# Lumigo vs New Relic

**Leader by vioscaleAI score:** Lumigo

| Attribute | Lumigo | New Relic |
|---|---|---|
| **vioscaleAI score** | 55.3 (73% (medium)) | 45.5 (67% (medium)) |
| content.faq | `[{"answer":"A cloud-based platform that collects and correlates application traces, logs, and metrics to provide comprehensive visibility into system behavior, with automated error detection and real-time alerting capabilities for troubleshooting issues. It is indexed under APM Tools.","source":"https://lumigo.io/aws-ecs-understanding-launch-types-service-options-and-pricing/ecs-vs-kubernetes-6-key-differences-and-how-to-choose/","question":"What is Lumigo?","confidence":0.6},{"answer":"Lumigo offers a free tier, so you can start without paying. Paid plans start at $119 per month. Pricing changes often, so verify at source before relying on it.","source":"https://lumigo.io","question":"Is Lumigo free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Lumigo. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://lumigo.io/aws-ecs-understanding-launch-types-service-options-and-pricing/ecs-vs-kubernetes-6-key-differences-and-how-to-choose/","question":"What platforms does Lumigo support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Lumigo, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://lumigo.io/aws-ecs-understanding-launch-types-service-options-and-pricing/ecs-vs-kubernetes-6-key-differences-and-how-to-choose/","question":"Can Lumigo be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for Lumigo, including Kubernetes, AWS, OpenTelemetry, Serverless Framework, CircleCI, Slack, PagerDuty and Amazon ECS. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://lumigo.io/aws-ecs-understanding-launch-types-service-options-and-pricing/ecs-vs-kubernetes-6-key-differences-and-how-to-choose/","question":"What does Lumigo integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Lumigo. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Lumigo not holding them. Always confirm compliance directly before you rely on it.","source":"https://lumigo.io/security","question":"What security certifications does Lumigo have?","confidence":0.7}]` | `[{"answer":"End-to-end application performance monitoring and full-stack observability platform with automatic instrumentation, distributed tracing, and intelligent recommendations. It is indexed under APM Tools.","source":"https://newrelic.com/platform/application-monitoring","question":"What is New Relic?","confidence":0.6},{"answer":"New Relic offers a free tier, so you can start without paying. Paid plans start at $0.40 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://newrelic.com/platform/application-monitoring","question":"Is New Relic free?","confidence":0.6},{"answer":"New Relic supports the web, iOS and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://newrelic.com/platform/application-monitoring","question":"What platforms does New Relic support?","confidence":0.6},{"answer":"Yes. New Relic can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://newrelic.com/platform/application-monitoring","question":"Can New Relic be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for New Relic, including Kubernetes, AWS ECS, Microsoft Azure and Docker. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://newrelic.com/platform/application-monitoring","question":"What does New Relic integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA for New Relic. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as New Relic not holding them. Always confirm compliance directly before you rely on it.","source":"https://newrelic.com/trust","question":"What security certifications does New Relic have?","confidence":0.7},{"answer":"New Relic is available worldwide. The vendor is headquartered in the United States.","source":"https://newrelic.com/platform/application-monitoring","question":"Where is New Relic available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | Lumigo provides observability for cloud-native and serverless applications. It offers distributed tracing, automated error detection, real-time monitoring, and microservices insights to help developers quickly identify and resolve performance and reliability issues. | End-to-end application performance monitoring and full-stack observability platform with automatic instrumentation, distributed tracing, and intelligent recommendations. |
| features.capabilities | `{"hosting":"both","languages":"Python, Node.js, Java, Go","service_map":true,"otel_support":"native","error_analytics":true,"anomaly_detection":true,"distributed_tracing":true,"auto_instrumentation":true}` | `{"languages":"Node.js, Ruby, Go, iOS","db_monitoring":true}` |
| integrations.count | 8 | 4 |
| integrations.list | `[{"name":"Kubernetes"},{"name":"AWS"},{"name":"OpenTelemetry"},{"name":"Serverless Framework"},{"name":"CircleCI"},{"name":"Slack","native":true,"category":"chat","direction":"outbound"},{"name":"PagerDuty","native":true,"category":"incident_management","direction":"outbound"},{"name":"AWS Lambda","native":true},{"name":"Amazon ECS","native":true},{"name":"AWS CDK","native":true},{"name":"AWS CloudWatch","native":true}]` | `[{"name":"Kubernetes"},{"name":"AWS ECS"},{"name":"Microsoft Azure"},{"name":"Docker"}]` |
