# LiveChat vs Qualified (Piper AI)

**Leader by vioscaleAI score:** LiveChat

| Attribute | LiveChat | Qualified (Piper AI) |
|---|---|---|
| **vioscaleAI score** | 50.7 (55% (medium)) | 42.5 (55% (medium)) |
| content.faq | `[{"answer":"A web-based platform for real-time customer communication, supporting sales and support teams with live chat, chatbots, ticketing, and knowledge base features. Designed for businesses to engage visitors, handle inquiries asynchronously, and automate routine tasks. It is indexed under Chatbots Marketing.","source":"https://www.livechat.com/pricing/","question":"What is LiveChat?","confidence":0.6},{"answer":"LiveChat is a paid product; published pricing starts at $19 per month. It is sold across 4 plans (Starter, Business, Team and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.livechat.com/pricing/","question":"How much does LiveChat cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to LiveChat. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.livechat.com/pricing/","question":"What platforms does LiveChat support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for LiveChat, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.livechat.com/pricing/","question":"Can LiveChat be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for LiveChat, including Mailchimp, HelpDesk.com, ChatBot.com, KnowledgeBase, OpenWidget, Auth0, Apple and Google, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.livechat.com/pricing/","question":"What does LiveChat integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for LiveChat. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as LiveChat not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.livechat.com/help/trusted-domains/","question":"What security certifications does LiveChat have?","confidence":0.7}]` | `[{"answer":"An autonomous AI sales development representative that engages website visitors, sends targeted email sequences, and books meetings to convert inbound prospects into qualified opportunities without expanding SDR headcount. It is indexed under AI Sdr Sales Agents.","source":"https://www.qualified.com/examples/pricing-page-concierge","question":"What is Qualified (Piper AI)?","confidence":0.6},{"answer":"Qualified (Piper AI) does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.qualified.com/examples/pricing-page-concierge","question":"How much does Qualified (Piper AI) cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Qualified (Piper AI). That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.qualified.com/examples/pricing-page-concierge","question":"What platforms does Qualified (Piper AI) support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Qualified (Piper AI), so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.qualified.com/examples/pricing-page-concierge","question":"Can Qualified (Piper AI) be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Qualified (Piper AI), including Salesforce, Oracle Eloqua, Slack and LinkedIn. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.qualified.com/examples/pricing-page-concierge","question":"What does Qualified (Piper AI) integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Qualified (Piper AI). Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Qualified (Piper AI) not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.qualified.com/trust","question":"What security certifications does Qualified (Piper AI) have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Platform that integrates live chat, helpdesk ticketing, and AI-driven agents to handle customer inquiries. The AI can autonomously resolve up to 80% of cases, with seamless handoff to human agents for complex issues. | An autonomous AI sales development representative that engages website visitors, sends targeted email sequences, and books meetings to convert inbound prospects into qualified opportunities without expanding SDR headcount. |
| features.capabilities | `{"pricing_model":"per_admin_seat","salesforce_hubspot_crm_sync":true,"generative_ai_llm_response_engine":true,"live_human_sales_rep_handoff_routing":true}` | `{"iso_27001":false,"soc2_type_ii":true,"deployment_model":"feature_of_broader_sales_platform","salesforce_hubspot_crm_sync":true,"slack_ms_teams_rep_alerting":true,"crm_ownership_based_routing_logic":true,"generative_ai_llm_response_engine":true,"automated_meeting_calendar_booking":true,"clearbit_zoominfo_ip_enrichment_sync":false,"live_human_sales_rep_handoff_routing":true,"visual_no_code_dialogue_tree_builder":false,"human_in_the_loop_draft_approval_mode":true,"gdpr_and_ccpa_prospect_data_compliance":true,"whatsapp_facebook_messenger_social_sync":false,"playbook_based_guardrails_for_brand_tone":true,"deliverability_and_spam_reputation_warmup":false,"waterfall_data_enrichment_for_email_finding":true,"web_scraping_and_linkedin_profile_ingestion":false,"multi_channel_sequencing_email_and_linkedin_dm":true,"two_way_crm_sync_to_prevent_duplicate_outreach":true,"meeting_booking_via_native_calendar_integration":true,"autonomous_inbox_reply_handling_and_objection_rebuttals":true}` |
