# Incident.io vs Spike.sh

**Leader by vioscaleAI score:** Incident.io

| Attribute | Incident.io | Spike.sh |
|---|---|---|
| **vioscaleAI score** | 77.7 (74% (medium)) | 56.4 (50% (medium)) |
| content.faq | `[{"answer":"A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools. It is indexed under Incident Management.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What is Incident.io?","confidence":0.6},{"answer":"Incident.io offers a free tier, so you can start without paying. Paid plans start at $45 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Is Incident.io free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Incident.io. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What platforms does Incident.io support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Incident.io, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Can Incident.io be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for Incident.io, including Slack, Microsoft Teams, Zendesk, Datadog, Jira, Linear, Asana and ServiceNow, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What does Incident.io integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Incident.io. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Incident.io not holding them. Always confirm compliance directly before you rely on it.","source":"https://incident.io/blog/incident-io-gdpr-compliance-guide","question":"What security certifications does Incident.io have?","confidence":0.7},{"answer":"Incident.io is available worldwide. Its primary market is the United States.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Where is Incident.io available?","confidence":0.5}]` | `[{"answer":"A SaaS platform that centralizes incident alerts from multiple sources (phone, SMS, email, chat), manages on-call team rotations and escalations, and coordinates incident response through team collaboration tools and automated workflows. It is indexed under Incident Management.","source":"https://spike.sh/pricing","question":"What is Spike.sh?","confidence":0.6},{"answer":"Spike.sh offers a free tier, so you can start without paying. Paid plans start at $7 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://spike.sh/pricing","question":"Is Spike.sh free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Spike.sh. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://spike.sh/pricing","question":"What platforms does Spike.sh support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Spike.sh, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://spike.sh/pricing","question":"Can Spike.sh be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for Spike.sh, including Slack, Microsoft Teams, Discord, WhatsApp, Telegram, JIRA, ClickUp and Linear, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://spike.sh/pricing","question":"What does Spike.sh integrate with?","confidence":0.6},{"answer":"Spike.sh is available worldwide. Its primary market is the United States.","source":"https://spike.sh/pricing","question":"Where is Spike.sh available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools. | An incident management and on-call platform that automatically notifies your team when issues arise through phone, SMS, Slack, and other channels. It helps teams triage, coordinate, and resolve incidents faster with AI assistance and integrations to monitoring and ticketing tools. |
| features.capabilities | `{"iso_27001":false,"soc2_type_ii":true,"pricing_model":"per_responder_seat","deployment_model":"saas","slack_integration":true,"auto_channel_creation":true,"post_mortem_generation":true,"jira_linear_two_way_sync":true,"microsoft_teams_integration":true,"zoom_meet_bridge_automation":true}` | `{"pricing_model":"per_responder_seat","deployment_model":"saas","slack_integration":true,"microsoft_teams_integration":true}` |
| integrations.count | 42 | 111 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Zendesk"},{"name":"Datadog"},{"name":"Jira"},{"name":"Linear"},{"name":"Asana"},{"name":"ServiceNow"},{"name":"GitHub"},{"name":"StatusPage"},{"name":"PagerDuty","native":true,"category":"incident management"},{"name":"Confluence","native":true,"category":"documentation","direction":"outbound"},{"name":"Google Docs","native":true,"category":"documentation","direction":"outbound"},{"name":"GitLab","native":true,"category":"devops","direction":"bidirectional"},{"name":"Opsgenie","native":true,"category":"incident_management","direction":"outbound"},{"name":"Grafana","native":true,"category":"monitoring","direction":"inbound"},{"name":"Prometheus Alertmanager","native":true,"category":"monitoring","direction":"inbound"},{"name":"CloudWatch","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"Sentry","native":true,"category":"monitoring","direction":"inbound"},{"name":"Splunk On-call","native":true,"category":"incident_management","direction":"bidirectional"},{"name":"ClickUp","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Shortcut","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Zoom","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Google Meet","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Webex","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Notion","native":true,"category":"documentation","direction":"outbound"},{"name":"Backstage","native":true,"category":"catalog","direction":"inbound"},{"name":"Cortex","native":true,"category":"catalog","direction":"inbound"},{"name":"OpsLevel","native":true,"category":"catalog","direction":"inbound"},{"name":"Okta","native":true,"category":"identity","direction":"bidirectional"},{"name":"Rippling","native":true,"category":"identity","direction":"bidirectional"},{"name":"AWS SNS","native":true,"category":"messaging","direction":"inbound"},{"name":"Vanta","native":true,"category":"compliance","direction":"bidirectional"},{"name":"Zapier","native":false,"category":"automation","direction":"outbound"},{"name":"BigPanda","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"BugSnag","native":true,"category":"monitoring","direction":"inbound"},{"name":"AppOptics","native":true,"category":"monitoring","direction":"inbound"},{"name":"Nagios","native":true,"category":"monitoring","direction":"inbound"},{"name":"Uptime","native":true,"category":"monitoring","direction":"inbound"},{"name":"Cloudflare","native":true,"category":"networking","direction":"inbound"},{"name":"Google