# LiveKit vs Novu

**Leader by vioscaleAI score:** Novu

| Attribute | LiveKit | Novu |
|---|---|---|
| **vioscaleAI score** | 68.3 (69% (medium)) | 84.9 (73% (medium)) |
| content.faq | `[{"answer":"LiveKit is a platform for developing conversational AI applications with voice and video capabilities. It provides global real-time infrastructure and integrations for telephony, enabling developers to deploy voice agents across web, mobile, and phone interfaces. It is indexed under Communication APIs.","source":"https://livekit.io","question":"What is LiveKit?","confidence":0.6},{"answer":"LiveKit offers a free tier, so you can start without paying. Paid plans start at $50 per month. Pricing changes often, so verify at source before relying on it.","source":"https://livekit.io","question":"Is LiveKit free?","confidence":0.6},{"answer":"We have confirmed browser-based access to LiveKit. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://livekit.io","question":"What platforms does LiveKit support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for LiveKit, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://livekit.io","question":"Can LiveKit be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for LiveKit. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as LiveKit not holding them. Always confirm compliance directly before you rely on it.","source":"https://livekit.io","question":"What security certifications does LiveKit have?","confidence":0.48}]` | `[{"answer":"Infrastructure that allows developers to dispatch notifications through email, SMS, push, in-app, and chat, while also enabling AI agents to have two-way conversations with users on channels like Slack, WhatsApp, and Teams. It is indexed under Communication APIs.","source":"https://novu.co/pricing/","question":"What is Novu?","confidence":0.6},{"answer":"Novu offers a free tier, so you can start without paying. Paid plans start at $30 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://novu.co/pricing/","question":"Is Novu free?","confidence":0.6},{"answer":"Novu supports the web, Linux and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://novu.co/pricing/","question":"What platforms does Novu support?","confidence":0.6},{"answer":"Yes. Novu can be deployed cloud / SaaS, hybrid, on-premise and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://novu.co/pricing/","question":"Can Novu be self-hosted?","confidence":0.6},{"answer":"We have confirmed 43 integrations for Novu, including SendGrid, Amazon SES, Postmark, Resend, Brevo, Mailgun, Mailjet and Braze, plus 35 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://novu.co/pricing/","question":"What does Novu integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Novu. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Novu not holding them. Always confirm compliance directly before you rely on it.","source":"https://novu.co/security/","question":"What security certifications does Novu have?","confidence":0.7},{"answer":"Novu is available in the United States, Germany, Singapore, the United Kingdom, Australia, Japan and South Korea. Its primary markets are the United States and the EU. The vendor is headquartered in Israel.","source":"https://novu.co/pricing/","question":"Where is Novu available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true,"self_hosted":true}` |
| description.long | LiveKit is a platform for developing conversational AI applications with voice and video capabilities. It provides global real-time infrastructure and integrations for telephony, enabling developers to deploy voice agents across web, mobile, and phone interfaces. | Infrastructure that allows developers to dispatch notifications through email, SMS, push, in-app, and chat, while also enabling AI agents to have two-way conversations with users on channels like Slack, WhatsApp, and Teams. |
| features.capabilities | `{"video":true,"voice":true,"two_way":true,"global_coverage":"global","usage_pricing_transparent":true}` | `{"rcs":false,"sms":true,"chat":true,"email":true,"video":false,"voice":false,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` |
| integrations.count | 1 | 88 |
| integrations.list | `[{"name":"OpenAI"},{"name":"SIP"}]` | `[{"name":"SendGrid"},{"name":"Amazon SES"},{"name":"Postmark"},{"name":"Resend"},{"name":"Brevo"},{"name":"Mailgun"},{"name":"Mailjet"},{"name":"Braze"},{"name":"Infobip"},{"name":"Twilio"},{"name":"Plivo"},{"name":"AWS SNS"},{"name":"Vonage"},{"name":"SMS77"},{"name":"Telnyx"},{"name":"Termii"},{"name":"Gupshup"},{"name":"SMS Central"},{"name":"Firebase Cloud Messaging"},{"name":"Apple Push Notification"},{"name":"Expo Push"},{"name":"OneSignal"},{"name":"Pushpad"},{"name":"Pusher Beams"},{"name":"App.io"},{"name":"Slack"},{"name":"Discord"},{"name":"Microsoft Teams"},{"name":"Mattermost"},{"name":"WhatsApp Business"},{"name":"Zulip"},{"name":"Webex Messaging"},{"name":"Ryver"},{"name":"Grafana"},{"name":"Opsgenie"},{"name":"PagerDuty"},{"name":"Telegram"},{"name":"iMessage"},{"name":"Novu Inbox"},{"name":"Chat Webhook","native":false,"category":"chat","direction":"bidirectional"},{"name":"Email Webhook","native":false,"category":"email","direction":"outbound"},{"name":"Push Webhook","native":false,"category":"push","direction":"outbound"},{"name":"Tool Webhook","native":false,"direction":"outbound"},{"name":"LangChain","native":true},{"name":"LangGraph","native":true},{"name":"Claude Managed