| integrations.count | 11 | 21 |
| integrations.list | `[{"name":"Mailchimp"},{"name":"HelpDesk.com"},{"name":"ChatBot.com"},{"name":"KnowledgeBase"},{"name":"OpenWidget"},{"name":"Auth0"},{"name":"Apple"},{"name":"Google"},{"name":"Microsoft"},{"name":"OneLogin"},{"name":"Metabase"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Shopify","native":true,"category":"ecommerce","direction":"inbound"}]` | `[{"name":"Salesforce"},{"name":"Oracle Eloqua"},{"name":"Salesforce AppExchange"},{"name":"Salesforce CRM"},{"name":"Slack","native":true,"category":"chat","direction":"outbound"},{"name":"LinkedIn","native":true,"category":"advertising","direction":"outbound"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$19/user/month billed annually","features":["One inbox for chat and tickets","AI Agent (up to 80% resolution)","Text Intelligence","Chat monitoring","Asynchronous communication","60-day stats and reports"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"For small businesses","contactSales":false},{"free":false,"name":"Business","summary":"$49/user/month billed annually","features":["Everything in Starter","Full-time support team","Full customization","Up to 400 team members"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":49,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing available","features":["Everything in Business","Custom pricing and configuration"],"components":[{"kind":"per_unit","unit":"seat","amount":79,"period":"month","currency":"USD"}],"contactSales":true}],"summary":"From $19/user/month. Free 14-day trial, no credit card required.","currency":"USD","freeTier":false,"sourceUrl":"https://www.livechat.com/pricing/","retrievedAt":"2026-09-24T12:30:41.815Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"quote","plans":[{"free":false,"name":"Premier","features":["1 SDR agent profile","Multi-modal agent (text, voice, video)","Agentic website conversations","Agentic email conversations","Meeting booking","Multi-language support","AI SDR Agent Studio","Agent Spotlight","Account Segmentation with Waterfall Enrichment","Integrations with Salesforce CRM and 20+ systems","Qualified Reporting and Analytics","Salesforce Reporting and Analytics","Advanced Conversation, Email, and Meeting Routing","Automated Workflow Actions and Notifications in Third Party Systems"],"description":"All of the basics to scale inbound pipeline generation with an SDR agent","contactSales":true,"includedLimits":{"web_sessions":"250K/mo","email_contacts":"2.5K/mo"}},{"free":false,"name":"Enterprise","features":["Everything in Premier","Agent handoff","MCP and API access","Salesforce sandbox"],"description":"Expand program with increased capacity and capabilities for complex sales motions","contactSales":true,"includedLimits":{"web_sessions":"2M/mo","email_contacts":"10K/mo"}},{"free":false,"name":"Ultimate","features":["Everything in Enterprise","Multiple agent profiles","High volume contact databases","Dedicated IP address"],"description":"Scale SDR agent with infrastructure built for enterprise-wide deployment","contactSales":true,"includedLimits":{"web_sessions":"5M/mo","email_contacts":"24K/mo"}}],"freeTier":false,"sourceUrl":"https://www.qualified.com/pricing","retrievedAt":"2026-10-13T11:18:27.527Z"}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | quote |
| pricing.price_level | mid | unknown |
| pricing.starting_price | `{"amount":19,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.pci | yes | - |
| security.soc2 | - | yes |

## Capabilities (Chatbots Marketing)

| Capability | LiveChat | Qualified (Piper AI) |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Visual no code dialogue tree builder | - | ✗ |
| Automated meeting calendar booking | - | ✓ |
| Live human sales rep handoff routing | ✓ | ✓ |
| CRM ownership based routing logic | - | ✓ |
| Clearbit zoominfo ip enrichment sync | - | ✗ |
| Whatsapp facebook messenger social sync | - | ✗ |
| Generative AI LLM response engine | ✓ | ✓ |
| Salesforce hubspot CRM sync | ✓ | ✓ |
| Slack ms teams rep alerting | - | ✓ |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | ✗ |
| Pricing model | Per admin seat | - |

*Source: vioscaleAI. Generated 2026-10-16T20:16:19.659Z. "-" = undocumented, not absent.*