# Loop Returns vs Redo

**Leader by vioscaleAI score:** Redo

| Attribute | Loop Returns | Redo |
|---|---|---|
| **vioscaleAI score** | 55.6 (60% (medium)) | 74.1 (49% (low)) |
| content.faq | `[{"answer":"A cloud platform that manages returns, exchanges, tracking, and post-purchase operations for online retailers. It integrates with e-commerce and logistics systems to reduce support costs and help brands retain revenue through features like instant exchange credit. It is indexed under Returns Management.","source":"https://loopreturns.com","question":"What is Loop Returns?","confidence":0.6},{"answer":"Loop Returns offers a free tier, so you can start without paying. Paid plans start at $155 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.loopreturns.com/pricing/","question":"Is Loop Returns free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Loop Returns. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://loopreturns.com","question":"What platforms does Loop Returns support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Loop Returns, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://loopreturns.com","question":"Can Loop Returns be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Loop Returns, including Gorgias, Shopify, Happy Returns and Poshmark. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://loopreturns.com","question":"What does Loop Returns integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Loop Returns. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Loop Returns not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.loopreturns.com/blog/eu-withdrawal-button-compliance/","question":"What security certifications does Loop Returns have?","confidence":0.7},{"answer":"Loop Returns is available in the United Kingdom, Australia and New Zealand. Its primary markets are the United Kingdom, Australia and New Zealand.","source":"https://loopreturns.com","question":"Where is Loop Returns available?","confidence":0.75}]` | `[{"answer":"A Shopify app that streamlines the return process through AI-powered workflows, customer self-service portals, and automated exchanges. It integrates directly with fulfillment partners to update inventory in real time and reduce operational overhead. It is indexed under Returns Management.","source":"https://getredo.com","question":"What is Redo?","confidence":0.6},{"answer":"Redo offers a free tier, so you can start without paying. Paid plans start at $0.02 per send per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://redo.com/pricing","question":"Is Redo free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Redo. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://getredo.com","question":"What platforms does Redo support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Redo, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://getredo.com","question":"Can Redo be self-hosted?","confidence":0.6},{"answer":"We have confirmed 3 integrations for Redo, including Shopify, ShipMonk and ShipHero. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://getredo.com","question":"What does Redo integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Redo. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Redo not holding them. Always confirm compliance directly before you rely on it.","source":"https://redo.com/privacy-policy","question":"What security certifications does Redo have?","confidence":0.7},{"answer":"Redo is available worldwide. Its primary market is the United States.","source":"https://redo.com/pricing","question":"Where is Redo available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud platform that manages returns, exchanges, tracking, and post-purchase operations for online retailers. It integrates with e-commerce and logistics systems to reduce support costs and help brands retain revenue through features like instant exchange credit. | A SaaS platform that handles returns and claims management, order fulfillment, checkout experiences, customer communications, cart recovery, support automation, and chargeback management through AI-powered workflows and third-party integrations. |
| features.capabilities | `{"pricing_model":"flat_monthly_saas","deployment_model":"enterprise_reverse_logistics","branded_self_serve_rma_portal":true,"fraud_prevention_wardrobing_blocklists":true,"3pl_wms_advance_shipping_notice_asn_sync":true,"qr_code_printerless_drop_off_network_sync":true,"automated_carrier_shipping_label_generation":true,"dynamic_policy_rules_final_sale_time_windows":true,"instant_exchange_and_bonus_store_credit_upsell":true,"sustainability_keep_the_item_logic_for_low_value":true}` | `{"pricing_model":"per_return_volume_tier","deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"fraud_prevention_wardrobing_blocklists":true,"3pl_wms_advance_shipping_notice_asn_sync":true,"automated_carrier_shipping_label_generation":true,"dynamic_policy_rules_final_sale_time_windows":true,"instant_exchange_and_bonus_store_credit_upsell":true}` |
| integrations.count | 1 | 7 |
