# Lumigo vs Tideways

**Leader by vioscaleAI score:** Lumigo

| Attribute | Lumigo | Tideways |
|---|---|---|
| **vioscaleAI score** | 55.3 (73% (medium)) | 44.3 (65% (medium)) |
| content.faq | `[{"answer":"A cloud-based platform that collects and correlates application traces, logs, and metrics to provide comprehensive visibility into system behavior, with automated error detection and real-time alerting capabilities for troubleshooting issues. It is indexed under APM Tools.","source":"https://lumigo.io/aws-ecs-understanding-launch-types-service-options-and-pricing/ecs-vs-kubernetes-6-key-differences-and-how-to-choose/","question":"What is Lumigo?","confidence":0.6},{"answer":"Lumigo offers a free tier, so you can start without paying. Paid plans start at $119 per month. Pricing changes often, so verify at source before relying on it.","source":"https://lumigo.io","question":"Is Lumigo free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Lumigo. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://lumigo.io/aws-ecs-understanding-launch-types-service-options-and-pricing/ecs-vs-kubernetes-6-key-differences-and-how-to-choose/","question":"What platforms does Lumigo support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Lumigo, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://lumigo.io/aws-ecs-understanding-launch-types-service-options-and-pricing/ecs-vs-kubernetes-6-key-differences-and-how-to-choose/","question":"Can Lumigo be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for Lumigo, including Kubernetes, AWS, OpenTelemetry, Serverless Framework, CircleCI, Slack, PagerDuty and Amazon ECS. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://lumigo.io/aws-ecs-understanding-launch-types-service-options-and-pricing/ecs-vs-kubernetes-6-key-differences-and-how-to-choose/","question":"What does Lumigo integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Lumigo. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Lumigo not holding them. Always confirm compliance directly before you rely on it.","source":"https://lumigo.io/security","question":"What security certifications does Lumigo have?","confidence":0.7}]` | `[{"answer":"PHP application performance monitoring, profiling, and error tracking. Tideways shows where performance breaks down in production in real time. It is indexed under APM Tools.","source":"https://tideways.com","question":"What is Tideways?","confidence":0.6},{"answer":"Tideways is a paid product; published pricing starts at €29 per month. It is sold across 3 plans (Team, Business and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://tideways.com","question":"How much does Tideways cost?","confidence":0.6},{"answer":"Tideways supports the web, macOS, Linux and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://tideways.com","question":"What platforms does Tideways support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Tideways, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://tideways.com","question":"Can Tideways be self-hosted?","confidence":0.6},{"answer":"We have confirmed 5 integrations for Tideways, including Slack, Microsoft Teams, PagerDuty, OpsGenie and Splunk On-Call. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://tideways.com","question":"What does Tideways integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Tideways. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Tideways not holding them. Always confirm compliance directly before you rely on it.","source":"https://tideways.com/security","question":"What security certifications does Tideways have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Lumigo provides observability for cloud-native and serverless applications. It offers distributed tracing, automated error detection, real-time monitoring, and microservices insights to help developers quickly identify and resolve performance and reliability issues. | PHP application performance monitoring, profiling, and error tracking. Tideways shows where performance breaks down in production in real time. |
| features.capabilities | `{"hosting":"both","languages":"Python, Node.js, Java, Go","service_map":true,"otel_support":"native","error_analytics":true,"anomaly_detection":true,"distributed_tracing":true,"auto_instrumentation":true}` | `{"rum":true,"hosting":"cloud","languages":"PHP","db_monitoring":true,"code_profiling":true,"error_analytics":true,"distributed_tracing":true,"auto_instrumentation":true}` |
| integrations.count | 8 | 7 |
| integrations.list | `[{"name":"Kubernetes"},{"name":"AWS"},{"name":"OpenTelemetry"},{"name":"Serverless Framework"},{"name":"CircleCI"},{"name":"Slack","native":true,"category":"chat","direction":"outbound"},{"name":"PagerDuty","native":true,"category":"incident_management","direction":"outbound"},{"name":"AWS Lambda","native":true},{"name":"Amazon ECS","native":true},{"name":"AWS CDK","native":true},{"name":"AWS CloudWatch","native":true}]` | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"PagerDuty"},{"name":"OpsGenie"},{"name":"Splunk On-Call"},{"name":"Email","native":true,"direction":"outbound"},{"name":"Webhooks","native":true,"direction":"outbound"}]` |
