# KnowledgeOwl vs ProProfs Knowledge Base

**Leader by vioscaleAI score:** ProProfs Knowledge Base

| Attribute | KnowledgeOwl | ProProfs Knowledge Base |
|---|---|---|
| **vioscaleAI score** | 45.1 (74% (medium)) | 68.2 (55% (medium)) |
| content.faq | `[{"answer":"A cloud-based knowledge management platform that helps organizations centralize documentation with AI-powered search and chatbot capabilities. Includes version control, role-based access, and integrations with popular business tools. It is indexed under Knowledge Base.","source":"https://www.knowledgeowl.com/pricing","question":"What is KnowledgeOwl?","confidence":0.6},{"answer":"KnowledgeOwl offers a free tier, so you can start without paying. Paid plans start at $25 per additional author per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.knowledgeowl.com/pricing","question":"Is KnowledgeOwl free?","confidence":0.6},{"answer":"We have confirmed browser-based access to KnowledgeOwl. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.knowledgeowl.com/pricing","question":"What platforms does KnowledgeOwl support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for KnowledgeOwl, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.knowledgeowl.com/pricing","question":"Can KnowledgeOwl be self-hosted?","confidence":0.6},{"answer":"We have confirmed 21 integrations for KnowledgeOwl, including Zapier, Salesforce, Confluence, Zendesk, SharePoint, Help Scout, Google Analytics and Freshdesk, plus 13 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.knowledgeowl.com/pricing","question":"What does KnowledgeOwl integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for KnowledgeOwl. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as KnowledgeOwl not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.knowledgeowl.com/pricing","question":"What security certifications does KnowledgeOwl have?","confidence":0.6},{"answer":"KnowledgeOwl is available worldwide. Its primary market is the United States.","source":"https://www.knowledgeowl.com/pricing","question":"Where is KnowledgeOwl available?","confidence":0.5}]` | `[{"answer":"A knowledge base platform with AI capabilities that enables organizations to create both public and private searchable repositories. It supports customer and employee self-service, intelligent article management, and multilingual content to reduce support ticket volume. It is indexed under Knowledge Base.","source":"https://www.proprofskb.com/","question":"What is ProProfs Knowledge Base?","confidence":0.6},{"answer":"ProProfs Knowledge Base offers a free tier, so you can start without paying. Paid plans start at $49 per author per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.proprofskb.com/pricing/","question":"Is ProProfs Knowledge Base free?","confidence":0.6},{"answer":"We have confirmed browser-based access to ProProfs Knowledge Base. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.proprofskb.com/","question":"What platforms does ProProfs Knowledge Base support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for ProProfs Knowledge Base, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.proprofskb.com/pricing/","question":"Can ProProfs Knowledge Base be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for ProProfs Knowledge Base, including Google Analytics, Hotjar, Zendesk, Freshdesk, Slack, Salesforce, Okta and Azure AD, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.proprofskb.com/","question":"What does ProProfs Knowledge Base integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for ProProfs Knowledge Base. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as ProProfs Knowledge Base not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.proprofskb.com/features/security/","question":"What security certifications does ProProfs Knowledge Base have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | KnowledgeOwl is a cloud-based knowledge base platform that enables teams to create, organize, and publish knowledge bases with unlimited readers. It includes AI-powered search and chatbot capabilities, analytics and reader reports, custom branding with domain and HTML/CSS control, and complimentary content migration and theme design. | A knowledge base platform with AI capabilities that enables organizations to create both public and private searchable repositories. It supports customer and employee self-service, intelligent article management, and multilingual content to reduce support ticket volume. |
