# Lark vs RingCentral

**Leader by vioscaleAI score:** RingCentral

| Attribute | Lark | RingCentral |
|---|---|---|
| **vioscaleAI score** | 55.2 (44% (low)) | 75.8 (72% (medium)) |
| content.faq | `[{"answer":"A unified platform combining messaging, knowledge management, and automation with AI capabilities. Helps teams consolidate workflows, conversations, and integrations in one workspace where AI can access full context to automate tasks and drive results. It is indexed under Collaboration Software.","source":"https://www.larksuite.com","question":"What is Lark?","confidence":0.6},{"answer":"Lark offers a free tier, so you can start without paying. Paid plans start at $6 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.larksuite.com","question":"Is Lark free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Lark. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.larksuite.com","question":"What platforms does Lark support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Lark, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.larksuite.com","question":"Can Lark be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Lark. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Lark not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.larksuite.com","question":"What security certifications does Lark have?","confidence":0.6}]` | `[{"answer":"A cloud-based solution combining phone, messaging, video meetings, and intelligent contact center tools to automate and manage customer interactions and internal team communications. It is indexed under Collaboration Software.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What is RingCentral?","confidence":0.6},{"answer":"RingCentral offers a free tier, so you can start without paying. Paid plans start at $20 per user per month. Pricing changes often, so verify at source before relying on it.","source":"https://www.ringcentral.com","question":"Is RingCentral free?","confidence":0.6},{"answer":"RingCentral supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What platforms does RingCentral support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for RingCentral, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"Can RingCentral be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for RingCentral, including Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, Bullhorn, Netsuite and ServiceNow, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What does RingCentral integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for RingCentral. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as RingCentral not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.ringcentral.com/ie/en/legal/trust-center/security/agreements.html","question":"What security certifications does RingCentral have?","confidence":0.7},{"answer":"RingCentral is available worldwide. Its primary markets are the United States, Canada, Australia, the United Kingdom, Germany and France.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"Where is RingCentral available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An all-in-one collaboration platform integrating chat, meetings, document management, and project tools, enhanced with AI-powered workflows and automation capabilities. | A communication platform enabling businesses to automate and analyze customer interactions through AI-powered voice, messaging, and video capabilities. It helps organizations manage communications, improve customer satisfaction, and gain insights from customer interactions at scale. |
| features.capabilities | `{"hosting":"cloud","free_tier":true,"messaging":true,"api_access":true,"video_meetings":true,"compliance_controls":true,"recording_transcription":"recording"}` | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":true,"max_participants":"up to 300 participants","compliance_controls":true,"guest_external_access":true,"recording_transcription":"recording_ai_notes"}` |
| integrations.count | - | 500 |
| integrations.list | - | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"Bullhorn"},{"name":"Netsuite"},{"name":"ServiceNow"},{"name":"Sugar CRM"},{"name":"Dynamics"},{"name":"Microsoft 365","native":true,"category":"productivity"},{"name":"ChatGPT"},{"name":"Claude"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","CA","AU","GB","DE","FR","IT","ES","PT","SG"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Starter","summary":"Free","features":["Team collaboration","20 users max","100 GB storage","1-on-1 video meetings","18 months message history","Unlimited real-time translation","1,000 automations/month","2,000 rows/table","Limited trial of Base AI"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"For small teams with simple communication needs","contactSales":false,"includedLimits":{"users":"20","storage":"100 GB","message_history":"18 months","automations_per_month":"1,000"}},{"free":false,"name":"Basic","summary":"$6/user/month billed annually","features":["Team collaboration","500 users max","5 TB storage (expandable)","1-on-1 video meetings","Unlimited message history","Unlimited real-time translation","1,000 automations/month","2,000 rows/table","Expanded trial of Base AI"],"commitment":"annual","components":[{"kind":"per_unit","unit":"user","amount":6,"period":"month","currency":"USD"}],"description":"For growing companies with basic collaboration needs","contactSales":false,"includedLimits":{"users":"500","storage":"5 TB","message_history":"Unlimited","automations_per_month":"1,000"}},{"free":false,"name":"Pro","summary":"$12/user/month