# Luma Health vs Mend

| Attribute | Luma Health | Mend |
|---|---|---|
| **vioscaleAI score** | 56.4 (25% (low)) | 59.3 (70% (medium)) |
| content.faq | `[{"answer":"Luma Health provides an artificial intelligence platform designed to streamline patient communication, intake, and clinic operations while deeply integrating with electronic health records and healthcare systems. It removes operational bottlenecks by automating appointment reminders, patient forms, two-way messaging, payment collection, and post-visit follow-up. It is indexed under Patient Engagement.","source":"https://www.lumahealth.io","question":"What is Luma Health?","confidence":0.6},{"answer":"We have confirmed browser-based access to Luma Health. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.lumahealth.io","question":"What platforms does Luma Health support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Luma Health, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.lumahealth.io","question":"Can Luma Health be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for Luma Health, including NextGen Healthcare, Greenway Health, Nextech, Oracle Health, Tonic, MEDITECH and Google Analytics. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.lumahealth.io","question":"What does Luma Health integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Luma Health. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Luma Health not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.lumahealth.io/newsroom/company-news/9-best-hipaa-compliance-tools-in-2025/","question":"What security certifications does Luma Health have?","confidence":0.7},{"answer":"Luma Health is available in the United States, the United Kingdom and Canada. Its primary markets are the United States, the United Kingdom and Canada.","source":"https://www.lumahealth.io","question":"Where is Luma Health available?","confidence":0.75}]` | `[{"answer":"A comprehensive application security solution that scans open source dependencies and proprietary code for vulnerabilities, automates remediation through pull requests, and provides governance and compliance tracking across the software supply chain. It is indexed under DevSecOps Tools.","source":"https://www.mend.io","question":"What is Mend?","confidence":0.6},{"answer":"Mend offers a free tier, so you can start without paying. Paid plans are also available: Teams, Enterprise and Renovate Cloud OSS. Pricing changes often, so verify at source before relying on it.","source":"https://www.mend.io","question":"Is Mend free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Mend. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.mend.io","question":"What platforms does Mend support?","confidence":0.6},{"answer":"Yes. Mend can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.mend.io","question":"Can Mend be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for Mend, including GitHub, Azure DevOps, Bitbucket Cloud, Jenkins, Atlassian Bamboo, CI/CD and Repository integration. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.mend.io","question":"What does Mend integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Mend. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Mend not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.mend.io/trust","question":"What security certifications does Mend have?","confidence":0.7},{"answer":"Mend is available worldwide. Its primary market is the United States.","source":"https://www.mend.io","question":"Where is Mend available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | A cloud-based AI system that reduces operational friction in healthcare by automating patient intake, appointment management, payments, and two-way communications. It integrates deeply with major EHR systems to coordinate clinical, financial, and administrative workflows across the patient journey. | An automated security platform that helps identify and manage security risks in application code and external dependencies throughout the development lifecycle. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"enterprise_quote","deployment_model":"cloud_web_app","hl7_fhir_bi_directional_ehr_sync":true,"secure_two_way_sms_text_messaging":true,"hipaa_baas_business_associate_agreement":true,"automated_sms_email_appointment_reminders":true,"digital_pre_visit_intake_forms_and_consents":true,"targeted_patient_health_campaign_broadcasts":true,"automated_post_visit_satisfaction_surveys_nps":true,"patient_statement_generation_and_portal_payments":true}` | `{"sca":true,"dast":true,"sast":true,"sbom":true,"hosting":"both","ci_native":true,"ide_plugin":false,"auto_fix_pr":true,"open_source":true,"iac_scanning":false,"reachability":true,"pricing_model":"enterprise_quote","secret_scanning":false,"deployment_model":"cloud_web_app","container_scanning":false,"license_compliance":true}` |
| integrations.count | 8 | 2 |
| integrations.list | `[{"name":"NextGen Healthcare"},{"name":"Greenway Health"},{"name":"Nextech"},{"name":"Oracle Health"},{"name":"Tonic"},{"name":"MEDITECH","native":true,"category":"ehr"},{"name":"Google Analytics","native":false,"category":"analytics"},{"name":"Epic","native":true,"category":"ehr","direction":"bidirectional"},{"name":"eClinicalWorks","native":true,"category":"ehr","direction":"bidirectional"},{"name":"athenahealth","native":true,"category":"ehr","direction":"bidirectional"},{"name":"NextGen","native":true,"category":"ehr","direction":"bidirectional"}]` | `[{"name":"GitHub"},{"name":"Azure DevOps"},{"name":"GitHub Marketplace"},{"name":"Bitbucket Cloud"},{"name":"Jenkins"},{"name":"Atlassian Bamboo"},{"name":"CI/CD","native":true},{"name":"Repository integration","native":true}]` |
| market.availability | `{"primaryMarkets":["US","GB","CA"],"availabilityScope":"regional","availableCountries":["US","GB","CA"],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"enterprise_quote","plans":[{"free":false,"name":"Teams","contactSales":false},{"free":false,"name":"Enterprise","contactSales":true},{"free":true,"name":"Renovate Cloud OSS","description":"Free tier for open source projects and maintainers","contactSales":false}],"summary":"Teams and Enterprise editions; free tier for open source. Contact sales for pricing.","currency":"USD","freeTier":true,"sourceUrl":"https://www.mend.io","retrievedAt":"2026-08-24T22:41:27.445Z"}` |
| pricing.free_tier | - | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | - | low |
| pricing.transparent | - | no |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"HITRUST CSF r2","level":"r2","status":"active"},{"name":"ISO 27001:2022","level":"2022","status":"active"},{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"TX-RAMP Level 2","level":"Level 2","status":"active"}]` | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.lumahealth.io/security-and-trust/ | https://www.mend.io/blog/security-automation/ |

## Capabilities (Patient Engagement)

| Capability | Luma Health | Mend |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud web app | Cloud web app |
| Digital pre visit intake forms and consents | ✓ | - |
| Secure two way SMS text messaging | ✓ | - |
| HL7 FHIR BI directional EHR sync | ✓ | - |
| Automated post visit satisfaction surveys nps | ✓ | - |
| Targeted patient health campaign broadcasts | ✓ | - |
| Automated SMS email appointment reminders | ✓ | - |
| Secure PDF medical document sharing | - | - |
| Patient statement generation and portal payments | ✓ | - |
| HIPAA baas business associate agreement | ✓ | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✓ | - |
| Pricing model | Enterprise quote | Enterprise quote |

*Source: vioscaleAI. Generated 2026-10-16T19:29:24.920Z. "-" = undocumented, not absent.*