| integrations.list | `[{"name":"Gorgias"},{"name":"Shopify"},{"name":"Happy Returns"},{"name":"Poshmark","native":true,"category":"resale","direction":"bidirectional"}]` | `[{"name":"Shopify"},{"name":"ShipMonk"},{"name":"ShipHero"},{"name":"Klaviyo","native":false,"category":"email","direction":"outbound"},{"name":"Attentive","native":false,"category":"sms","direction":"outbound"},{"name":"Postscript","native":false,"category":"sms","direction":"outbound"},{"name":"Meta","native":false,"category":"advertising","direction":"outbound"}]` |
| market.availability | `{"primaryMarkets":["GB","AU","NZ"],"availabilityScope":"regional","availableCountries":["GB","AU","NZ"],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["Returns software","US & Canada domestic return labels","Return Bars"],"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Free returns management software with return labels and Return Bars","contactSales":false},{"free":false,"name":"Essential","summary":"$155/month","features":["Unlimited destinations","Automated return policies","Carrier rate shopping","Workflows","Store credit","Refund","Gift receipts","Variant exchanges","Negotiated rates","Shipping label customizations","Insights","Fraud prevention","Integrations","Dynamic fees","Custom URL","Printerless Returns","Test Environment","Advanced exchanges","Keep Item","Cross Border Returns","Loop Point of Sale (POS)","Shop Later","Returns and exchanges tracking","Dedicated onboarding","Dedicated support team","Help Center knowledge base","Performance review meetings"],"commitment":"monthly","components":[{"kind":"fixed","amount":155,"period":"month","currency":"USD"}],"description":"Core returns operations with unlimited destinations and automated policies","contactSales":false,"includedLimits":{"destinations":"unlimited"}},{"free":false,"name":"Advanced","summary":"$340/month","features":["All Essential features","Instant Exchange","Bonus Credit","Advanced fraud prevention","Merchant Success Manager (for 20,000+ annual order volume)"],"commitment":"monthly","components":[{"kind":"fixed","amount":340,"period":"month","currency":"USD"}],"description":"Advanced capabilities for revenue generation through instant exchanges and fraud prevention","contactSales":false,"includedLimits":{"destinations":"unlimited"}}],"summary":"Free plan available. Subscription plans starting at $155/month","currency":"USD","freeTier":true,"sourceUrl":"https://www.loopreturns.com/pricing/","retrievedAt":"2026-08-24T10:27:21.154Z","startingPrice":{"amount":155,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"hybrid","plans":[{"free":true,"name":"Core","summary":"Free","features":["return portal","claims portal","real-time analytics","return-specific AI agents","fraud detection"],"description":"Free returns and claims management","contactSales":false}],"addOns":[{"name":"Checkout Optimization","components":[{"kind":"per_unit","unit":"order","amount":0.4,"currency":"USD"}]},{"name":"One Click Upsell","components":[{"kind":"per_unit","unit":"order","amount":0.06,"currency":"USD"}]},{"name":"AI Email & SMS","components":[{"per":{"qty":1,"unit":"send"},"kind":"metered","amount":0.002,"currency":"USD"}]},{"name":"Order Tracking","components":[{"kind":"per_unit","unit":"order","amount":0.08,"currency":"USD"}]},{"name":"Cart Recovery","components":[{"per":{"qty":1,"unit":"session"},"kind":"metered","amount":0.004,"currency":"USD"}]},{"name":"AI Support Co-pilot","components":[{"kind":"per_unit","unit":"resolution","amount":0.2,"currency":"USD"}]},{"name":"Support Agents","components":[{"kind":"per_unit","unit":"resolution","amount":0.85,"currency":"USD"}]},{"name":"Returns AI Agents"},{"name":"Email AI Agents"},{"name":"Reclaim (Chargeback Management)"}],"summary":"Free returns and claims portal. Usage-based add-on features from $0.002 per send to $0.85 per resolution.","currency":"USD","freeTier":true,"sourceUrl":"https://redo.com/pricing","retrievedAt":"2026-10-05T12:34:21.029Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | high | low |
| pricing.starting_price | `{"amount":155,"currency":"USD"}` | `{"amount":0.016,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.gdpr | yes | yes |
| security.trust_center | https://www.loopreturns.com/blog/eu-withdrawal-button-compliance/ | - |

## Capabilities (Returns Management)

| Capability | Loop Returns | Redo |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Enterprise reverse logistics | Cloud saas plugin |
| Branded self serve rma portal | ✓ | ✓ |
| Dynamic policy rules final sale time windows | ✓ | ✓ |
| Instant exchange and bonus store credit upsell | ✓ | ✓ |
| Qr code printerless drop off network sync | ✓ | - |
| Automated carrier shipping label generation | ✓ | ✓ |
| Fraud prevention wardrobing blocklists | ✓ | ✓ |
| Sustainability keep the item logic for low value | ✓ | - |
| 3pl wms advance shipping notice asn sync | ✓ | ✓ |
| Liquidation and refurbishment channel routing | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | Flat monthly saas | Per return volume tier |

*Source: vioscaleAI. Generated 2026-10-16T20:12:39.699Z. "-" = undocumented, not absent.*