{"name":"Zendesk","native":true,"category":"support","direction":"inbound"},{"name":"Zapier","native":true,"category":"automation","direction":"bidirectional"},{"name":"Webhook","native":true,"category":"integration","direction":"bidirectional"}]` |
| market.availability | - | `{"hqCountry":"IN","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"linux":true,"android":true,"windows":true}` | `{"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Open Source","description":"Free self-hosted version","contactSales":false},{"free":false,"name":"Enterprise E10","description":"Commercial version for high-trust organizations","contactSales":true},{"free":false,"name":"Enterprise E20","description":"Commercial version for high-trust organizations","contactSales":true}],"summary":"Free open source version; paid Enterprise editions (E10, E20) available","freeTier":true,"sourceUrl":"https://mattermost.com/incident-management/","retrievedAt":"2026-09-05T16:38:22.652Z","freeTrialDays":30}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$7/user/month","features":["100 total alerts on Phone and SMS","WhatsApp and Telegram alerts","ChatOps with Slack and Discord","On-Call Scheduling","Live Call Routing (limited)","Status Page","Unlimited Slack, Teams, Discord alerts","Email support"],"components":[{"kind":"per_unit","unit":"user","amount":7,"period":"month","currency":"USD"}],"description":"For small teams setting up their first on-call rotation","contactSales":false,"includedLimits":{"incoming_calls":"5/month","phone_sms_alerts":"100/month","on_call_schedules":"1"}},{"free":false,"name":"Business","summary":"$14/user/month","features":["Unlimited alerts on Phone and SMS","Everything in Starter plan","Multiple Teams (workspace)","Live Call Routing (Unlimited)","Trigger external scripts","Incident Context","Jira, ClickUp, Linear integration","War rooms (video conferencing)","Private status pages","Email and live chat support"],"components":[{"kind":"per_unit","unit":"user","amount":14,"period":"month","currency":"USD"}],"description":"For scaling teams running multiple services and rotations","contactSales":false,"includedLimits":{"phone_sms_alerts":"Unlimited"}},{"free":false,"name":"Enterprise","summary":"Contact Sales","features":["Everything in Business plan","SSO (Single Sign-On)","Dedicated support channel","Live call routing managed by provider","Tailored incident insights"],"description":"For organisations needing managed partnership support","contactSales":true}],"summary":"From $7/user/month. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://spike.sh/pricing","retrievedAt":"2026-09-21T11:29:40.770Z","freeTrialDays":14,"startingPrice":{"unit":"user","amount":7,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | low |
| pricing.starting_price | - | `{"amount":7,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.status_page | - | yes |
| security.certifications | `[{"name":"Section 508 Compliance","status":"active"}]` | - |
| security.gdpr | - | yes |
| security.hipaa | yes | - |
| security.trust_center | https://mattermost.com/blog/mattermost-4-6-508-compliance/ | https://spike.sh/security |

## Capabilities (Incident Management)

| Capability | Mattermost Playbooks | Spike.sh |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Self host | Saas |
| Slack integration | - | ✓ |
| Microsoft teams integration | ✓ | ✓ |
| Auto channel creation | - | - |
| Zoom meet bridge automation | - | - |
| Automated runbooks | ✓ | - |
| Post mortem generation | ✓ | - |
| Jira linear two way sync | - | - |
| Pagerduty opsgenie sync | - | - |
| Mttr analytics dashboard | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | Quote | Per responder seat |

*Source: vioscaleAI. Generated 2026-10-16T19:30:25.209Z. "-" = undocumented, not absent.*