# Instana vs New Relic

**Leader by vioscaleAI score:** Instana

| Attribute | Instana | New Relic |
|---|---|---|
| **vioscaleAI score** | 60 (41% (low)) | 45.5 (67% (medium)) |
| content.faq | `[{"answer":"A monitoring and observability platform that automatically discovers and monitors applications and infrastructure, providing real-time full-stack visibility with AI-powered incident investigation and performance optimization. It is indexed under APM Tools.","source":"https://www.ibm.com/products/instana/pricing","question":"What is Instana?","confidence":0.6},{"answer":"Instana does not publish its prices. Pricing is quoted on request, across 2 plans (Essentials and Standard), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.ibm.com/products/instana/pricing","question":"How much does Instana cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Instana. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.ibm.com/products/instana/pricing","question":"What platforms does Instana support?","confidence":0.6},{"answer":"Yes. Instana can be deployed cloud / SaaS, hybrid and on-premise, so it does not have to run on the vendor's infrastructure.","source":"https://www.ibm.com/products/instana/pricing","question":"Can Instana be self-hosted?","confidence":0.6},{"answer":"We have confirmed 28 integrations for Instana, including ServiceNow, AWS, Azure, Google Cloud, Oracle Cloud, IBM Cloud, Kubernetes and VMware Tanzu, plus 20 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.ibm.com/products/instana/pricing","question":"What does Instana integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Instana. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Instana not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.ibm.com/products/instana/pricing","question":"What security certifications does Instana have?","confidence":0.6}]` | `[{"answer":"End-to-end application performance monitoring and full-stack observability platform with automatic instrumentation, distributed tracing, and intelligent recommendations. It is indexed under APM Tools.","source":"https://newrelic.com/platform/application-monitoring","question":"What is New Relic?","confidence":0.6},{"answer":"New Relic offers a free tier, so you can start without paying. Paid plans start at $0.40 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://newrelic.com/platform/application-monitoring","question":"Is New Relic free?","confidence":0.6},{"answer":"New Relic supports the web, iOS and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://newrelic.com/platform/application-monitoring","question":"What platforms does New Relic support?","confidence":0.6},{"answer":"Yes. New Relic can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://newrelic.com/platform/application-monitoring","question":"Can New Relic be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for New Relic, including Kubernetes, AWS ECS, Microsoft Azure and Docker. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://newrelic.com/platform/application-monitoring","question":"What does New Relic integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA for New Relic. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as New Relic not holding them. Always confirm compliance directly before you rely on it.","source":"https://newrelic.com/trust","question":"What security certifications does New Relic have?","confidence":0.7},{"answer":"New Relic is available worldwide. The vendor is headquartered in the United States.","source":"https://newrelic.com/platform/application-monitoring","question":"Where is New Relic available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true,"hybrid":true,"on_prem":true,"self_hosted":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | A monitoring and observability platform that automatically discovers and monitors applications and infrastructure, providing real-time full-stack visibility with AI-powered incident investigation and performance optimization. | End-to-end application performance monitoring and full-stack observability platform with automatic instrumentation, distributed tracing, and intelligent recommendations. |
| features.capabilities | `{"rum":true,"hosting":"both","languages":"300+ technologies supported","service_map":true,"otel_support":"ingest","db_monitoring":true,"code_profiling":true,"error_analytics":true,"anomaly_detection":true,"distributed_tracing":true,"auto_instrumentation":true}` | `{"languages":"Node.js, Ruby, Go, iOS","db_monitoring":true}` |
