# Luma Health vs Phreesia

**Leader by vioscaleAI score:** Phreesia

| Attribute | Luma Health | Phreesia |
|---|---|---|
| **vioscaleAI score** | 56.4 (25% (low)) | 63.6 (54% (medium)) |
| content.faq | `[{"answer":"Luma Health provides an artificial intelligence platform designed to streamline patient communication, intake, and clinic operations while deeply integrating with electronic health records and healthcare systems. It removes operational bottlenecks by automating appointment reminders, patient forms, two-way messaging, payment collection, and post-visit follow-up. It is indexed under Patient Engagement.","source":"https://www.lumahealth.io","question":"What is Luma Health?","confidence":0.6},{"answer":"We have confirmed browser-based access to Luma Health. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.lumahealth.io","question":"What platforms does Luma Health support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Luma Health, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.lumahealth.io","question":"Can Luma Health be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for Luma Health, including NextGen Healthcare, Greenway Health, Nextech, Oracle Health, Tonic, MEDITECH and Google Analytics. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.lumahealth.io","question":"What does Luma Health integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Luma Health. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Luma Health not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.lumahealth.io/newsroom/company-news/9-best-hipaa-compliance-tools-in-2025/","question":"What security certifications does Luma Health have?","confidence":0.7},{"answer":"Luma Health is available in the United States, the United Kingdom and Canada. Its primary markets are the United States, the United Kingdom and Canada.","source":"https://www.lumahealth.io","question":"Where is Luma Health available?","confidence":0.75}]` | `[{"answer":"A cloud-based system that automates patient registration, eligibility verification, payment collection, and multi-channel communications for healthcare practices, specialty groups, and health systems. It is indexed under Healthcare Software.","source":"https://www.phreesia.com/pricing/","question":"What is Phreesia?","confidence":0.6},{"answer":"Phreesia does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.phreesia.com/pricing/","question":"How much does Phreesia cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Phreesia. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.phreesia.com/pricing/","question":"What platforms does Phreesia support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Phreesia, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.phreesia.com/pricing/","question":"Can Phreesia be self-hosted?","confidence":0.6},{"answer":"We have confirmed 3 integrations for Phreesia, including Zoom, Allscripts and eClinicalWorks. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.phreesia.com/pricing/","question":"What does Phreesia integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and HIPAA for Phreesia. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Phreesia not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.phreesia.com/news/phreesia-achieves-hitrust-csf-certification-enhanced-security-compliance/","question":"What security certifications does Phreesia have?","confidence":0.7},{"answer":"Phreesia is available in the United States.","source":"https://www.phreesia.com/pricing/","question":"Where is Phreesia available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based AI system that reduces operational friction in healthcare by automating patient intake, appointment management, payments, and two-way communications. It integrates deeply with major EHR systems to coordinate clinical, financial, and administrative workflows across the patient journey. | A digital platform for managing patient registration, scheduling, payments, and communications in healthcare practices and health systems. It uses AI-enabled workflows to automate administrative tasks and improve collections. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"enterprise_quote","deployment_model":"cloud_web_app","hl7_fhir_bi_directional_ehr_sync":true,"secure_two_way_sms_text_messaging":true,"hipaa_baas_business_associate_agreement":true,"automated_sms_email_appointment_reminders":true,"digital_pre_visit_intake_forms_and_consents":true,"targeted_patient_health_campaign_broadcasts":true,"automated_post_visit_satisfaction_surveys_nps":true,"patient_statement_generation_and_portal_payments":true}` | `{"hipaa":true,"hitrust":true,"deployment":"cloud","care_setting":"cross","product_type":"practice_mgmt","soc2_type_ii":true,"pricing_model":"quote","revenue_cycle":true,"patient_portal":true,"target_segment":"clinic","deployment_model":"cloud_web_app","telehealth_builtin":true,"hl7_fhir_bi_directional_ehr_sync":true,"secure_two_way_sms_text_messaging":true,"hipaa_baas_business_associate_agreement":true,"automated_sms_email_appointment_reminders":true,"digital_pre_visit_intake_forms_and_consents":true,"targeted_patient_health_campaign_broadcasts":true,"automated_post_visit_satisfaction_surveys_nps":true,"patient_statement_generation_and_portal_payments":true}` |
| integrations.count | 8 | 2 |
| integrations.list | `[{"name":"NextGen Healthcare"},{"name":"Greenway Health"},{"name":"Nextech"},{"name":"Oracle Health"},{"name":"Tonic"},{"name":"MEDITECH","native":true,"category":"ehr"},{"name":"Google Analytics","native":false,"category":"analytics"},{"name":"Epic","native":true,"category":"ehr","direction":"bidirectional"},{"name":"eClinicalWorks","native":true,"category":"ehr","direction":"bidirectional"},{"name":"athenahealth","native":true,"category":"ehr","direction":"bidirectional"},{"name":"NextGen","native":true,"category":"ehr","direction":"bidirectional"}]` | `[{"name":"Zoom"},{"name":"Allscripts"},{"name":"Allscripts Practice Management"},{"name":"Allscripts TouchWorks"},{"name":"Allscripts Professional EHR"},{"name":"eClinicalWorks"},{"name":"MEDITECH","native":true,"category":"ehr","direction":"bidirectional"},{"name":"Oracle Health","native":true,"category":"ehr","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":["US","GB","CA"],"availabilityScope":"regional","availableCountries":["US","GB","CA"],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"regional","availableCountries":["US"],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"quote","summary":"Free full access through December 31, 2026. Custom subscription quotes based on organization size and workflows begin January 1, 2027.","freeTier":true,"sourceUrl":"https://www.phreesia.com/pricing/","retrievedAt":"2026-09-08T17:28:41.755Z"}` |
| pricing.free_tier | - | yes |
| pricing.model | commercial | quote |
| pricing.price_level | - | low |
| pricing.transparent | - | yes |
| reliability.status_page | yes | - |
| security.certifications | `[{"name":"HITRUST CSF r2","level":"r2","status":"active"},{"name":"ISO 27001:2022","level":"2022","status":"active"},{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"TX-RAMP Level 2","level":"Level 2","status":"active"}]` | `[{"name":"HITRUST CSF Certification","level":"CSF","status":"active","auditor":"Health Information Trust (HITRUST) Alliance"}]` |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | - |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.lumahealth.io/security-and-trust/ | https://www.phreesia.com/blog-why-paper-workflows-cost-time-and-compliance/ |

## Capabilities (Patient Engagement)

| Capability | Luma Health | Phreesia |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud web app | Cloud web app |
| Digital pre visit intake forms and consents | ✓ | ✓ |
| Secure two way SMS text messaging | ✓ | ✓ |
| HL7 FHIR BI directional EHR sync | ✓ | ✓ |
| Automated post visit satisfaction surveys nps | ✓ | ✓ |
| Targeted patient health campaign broadcasts | ✓ | ✓ |
| Automated SMS email appointment reminders | ✓ | ✓ |
| Secure PDF medical document sharing | - | - |
| Patient statement generation and portal payments | ✓ | ✓ |
| HIPAA baas business associate agreement | ✓ | ✓ |
| SOC2 type ii | ✓ | ✓ |
| ISO 27001 | ✓ | - |
| Pricing model | Enterprise quote | quote |

*Source: vioscaleAI. Generated 2026-10-16T19:29:15.261Z. "-" = undocumented, not absent.*