Agents","native":true}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"IL","primaryMarkets":[],"availabilityScope":"global","availableCountries":["US","DE","SG","GB","AU","JP"],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Build","summary":"$0/mo","features":["Agent deployment","Agent observability","Inference credits","Global edge network","Telephony (1 free number)","Session metrics and analytics","Community support"],"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Start with agent deployment, observability, inference credits, and global edge network","contactSales":false},{"free":false,"name":"Ship","summary":"$50/mo","features":["Everything in Build","Team collaboration","Custom voices","Instant rollback to previous deployments","Email support"],"commitment":"monthly","components":[{"kind":"fixed","amount":50,"period":"month","currency":"USD"}],"description":"Everything in Build plus team collaboration and custom voices","contactSales":false},{"free":false,"name":"Scale","summary":"$500/mo","features":["Everything in Ship","Role-based access","Metrics export APIs","Region pinning","Security reports / HIPAA","Inference discounts"],"commitment":"monthly","components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}],"description":"Everything in Ship plus role-based access, metrics export APIs, and security reports","contactSales":false},{"free":false,"name":"Enterprise","features":["Everything in Scale","Volume pricing including inference","Shared Slack channel","SSO Support","Support SLA"],"contactSales":true}],"summary":"Free tier (Build: $0/mo) or starting at $50/mo (Ship). Usage-based per-minute pricing for agent sessions, telephony, LLM, STT, and TTS.","currency":"USD","freeTier":true,"sourceUrl":"https://livekit.io","retrievedAt":"2026-08-03T14:26:53.897Z","startingPrice":{"amount":50,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"hybrid","plans":[{"free":true,"name":"Free","features":["All channels: Email, In-app, SMS, Chat, Push","US + EU data residency","Up to 20 workflows","2 environments (Dev + Prod)","24-hour activity feed retention"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Complete starter toolkit for exploring Novu and sending first notifications","contactSales":false,"includedLimits":{"workflows":"20","environments":"2","workflow_runs":"10,000/mo","activity_feed_retention":"24 hours"}},{"free":false,"name":"Pro","summary":"From $30/month, plus $1.20 per 1K additional workflow runs","features":["Everything in Free, plus:","30,000+ workflow runs / month","7-day activity feed retention","Remove Novu branding","Advanced email editor (blocks, layouts)","Higher rate limits & faster processing"],"commitment":"monthly","components":[{"kind":"fixed","amount":30,"period":"month","currency":"USD"},{"per":{"qty":1000,"unit":"workflow_runs"},"kind":"metered","amount":1.2,"currency":"USD"}],"description":"More scale and flexibility for teams moving beyond experimentation","contactSales":false,"includedLimits":{"workflow_runs":"30,000+/mo","activity_feed_retention":"7 days"}},{"free":false,"name":"Team","summary":"$250/month","features":["Everything in Pro, plus:","250,000+ workflow runs / month","Up to 10 environments (Staging, QA, Pre-prod…)","90-day activity feed retention","Unlimited team members","More workflows","Role-Based Access Control (RBAC)","Expanded rate limits (600 RPS triggers)"],"commitment":"monthly","components":[{"kind":"fixed","amount":250,"period":"month","currency":"USD"}],"description":"Built for growing engineering teams sending meaningful volume into production","contactSales":false,"includedLimits":{"rate_limits":"600 RPS triggers","environments":"10","workflow_runs":"250,000+/mo","activity_feed_retention":"90 days"}},{"free":false,"name":"Enterprise","features":["Everything in Team, plus:","10M+ workflow runs / month (custom volume tiers)","Unlimited environments","Custom retention policies (feed, audit, logs)","Custom delay & digest windows","HIPAA BAA","Dedicated SSO (SAML / OIDC)","Directory Sync (SCIM)","Private Slack/Teams support channel","Advanced data residency (SG, UK, AU, JP, KR, custom regions)","Self-hosted deployment options"],"description":"Enterprise-grade scale, compliance, support, and hosting options","contactSales":true,"includedLimits":{"environments":"Unlimited","workflow_runs":"10M+/mo (custom volume tiers)","activity_feed_retention":"Custom retention policies"}}],"summary":"From $30/month (Pro). Free tier available. Team plan at $250/month. Enterprise custom pricing.","currency":"USD","freeTier":true,"sourceUrl":"https://novu.co/pricing/","retrievedAt":"2026-09-18T15:56:50.137Z","startingPrice":{"amount":30,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | mid |
| pricing.starting_price | - | `{"amount":30,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.99 | 99.9 |
| reliability.status_page | yes | yes |
| security.certifications | - | `[{"name":"SOC 2 Type II","status":"active"},{"name":"HIPAA","status":"active"},{"name":"ISO 27001:2013","status":"active"},{"name":"GDPR","status":"active"}]` |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | - | https://novu.co/security/ |

## Capabilities (Communication APIs)

| Capability | LiveKit | Novu |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | - | ✓ |
| Voice | ✓ | ✗ |
| WhatsApp | - | ✓ |
| RCS | - | ✗ |
| Transactional email | - | ✓ |
| Video / real-time | ✓ | ✗ |
| In-app chat | - | ✓ |
| Verify / OTP / 2FA | - | ✓ |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | - | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T19:29:12.317Z. "-" = undocumented, not absent.*