# ilert vs xMatters

**Leader by vioscaleAI score:** ilert

| Attribute | ilert | xMatters |
|---|---|---|
| **vioscaleAI score** | 75.4 (72% (medium)) | 42.3 (71% (medium)) |
| content.faq | `[{"answer":"A cloud-based tool for coordinating incident response that sends alerts through multiple channels (SMS, voice, push notifications, and messaging apps), manages on-call schedules and team rotations, and uses AI to reduce alert noise and investigate issues. It is indexed under On Call Management.","source":"https://www.ilert.com/pricing","question":"What is ilert?","confidence":0.6},{"answer":"ilert offers a free tier, so you can start without paying. Paid plans are also available: Free, Scale, Premium and Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://www.ilert.com/pricing","question":"Is ilert free?","confidence":0.6},{"answer":"ilert supports the web, iOS, Android and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.ilert.com/pricing","question":"What platforms does ilert support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for ilert, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.ilert.com/pricing","question":"Can ilert be self-hosted?","confidence":0.6},{"answer":"We have confirmed 27 integrations for ilert, including ServiceNow, Jira Service Management, Autotask, Slack, Microsoft Teams, Google Chat, Sysdig and Cortex XSOAR, plus 19 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.ilert.com/pricing","question":"What does ilert integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001 and GDPR for ilert. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as ilert not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.ilert.com","question":"What security certifications does ilert have?","confidence":0.48},{"answer":"ilert is available worldwide. Its primary market is the United States.","source":"https://www.ilert.com/pricing","question":"Where is ilert available?","confidence":0.5}]` | `[{"answer":"xMatters coordinates incident response by directing alerts to scheduled on-call team members, managing rotation schedules and escalation rules, and orchestrating automated remediation workflows. The platform enriches alerts with AI-powered context and enables teams to collaborate across chat platforms while integrating with monitoring and service management systems. It is indexed under On Call Management.","source":"https://www.xmatters.com/pricing","question":"What is xMatters?","confidence":0.6},{"answer":"xMatters offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.xmatters.com/pricing","question":"Is xMatters free?","confidence":0.6},{"answer":"xMatters supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.xmatters.com/pricing","question":"What platforms does xMatters support?","confidence":0.6},{"answer":"Not fully, on what we have confirmed. xMatters is offered as cloud / SaaS and hybrid, and a hybrid deployment usually means some components can run on your own infrastructure while the rest stays vendor-hosted. We have not confirmed a completely self-hosted option, so check with the vendor if that is a requirement.","source":"https://www.xmatters.com/pricing","question":"Can xMatters be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for xMatters, including StatusPage, Microsoft Teams, Slack, Zoom, Google and Everbridge. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.xmatters.com/pricing","question":"What does xMatters integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001 and GDPR for xMatters. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as xMatters not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.xmatters.com/blog/devops-failing-three-tenets-privacy-compliance","question":"What security certifications does xMatters have?","confidence":0.7},{"answer":"xMatters is available worldwide. The vendor is headquartered in the United States.","source":"https://www.xmatters.com/pricing","question":"Where is xMatters available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true}` |
| description.long | Multi-channel alerting system (SMS, voice, push notification) with on-call scheduling, escalation policies, and incident management featuring AI-assisted alert triage and incident investigation. | A system that streamlines incident detection and response through intelligent alerting and workflow automation, helping organizations reduce downtime and operational complexity while supporting compliance across regulated industries. |
| features.capabilities | `{"iso_27001":true,"sms_alerting":true,"pricing_model":"freemium","mobile_app_push":true,"deployment_model":"saas","alert_routing_rules":true,"escalation_policies":true,"voice_call_alerting":true,"slack_teams_integration":true,"incident_response_module":true,"shift_schedule_management":true,"holiday_vacation_overrides":true}` | `{"incident_response_module":true}` |