| integrations.count | 300 | 4 |
| integrations.list | `[{"name":"ServiceNow"},{"name":"AWS"},{"name":"Azure"},{"name":"Google Cloud"},{"name":"Oracle Cloud"},{"name":"IBM Cloud"},{"name":"Kubernetes"},{"name":"VMware Tanzu"},{"name":"Cloud Foundry"},{"name":"VSphere"},{"name":"PostgreSQL"},{"name":"MySQL"},{"name":"MongoDB"},{"name":"Redis"},{"name":"Cassandra"},{"name":"Oracle Database"},{"name":"IBM Db2"},{"name":"Microsoft SQL Server"},{"name":"SAP HANA"},{"name":"Apache Spark"},{"name":"Hadoop YARN"},{"name":"Apache HBase"},{"name":"ClickHouse"},{"name":"OpenSearch"},{"name":"GraphQL"},{"name":"AWS EC2"},{"name":"AWS RDS"},{"name":"AWS S3"},{"name":"Google Compute Engine"},{"name":"Redis Enterprise"},{"name":"JBoss Data Grid"},{"name":"Ceph"},{"name":"OpenTelemetry","native":true,"category":"observability"},{"name":"Microsoft Azure","native":true,"category":"cloud"},{"name":"Amazon EKS","native":true,"category":"kubernetes"},{"name":"AWS ECS","native":true,"category":"orchestration"},{"name":"VMware vSphere","native":true,"category":"virtualization"},{"name":"Lettuce","native":true,"category":"database"},{"name":"Sybase SQL Anywhere","native":true,"category":"database"},{"name":"etcd","native":true,"category":"database"},{"name":"Memcached","native":true,"category":"database"},{"name":"Neo4j","native":true,"category":"database"},{"name":"Aerospike","native":true,"category":"database"},{"name":"FaunaDB","native":true,"category":"database"},{"name":"Azure CosmosDB","native":true,"category":"database"},{"name":"RabbitMQ","native":true,"category":"messaging"},{"name":"Linux","native":true,"category":"os"},{"name":"Windows","native":true,"category":"os"},{"name":"CoreOS","native":true,"category":"os"},{"name":"Ansible","native":true,"category":"deployment"},{"name":"Chef","native":true,"category":"deployment"},{"name":"Eclipse OpenJ9","native":true,"category":"runtime"}]` | `[{"name":"Kubernetes"},{"name":"AWS ECS"},{"name":"Microsoft Azure"},{"name":"Docker"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"ios":true,"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Try Instana for Free","summary":"Free 14-day trial","features":["Application monitoring","Infrastructure monitoring","Log monitoring","Digital experience monitoring","Microservice visibility","AI-powered insights","300+ technology support"],"components":[{"kind":"one_time","amount":0,"currency":"USD"}],"description":"14-day trial offering full access to monitor applications, infrastructure, logs, and digital experiences","contactSales":false},{"free":false,"name":"PayPerUse","summary":"From $0.03/MVS hour","features":["Infrastructure monitoring (Essentials)","Full observability option","No commitment","Cancel anytime"],"components":[{"per":{"qty":1,"unit":"MVS hour"},"kind":"metered","amount":0.03,"currency":"USD"}],"description":"Usage-based pricing for infrastructure-only or full observability without time commitment","contactSales":false},{"free":false,"name":"SaaS","summary":"From $21.20/MVS/month","features":["Unlimited users","Unlimited hosts and scale","Service discovery and mapping","Distributed end-to-end tracing","Serverless monitoring","Container and Kubernetes monitoring","Mobile application monitoring","Synthetic monitoring","Business process monitoring","Infrastructure dynamic mapping","AI-powered root cause analysis","Incident summarization"],"components":[{"kind":"per_unit","unit":"MVS","amount":21.2,"period":"month","currency":"USD"}],"description":"Subscription-based platform with unlimited users and no limits on hosts or scale","contactSales":false},{"free":false,"name":"Self-Hosted","summary":"From $385.20/MVS/year","features":["Service discovery and mapping","Distributed end-to-end tracing","Serverless monitoring","Container and runtime monitoring","Kubernetes monitoring","Mobile application monitoring","Synthetic monitoring","Business process monitoring","Infrastructure monitoring","Cloud discovery","Hybrid and on-premise resource discovery","AI-powered root cause analysis","Incident summarization"],"commitment":"annual","components":[{"kind":"per_unit","unit":"MVS","amount":385.2,"period":"year","currency":"USD"}],"description":"Self-managed deployment with full control over data, infrastructure, and upgrade cadence","contactSales":false}],"addOns":[{"name":"Managed PoPs"},{"name":"Data ingestion"},{"name":"Logs in context"}],"summary":"From $0.03/MVS hour (pay-per-use) or $21.20/MVS/month (SaaS). 