# Mattermost Playbooks vs Rootly

**Leader by vioscaleAI score:** Rootly

| Attribute | Mattermost Playbooks | Rootly |
|---|---|---|
| **vioscaleAI score** | 38.6 (40% (low)) | 77 (72% (medium)) |
| content.faq | `[{"answer":"A feature within Mattermost that enables teams to implement consistent, structured processes using guided checklists, automated actions, and post-incident retrospectives to improve reliability and reduce variability. It is indexed under Incident Management.","source":"https://mattermost.com/incident-management/","question":"What is Mattermost Playbooks?","confidence":0.6},{"answer":"Mattermost Playbooks does not publish its prices. Pricing is quoted on request, across 3 plans (Open Source, Enterprise E10 and Enterprise E20), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://mattermost.com/incident-management/","question":"How much does Mattermost Playbooks cost?","confidence":0.6},{"answer":"Mattermost Playbooks supports the web, Windows, macOS, Linux, iOS, Android and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://mattermost.com/incident-management/","question":"What platforms does Mattermost Playbooks support?","confidence":0.6},{"answer":"Yes. Mattermost Playbooks can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://mattermost.com/incident-management/","question":"Can Mattermost Playbooks be self-hosted?","confidence":0.6},{"answer":"We have confirmed 19 integrations for Mattermost Playbooks, including AWS, GitLab, CodeShip, PagerDuty, Splunk, Jira, Nagios and DigitalOcean, plus 11 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://mattermost.com/incident-management/","question":"What does Mattermost Playbooks integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA for Mattermost Playbooks. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Mattermost Playbooks not holding them. Always confirm compliance directly before you rely on it.","source":"https://mattermost.com/blog/mattermost-4-6-508-compliance/","question":"What security certifications does Mattermost Playbooks have?","confidence":0.7}]` | `[{"answer":"An AI-native incident management platform that integrates with your monitoring, code, and infrastructure to help teams quickly detect, manage, and resolve incidents. Includes incident response coordination, on-call scheduling, and automated status pages. It is indexed under Incident Management.","source":"https://rootly.com","question":"What is Rootly?","confidence":0.6},{"answer":"Rootly offers a free tier, so you can start without paying. Paid plans start at $20 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://rootly.com/pricing","question":"Is Rootly free?","confidence":0.6},{"answer":"Rootly supports the web, iOS, Android and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://rootly.com","question":"What platforms does Rootly support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Rootly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://rootly.com","question":"Can Rootly be self-hosted?","confidence":0.6},{"answer":"We have confirmed 31 integrations for Rootly, including Slack, AWS CloudWatch, AWS EventBridge, Datadog, GitHub, Notion, Terraform and Zoom, plus 23 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://rootly.com","question":"What does Rootly integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Rootly. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Rootly not holding them. Always confirm compliance directly before you rely on it.","source":"https://rootly.com/security","question":"What security certifications does Rootly have?","confidence":0.7},{"answer":"Rootly is available worldwide. Its primary market is the United States.","source":"https://rootly.com/pricing","question":"Where is Rootly available?","confidence":0.5}]` |
| deployment.options | `{"self_hosted":true}` | `{"cloud":true}` |
| description.long | Mattermost Playbooks enables teams to run consistent, error-resistant operational processes through templated checklists, triggered automation, and integrated communications, improving reliability and speed for incident response and routine workflows. | Cloud-based platform for managing incidents and on-call rotations, with AI-powered automation to accelerate response and resolution. Teams coordinate incidents through Slack or Teams, and automated tools create incident documentation and retrospectives. |
| features.capabilities | `{"pricing_model":"quote","deployment_model":"self_host","automated_runbooks":true,"post_mortem_generation":true,"microsoft_teams_integration":true}` | `{"deployment_model":"saas","slack_integration":true,"post_mortem_generation":true,"microsoft_teams_integration":true}` |
| integrations.count | 11 | 33 |