| features.capabilities | `{"pricing_model":"tiered_subscription","public_customer_facing_help_center":true,"chatbots_and_ai_agent_ingestion_api":true,"in_app_contextual_help_widget_embed":true,"custom_domain_cname_and_css_branding":true,"markdown_and_wysiwyg_rich_text_editor":true,"internal_employee_facing_role_security":true,"content_staleness_and_review_expiration_reminders":true,"ticket_deflection_analytics_and_failed_search_tracking":true}` | `{"public_customer_facing_help_center":true,"chatbots_and_ai_agent_ingestion_api":true,"internal_employee_facing_role_security":true,"multilingual_article_translation_versioning":true}` |
| integrations.count | 16 | 4 |
| integrations.list | `[{"name":"Zapier"},{"name":"Salesforce"},{"name":"Confluence"},{"name":"Zendesk"},{"name":"SharePoint"},{"name":"Help Scout"},{"name":"Google Analytics"},{"name":"Freshdesk"},{"name":"Slack","native":true,"category":"workflow","direction":"outbound"},{"name":"Microsoft Teams","native":true,"category":"workflow","direction":"outbound"},{"name":"Microsoft Copilot","native":true,"category":"ai","direction":"outbound"},{"name":"Microsoft Graph Connector","native":true,"category":"ai","direction":"outbound"},{"name":"MCP","native":true,"category":"ai","direction":"bidirectional"},{"name":"Custom API","native":true,"direction":"bidirectional"},{"name":"SAML 2.0","native":true,"category":"identity","direction":"outbound"},{"name":"LaunchBrightly","native":true,"direction":"bidirectional"},{"name":"Userlane","native":true,"direction":"outbound"},{"name":"Portable","native":true,"category":"data","direction":"outbound"},{"name":"Torii","native":true,"direction":"outbound"},{"name":"OttoKit","native":true,"category":"workflow","direction":"outbound"},{"name":"DocHub","native":true,"direction":"bidirectional"}]` | `[{"name":"Google Analytics"},{"name":"Hotjar"},{"name":"Zendesk"},{"name":"Freshdesk"},{"name":"Slack"},{"name":"Salesforce"},{"name":"Okta"},{"name":"Azure AD"},{"name":"Active Directory"},{"name":"Google Translate"},{"name":"Crowdin"},{"name":"ADFS"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Basic","summary":"$100/mo base, plus $25/author and $50/knowledge base add-ons","features":["Unlimited private and public readers","Unlimited file storage","Internal & external knowledge bases","Monthly 1:1 expert calls","White-glove content migration","Theme building included","Private articles with sign-in","Remote authentication","SAML SSO","Salesforce SSO","Custom author roles and permissions","AI chatbot","AI search","AI article creation","AI article summaries","AI style guide review","Search and analytics","Reader reports","Rich text editor","Version history","Global find and replace","PDF export","Word import","Custom domain","Full HTML/CSS/JS branding control","Developer API","Priority support"],"minSeats":1,"commitment":"monthly","components":[{"kind":"fixed","amount":100,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"author","amount":25,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"knowledge_base","amount":50,"period":"month","currency":"USD"}],"description":"Make it easy for your team to find answers","contactSales":false,"includedLimits":{"authors":"1","articles":"1,000","data_retention":"45 days","knowledge_bases":"1"}},{"free":false,"name":"Pro","summary":"$250/mo","commitment":"monthly","components":[{"kind":"fixed","amount":250,"period":"month","currency":"USD"}],"description":"Professional branded help center with API access","contactSales":false,"includedLimits":{"articles":"2,500","data_retention":"90 days"}},{"free":false,"name":"Business","summary":"$500/mo with 99.5% uptime SLA","commitment":"monthly","components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}],"description":"Secure access with SSO and granular permissions","contactSales":false,"includedLimits":{"articles":"5,000","data_retention":"450 days"}},{"free":false,"name":"Enterprise","summary":"Custom pricing with 99.9% uptime SLA","description":"Custom terms, dedicated account management, and comprehensive compliance","contactSales":true,"includedLimits":{"articles":"10,000","data_retention":"Unlimited"}}],"addOns":[{"name":"Additional Author","components":[{"kind":"per_unit","unit":"author","amount":25,"period":"month","currency":"USD"}]},{"name":"Additional Knowledge Base","components":[{"kind":"per_unit","unit":"knowledge_base","amount":50,"period":"month","currency":"USD"}]}],"summary":"From $100/mo. 30-day free trial. 