14-day free trial available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.ibm.com/products/instana/pricing","retrievedAt":"2026-09-21T11:35:15.750Z","freeTrialDays":14,"startingPrice":{"unit":"MVS","amount":21.2,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"usage","plans":[{"free":true,"name":"Free","summary":"Free tier with 100 GB/month, 1 full platform user, unlimited basic users","features":["Access to 50+ capabilities","Automatic logs obfuscation","No credit card required"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Perpetual free tier with 100 GB/month of data ingest","contactSales":false,"includedLimits":{"basic_users":"Unlimited","data_ingest":"100 GB/month","full_platform_users":"1"}},{"free":false,"name":"Standard","summary":"$10 first full platform user, $99 per additional (max 5), $49/core user, $0.40/GB data beyond 100 GB","features":["Ticketed support","2 business days support response SLA","SAML single sign-on","Unlimited basic users"],"minSeats":5,"components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.4,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"core user","amount":49,"period":"month","currency":"USD"},{"kind":"fixed","amount":10,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"additional full platform user","amount":99,"period":"month","currency":"USD"}],"description":"For small teams looking to get started with observability","contactSales":false,"includedLimits":{"data_ingest":"100 GB/month free","full_platform_users":"5"}},{"free":false,"name":"Pro","summary":"$349/user/year or $418.80/user/month, $49/core user, $0.40/GB data","features":["Unlimited full platform users","2-hour critical initial support response SLA","Data Plus eligibility","Extended data retention","Advanced admin capabilities"],"components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.4,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"full platform user","amount":349,"period":"year","currency":"USD"},{"kind":"per_unit","unit":"full platform user","amount":418.8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"core user","amount":49,"period":"month","currency":"USD"}],"description":"For teams with more than five engineers and complex workloads","contactSales":false,"includedLimits":{"data_ingest":"100 GB/month free","full_platform_users":"None"}},{"free":false,"name":"Enterprise","summary":"Custom pricing, contact sales","features":["Everything in Pro","FedRAMP Moderate and HIPAA eligibility","Priority ticket routing","1-hour critical initial support response SLA","24/7 dedicated support","Data Plus & advanced security"],"description":"For at-scale organizations with advanced security and support needs","contactSales":true,"includedLimits":{"full_platform_users":"None"}}],"addOns":[{"name":"Data Plus","components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.6,"period":"month","currency":"USD"}]},{"name":"Advanced Compute"}],"summary":"From free tier with 100 GB/month. Metered data at $0.40/GB ingest. Core users $49/month, full platform users $349-$418.80/month.","currency":"USD","freeTier":true,"sourceUrl":"https://newrelic.com/platform/application-monitoring","retrievedAt":"2026-08-05T14:10:25.231Z","startingPrice":{"amount":0.4,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":21.2,"currency":"USD"}` | - |
| pricing.transparent | yes | yes |
| reliability.status_page | - | yes |
| security.disclosure_policy | yes | yes |
| security.fedramp | - | yes |
| security.gdpr | yes | - |
| security.hipaa | - | yes |
| security.soc2 | yes | - |
| security.trust_center | - | https://newrelic.com/blog/security/database-monitoring |

## Capabilities (APM Tools)

| Capability | Instana | New Relic |
|---|:--:|:--:|
| **Instrumentation** |  |  |
| Auto-instrumentation | ✓ | - |
| Distributed tracing | ✓ | - |
| **Insight** |  |  |
| Service map | ✓ | - |
| Code / continuous profiling | ✓ | - |
| Database monitoring | ✓ | ✓ |
| Error analytics | ✓ | - |
| Real-user monitoring | ✓ | - |
| SLO / error-budget tracking | - | - |
| **Intelligence** |  |  |
| Anomaly / root-cause AI | ✓ | - |
| **Standards** |  |  |
| OpenTelemetry support | OTLP ingest | - |
| **Core** |  |  |
| Language agents | 300+ technologies supported | Node.js, Ruby, Go, iOS |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | - |

*Source: vioscaleAI. Generated 2026-10-16T21:00:18.687Z. "-" = undocumented, not absent.*