# Loom vs RingCentral

| Attribute | Loom | RingCentral |
|---|---|---|
| **vioscaleAI score** | 79.4 (55% (medium)) | 75.8 (72% (medium)) |
| content.faq | `[{"answer":"A desktop application for recording screen videos with speaker notes and mouse click highlighting. It is indexed under Collaboration Software.","source":"https://www.loom.com","question":"What is Loom?","confidence":0.6},{"answer":"Loom offers a free tier, so you can start without paying. Paid plans start at $18 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.loom.com/pricing","question":"Is Loom free?","confidence":0.6},{"answer":"Loom supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.loom.com/pricing","question":"What platforms does Loom support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Loom, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.loom.com/pricing","question":"Can Loom be self-hosted?","confidence":0.6},{"answer":"We have confirmed 15 integrations for Loom, including Slack, Jira, Confluence, GitHub, Gmail, Upwork, FigJam and Notion, plus 7 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.loom.com/pricing","question":"What does Loom integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Loom. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Loom not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.loom.com/pricing","question":"What security certifications does Loom have?","confidence":0.6}]` | `[{"answer":"A cloud-based solution combining phone, messaging, video meetings, and intelligent contact center tools to automate and manage customer interactions and internal team communications. It is indexed under Collaboration Software.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What is RingCentral?","confidence":0.6},{"answer":"RingCentral offers a free tier, so you can start without paying. Paid plans start at $20 per user per month. Pricing changes often, so verify at source before relying on it.","source":"https://www.ringcentral.com","question":"Is RingCentral free?","confidence":0.6},{"answer":"RingCentral supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What platforms does RingCentral support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for RingCentral, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"Can RingCentral be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for RingCentral, including Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, Bullhorn, Netsuite and ServiceNow, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What does RingCentral integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for RingCentral. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as RingCentral not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.ringcentral.com/ie/en/legal/trust-center/security/agreements.html","question":"What security certifications does RingCentral have?","confidence":0.7},{"answer":"RingCentral is available worldwide. Its primary markets are the United States, Canada, Australia, the United Kingdom, Germany and France.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"Where is RingCentral available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A desktop application for recording screen videos with speaker notes and mouse click highlighting. | A communication platform enabling businesses to automate and analyze customer interactions through AI-powered voice, messaging, and video capabilities. It helps organizations manage communications, improve customer satisfaction, and gain insights from customer interactions at scale. |
| features.capabilities | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"screen_sharing":true,"compliance_controls":true,"guest_external_access":true,"recording_transcription":"recording_ai_notes"}` | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":true,"max_participants":"up to 300 participants","compliance_controls":true,"guest_external_access":true,"recording_transcription":"recording_ai_notes"}` |
| integrations.count | 10 | 500 |
| integrations.list | `[{"name":"Slack"},{"name":"Jira"},{"name":"Jira Service Desk"},{"name":"Confluence"},{"name":"GitHub"},{"name":"Gmail"},{"name":"Upwork"},{"name":"FigJam"},{"name":"Notion"},{"name":"Intercom"},{"name":"Zendesk"},{"name":"Dropbox"},{"name":"GitLab"},{"name":"Salesforce"},{"name":"WordPress"},{"name":"Google Workspace"}]` | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"Bullhorn"},{"name":"Netsuite"},{"name":"ServiceNow"},{"name":"Sugar CRM"},{"name":"Dynamics"},{"name":"Microsoft 365","native":true,"category":"productivity"},{"name":"ChatGPT"},{"name":"Claude"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","CA","AU","GB","DE","FR","IT","ES","PT","SG"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free, 25 videos per person","features":["25 videos per person","5 minute screen recordings","Unlimited screenshots","Video quality up to 720p","Screen and camera recording","Video comments","Video transcriptions","Video privacy controls","Slack integration","Intercom, Zendesk, Dropbox, GitLab