25% discount for nonprofits and B Corps.","currency":"USD","freeTier":false,"sourceUrl":"https://www.knowledgeowl.com/pricing","retrievedAt":"2026-09-28T13:19:14.636Z","freeTrialDays":30,"startingPrice":{"amount":100,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever, 25 pages","features":["Up to 25 pages","Basic knowledge base creation"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Forever free plan","contactSales":false,"includedLimits":{"pages":"25"}},{"free":false,"name":"Business","summary":"$49/author/month, billed annually ($588/year)","features":["Analytics and reporting","Ticket submission forms","Workflow and comments","Topic sharing","API, SSO, SAML, JWT","Third-party integrations","60+ language translation","SEO optimization","File and asset management","API documentation","Custom homepage","Google Analytics integration","GDPR and SSL compliance","24/7 support with dedicated manager"],"commitment":"annual","components":[{"kind":"per_unit","unit":"author","amount":49,"period":"month","currency":"USD"},{"kind":"fixed","amount":588,"period":"year","currency":"USD"}],"description":"For established businesses","contactSales":false,"includedLimits":{"articles":"300"}},{"free":false,"name":"Professional","summary":"$69/author/month, billed annually ($828/year)","features":["All Business Plan features","Up to 3 knowledge bases","AI screenshot annotation","Browser extension for screen recording","Interactive product walkthroughs","Localization for 60+ languages","Article expiration controls","Slash commands","Advanced search analytics"],"commitment":"annual","components":[{"kind":"per_unit","unit":"author","amount":69,"period":"month","currency":"USD"},{"kind":"fixed","amount":828,"period":"year","currency":"USD"}],"description":"For teams managing multiple knowledge bases","contactSales":false,"includedLimits":{"knowledge_bases":"3"}},{"free":false,"name":"Enterprise","summary":"Annual plans only, pricing available on request","features":["All Professional Plan features","AI-powered chatbot","Automatic translation synchronization","XLIFF file support for professional translation","Comprehensive audit logs","HIPAA compliance","SOC 2 aligned security","100+ pre-built integrations","Automatic KB article generation from support tickets","Quarterly success manager reviews","Pre-built compliance training courses","Mandatory training workflows","Proctored assessments with webcam monitoring","Automated content review workflows"],"commitment":"annual","description":"For organizations requiring advanced AI, SSO, integrations, and compliance","contactSales":true}],"summary":"Free plan with 25 pages, then $49–$69/author/month billed annually. Enterprise tier available via contact sales.","currency":"USD","freeTier":true,"sourceUrl":"https://www.proprofskb.com/pricing/","retrievedAt":"2026-08-19T13:46:13.428Z","freeTrialDays":15,"startingPrice":{"amount":588,"period":"year","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | free |
| pricing.price_level | high | free |
| pricing.starting_price | `{"amount":100,"currency":"USD"}` | `{"amount":588,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.5 | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.soc2 | - | yes |
| security.trust_center | https://www.knowledgeowl.com/security | - |

## Capabilities (Knowledge Base)

| Capability | KnowledgeOwl | ProProfs Knowledge Base |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Public customer facing help center | ✓ | ✓ |
| Internal employee facing role security | ✓ | ✓ |
| Multilingual article translation versioning | - | ✓ |
| In app contextual help widget embed | ✓ | - |
| Ticket deflection analytics and failed search tracking | ✓ | - |
| Content staleness and review expiration reminders | ✓ | - |
| Markdown and wysiwyg rich text editor | ✓ | - |
| Custom domain cname and css branding | ✓ | - |
| Chatbots and AI agent ingestion API | ✓ | ✓ |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | Tiered subscription | - |

*Source: vioscaleAI. Generated 2026-10-16T12:27:47.778Z. "-" = undocumented, not absent.*