| market.availability | - | `{"hqCountry":"DE","primaryMarkets":["DE","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","summary":"Free","features":["150k Traces/mo","14 Day Trace Retention","5GB/mo Logs","3 Days Log Retention","5GB/mo Metrics","3 Days Retention","Copilot Basic","Documentation"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"logs":"5GB/mo","traces":"150k/mo","metrics":"5GB/mo","log_retention":"3 days","trace_retention":"14 days","metrics_retention":"3 days"}},{"free":false,"name":"Standard","summary":"$99/mo annual, $119/mo monthly","features":["1M Traces/mo","14 Day Trace Retention","40GB/mo Logs","7 Days Log Retention","40GB/mo Metrics","7 Days Retention","Copilot","Basic Support","Email Support"],"components":[{"kind":"fixed","amount":119,"period":"month","currency":"USD"}],"description":"Great for small businesses","contactSales":false,"includedLimits":{"logs":"40GB/mo","traces":"1M/mo","metrics":"40GB/mo","log_retention":"7 days","trace_retention":"14 days","metrics_retention":"7 days"}},{"free":false,"name":"Plus","summary":"$299/mo annual, $359/mo monthly","features":["5M Traces/mo","14 Day Trace Retention","100GB/mo Logs","30 Days Log Retention","100GB/mo Metrics","30 Days Retention","Copilot","Basic Support","Email Support"],"components":[{"kind":"fixed","amount":359,"period":"month","currency":"USD"}],"description":"For multiple teams","contactSales":false,"includedLimits":{"logs":"100GB/mo","traces":"5M/mo","metrics":"100GB/mo","log_retention":"30 days","trace_retention":"14 days","metrics_retention":"30 days"}},{"free":false,"name":"Custom","summary":"Contact for pricing","features":["Custom Traces","Custom Trace Retention","Custom Log Volume","Custom Log Retention","Custom Metrics","Advanced AI RCA","AI insights","AI issue triage","Copilot in Slack & Teams","Custom seats","Chat & Email Support","Private Slack Channel","Success Manager","Professional Services"],"description":"Designed for enterprise","contactSales":true}],"summary":"From $99/mo (annual). Free tier with 150k traces/mo. 14-day free trial.","currency":"USD","freeTier":true,"sourceUrl":"https://lumigo.io","retrievedAt":"2026-08-03T13:22:21.885Z","freeTrialDays":14,"startingPrice":{"amount":119,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Basic","features":["Profiling","Monitoring","Error Tracking","Basic Integrations (Email, Slack, Microsoft Teams)"],"description":"Entry-level monitoring with limited visibility","contactSales":false,"includedLimits":{"retention_days":"5","traces_per_minute":"5"}},{"free":false,"name":"Standard","features":["Profiling","Monitoring","Error Tracking","Advanced Integrations (PagerDuty, OpsGenie, Splunk On-Call, Webhooks)"],"description":"Mid-tier monitoring with extended visibility and advanced integrations","contactSales":false,"includedLimits":{"retention_days":"14","traces_per_minute":"10"}},{"free":false,"name":"Pro","features":["Profiling","Monitoring","Error Tracking","Advanced Integrations"],"description":"Enterprise plan with custom contracts and full visibility","contactSales":true,"includedLimits":{"retention_days":"30","traces_per_minute":"25"}}],"addOns":[{"name":"Teams Add-On","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}]},{"name":"Consulting - Performance Analysis","components":[{"kind":"one_time","amount":199,"currency":"USD"}]}],"summary":"Subscription-based plans from Basic to Pro; free trial available. Pricing scales with project size and transaction throughput. Annual discounts available.","currency":"USD","freeTier":false,"sourceUrl":"https://tideways.com/profiler/pricing-2023","retrievedAt":"2026-10-06T22:21:56.402Z","billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | free | commercial |
| pricing.price_level | free | unknown |
| pricing.transparent | no | yes |
| reliability.status_page | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | - |
| security.trust_center | https://lumigo.io/blog/understanding-how-opentelemetry-can-help-with-pci-compliance/ | https://tideways.com/security |

## Capabilities (APM Tools)

| Capability | Lumigo | Tideways |
|---|:--:|:--:|
| **Instrumentation** |  |  |
| Auto-instrumentation | ✓ | ✓ |
| Distributed tracing | ✓ | ✓ |
| **Insight** |  |  |
| Service map | ✓ | - |
| Code / continuous profiling | - | ✓ |
| Database monitoring | - | ✓ |
| Error analytics | ✓ | ✓ |
| Real-user monitoring | - | ✓ |
| SLO / error-budget tracking | - | - |
| **Intelligence** |  |  |
| Anomaly / root-cause AI | ✓ | - |
| **Standards** |  |  |
| OpenTelemetry support | OTel-native | - |
| **Core** |  |  |
| Language agents | Python, Node.js, Java, Go | PHP |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Cloud only |

*Source: vioscaleAI. Generated 2026-10-16T21:33:00.820Z. "-" = undocumented, not absent.*