# Loom vs MURAL

**Leader by vioscaleAI score:** Loom

| Attribute | Loom | MURAL |
|---|---|---|
| **vioscaleAI score** | 79.4 (55% (medium)) | 62 (73% (medium)) |
| content.faq | `[{"answer":"A desktop application for recording screen videos with speaker notes and mouse click highlighting. It is indexed under Collaboration Software.","source":"https://www.loom.com","question":"What is Loom?","confidence":0.6},{"answer":"Loom offers a free tier, so you can start without paying. Paid plans start at $18 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.loom.com/pricing","question":"Is Loom free?","confidence":0.6},{"answer":"Loom supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.loom.com/pricing","question":"What platforms does Loom support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Loom, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.loom.com/pricing","question":"Can Loom be self-hosted?","confidence":0.6},{"answer":"We have confirmed 15 integrations for Loom, including Slack, Jira, Confluence, GitHub, Gmail, Upwork, FigJam and Notion, plus 7 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.loom.com/pricing","question":"What does Loom integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Loom. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Loom not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.loom.com/pricing","question":"What security certifications does Loom have?","confidence":0.6}]` | `[{"answer":"A cloud-based platform where teams collaborate visually in real-time on strategy and projects, with AI-assisted templates, built-in project integrations, and enterprise security controls. It is indexed under Collaboration Software.","source":"https://www.mural.co","question":"What is MURAL?","confidence":0.6},{"answer":"MURAL offers a free tier, so you can start without paying. Paid plans start at $9.99 per member per month. Pricing changes often, so verify at source before relying on it.","source":"https://www.mural.co/pricing","question":"Is MURAL free?","confidence":0.6},{"answer":"MURAL supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.mural.co","question":"What platforms does MURAL support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for MURAL, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.mural.co","question":"Can MURAL be self-hosted?","confidence":0.6},{"answer":"We have confirmed 17 integrations for MURAL, including Microsoft Teams, Webex, Zoom, Jira Cloud, Google Workspace, Slack, Adobe Creative Cloud and Butter, plus 9 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.mural.co","question":"What does MURAL integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for MURAL. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as MURAL not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.mural.co/trust-and-security","question":"What security certifications does MURAL have?","confidence":0.7},{"answer":"MURAL is available worldwide. Its primary market is the United States.","source":"https://www.mural.co/pricing","question":"Where is MURAL available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A desktop application for recording screen videos with speaker notes and mouse click highlighting. | A cloud-based platform for visual team collaboration using shared digital canvases with sticky notes, shapes, and frameworks. Teams work together in real time with AI assistance and expert-designed templates to facilitate workshops, align stakeholders, and move ideas from strategy through delivery. |
| features.capabilities | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"screen_sharing":true,"compliance_controls":true,"guest_external_access":true,"recording_transcription":"recording_ai_notes"}` | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"iso_27001":true,"messaging":true,"api_access":true,"whiteboard":true,"soc2_type_ii":true,"pricing_model":"per_user_seat_monthly","architecture_model":"managed_cloud_saas","compliance_controls":true,"guest_external_access":true,"two_way_jira_asana_linear_card_sync":true,"real_time_multiplayer_crdt_cursor_sync":true,"custom_template_library_for_kanban_and_retros":true,"embeddable_sdk_or_iframe_for_third_party_apps":true,"agile_ceremony_facilitation_timers_voting_cards":true}` |
| integrations.count | 10 | 23 |
| integrations.list | `[{"name":"Slack"},{"name":"Jira"},{"name":"Jira Service Desk"},{"name":"Confluence"},{"name":"GitHub"},{"name":"Gmail"},{"name":"Upwork"},{"name":"FigJam"},{"name":"Notion"},{"name":"Intercom"},{"name":"Zendesk"},{"name":"Dropbox"},{"name":"GitLab"},{"name":"Salesforce"},{"name":"WordPress"},{"name":"Google Workspace"}]` | `[{"name":"Microsoft Teams"},{"name":"Webex"},{"name":"Zoom"},{"name":"Jira Cloud"},{"name":"Google Workspace"},{"name":"Slack"},{"name":"Adobe Creative Cloud"},{"name":"Butter"},{"name":"Asana","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Microsoft Planner","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Salesforce","native":true,"category":"crm","direction":"bidirectional"},{"name":"Rally","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Adobe Creative Cloud Library","native":true,"category":"design","direction":"unidirectional"},{"name":"Noun