# LiveChat vs Respond.io

| Attribute | LiveChat | Respond.io |
|---|---|---|
| **vioscaleAI score** | 50.7 (55% (medium)) | 48.7 (20% (low)) |
| content.faq | `[{"answer":"A web-based platform for real-time customer communication, supporting sales and support teams with live chat, chatbots, ticketing, and knowledge base features. Designed for businesses to engage visitors, handle inquiries asynchronously, and automate routine tasks. It is indexed under Chatbots Marketing.","source":"https://www.livechat.com/pricing/","question":"What is LiveChat?","confidence":0.6},{"answer":"LiveChat is a paid product; published pricing starts at $19 per month. It is sold across 4 plans (Starter, Business, Team and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.livechat.com/pricing/","question":"How much does LiveChat cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to LiveChat. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.livechat.com/pricing/","question":"What platforms does LiveChat support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for LiveChat, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.livechat.com/pricing/","question":"Can LiveChat be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for LiveChat, including Mailchimp, HelpDesk.com, ChatBot.com, KnowledgeBase, OpenWidget, Auth0, Apple and Google, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.livechat.com/pricing/","question":"What does LiveChat integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for LiveChat. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as LiveChat not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.livechat.com/help/trusted-domains/","question":"What security certifications does LiveChat have?","confidence":0.7}]` | `[{"answer":"A workspace that brings customer messages from multiple messaging and social platforms into a single inbox, using AI to automatically qualify leads and route conversations to sales staff. It is indexed under Chatbots Marketing.","source":"https://respond.io","question":"What is Respond.io?","confidence":0.6},{"answer":"We have confirmed browser-based access to Respond.io. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://respond.io","question":"What platforms does Respond.io support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Respond.io, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://respond.io","question":"Can Respond.io be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Respond.io, including WhatsApp Business, Messenger, Email, VoIP, TikTok and Facebook. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://respond.io","question":"What does Respond.io integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Respond.io. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Respond.io not holding them. Always confirm compliance directly before you rely on it.","source":"https://respond.io","question":"What security certifications does Respond.io have?","confidence":0.6},{"answer":"Respond.io is available worldwide. The vendor is headquartered in Malaysia.","source":"https://respond.io","question":"Where is Respond.io available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Platform that integrates live chat, helpdesk ticketing, and AI-driven agents to handle customer inquiries. The AI can autonomously resolve up to 80% of cases, with seamless handoff to human agents for complex issues. | A customer communication platform that centralizes conversations from multiple sources like WhatsApp, Facebook Messenger, and TikTok in a single team inbox, integrates with CRMs, and uses AI agents to automate inquiry responses and lead qualification. |
| features.capabilities | `{"pricing_model":"per_admin_seat","salesforce_hubspot_crm_sync":true,"generative_ai_llm_response_engine":true,"live_human_sales_rep_handoff_routing":true}` | `{"generative_ai_llm_response_engine":true,"automated_meeting_calendar_booking":true,"live_human_sales_rep_handoff_routing":true,"whatsapp_facebook_messenger_social_sync":true}` |
| integrations.count | 11 | 3 |
| integrations.list | `[{"name":"Mailchimp"},{"name":"HelpDesk.com"},{"name":"ChatBot.com"},{"name":"KnowledgeBase"},{"name":"OpenWidget"},{"name":"Auth0"},{"name":"Apple"},{"name":"Google"},{"name":"Microsoft"},{"name":"OneLogin"},{"name":"Metabase"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Shopify","native":true,"category":"ecommerce","direction":"inbound"}]` | `[{"name":"WhatsApp Business"},{"name":"Messenger"},{"name":"Email"},{"name":"VoIP"},{"name":"TikTok"},{"name":"Facebook"},{"name":"WhatsApp"},{"name":"Facebook Messenger","native":true,"category":"chat","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"MY","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$19/user/month billed annually","features":["One inbox for chat and tickets","AI Agent (up to 80% resolution)","Text Intelligence","Chat monitoring","Asynchronous communication","60-day stats and reports"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"For small businesses","contactSales":false},{"free":false,"name":"Business","summary":"$49/user/month billed annually","features":["Everything in Starter","Full-time support team","Full customization","Up to 400 team members"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":49,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing available","features":["Everything in Business","Custom pricing and configuration"],"components":[{"kind":"per_unit","unit":"seat","amount":79,"period":"month","currency":"USD"}],"contactSales":true}],"summary":"From $19/user/month. Free 14-day trial, no credit card required.","currency":"USD","freeTier":false,"sourceUrl":"https://www.livechat.com/pricing/","retrievedAt":"2026-09-24T12:30:41.815Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | - |
| pricing.free_tier | no | - |
| pricing.model | commercial | commercial |
| pricing.price_level | mid | - |
| pricing.starting_price | `{"amount":19,"currency":"USD"}` | - |
| pricing.transparent | yes | - |
| reliability.sla_pct | - | 99.999 |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.pci | yes | - |

## Capabilities (Chatbots Marketing)

| Capability | LiveChat | Respond.io |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Visual no code dialogue tree builder | - | - |
| Automated meeting calendar booking | - | ✓ |
| Live human sales rep handoff routing | ✓ | ✓ |
| CRM ownership based routing logic | - | - |
| Clearbit zoominfo ip enrichment sync | - | - |
| Whatsapp facebook messenger social sync | - | ✓ |
| Generative AI LLM response engine | ✓ | ✓ |
| Salesforce hubspot CRM sync | ✓ | - |
| Slack ms teams rep alerting | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | Per admin seat | - |

*Source: vioscaleAI. Generated 2026-10-16T19:27:55.676Z. "-" = undocumented, not absent.*