| market.availability | - | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"ios":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","summary":"Free","features":["150k Traces/mo","14 Day Trace Retention","5GB/mo Logs","3 Days Log Retention","5GB/mo Metrics","3 Days Retention","Copilot Basic","Documentation"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"logs":"5GB/mo","traces":"150k/mo","metrics":"5GB/mo","log_retention":"3 days","trace_retention":"14 days","metrics_retention":"3 days"}},{"free":false,"name":"Standard","summary":"$99/mo annual, $119/mo monthly","features":["1M Traces/mo","14 Day Trace Retention","40GB/mo Logs","7 Days Log Retention","40GB/mo Metrics","7 Days Retention","Copilot","Basic Support","Email Support"],"components":[{"kind":"fixed","amount":119,"period":"month","currency":"USD"}],"description":"Great for small businesses","contactSales":false,"includedLimits":{"logs":"40GB/mo","traces":"1M/mo","metrics":"40GB/mo","log_retention":"7 days","trace_retention":"14 days","metrics_retention":"7 days"}},{"free":false,"name":"Plus","summary":"$299/mo annual, $359/mo monthly","features":["5M Traces/mo","14 Day Trace Retention","100GB/mo Logs","30 Days Log Retention","100GB/mo Metrics","30 Days Retention","Copilot","Basic Support","Email Support"],"components":[{"kind":"fixed","amount":359,"period":"month","currency":"USD"}],"description":"For multiple teams","contactSales":false,"includedLimits":{"logs":"100GB/mo","traces":"5M/mo","metrics":"100GB/mo","log_retention":"30 days","trace_retention":"14 days","metrics_retention":"30 days"}},{"free":false,"name":"Custom","summary":"Contact for pricing","features":["Custom Traces","Custom Trace Retention","Custom Log Volume","Custom Log Retention","Custom Metrics","Advanced AI RCA","AI insights","AI issue triage","Copilot in Slack & Teams","Custom seats","Chat & Email Support","Private Slack Channel","Success Manager","Professional Services"],"description":"Designed for enterprise","contactSales":true}],"summary":"From $99/mo (annual). Free tier with 150k traces/mo. 14-day free trial.","currency":"USD","freeTier":true,"sourceUrl":"https://lumigo.io","retrievedAt":"2026-08-03T13:22:21.885Z","freeTrialDays":14,"startingPrice":{"amount":119,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"usage","plans":[{"free":true,"name":"Free","summary":"Free tier with 100 GB/month, 1 full platform user, unlimited basic users","features":["Access to 50+ capabilities","Automatic logs obfuscation","No credit card required"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Perpetual free tier with 100 GB/month of data ingest","contactSales":false,"includedLimits":{"basic_users":"Unlimited","data_ingest":"100 GB/month","full_platform_users":"1"}},{"free":false,"name":"Standard","summary":"$10 first full platform user, $99 per additional (max 5), $49/core user, $0.40/GB data beyond 100 GB","features":["Ticketed support","2 business days support response SLA","SAML single sign-on","Unlimited basic users"],"minSeats":5,"components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.4,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"core user","amount":49,"period":"month","currency":"USD"},{"kind":"fixed","amount":10,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"additional full platform user","amount":99,"period":"month","currency":"USD"}],"description":"For small teams looking to get started with observability","contactSales":false,"includedLimits":{"data_ingest":"100 GB/month free","full_platform_users":"5"}},{"free":false,"name":"Pro","summary":"$349/user/year or $418.80/user/month, $49/core user, $0.40/GB data","features":["Unlimited full platform users","2-hour critical initial support response SLA","Data Plus eligibility","Extended data retention","Advanced admin capabilities"],"components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.4,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"full platform user","amount":349,"period":"year","currency":"USD"},{"kind":"per_unit","unit":"full platform user","amount":418.8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"core user","amount":49,"period":"month","currency":"USD"}],"description":"For teams with more than five engineers and complex workloads","contactSales":false,"includedLimits":{"data_ingest":"100 GB/month free","full_platform_users":"None"}},{"free":false,"name":"Enterprise","summary":"Custom pricing, contact sales","features":["Everything in Pro","FedRAMP Moderate and HIPAA eligibility","Priority ticket routing","1-hour critical initial support response SLA","24/7 dedicated support","Data Plus & advanced security"],"description":"For at-scale organizations with advanced security and support needs","contactSales":true,"includedLimits":{"full_platform_users":"None"}}],"addOns":[{"name":"Data Plus","components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.6,"period":"month","currency":"USD"}]},{"name":"Advanced Compute"}],"summary":"From free tier with 100 GB/month. Metered data at $0.40/GB ingest. Core users $49/month, full platform users $349-$418.80/month.","currency":"USD","freeTier":true,"sourceUrl":"https://newrelic.com/platform/application-monitoring","retrievedAt":"2026-08-05T14:10:25.231Z","startingPrice":{"amount":0.4,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | free | freemium |
| pricing.price_level | free | low |
| pricing.transparent | no | yes |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.fedramp | - | yes |
| security.gdpr | yes | - |
| security.hipaa | yes | yes |
| security.soc2 | yes | - |
| security.trust_center | https://lumigo.io/blog/understanding-how-opentelemetry-can-help-with-pci-compliance/ | https://newrelic.com/blog/security/database-monitoring |

## Capabilities (APM Tools)

| Capability | Lumigo | New Relic |
|---|:--:|:--:|
| **Instrumentation** |  |  |
| Auto-instrumentation | ✓ | - |
| Distributed tracing | ✓ | - |
| **Insight** |  |  |
| Service map | ✓ | - |
| Code / continuous profiling | - | - |
| Database monitoring | - | ✓ |
| Error analytics | ✓ | - |
| Real-user monitoring | - | - |
| SLO / error-budget tracking | - | - |
| **Intelligence** |  |  |
| Anomaly / root-cause AI | ✓ | - |
| **Standards** |  |  |
| OpenTelemetry support | OTel-native | - |
| **Core** |  |  |
| Language agents | Python, Node.js, Java, Go | Node.js, Ruby, Go, iOS |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | - |

*Source: vioscaleAI. Generated 2026-10-16T21:00:24.222Z. "-" = undocumented, not absent.*