# LiveHelper Chat vs Tawk.to

**Leader by vioscaleAI score:** Tawk.to

| Attribute | LiveHelper Chat | Tawk.to |
|---|---|---|
| **vioscaleAI score** | 46.7 (23% (low)) | 64.4 (51% (medium)) |
| activity.commits_last_30d | 18 | - |
| adoption.github_stars | 59 | - |
| content.faq | `[{"answer":"A comprehensive customer support platform featuring live chat messaging, voice and video calls, screen sharing, and AI-powered chatbot capabilities. Can be self-hosted as open-source software or used as a managed cloud service. It is indexed under Live Chat.","source":"https://livehelperchat.com","question":"What is LiveHelper Chat?","confidence":0.6},{"answer":"LiveHelper Chat is open source, so it can be self-hosted and used at no licence cost. Pricing changes often, so verify at source before relying on it.","source":"https://livehelperchat.com","question":"Is LiveHelper Chat free to use?","confidence":0.6},{"answer":"LiveHelper Chat supports the web, Windows, macOS, Linux, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://livehelperchat.com","question":"What platforms does LiveHelper Chat support?","confidence":0.6},{"answer":"Yes. LiveHelper Chat can be deployed cloud / SaaS, on-premise and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://livehelperchat.com","question":"Can LiveHelper Chat be self-hosted?","confidence":0.6},{"answer":"We have confirmed 25 integrations for LiveHelper Chat, including Telegram, WhatsApp, Facebook Messenger, Google Business Message, Rasa, Gemini, ChatGPT and Ollama, plus 17 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://livehelperchat.com","question":"What does LiveHelper Chat integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for LiveHelper Chat. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as LiveHelper Chat not holding them. Always confirm compliance directly before you rely on it.","source":"https://livehelperchat.com/privacy-policy-582a.html","question":"What security certifications does LiveHelper Chat have?","confidence":0.7}]` | `[{"answer":"A customer communication platform that integrates multiple messaging channels (email, chat, social media) into a single inbox, with AI-powered assistance for automated and personalized responses. It is indexed under Live Chat.","source":"https://www.tawk.to","question":"What is Tawk.to?","confidence":0.6},{"answer":"Tawk.to offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.tawk.to","question":"Is Tawk.to free?","confidence":0.6},{"answer":"Tawk.to supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.tawk.to","question":"What platforms does Tawk.to support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Tawk.to, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.tawk.to","question":"Can Tawk.to be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for Tawk.to, including Facebook Messenger, WhatsApp, Telegram, Twilio, Email, Zapier, REST API and Webhooks. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.tawk.to","question":"What does Tawk.to integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Tawk.to. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Tawk.to not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.tawk.to","question":"What security certifications does Tawk.to have?","confidence":0.6}]` |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | An open-source live chat and email support system for websites with mobile apps, voice and video calling, screen sharing, and integrations with messaging platforms like Telegram, WhatsApp, and Facebook Messenger. | A customer communication platform that integrates multiple messaging channels (email, chat, social media) into a single inbox, with AI-powered assistance for automated and personalized responses. |
| features.capabilities | `{"visitor_screen_sharing_co_browsing":true}` | `{"proactive_outbound_chat_triggers":true,"automated_offline_ticketing_fallback":true,"canned_responses_and_shortcut_macros":true,"chat_transcript_export_and_audit_logs":true,"omnichannel_whatsapp_facebook_sms_inbox":true}` |
| integrations.count | 25 | 7 |
| integrations.list | `[{"name":"Telegram"},{"name":"WhatsApp"},{"name":"Facebook Messenger"},{"name":"Google Business Message"},{"name":"Rasa"},{"name":"Gemini"},{"name":"ChatGPT"},{"name":"Ollama"},{"name":"Zapier"},{"name":"n8n"},{"name":"Mattermost"},{"name":"Skype"},{"name":"Shopify"},{"name":"WordPress"},{"name":"Drupal"},{"name":"Prestashop"},{"name":"WHMCS"},{"name":"MessageBird"},{"name":"CloudTalk"},{"name":"Jitsi"},{"name":"Agora"},{"name":"Twilio"},{"name":"Google Analytics"},{"name":"Google Authentication"},{"name":"Amazon S3"},{"name":"Discord","native":true,"category":"chat"},{"name":"Max Messenger","native":true}]` | `[{"name":"Facebook Messenger"},{"name":"WhatsApp"},{"name":"Telegram"},{"name":"Twilio"},{"name":"Email"},{"name":"Zapier"},{"name":"REST API"},{"name":"Webhooks"},{"name":"SMS (Twilio)","native":true},{"name":"SMS","native":true,"category":"messaging"}]` |
| language.primary | PHP | - |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"open_source","plans":[{"free":true,"name":"Open Source","features":["Live chat messaging","Voice, video, and screen sharing","AI chatbot integration","Mobile app support","REST API","Multiple language support","Custom extensions","Self-hosted or cloud hosting available"],"description":"Self-hosted version with all core features","contactSales":false}],"summary":"Free and open source","freeTier":true,"sourceUrl":"https://livehelperchat.com","retrievedAt":"2026-08-19T13:39:54.423Z"}` | `{"type":"free","summary":"100% free, forever","freeTier":true,"sourceUrl":"https://www.tawk.to","retrievedAt":"2026-08-19T13:45:38.696Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | open_source | free |
| pricing.price_level | free | free |
| pricing.transparent | yes | yes |
| release.cadence_days | 44 | - |
| release.history | `[{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.6v","date":"2026-09-09T10:22:52Z","type":"stable","version":"1.6v"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.5v","date":"2026-06-26T11:46:06Z","type":"stable","version":"1.5v"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.4v","date":"2023-10-05T19:18:47Z","type":"stable","version":"1.4v"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.3","date":"2023-09-21T20:31:10Z","type":"stable","version":"1.3"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.2","date":"2023-09-13T11:29:08Z","type":"stable","version":"1.2"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.1","date":"2023-09-12T12:18:53Z","type":"stable","version":"1.1"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.0","date":"2018-10-11T14:24:28Z","type":"stable","version":"1.0"}]` | - |
| reliability.status_page | - | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |

## Capabilities (Live Chat)

| Capability | LiveHelper Chat | Tawk.to |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Round robin and skills based agent routing | - | - |
| Canned responses and shortcut macros | - | ✓ |
| Real time typing preview sneek peek | - | - |
| Visitor screen sharing co browsing | ✓ | - |
| Omnichannel whatsapp facebook SMS inbox | - | ✓ |
| Automated offline ticketing fallback | - | ✓ |
| Proactive outbound chat triggers | - | ✓ |
| Salesforce hubspot CRM contact sync | - | - |
| Chat transcript export and audit logs | - | ✓ |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: vioscaleAI. Generated 2026-10-16T20:44:59.499Z. "-" = undocumented, not absent.*