| integrations.count | 100 | 200 |
| integrations.list | `[{"name":"ServiceNow"},{"name":"Jira Service Management"},{"name":"Autotask"},{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Google Chat"},{"name":"Sysdig"},{"name":"Cortex XSOAR"},{"name":"CrowdStrike"},{"name":"AWS GuardDuty"},{"name":"Search Guard"},{"name":"Google Security Command Center"},{"name":"PA Prisma Cloud"},{"name":"Apica"},{"name":"Netdata"},{"name":"IT-Conductor"},{"name":"Telegram"},{"name":"WhatsApp"},{"name":"Terraform"},{"name":"GitHub"},{"name":"Kubernetes"},{"name":"OpenNMS"},{"name":"Datadog"},{"name":"JIRA","native":true,"category":"ticketing","direction":"outbound"},{"name":"Icinga","native":true,"category":"monitoring","direction":"inbound"},{"name":"Rollbar","native":true,"category":"monitoring","direction":"inbound"},{"name":"AWS Personal Health Dashboard","native":true,"category":"monitoring","direction":"inbound"},{"name":"Webhook","native":true,"direction":"outbound"},{"name":"Prometheus","native":true,"category":"monitoring"},{"name":"Amazon CloudWatch","native":true,"category":"monitoring"},{"name":"Amazon SNS","native":true,"category":"monitoring"},{"name":"Google Cloud Monitoring","native":true,"category":"monitoring"},{"name":"Ansible AWX","native":true,"category":"monitoring"},{"name":"AppDynamics","native":true,"category":"monitoring"},{"name":"Nagios","native":true,"category":"monitoring"},{"name":"Checkmk","native":true,"category":"monitoring"},{"name":"LibreNMS","native":true,"category":"monitoring"},{"name":"MongoDB Atlas","native":true,"category":"monitoring"},{"name":"ConnectWise PSA","native":true,"category":"ticketing"},{"name":"Help Scout","native":true,"category":"ticketing"},{"name":"HashiCorp Consul","native":true,"category":"monitoring"},{"name":"Cloudflare","native":true,"category":"monitoring"},{"name":"Cisco Meraki","native":true,"category":"monitoring"},{"name":"Cisco ThousandEyes","native":true,"category":"monitoring"},{"name":"Healthchecks.io","native":true,"category":"monitoring"},{"name":"Pingdom","native":true,"category":"monitoring"},{"name":"Cronitor","native":true,"category":"monitoring"},{"name":"AppSignal","native":true,"category":"monitoring"},{"name":"Honeybadger","native":true,"category":"monitoring"},{"name":"Level","native":true,"category":"monitoring"},{"name":"Lightstep","native":true,"category":"monitoring"},{"name":"Mimir","native":true,"category":"monitoring"},{"name":"Microsoft SCOM","native":true,"category":"monitoring"},{"name":"IBM Cloud","native":true,"category":"monitoring"},{"name":"Alibaba CloudMonitor","native":true,"category":"monitoring"},{"name":"Fortinet FortiSOAR","native":true,"category":"monitoring"}]` | `[{"name":"StatusPage"},{"name":"Microsoft Teams"},{"name":"Slack"},{"name":"Zoom"},{"name":"Google"},{"name":"Everbridge"}]` |
| market.availability | `{"hqCountry":"DE","primaryMarkets":["EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"web":true,"android":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Up to 5 users","description":"Essential alerting for small teams","contactSales":false,"includedLimits":{"users":"5"}},{"free":false,"name":"Scale","contactSales":false},{"free":false,"name":"Enterprise","contactSales":true}],"addOns":[{"name":"Stakeholder add-on"},{"name":"AI Credits"}],"freeTier":true,"sourceUrl":"https://www.ilert.com/pricing","retrievedAt":"2026-10-12T16:03:06.752Z","billingPeriods":["year"]}` | `{"type":"subscription","summary":"Free tier available; paid tiers include Base and Advanced options with per-user-per-month billing","currency":"USD","freeTier":true,"sourceUrl":"https://www.xmatters.com/pricing","retrievedAt":"2026-08-19T17:50:19.207Z","billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | yes | no |
| reliability.sla_pct | 99.99 | 99.9 |
| reliability.status_page | yes | - |
| security.certifications | `[{"name":"ISO 27001","status":"active"},{"name":"DORA compliance","status":"active"}]` | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | yes |
| security.trust_center | https://www.ilert.com/security | - |

## Capabilities (On Call Management)

| Capability | ilert | xMatters |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Saas | - |
| SMS alerting | ✓ | - |
| Voice call alerting | ✓ | - |
| Mobile app push | ✓ | - |
| Escalation policies | ✓ | - |
| Shift schedule management | ✓ | - |
| Holiday vacation overrides | ✓ | - |
| Alert routing rules | ✓ | - |
| Slack teams integration | ✓ | - |
| Incident response module | ✓ | ✓ |
| SOC2 type ii | - | - |
| ISO 27001 | ✓ | - |
| Pricing model | Freemium | - |

*Source: vioscaleAI. Generated 2026-10-16T20:14:46.713Z. "-" = undocumented, not absent.*