integrations"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"videos":"25 per person","transcriptions":"50+ languages","recording_length":"5 minutes"}},{"free":false,"name":"Starter","summary":"$18/user/month","features":["Unlimited videos","Unlimited recording time","Upload and download videos","Transcriptions and closed captions","Custom recording dimensions","Trim and stitch videos","Custom video thumbnail","Embed links in video","Add logo to video page","Customize video player colors","Password protected videos","Default privacy settings","Priority support"],"components":[{"kind":"per_unit","unit":"seat","amount":18,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Business","summary":"$24/user/month with AI features","features":["Unlimited videos","Unlimited recording time","Auto-video enhancement","Video-to-text automation","AI Workflows","Custom recording dimensions","Trim and stitch videos","Transcriptions and closed captions","Password protected videos","Priority support"],"components":[{"kind":"per_unit","unit":"seat","amount":24,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"Contact sales for pricing","features":["Advanced security with SSO and SCIM","Salesforce integration (Beta)","99.95% uptime SLA","EBA Compliance","Unlimited spaces with advanced admin controls","Advanced video privacy controls","SSO (SAML)","Directory and provisioning (SCIM)","User roles and management","Dedicated support","Dedicated account manager"],"contactSales":true}],"summary":"From $18/user/month. Free tier available. 14-day free trial for Business plan.","currency":"USD","freeTier":true,"sourceUrl":"https://www.loom.com/pricing","retrievedAt":"2026-09-03T18:01:37.663Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":18,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Core","summary":"$20/user/month (billed annually)","features":["Unlimited domestic calling","On-demand call recording","100 toll-free minutes","25 SMS per user per month","HD meetings (200 participants)","AI Receptionist add-on","AI Virtual Assistant","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"Unify calls, meetings, and chat in an all-in-one, professional app","contactSales":false,"includedLimits":{"sms_per_user":"25/month","toll_free_minutes":"100","meeting_participants":"200"}},{"free":false,"name":"Advanced","summary":"$25/user/month (billed annually)","features":["Everything in Core","CRM integrations","Connect multiple sites","Core reporting and insights","1000 toll-free minutes","100 SMS per user per month","AI Receptionist add-on","AI Virtual Assistant","AI Writer","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Connect teams across locations and improve customer engagement","contactSales":false,"includedLimits":{"sms_per_user":"100/month","toll_free_minutes":"1000"}},{"free":false,"name":"Ultra","summary":"$35/user/month (billed annually)","features":["Everything in Advanced","10000 toll-free minutes","200 SMS per user per month","RingCentral Webinar","Historical and real-time insights","Unlimited storage","Device analytics & alerts","All AI Virtual Assistant features"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":35,"period":"month","currency":"USD"}],"description":"Engage audiences at scale, backed by deep business insights","contactSales":false,"includedLimits":{"sms_per_user":"200/month","toll_free_minutes":"10000"}},{"free":false,"name":"Customer Engagement Bundle","summary":"Custom pricing","features":["Everything in Ultra","Business SMS Booster","Call Queues Booster"],"description":"Orchestrate faster, consistent service with connected voice & SMS","contactSales":true}],"addOns":[{"name":"AI Receptionist (AIR)"}],"summary":"From $20/user/month (billed annually). Free trial available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.ringcentral.com","retrievedAt":"2026-08-03T14:28:56.383Z","startingPrice":{"amount":20,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | free | freemium |
| pricing.price_level | free | low |
| pricing.starting_price | `{"amount":18,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| reliability.sla_pct | 99.95 | 99.999 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |

## Capabilities (Collaboration Software)

| Capability | Loom | RingCentral |
|---|:--:|:--:|
| **Modality** |  |  |
| Messaging | ✓ | ✓ |
| Video meetings | - | ✓ |
| Whiteboard | - | - |
| **Meetings** |  |  |
| Screen sharing | ✓ | ✓ |
| Recording / transcription | Recording + AI notes | Recording + AI notes |
| **Security** |  |  |
| End-to-end encryption | - | - |
| SSO / SCIM | ✓ | ✓ |
| **Access** |  |  |
| Guest / external access | ✓ | ✓ |
| **Compliance** |  |  |
| Compliance controls | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Scale** |  |  |
| Max participants | - | up to 300 participants |
| **Ecosystem** |  |  |
| App marketplace | - | ✓ |
| Public API / bot framework | ✓ | ✓ |
| **Commercial** |  |  |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T19:14:51.555Z. "-" = undocumented, not absent.*