| integrations.list | `[{"name":"AWS"},{"name":"GitLab"},{"name":"CodeShip"},{"name":"PagerDuty"},{"name":"Splunk"},{"name":"Jira"},{"name":"Nagios"},{"name":"DigitalOcean"},{"name":"Netlify"},{"name":"Kubernetes","native":true,"category":"infrastructure","direction":"bidirectional"},{"name":"Jenkins","native":true,"category":"ci_cd","direction":"bidirectional"},{"name":"Redmine","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Git","native":true,"category":"vcs","direction":"bidirectional"},{"name":"Mercurial","native":true,"category":"vcs","direction":"bidirectional"},{"name":"SVN","native":true,"category":"vcs","direction":"bidirectional"},{"name":"Threema","native":true,"category":"messaging","direction":"inbound"},{"name":"Twitter","native":true,"category":"social","direction":"inbound"},{"name":"RSS","native":true,"category":"syndication","direction":"inbound"},{"name":"Bugzilla","native":true,"category":"issue_tracking","direction":"bidirectional"},{"name":"Gerrit","native":true,"category":"code_review","direction":"bidirectional"},{"name":"GitHub"},{"name":"ServiceNow","category":"itsm"},{"name":"Microsoft Teams"},{"name":"Trello"},{"name":"Ansible"},{"name":"Atlassian"}]` | `[{"name":"Slack"},{"name":"AWS CloudWatch"},{"name":"AWS EventBridge"},{"name":"Datadog"},{"name":"GitHub"},{"name":"Notion"},{"name":"Terraform"},{"name":"Zoom"},{"name":"Google Cloud"},{"name":"Prometheus Alertmanager"},{"name":"Azure OpenAI"},{"name":"Google Gemini"},{"name":"Mistral AI"},{"name":"OpenAI"},{"name":"Superplane"},{"name":"Zapier"},{"name":"Pylon"},{"name":"Webex"},{"name":"Checkly"},{"name":"Chronosphere"},{"name":"StatusCake"},{"name":"uptime.com"},{"name":"Confluence Cloud"},{"name":"HashiCorp Vault"},{"name":"Looker"},{"name":"Zendesk"},{"name":"Claude"},{"name":"Backstage"},{"name":"Microsoft Teams","native":true,"category":"chat","direction":"bidirectional"},{"name":"Jira","native":true},{"name":"Cortex","native":true,"direction":"inbound"},{"name":"Microsoft Intune","native":true},{"name":"Linear","native":true,"category":"issue_tracking","direction":"bidirectional"},{"name":"Jira Cloud","native":true,"category":"issue_tracking","direction":"bidirectional"},{"name":"PagerDuty","native":true,"category":"on_call","direction":"bidirectional"},{"name":"ServiceNow","native":true,"category":"itsm","direction":"bidirectional"},{"name":"Google Docs","native":true,"category":"documentation","direction":"outbound"},{"name":"SharePoint","native":true,"category":"documentation","direction":"outbound"},{"name":"Dropbox Paper","native":true,"category":"documentation","direction":"outbound"},{"name":"Quip","native":true,"category":"documentation","direction":"outbound"},{"name":"Airtable","native":true,"category":"database","direction":"bidirectional"},{"name":"AWS SNS","native":true,"category":"infrastructure","direction":"outbound"},{"name":"Upwind","native":true,"category":"security","direction":"inbound"},{"name":"Scribe","native":true,"category":"transcription","direction":"inbound"}]` |
| market.availability | - | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"linux":true,"android":true,"windows":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Open Source","description":"Free self-hosted version","contactSales":false},{"free":false,"name":"Enterprise E10","description":"Commercial version for high-trust organizations","contactSales":true},{"free":false,"name":"Enterprise E20","description":"Commercial version for high-trust organizations","contactSales":true}],"summary":"Free open source version; paid Enterprise editions (E10, E20) available","freeTier":true,"sourceUrl":"https://mattermost.com/incident-management/","retrievedAt":"2026-09-05T16:38:22.652Z","freeTrialDays":30}` | `{"type":"subscription","plans":[{"free":false,"name":"Essentials","summary":"$20/user/mo","features":["Response with Slack","@Rootly AI Chat","AI Similar Incidents","AI Scribe Meeting Bot","Retrospectives","Status Page","Mobile App","Advanced Metrics & Insights","SSO + SAML"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"Incident management for growing companies","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["Everything in Essentials","Custom and Dynamic Forms","Custom Incident Types","Private Incidents","Native Secrets Management","Custom Data Retention & Session Timeout","Audit Logs","Advanced Workflows","SSO + SAML + SCIM","Alert Grouping and Noise Reduction","Schedule Gap Detection & Fallback","Sync to Slack User Groups","Support for China","Dynamic Escalation Paths","Custom Alert Fields and Labels"],"description":"Custom features and support for enterprise scale","contactSales":true}],"summary":"From $20/user/mo. Free 14-day trial. Startups with <100 employees, <$50M raised, <5 years old qualify for up to 50% discount.","currency":"USD","freeTier":true,"sourceUrl":"https://rootly.com/pricing","retrievedAt":"2026-08-19T13:14:40.471Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":20,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.starting_price | - | `{"amount":20,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | - | 99.99 |
| reliability.status_page | - | yes |
| security.certifications | `[{"name":"Section 508 Compliance","status":"active"}]` | - |
| security.gdpr | - | yes |
| security.hipaa | yes | yes |
| security.soc2 | - | yes |
| security.trust_center | https://mattermost.com/blog/mattermost-4-6-508-compliance/ | https://rootly.com/blog/dora-compliance-checklist |

## Capabilities (Incident Management)

| Capability | Mattermost Playbooks | Rootly |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Self host | Saas |
| Slack integration | - | ✓ |
| Microsoft teams integration | ✓ | ✓ |
| Auto channel creation | - | - |
| Zoom meet bridge automation | - | - |
| Automated runbooks | ✓ | - |
| Post mortem generation | ✓ | ✓ |
| Jira linear two way sync | - | - |
| Pagerduty opsgenie sync | - | - |
| Mttr analytics dashboard | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | Quote | - |

*Source: vioscaleAI. Generated 2026-10-16T20:16:10.678Z. "-" = undocumented, not absent.*