billed annually","features":["Team collaboration","500 users max","15 TB storage (expandable)","500-participant video meetings","Unlimited message history","Unlimited real-time translation","50,000 automations/month","20,000 rows/table","Expanded trial of Base AI","Base advanced permissions","Security & organizational controls","Frontline solution compatible","Communication and collaboration permissions"],"commitment":"annual","components":[{"kind":"per_unit","unit":"user","amount":12,"period":"month","currency":"USD"}],"description":"For companies with comprehensive collaboration and management needs","contactSales":true,"includedLimits":{"users":"500","storage":"15 TB","message_history":"Unlimited","meeting_participants":"500","automations_per_month":"50,000"}},{"free":false,"name":"Enterprise","summary":"Custom pricing, billed annually","features":["Team collaboration","Unlimited users","15 TB + 30 GB per user storage (expandable)","500-participant video meetings","Unlimited message history","Unlimited real-time translation","500,000 automations/month","50,000 rows/table","Expanded trial of Base AI","Base advanced permissions","Security & organizational controls","Frontline solution compatible","Communication and collaboration permissions","Single sign-on (SSO)","Advanced security & compliance controls"],"commitment":"annual","description":"For large companies with advanced security and organizational management needs","contactSales":true,"includedLimits":{"users":"Unlimited","storage":"15 TB + 30 GB per user","message_history":"Unlimited","meeting_participants":"500","automations_per_month":"500,000"}}],"addOns":[{"name":"AI Meeting Notes","components":[{"per":{"qty":1800,"unit":"notes"},"kind":"metered","amount":1699,"currency":"USD"}]},{"name":"Meegle Premium","components":[{"kind":"per_unit","unit":"user","amount":12,"period":"month","currency":"USD"}]},{"name":"Base automation expansion","components":[{"per":{"qty":50000,"unit":"automation runs"},"kind":"metered","amount":599,"currency":"USD"}]}],"summary":"Free to $12/user/month. Free Starter tier. Annual billing saves 16.6%.","currency":"USD","freeTier":true,"sourceUrl":"https://www.larksuite.com","retrievedAt":"2026-08-03T20:21:24.479Z","startingPrice":{"amount":6,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Core","summary":"$20/user/month (billed annually)","features":["Unlimited domestic calling","On-demand call recording","100 toll-free minutes","25 SMS per user per month","HD meetings (200 participants)","AI Receptionist add-on","AI Virtual Assistant","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"Unify calls, meetings, and chat in an all-in-one, professional app","contactSales":false,"includedLimits":{"sms_per_user":"25/month","toll_free_minutes":"100","meeting_participants":"200"}},{"free":false,"name":"Advanced","summary":"$25/user/month (billed annually)","features":["Everything in Core","CRM integrations","Connect multiple sites","Core reporting and insights","1000 toll-free minutes","100 SMS per user per month","AI Receptionist add-on","AI Virtual Assistant","AI Writer","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Connect teams across locations and improve customer engagement","contactSales":false,"includedLimits":{"sms_per_user":"100/month","toll_free_minutes":"1000"}},{"free":false,"name":"Ultra","summary":"$35/user/month (billed annually)","features":["Everything in Advanced","10000 toll-free minutes","200 SMS per user per month","RingCentral Webinar","Historical and real-time insights","Unlimited storage","Device analytics & alerts","All AI Virtual Assistant features"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":35,"period":"month","currency":"USD"}],"description":"Engage audiences at scale, backed by deep business insights","contactSales":false,"includedLimits":{"sms_per_user":"200/month","toll_free_minutes":"10000"}},{"free":false,"name":"Customer Engagement Bundle","summary":"Custom pricing","features":["Everything in Ultra","Business SMS Booster","Call Queues Booster"],"description":"Orchestrate faster, consistent service with connected voice & SMS","contactSales":true}],"addOns":[{"name":"AI Receptionist (AIR)"}],"summary":"From $20/user/month (billed annually). Free trial available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.ringcentral.com","retrievedAt":"2026-08-03T14:28:56.383Z","startingPrice":{"amount":20,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | no |
| reliability.sla_pct | - | 99.999 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` | - |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.iso27001 | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Collaboration Software)

| Capability | Lark | RingCentral |
|---|:--:|:--:|
| **Modality** |  |  |
| Messaging | ✓ | ✓ |
| Video meetings | ✓ | ✓ |
| Whiteboard | - | - |
| **Meetings** |  |  |
| Screen sharing | - | ✓ |
| Recording / transcription | Recording | Recording + AI notes |
| **Security** |  |  |
| End-to-end encryption | - | - |
| SSO / SCIM | - | ✓ |
| **Access** |  |  |
| Guest / external access | - | ✓ |
| **Compliance** |  |  |
| Compliance controls | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Scale** |  |  |
| Max participants | - | up to 300 participants |
| **Ecosystem** |  |  |
| App marketplace | - | ✓ |
| Public API / bot framework | ✓ | ✓ |
| **Commercial** |  |  |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T18:58:42.539Z. "-" = undocumented, not absent.*