Project","native":true,"category":"design","direction":"unidirectional"},{"name":"GIPHY","native":true,"category":"content","direction":"unidirectional"},{"name":"Unsplash","native":true,"category":"content","direction":"unidirectional"},{"name":"LinkedIn","native":true,"category":"social","direction":"unidirectional"},{"name":"Jira","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Azure DevOps","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Figma","native":true,"category":"design","direction":"outbound"},{"name":"GitHub","native":true,"category":"development","direction":"bidirectional"},{"name":"Linear","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Microsoft Outlook","native":true,"category":"email","direction":"outbound"},{"name":"Splunk","native":true,"category":"analytics","direction":"outbound"},{"name":"Trello","native":true,"category":"project_management","direction":"outbound"},{"name":"Zapier","native":true,"category":"automation","direction":"bidirectional"},{"name":"Google Docs","native":true,"category":"productivity","direction":"bidirectional"},{"name":"Google Sheets","native":true,"category":"productivity","direction":"bidirectional"},{"name":"Excel","native":true,"category":"productivity","direction":"bidirectional"},{"name":"Google Calendar","native":true,"category":"calendar","direction":"outbound"},{"name":"Notion","native":true,"category":"productivity","direction":"outbound"},{"name":"Microsoft Copilot","native":true,"category":"ai","direction":"bidirectional"},{"name":"Mural API","native":true,"category":"development","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free, 25 videos per person","features":["25 videos per person","5 minute screen recordings","Unlimited screenshots","Video quality up to 720p","Screen and camera recording","Video comments","Video transcriptions","Video privacy controls","Slack integration","Intercom, Zendesk, Dropbox, GitLab integrations"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"videos":"25 per person","transcriptions":"50+ languages","recording_length":"5 minutes"}},{"free":false,"name":"Starter","summary":"$18/user/month","features":["Unlimited videos","Unlimited recording time","Upload and download videos","Transcriptions and closed captions","Custom recording dimensions","Trim and stitch videos","Custom video thumbnail","Embed links in video","Add logo to video page","Customize video player colors","Password protected videos","Default privacy settings","Priority support"],"components":[{"kind":"per_unit","unit":"seat","amount":18,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Business","summary":"$24/user/month with AI features","features":["Unlimited videos","Unlimited recording time","Auto-video enhancement","Video-to-text automation","AI Workflows","Custom recording dimensions","Trim and stitch videos","Transcriptions and closed captions","Password protected videos","Priority support"],"components":[{"kind":"per_unit","unit":"seat","amount":24,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"Contact sales for pricing","features":["Advanced security with SSO and SCIM","Salesforce integration (Beta)","99.95% uptime SLA","EBA Compliance","Unlimited spaces with advanced admin controls","Advanced video privacy controls","SSO (SAML)","Directory and provisioning (SCIM)","User roles and management","Dedicated support","Dedicated account manager"],"contactSales":true}],"summary":"From $18/user/month. Free tier available. 14-day free trial for Business plan.","currency":"USD","freeTier":true,"sourceUrl":"https://www.loom.com/pricing","retrievedAt":"2026-09-03T18:01:37.663Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":18,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"freemium","plans":[{"free":true,"name":"Free"},{"free":false,"name":"Team+"},{"free":false,"name":"Business"},{"free":false,"name":"Enterprise"}],"summary":"Free tier available; paid plans from Team+ through Enterprise","freeTier":true,"sourceUrl":"https://www.mural.co","retrievedAt":"2026-10-05T11:07:32.757Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | free | freemium |
| pricing.price_level | free | low |
| pricing.starting_price | `{"amount":18,"currency":"USD"}` | `{"amount":9.99,"currency":"USD"}` |
| pricing.transparent | yes | no |
| reliability.sla_pct | 99.95 | - |
| reliability.status_page | yes | yes |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"ISO 42001","status":"active"},{"name":"Microsoft SSPA","status":"active"}]` |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |
| security.trust_center | - | https://www.mural.co/trust-and-security |

## Capabilities (Collaboration Software)

| Capability | Loom | MURAL |
|---|:--:|:--:|
| **Modality** |  |  |
| Messaging | ✓ | ✓ |
| Video meetings | - | - |
| Whiteboard | - | ✓ |
| **Meetings** |  |  |
| Screen sharing | ✓ | - |
| Recording / transcription | Recording + AI notes | - |
| **Security** |  |  |
| End-to-end encryption | - | - |
| SSO / SCIM | ✓ | ✓ |
| **Access** |  |  |
| Guest / external access | ✓ | ✓ |
| **Compliance** |  |  |
| Compliance controls | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Scale** |  |  |
| Max participants | - | - |
| **Ecosystem** |  |  |
| App marketplace | - | - |
| Public API / bot framework | ✓ | ✓ |
| **Commercial** |  |  |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T05:28:27.137Z. "-" = undocumented, not absent.*