Cloud Platform","native":true,"category":"cloud","direction":"inbound"},{"name":"SharePoint","native":true,"category":"documentation","direction":"outbound"}]` | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Discord"},{"name":"WhatsApp"},{"name":"Telegram"},{"name":"JIRA"},{"name":"ClickUp"},{"name":"Linear"},{"name":"Google Meet"},{"name":"Webhooks"},{"name":"Email"},{"name":"Datadog","native":true,"category":"monitoring","direction":"inbound"},{"name":"Sentry","native":true,"category":"monitoring","direction":"inbound"},{"name":"Splunk","native":true,"category":"monitoring","direction":"inbound"},{"name":"Elastic Cloud","native":true,"category":"monitoring","direction":"inbound"},{"name":"AWS","native":true,"category":"cloud","direction":"inbound"},{"name":"Google Cloud","native":true,"category":"cloud","direction":"inbound"},{"name":"Microsoft Azure","native":true,"category":"cloud","direction":"inbound"},{"name":"Oracle Cloud","native":true,"category":"cloud","direction":"inbound"},{"name":"MongoDB Atlas","native":true,"category":"database","direction":"inbound"},{"name":"GitHub Workflow","native":true,"category":"ci_cd","direction":"inbound"},{"name":"Jenkins","native":true,"category":"ci_cd","direction":"inbound"},{"name":"Zendesk","native":true,"category":"support","direction":"inbound"},{"name":"Zapier","native":true,"category":"automation","direction":"bidirectional"},{"name":"Webhook","native":true,"category":"integration","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"IN","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","summary":"Free forever","features":["Slack or Microsoft Teams native incident response","Single team on-call","Status page","Essential incident automation"],"description":"Entry-level incident management with essential automation","contactSales":false},{"free":false,"name":"Team","summary":"$19/user/mo (or $15/user/mo with annual commitment)","features":["Slack and Microsoft Teams native incident response","Multi-team on-call and alerting","Workflows","On-call scheduling with shadow rotations","Cover requests and schedule overrides"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"All-in-one incident management for smaller teams","contactSales":false},{"free":false,"name":"Pro","summary":"$25/user/mo","features":["Everything in Team, plus:","Advanced insights and custom dashboards","Customizable post-incident process and postmortems","Private incidents and policies","Investigations (AI-assisted root cause analysis)","Status page with sub-pages and metrics"],"components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Powerful end-to-end incident management for growing teams","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing available upon request","features":["Everything in Pro, plus:","Dedicated customer success manager","Advanced access control and multiple environments","Enterprise security and compliance features","99.99% uptime SLA for on-call notification triggering","SCIM-based role provisioning","Audit log retention and export (12-month retention)"],"description":"Advanced incident management for enterprise-wide deployment","contactSales":true}],"addOns":[{"name":"On-call standalone product"}],"summary":"From $15/user/mo (Team annual) to $25/user/mo (Pro). Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://incident.io/pricing","retrievedAt":"2026-09-29T14:55:49.171Z","startingPrice":{"unit":"seat","amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$7/user/month","features":["100 total alerts on Phone and SMS","WhatsApp and Telegram alerts","ChatOps with Slack and Discord","On-Call Scheduling","Live Call Routing (limited)","Status Page","Unlimited Slack, Teams, Discord alerts","Email support"],"components":[{"kind":"per_unit","unit":"user","amount":7,"period":"month","currency":"USD"}],"description":"For small teams setting up their first on-call rotation","contactSales":false,"includedLimits":{"incoming_calls":"5/month","phone_sms_alerts":"100/month","on_call_schedules":"1"}},{"free":false,"name":"Business","summary":"$14/user/month","features":["Unlimited alerts on Phone and SMS","Everything in Starter plan","Multiple Teams (workspace)","Live Call Routing (Unlimited)","Trigger external scripts","Incident Context","Jira, ClickUp, Linear integration","War rooms (video conferencing)","Private status pages","Email and live chat support"],"components":[{"kind":"per_unit","unit":"user","amount":14,"period":"month","currency":"USD"}],"description":"For scaling teams running multiple services and rotations","contactSales":false,"includedLimits":{"phone_sms_alerts":"Unlimited"}},{"free":false,"name":"Enterprise","summary":"Contact Sales","features":["Everything in Business plan","SSO (Single Sign-On)","Dedicated support channel","Live call routing managed by provider","Tailored incident insights"],"description":"For organisations needing managed partnership support","contactSales":true}],"summary":"From $7/user/month. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://spike.sh/pricing","retrievedAt":"2026-09-21T11:29:40.770Z","freeTrialDays":14,"startingPrice":{"unit":"user","amount":7,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":19,"currency":"USD"}` | `{"amount":7,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.99 | - |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.soc2 | yes | - |
| security.trust_center | https://incident.io/ | https://spike.sh/security |

## Capabilities (Incident Management)

| Capability | Incident.io | Spike.sh |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Saas | Saas |
| Slack integration | ✓ | ✓ |
| Microsoft teams integration | ✓ | ✓ |
| Auto channel creation | ✓ | - |
| Zoom meet bridge automation | ✓ | - |
| Automated runbooks | - | - |
| Post mortem generation | ✓ | - |
| Jira linear two way sync | ✓ | - |
| Pagerduty opsgenie sync | - | - |
| Mttr analytics dashboard | - | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✗ | - |
| Pricing model | Per responder seat | Per responder seat |

*Source: vioscaleAI. Generated 2026-10-16T19:19:41.797Z. "-" = undocumented, not absent.*